Avaliações do Aircall

AirCall is very user-friendly and easy to deploy. The dashboard is very streamlined, and it's easy to set up additional features like IVR. The Call Monitoring feature is critical. It is really helpful with Sales, Retention, and Account Management. Helps me to hear exactly what's happening on the call, so that I can train my team members, and help them hone specific pitches.

I have no complaints, it's the best VOIP service I've used.

Aircall is your one-stop-shop for all call center needs. We have a dialer, a transfer system, a voicemail system and so much more- all in one platform.

I can't think of anything negative about Aircall.

The reason we signup with aircall is that they offer unlimited local to local call minutes with one flat fee, which also includes a local number.

We signed up with aircall with the same email address as of G2 account, while there are at least 3 things we are very unhappy with them

1) our package should include a free local number, while in our invoice, we get charged for that number even though we followed all the instructions from the account manager

2) the call quality is very bad, or even horrible, our sales reps complained a lot of noises, and 50% of the time we used it, we had this problem every 15 minutes, and eventually did not get fixed

3) worst part of it, we told the account manager that we will try one month first, if good, we will upgrade to pay annually with more seats; if not, we will cancel the account. however, when we told the account manager that we wanna cancel that account and asked her to make sure they will not charge us automatically for the next billing month. first, she said yes. and then soonest, she said since we have not informed them to cancel the account 30 days in advance, we have to pay for the next month. So shall we tell them we need to cancel that account at the same time we activated an account? we emailed them several times on this issue, but they chose not to reply us.

- Good ui
- Easy setup and easy routing configuration
- Good statistics tool
- Easy to buy more number

- Some sync failures with Hubspot
- Low support
- Some software bugs

It's easy to use, user-friendly and has not delay when in terms to calls and other uses.

What I didn't like about the Aircall was their login system.

Nothing. The product sucked all around.

Everything, especially their billing and customer service. They don’t even have a phone number, so if they do respond to you, it’s via email more than a day later.

Very fast to maneuver, it pops up quckly on the screen, from background.

Doesnt have emojis for text, and sometimes the

Aircall is a very easy to use phone system, I personally really like how it integrates with out Salesforce instance so we can review calls without leaving our CRM.

For some reason, calls that are longer than 1 hour are not always displaying recording links in Salesforce, but they are available directly in Aircall.

Seamless integration with Pipedrive and Looker for easy tracking. Streamline workflow and boost productivity effortlessly."

Is easier to update on the mobile than on the computer

Aircall is easy to use and integrates great with Pipedrive! By automatically posting call recordings, answering phone messages and any missed calls straight into deals, my team and I can keep a consistent history of all deal activity in one location. Friendly and helpful support when I have needed it too!

I have found the Aircall integration with Intercom quite finicky to use on Chrome in the past. Sometimes leads are unable to speak. This may need some additional work.

Aircall's most useful feature is being able to work systematically through a list with it's PowerDialer.

It's not always intuitive, and there are 2 specific examples of this. The only way to add a google sheets csv to the powerdialer is buy publishing it as a webpage which is inconvenient. Additionally, the moment someone hangs up - you can only add one disposition.

We can freely distribute our calls between our 15 sales agents.
It is easy to intervene and make changes for holiday periods or update numbers.

There can be bugs and some numbers can act weird.
Testing is required after each deployment.

Love the ease of use and call management features.

Wish the mobile app had more functionality and customization options.

Quite simple interface that allowed our agents to get up and running in less than a week.

The customer service support is quite appalling and it can be hard to get an answer to change account details or correct billing issues.

The software has helped me streamline call management and improve customer interactions.

However, the reporting and analytics features could be more robust and insightful.

Setting up Aircall was a very easy process and it empowered our organization to do more with the resources we had.

The first week we had the service there was an outage that took around 3-4 hrs to get resolved.

I enjoy the user-friendly interface & reliable call quality and also how easy it is to set up and customize call flows and integrations with other tools, such as Zendesk.

We have found the pricing to be higher than expected, especially for additional features or users.

Ease of use, it is a pretty simple app with a lot to take advantage from.

So far I don't have any complaints about Aircall.

It is easy to use, it is fast. And it has a security check to get in, it's not easy for someone else to impersonate me and that gives me security. Also once I log in I can immediately start making calls.

On occasion I have tried to log in the wrong way with another option and restarting from the app installed on the computer has been a bit complex, but then I restart it and I have been able to log in without any problems.

interface looked nice, the call recording function was useful

Where do we begin? Aircall has been nothing but a headache for us.

PRODUCT:
- Quality call is SO poor. To the point we just gave up on using the application. Calls would drop out and our customers would complain they could not hear us at all. There would be at least a 2 second delay in calls, the lag was atrocious. Whenever we took this issue up with Aircall it was blamed on our internet. The speed tests they made us do proved our internet was perfectly fine. We use our internet for video calling daily and never have an issue. We have now been using Ring Central, which is also dependent on internet, and according to our users the difference is aboslutely shocking. We have not experienced any call quality issues with them, and they have a really good analytics section showing us the quality of each call. Unlike Aircall, where we had to submit a ticket for every single call that had an issue, and the response we got everytime was that it was our internet problem.
- The mobile app lacks so many features. To answer a call you must answer through the aircall app. On ringcentral, if a call comes through on our phone, we can answer straight away through ringcentral without needing to press onto the app.
- The dashboard had so many glitches. It could not even display the correct time we were making calls. I took this up multiple times with support and for weeks was told it was still being fixed. Integration with our CRM just did not work, our contacts never showed up on our dash