Avaliações do Smartsupp

the setup is quite easy and the dashboard is intuitive.

120 dollars a year is still quite a cost

We had used Smartsupp since 2016 and thought we would try out their pro package. We tried it for two weeks and they charged us €580 euros changed back to the standard plan and basically charged us €200 euros for 14 days trial of their pro plan. I DO NOT RECOMMEND THIS COMPANY TO ANYONE THEY ARE ABSOLUTE CON MERCHANTS

Their ABSOLUTELY USELESS ACCOUNTS AND HELP TEAMS

The product is easy to use and i can answer the questions of my clients

Is very difficult integrated with google analytics or google ads

It is very easy to implement, deploy and invite agents. UI is very transparent and clear, response time is very nice to have.

There nothing as such deeply dislike I do have, but in terms some features is missing Like, Topics, Automation and Group these are to be there to fully utilize that

The free and payed features allow the user to choose the features most important to him/her, to work fast and with ease, to find easily videos, tips and help for the product. The customers also find it easy and usefull to fill out the forms and chat with the staff.

I haven't encountered any cons yet or had any difficulties.

the most of what I l ike in smartsupp is that chat is divided into 4 parts: all, primary, new and mine. We can easily see when new messages arrive. I also like that we have shortcuts that the whole group uses very effectively. The chat is very easy to use , It is a very useful program for our business and simplifies many things for us. Im very thankful.

What I would like to see improved is that, unanswered messages that is skipped for some reason, should be highlighted in red or black color. it would be so nice to prevent missing chats for sales managers. also what I would like to see improves is mobile version smartsupp. Specifically, I would like to see "mine" messages in seperate and not in all messages.

The ease of implementation, the efficiency of the chat.Customers are increasingly using it instead of the telephone

Not always easy to program the chat bot.The price is high to have more than one chat bot

A chat that does the job it was created for. I have a small to medium business that uses the software very well

It's not working very well with the user ID on my site. It confuses user names, phone numbers or the like.

I really really really like the Live Chat.

I dont really really like the Limited Chatbot.

I have been using this live chat service for a while now, and I must say that I am thoroughly impressed with all the functionalities it offers. The user interface is easy to navigate, and the chat window is highly responsive, making communication with customers a breeze. I also appreciate the customizable chatbots, which have helped me automate some of my customer support processes. Additionally, the service's integration with my website's backend system has been seamless, enabling me to track customer behavior and provide them with personalized support. Overall, I highly recommend this live chat service to anyone looking for a reliable and feature-rich platform to enhance their customer support experience.

The only downside I have noticed with this live chat service is that it can be quite expensive for small businesses or individual users. While the service offers a range of useful features, the cost can add up quickly, especially if you have a large customer base or require extensive support. This pricing structure may be a barrier to entry for some potential users who are looking for a more affordable solution. Despite this, if you have the budget for it, the service's capabilities are definitely worth the investment.

I like the automated messaging and the live chat. The live chat was the initial reason why we wanted to implement this system. It has been very helpful when used. Not many people on the website use the feature, but when they do it's always been great to have.

It was more complicated to implement on the site, but not sure that wouldn't be the case with any other similar system. Requires a little more web-savy techincal knowledge than we have in-house.

Easy to use and simple and fast - the online support too, is very good and the mobile app is superb too

Sometimes a little inaccurate in terms of numbers of visitors but this is probably due to fast changing conditions

It's an incredible tool for handling customer support. The interface is simple and clean and the learning curve is incredibly friendly.

On the mobile app, chats seem to take a long time to load, making the immediacy of a response, practically null.

Smartsupp gave me many extra sales! On top of that it's a great way to provide customers with better service.

I forget to turn off the sound at night sometimes :)

It is very easy to use, not much complicated, not to disturbing for website visitor

Website visitors can´t send their photos.

Smartsupp helps us, as online beauty salon, to get in touch with (potential) customers and provide exceptional customer experience.

Mobile app was outdated, but is now working better. Notifications used not to work in Safari browser.

It is very easy to use, works well and looks good

I have this app in my mobile as well. The biggest problem is that I don't receive any notices when customer sends me a message in the mobil. Maybe I have not adjusted it right.

smartsupp is the best chat for the professional support of a site

when there is a chat lost and I do not receive the user's email address to contact him again

Is a great chat feature to speak with customers in real-time that visit our website. There have been 0 glitches or delays which is the main reason we searched for a new chat service and SmartSupp checks all the boxes. User-friendly, provides alerts of when a customer initiates a chat, desktop notifications as well and ability to save chats and history, setup is super straightforward and easy. Overall, we highly recommend SmartSupp, so glad we found them.

No cons at all, SmartSupp is awesome and offers great features.

Thanks to Smartsupp I can offer effective and fast customer support

It would be useful to receive more information on the user connected in chat

it's simple but sometimes I would need more feature

it could have same more feature like possibility of attaching files

Software is fast, easy to use, well-arranged and reliable.

We would appreciate the option of sending fast picture previews with the customer.

Easy to use Software, better to start. But, now some of the function is not working like console in recording.

Customer support is not good. They don't have proper information.