Avaliações do Aircall

Great tool with amazing UX. Easy to roll out to the org.

The dashboard and data functions are all added extras. Upfront cost is not real.

I use Aircall every day and it's very easy to use. Call quality is good. Very easy to use app for both my Mac and iPhone. Easy to import contacts via CSV. Love the office hour options to automatically make calls go straight to voicemail. Love that you can call right out of the mobile app so I don't have to use my cell number when I'm not at my computer. Great solution for companies that don't want to spend money on a phone service and hardware.

Wish there was a direct Salesforce integration so that all my "attempting to contact" and "active" are in my contacts. Often times they aren't up-to-date (due to me not pulling a CSV more than once a quarter) so I'm never sure if it's an Aircall coming in through the mobile app or if it's just a random number.

They have integrations, and app for iOS and Android

Does not work. The support took days to set up a trial. And then did not work

We can freely distribute our calls between our 15 sales agents.
It is easy to intervene and make changes for holiday periods or update numbers.

There can be bugs and some numbers can act weird.
Testing is required after each deployment.

Aircall is your one-stop-shop for all call center needs. We have a dialer, a transfer system, a voicemail system and so much more- all in one platform.

I can't think of anything negative about Aircall.

Very fast to maneuver, it pops up quckly on the screen, from background.

Doesnt have emojis for text, and sometimes the

The ease of use with Aircall has helped us move from regular phone calls (across multiple devices) to handling everything on a platform.
Helped us keep track of every call and the notes for us to refer back to in times of need. The recording quality is incredible, we leverage this for our internal training and audit activities.

The CRM integrations provided are top-notch and save a lot of time for every user.

The pricing is on the higher side compared to the rest of the tools that offer similar features.
The mobile app is not as user-friendly as the web app, there is a lot of scope for improvement.

Integrates nicely with HubSpot and many of the other services we use

The audio quality is beyond poor. Been using this service for months and I've submitted the feedback and even received a call from them to my cell phone and could tell immediately that they were using Aircall because of how bad the audio quality was. It drops in and out and causes issues with our business.

This software is integratable on desktop and on our cell devices

Sometimes the quality of the voice is garbled and it makes it hard to conduct business

- It's really well organized call center platform, had capability to handle any type of customer service requirement.- easy to integrate with CRM platform

- sometimes call are not getting logged through API connection. but not big issues

Our Sales team started more than 2 years ago with a test and we continued. We find Aircall easy to answer the phone and is there a high-quality connection. Our Sales team uses the Hubspot integration. Since 2 years our CSM and onboarding team are using Aircall to call customers.We use a Planhat - Aircall integration, however the automated log only includes the duration of the call and not the notes. We have different numbers per country presence.

Passing calls between departments is not good arranged. We have customers in Spain, but no local address/office so this caused issues because of no proof of address.

- Analytics are complete and really heplful- It's very easy to get started- Friendly dashboard and apps

- Is a bit expensive if you compare to a normal phone network

It's very cheap and easy to set up. You can be up and running in like a day.

Call quality is poor. The customer success team is nearly impossible to deal with.

Looks good on the surface, but they employ incredibly deceptive business practices with respect to phone numbers purchases.

Their support is non-existent, and incompetent. Only their sales team will pick up a call. Been trying to get a hold of them for 2 weeks since they disconnected a primary business line we purchased through them and no human will return emails/calls. Stay far far away from this deceptive business.

- Good ui
- Easy setup and easy routing configuration
- Good statistics tool
- Easy to buy more number

- Some sync failures with Hubspot
- Low support
- Some software bugs

Ease of setup and use. It's great to be able to have a new user or new phone number setup within minutes and be ready to go live. From there, it's nice to quickly be able to change settings around as needed.

Added features like SMS messaging would be nice to use. Powerdialer feature could also be better implemented.

Plenty of features but the most important is not working: calling
Possibility to use foreign numbers

The quality of the talks are disastrous. Our salespeople call 6 hours a day and not half an hour goes by without problems. Disconnected conversations, incomprehensible conversations, echoes as if we were on the moon ... Our salespeople and customers find it terrible. The helpdesk is trained to ask the same questions a thousand times and always blame the others (internet provider, cables, headphones...). First it was our internet provider Telenet. After we switched to the other internet provider Proximus especially for this reason, the problem remained the same. The Internet speed test they always ask for also proves that it is ok and even has capacity left. At their request we work with Ethernet cable, with their recommended Jabra headphones, with their recommended switches..... 1 conclusion : Aircall = NoCalling

Business call management solution. It is very pleasant to use with a well thought out history.

The management of contacts can be much improved.