--- description: Avaliações detalhadas do InvGate Service Management com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o InvGate Service Management com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: InvGate Service Management - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Software ITSM](/directory/292/it-service-management-itsm/software) > [InvGate Service Management](/software/101213/service-desk) # InvGate Service Management Canonical: https://www.getapp.com.br/software/101213/service-desk Página: 1 / 6\ Próximo: [Próxima página](https://www.getapp.com.br/software/101213/service-desk?page=2) > O InvGate Service Desk é uma solução via internet, desenvolvida para otimizar a prestação de serviços e o suporte de TI. Os recursos do InvGate incluem, entre outros, recompensas e motivação por gamificação, gestão de mudanças e problemas, rastreamento de hardware e software, base de conhecimento e portais de autoatendimento. > > Conclusão: 108 usuários atribuíram a nota **4.6/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.6/5** | 108 Avaliações | | Praticidade | 4.7/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.6/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.5/5 | Com base em avaliações gerais | | Recursos | 4.5/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: InvGate - **Localização**: San Francisco, EUA - **Fundada**: 2004 ## Contexto comercial - **Preço inicial**: US$ 17,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: espanhol, inglês, português - **Países disponíveis**: Alemanha, Argentina, Austrália, Bolívia, Brasil, Canadá, Chile, China, Colômbia, Costa Rica, El Salvador, Emirados Árabes Unidos, Equador, Espanha, Estados Unidos, Guatemala, Honduras, Japão, México, Nicarágua e mais 9 ## Recursos - API - Acesso para Celular - Acompanhamento de atividades - Alertas por e-mail - Alertas/notificações - Alerts/Escalation - Análise de dados - Análise de dados do atendimento ao cliente - Armazenamento de documentos - Arrastar e soltar - Asset Lifecycle Management - Campos personalizáveis - Catálogo de serviço - Comentários/notas - Comunicação multicanal - Configuration Management Database (CMDB) - Controle do processo de aprovação - Controle e acesso remoto - Criação de painel - Ferramentas de colaboração ## Integrações (28 no total) - Asana - Azure DevOps - BambooHR - Confluence - Deel - Expensify - Factorial - FileWave - Five9 - Gmail - Google Calendar - Greenhouse - Invgate Asset Management - Jira - Lansweeper ... e mais 13 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software ITSM](https://www.getapp.com.br/directory/292/it-service-management-itsm/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.getapp.com.br/directory/231/customer-service/software) - [Sistemas de Help Desk](https://www.getapp.com.br/directory/287/help-desk-ticketing/software) - [Software ITSM](https://www.getapp.com.br/directory/292/it-service-management-itsm/software) - [Sistemas de Monitoramento de Problemas](https://www.getapp.com.br/directory/580/issue-tracking/software) - [Programas de Serviço de TI](https://www.getapp.com.br/directory/1049/it-service/software) ## Alternativas 1. [Salesforce Sales Cloud](https://www.getapp.com.br/software/90378/salesforce) — 4.4/5 (18769 reviews) 2. [Zendesk Suite](https://www.getapp.com.br/software/9448/zendesk) — 4.4/5 (4076 reviews) 3. [LiveChat](https://www.getapp.com.br/software/8385/livechat) — 4.6/5 (1716 reviews) 4. [LiveAgent](https://www.getapp.com.br/software/91301/liveagent) — 4.7/5 (1755 reviews) 5. [Freshdesk](https://www.getapp.com.br/software/10317/freshdesk) — 4.5/5 (3410 reviews) ## Avaliações ### "Easy to implement and use this solution, great support team." — 5.0/5 > **Brad** | *30 de abril de 2018* > > **Vantagens**: I was responsible for scoping. purchasing and implementing this solution. Was a great experience all the way through from Sales to implementation to support. I would highly recommend InvGate. > > **Desvantagens**: This company is still fairly new in the marketplace but team is highly accommodating to new feature requests. ----- ### "Service Desk organizes our day." — 4.0/5 > **Lori** | *18 de setembro de 2019* | Saúde, bem-estar e condicionamento físico | Taxa de recomendação: 8.0/10 > > **Vantagens**: Ease of use and configuration. The product creates ticket automatically from emails and phone calls. Our users can create their own tickets which saves us a ton of time. I was able to setup a few groups so that I could setup different level for service. > > **Desvantagens**: My tech support users do not have as much access as I would like them to have. > > I love the fact that the users can create there own tickets, it saves my techs a ton of time. We had an issue with SD removing workstations after an amount of time with no respose, but I was able to change the very quickly with the guidance of Invgate. I like the fact that end users can score the techs tickets. There are many reports available, and customizable. I was easily able to customize the service level agreements. ----- ### "InvGate Service Desk Review" — 3.0/5 > **Greg** | *16 de junho de 2017* | Ensino fundamental e médio | Taxa de recomendação: 7.0/10 > > **Vantagens**: Affordable Easy to setup Ability to use variables when creating a ticket Ability to add observers and collaborators to a ticket Easy to do things like reassign and escalate > > **Desvantagens**: No Due Date field unless you use SLAs No ability to delete a comment or edit a comment If you add a comment before selecting Solve (which ultimately closes the ticket), you have to enter your solution again and select Solve for your solution to show up as the resolution If you added a comment to a ticket when the owner has an out of office notification turned on in their email, the out of office email would create a new ticket When printing out a lit of tickets for a user, the font is so small, it's hard to read. Took me a while to come up with a roundabout way to do it so that it was easily readable. Each comment in a ticket doesn't have the day and time the comment was made. You get more general time stamps like "14 hours ago", "2 weeks ago", or "a month ago". Would be useful to know the date and time so that you can tell if something was done at the end of the day or the beginning. > > InvGate is a pretty good product overall. There are a lot of little annoyances, but if they were to fix these, it could be a pretty great product. ----- ### "Our experience with the InvGate Service Desk has been excellent" — 5.0/5 > **Brian** | *25 de junho de 2018* | Hospitais e Saúde | Taxa de recomendação: 10.0/10 > > **Vantagens**: There are many things that I enjoy but the ability to customize the product to handle whatever situation our business has is a major pro. I have been able to setup tickets and workflows for many different departments within the business that helps simplify processes for them. The gamification process adds a unique experience for our agents and allows for friendly competition. The InvGate service desk also provides a better visual experience for our agents and end users compared with our previous product. It allows the agents to better tell what is happening with a quick view of the dashboards and the tickets assigned to them so they know what they need to work on. > > **Desvantagens**: I would like to see more built in templates for the badge system including icons that are built in as well. It would also be nice to have multiple views for coins earned for agents rather than the standard 60 days rolling period. > > I have been able to simplify many processes for our business and provide one place for our users to communicate with various departments within the business. ----- ### "InvGate is very easy to use for both helpdesk and end users. It doesn't try to be a Swiss army knife" — 5.0/5 > **Chris** | *17 de abril de 2018* | Taxa de recomendação: 10.0/10 > > **Vantagens**: Its simplicity. In looking at similar software packages I found that there were just too many features, too many things crammed into one software. I also found them to be very inflexible, wanting you to run your help desk their way. Their support has been great. > > **Desvantagens**: My only problem is that although InvGate supports SSO through Office 365, they do not have an integrated app within MS Azure. Several other service desk software's do and it makes the login by end users seamless. There is little documentation on how to set it up and it took a little trial and error to get it working so that users can click the "Log In with Office 365" button but it would be so much nicer if there was an Azure app so that it could be added to the O365 launch pad and clicking on it took you right into the service desk. > > Organization, problem tracking, time management ----- Página: 1 / 6\ Próximo: [Próxima página](https://www.getapp.com.br/software/101213/service-desk?page=2) ## Links - [Ver em GetApp](https://www.getapp.com.br/software/101213/service-desk) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados