Avaliações do Talkdesk

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728 avaliações

- Setor: Clínica de saúde mental
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Talkdesk e seu desempenho
Avaliado em 22/12/2023
O aplicativo favorece um bom trabalho e o custo/benefício são relevantes e recomendáveis.
O aplicativo favorece um bom trabalho e o custo/benefício são relevantes e recomendáveis.
Vantagens
Gosto muito da funcionalidade e da facilidade em usar esse aplicativo.
Desvantagens
Até agora não tenho nenhuma crítica negativa com relação ao aplicativo.

- Setor: Serviços ao consumidor
- Porte da empresa: 201–500 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Good for monitoring and quality checking
Avaliado em 06/05/2022
It is good for UX side. It helps several KPIs to resolve.
It is good for UX side. It helps several KPIs to resolve.
Vantagens
You can track calls in live and after. It is user-friendly. Easy to use.
Desvantagens
It would be better if it had more easier ways to solve some issues, but overall ticket resolving is good and fast. Sometimes it has issues that we could not make cakls but it is resolved soon after reporting.
- Setor: Serviços ao consumidor
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Why we chose Talkdesk
Avaliado em 14/08/2019
Overall, it has been a positive and pleasant experience. They are always responsive, always open to...
Overall, it has been a positive and pleasant experience. They are always responsive, always open to feedback and will go the extra mile to assist with special requests.
Vantagens
Ease of setup, the support provided, constant updates and integrations with other software and services. Constant updates from their development team on new features and services.
Desvantagens
Could use some additional features such as multiple dashboards to monitor multiple centers/ring groups
- Setor: Bens de consumo
- Porte da empresa: 201–500 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 4.0 /10
Room for improvement
Avaliado em 12/02/2022
Vantagens
The studio flow builder is my favorite part about the tool. It's very easy and dynamic – empowering an admin to create and edit their IVR without Support.
Desvantagens
I haven't been very pleased with Talkdesk as a VoIP solution. The integration with our ticketing system is very poor. Our agents have a fair amount of issues with logging in and the occasional dropped call, but that's do be expected when working remotely. Also their tech support is not the best, it requires a lot of back and forth and I find that I have to do all of the troubleshooting / figure it out on my own. Lastly, in order to listen to call recordings, you must have a Talkdesk account, as the recordings live in their system.
- Setor: Gestão da educação
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Great experience so far
Avaliado em 22/07/2019
Vantagens
We've had a pretty good experience with TalkDesk since we launched it a few years ago. We love the ease of configuration, the built in reports, the great user interface, and the modern design. We switched over from a legacy/long-time vendor that was reliable, but very difficult to customize or even to pull reports from.
Desvantagens
TalkDesk should do a better job recommending hardware for agents. We had to go through 3 different headsets before settling on a good one. We also did have some complications during on-boarding but this was a few years ago so I'm sure they improved their process.
- Setor: Imobiliárias
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 6.0 /10
Great sound quality... Admin page has room for improvement.
Avaliado em 14/09/2020
Vantagens
What I like the most about TalkDesk is the functionality and seamless integration between the Talkdesk bar and Salesforce. Being able to pull up a lead's file in Salesforce through the TalkDesk bar is such HUGE timesaver!!!!
Desvantagens
Being in a call center where we connect potential clients with our real estate agents located all throughout the country, it is crucial to have quick access to our agent's personal phone #'s. We haven't been able to add, delete, or update any phone numbers to our "Favorites" list (serves as our internal phone directory) for a couple of weeks now and it doesn't seem like like any solutions are on the way
- Setor: Imobiliárias
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Talkdesk was there when we needed it
Avaliado em 14/09/2020
Easy to use, with the options to expand and customize TD to your needs.
Easy to use, with the options to expand and customize TD to your needs.
Vantagens
I really like how Talkdesk allows you to view and customize the reporting section of the site. You are able to see the statuses of your agents and the number of calls coming in, response times, etc. Having a dashboard so visibly appealing and easily usable is fantastic.
Desvantagens
I do NOT like that you cannot put a client on hold. You have to mute them before finding the number to transfer them. Super frustrating.
- Setor: Empacotamento e contêineres
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
RIP Off!!!
Avaliado em 10/09/2019
Took forever to get working. After having issues with call quality, talkdesk just shrugs it off....
Took forever to get working. After having issues with call quality, talkdesk just shrugs it off. They do not work for you! They say they are "on it" but don't do anything to help!
Vantagens
It all sounds amazing, when you get it. But when you try and use AutoDialer. That doesn't work for nothing.
Desvantagens
Price is WAY over value. For a small business, this is NOT a good option! Call Quality is horrible! They tell you to fix it one way, and it gets way worse! It was my decision to get this, and was a really bad mistake!
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Talkdesk Review
Avaliado em 14/08/2019
Good product, always improving, good customer service, easy to rollout and administer.
Good product, always improving, good customer service, easy to rollout and administer.
Vantagens
App can be used from anywhere and allows our servicedesk to be mobile and take calls from anywhere. Always listening to feedback for future features. Good call quality.
Desvantagens
Features can take a while to roll out even when promised by a certain date. Reporting could be more robust.
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Most powerful and efficient telephone software
Avaliado em 27/08/2019
Love this software can calculate calls to monitor the volumes
Love this software can calculate calls to monitor the volumes
Vantagens
Have automatic option to call patient back when miss a call
Desvantagens
There's nothing I don't like bout this software
- Setor: Telecomunicações
- Porte da empresa: 51–200 funcionários
- Usado Semanal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Popular features
Avaliado em 17/08/2020
The service and support is great and we have many features that we can integrate but require too...
The service and support is great and we have many features that we can integrate but require too much time and effort to realize
Vantagens
The call recording and advanced features such as voice analytics, AI, easy building IVR etc....
Desvantagens
The integrations with customer devices GW's, PSTN, etc... is hard to do it and require expert talkdesk integration and services. Also any integration require too much time to quote and deploy.
- Setor: Hospitais e Saúde
- Porte da empresa: 201–500 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Great Software, A few bugs but things are getting better
Avaliado em 15/02/2023
Vantagens
I love how easy this app is to use. I use Talkdesk daily in a healthcare call center setting. The calls come through smoothly. They are easy to disposition and listen to. I really enjoy using this service.
Desvantagens
It is sometimes glitchy. Agents at my current job have had calls come through while they were on a call. It also lags when it is ringing, this could be due to high call volumes.
- Setor: Serviços ao consumidor
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
One of the best software for call recordings and clear calls.
Avaliado em 05/02/2023
My overall experience was not that great especially with call distribution but with a few improvemen...
My overall experience was not that great especially with call distribution but with a few improvements talkdesk could work better or even the best.
Vantagens
The most impactful feature for me is the clear call and call recording. You will be able to track your calls and missing recordings in no time.
Desvantagens
Not fair call distribution. Only one agent that is on the priority list is getting the calls
- Setor: Serviços ao consumidor
- Porte da empresa: 201–500 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 6.0 /10
Talkdesk: A review to help you
Avaliado em 01/02/2023
Overall, it is an easy tool to use and manage. However, at times, it does not generate the ticket...
Overall, it is an easy tool to use and manage. However, at times, it does not generate the ticket associated with the call being received.
Vantagens
Talkdesk is easy to use and navigate especially at taking calls and easy for administrators.
Desvantagens
Talkdesk, at times, does not equally distribute calls to agents.
- Setor: Software
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
The Future is Bright
Avaliado em 02/12/2021
Overall, Talkdesk is fantastic. They might lack some bells and whistles that some of the competition...
Overall, Talkdesk is fantastic. They might lack some bells and whistles that some of the competition has but they move quick and are willing to work with their customers and get their feedback.
Vantagens
I love the focus on ease of use without missing out on any features or power. It's all cloud-based so it's easy to deploy and ensure that your contact center is prepared for the future.
Desvantagens
They do often get ahead of themselves when it comes to marketing features that aren't ready yet. They do great on vision but sometimes they roll out that vision before the product is ready. This means you might be getting sold something that isn't fully baked.
- Setor: Hotelaria
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
More than your Average Dialer
Avaliado em 11/12/2019
My experience was overall positive. There were some points that I was completely upset with the...
My experience was overall positive. There were some points that I was completely upset with the program, but that was only because I really needed to power through some dialing lists and TalkDesk was slowing down my momentum. (Which again, I know they are fixing )
Vantagens
Talkdesk has a vast number of pros than meets the eye. I originally started using talk desk simply because I needed a dialer that would hook up to my Salesforce. There were a few other options I was weighing but Talkdesk had the most features. It's great for people who are rapid dialers because you can load playbooks, and just smile and dial. It's also awesome for mail-merges if you need to send out a quick email to a select group of your pipeline.
If you are not fond of organizing your leads through SalesForce, you do have the option of working solely out of TalkDesk; you can create tasks to call, events, and add notes that will automatically populate into your salesforce.
They are a newer company that is always willing to hop on a call to troubleshoot and are open to feedback.
Desvantagens
Not all dialers come issue free. My major qualm with using TalkDesk was that it never allowed you to work out of an account, and only contacts. This made it difficult for me to track who I was dialing if I was solely working out of Talkdesk.
The other issue (Which I know they are fixing) is how the screen pops up when you are using Talkdesk as a click-to-dial feature in Salesforce. I hate having to click more than I need to just to make a call, and it burdened me when I was trying to power down my list.
- Setor: Serviços financeiros
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Good Value
Avaliado em 01/02/2021
Overall, TalkDesk is a wonderful product. Its simplicity and ease of use at the user level makes it...
Overall, TalkDesk is a wonderful product. Its simplicity and ease of use at the user level makes it a great fit for our Contact Center. While I would like to see some changes to StudioFlow and other Administrator functions TalkDesk still offers one of the best VoIP systems currently available for the price.
Vantagens
The Talkdesk interface is a fairly easy system to navigate. From a user perspective, the software makes it simple to answer and transfer calls using a Web Widget. From a management/admin perspective, the software data analytics interface has become more robust in the last year which allows us to have more key insights into agent productivity and how we are interacting with our customer base.
Desvantagens
The new studio flows are not user intuitive. I wanted to love them but the support guides for setting them up were not really helpful and it took hours of troubleshooting to get them going. There have also been more frequent outages with TalkDesk over the last couple of months. We have never had issues with downtime with TD prior to this.
- Setor: Software
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Perfect tool for growing Support Team
Avaliado em 24/03/2018
Vantagens
Very customizable. You're able to set up the tool to integrate with your other Support platforms very easily. Talkdesk call bar on the computer is also effective (i.e. it's easy for agents to know when a call is coming to them, when they've missed a call, etc.). You an set up almost any requirements that you want for how long to ring, how long to be on hold, etc.
Desvantagens
Reporting isn't as strong as it should be. Talkdesk is gathering huge amounts of data about customers, call patterns, etc. I would love to see more predictive suggestions. For example, "This time last year you had a higher than normal call volume. We suggest you have more agents on standby." We have to export the data to Excel to analyze.
- Setor: Internet
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Fairly innovative company, not perfect but who is
Avaliado em 19/01/2018
Vantagens
We've been with Talkdesk for over 2 years, and in that time they've proven to be hungry for the market, very innovative and collaborative. The product is fairly robust and there are releases fairly often for improvements, minimal downtime and a nice UI/interface. The sentiment reporting is invaluable and you often don't have to reach out to support since their knowledge base is ridiculously thorough.
Desvantagens
We definitely noticed with the departure of our first CSM and transition to another, our rose colored glasses started to come off. Talkdesk suffered some serious outages later in 2017 (though they did their best to make it right after the fact). There are some seemingly obvious improvements that could be made to the product that they have so far de-prioritized over those shiny "innovative" features. Reporting more often than not requires exporting CSVs in order to truly dig into the data, and when you do have to contact support you'll always get a canned response, have to clarify and emphasize again, *then* the agent starts to answer your question.
- Setor: Terceirização/Deslocalização
- Porte da empresa: 1.001–5.000 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Easy to use
Avaliado em 20/06/2022
My overall experience with helpdesk was ok we had some challenges. I think you guys should look...
My overall experience with helpdesk was ok we had some challenges. I think you guys should look into making an update with the logging feature.
Vantagens
I love how it provides a detailed breakdown of an agent performance at a given time.
Desvantagens
I really think you guys should include a time stamp so it's easier to log, track and review interactions.
- Setor: Serviços financeiros
- Porte da empresa: 201–500 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
User-friendly and easy to use
Avaliado em 12/03/2019
It helps a lot with the proper call distribution, which is crucial for multi-language support. In...
It helps a lot with the proper call distribution, which is crucial for multi-language support. In addition, the ease of manipulating the roles and the lines, allows us to react immediately, depending on the languages and priorities needed on the spot.
Vantagens
The ease of installation, usage, and fast reporting tools. Easy to be set up for new agents and changed for the current ones, along with the user-friendly UI, which allows prompt assigning of different roles, access, and support lines.
Desvantagens
Actually, the tool is really user-friendly, even for the admins. However, It will be a good option to have the calls/chats distribution prioritization a bit more customizable. I've run over the default prioritization, which is quite logical and brings a lot of sense and light over the talkdesk work, but it would be great to have the option to prioritize the distribution to a particular agent and then to change this prioritization to another one. Especially, when we work on different languages, level of expertize, and have different contact channels.

- Setor: Serviços e tecnologia da informação
- Porte da empresa: 201–500 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Talkdesk for users
Avaliado em 21/04/2020
overall, my experiences has been exemplary with talkdesk as we're able to integrate this with...
overall, my experiences has been exemplary with talkdesk as we're able to integrate this with zendesk which is a huge plus
Vantagens
ease of use voip system allowing you to use not only via desktop/laptop machines, but also configure it via mobile app
Desvantagens
sometimes, the servers just goes down where you would only know that there's a downtime by experiencing issues or by visiting the status page
- Setor: Serviços financeiros
- Porte da empresa: 201–500 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 6.0 /10
A decent and pleasant experience with TalkDesk
Avaliado em 30/10/2019
My general perspective of Talkdesk is positive! However, due to the amount of times that my out...
My general perspective of Talkdesk is positive! However, due to the amount of times that my out going calls get disconnected, it may stop me from being a fully advocate for Talkdesk.
Vantagens
I really appreciate how user friendly Talkdesk is. I feel very comfortable navigating my way through the system anytime I'm making my calls or looking for previous calls. It provides clear information while also making it easily accessible for you to find that information. Talkdesk is very easy to use in any work environment and something you can learn to pick up very quickly!
Desvantagens
Often times, I find that Talkdesk disconnects my calls or availability for a call. There are times when the Call Dispositions fail or my call will drop and I will have to restart my Talkdesk. Sometimes more than once a day. I have found that this usually tends to happen when I am making calls rather than receiving them.
- Setor: Imobiliárias
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
This is how you communicate with your customers fast and effectively!
Avaliado em 19/05/2020
Manual calls are now the thing of the past. I can simply hit a link for the customer and talkdesk...
Manual calls are now the thing of the past. I can simply hit a link for the customer and talkdesk does the rest. It provides a new age alternative to the contact center world.
Vantagens
The ability to easily connect with my customers via phone with a simple click of the button. I also love that it is compatible with Salesforce.
I also love the reporting features. This allows me to listen to the calls of my representatives and it provides me with a report on our KPI's. - Kenley B
Desvantagens
There is no texting feature. Most customers love to text or take a call these days. I think talkdesk could do wonderful if they incorporated a texting feature to their platform. I also would like for a whisper effect on the reporting feature.
The ability to say something to my representative while they are on a call, and customers cant hear what I'm saying would be amazing. This way I can coach them on what to say without distracting them from the call. - Kenley B
- Setor: Mídia digital
- Porte da empresa: 201–500 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Best feature ever!
Avaliado em 17/04/2019
Using Talkdesc we always provide the best experience to our business partners. Whenever we have...
Using Talkdesc we always provide the best experience to our business partners. Whenever we have meetings for discussing metrics we always have the most accurate information because of Talkdesk and Salesforce. I love it!!
Vantagens
I am using TalkDesk for a while now and I am super satisfied! The benefits are countless. You can track basically everything! Since I'm working with business partners I often have to pull up reports to check my performance and I am amazed how much information I can get. I love the reports because I can see how much I was on the phone, how long I had a meeting, when did I go on my lunch break, etc. Another thing that I like is that I can re-listen all the calls that I've made, and I can even check how were my metrics for the whole month!! In our company, we use a lot of tools and the best thing about Talkdesk is that is integrated with Salesforce. It's fast, accurate, consistent and super user-friendly!!!!
Desvantagens
To be honest, until now I've never had issues using it. It's always reliable and the connection is great!!