Avaliações do Atera

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415 avaliações

- Setor: Automotivo
- Porte da empresa: 10.000+ funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Atera Is a Helpful and Amazing Tool for Remote Monitoring and Management
Avaliado em 26/11/2023
Atera gives incredible results to us. I am impressed.
Atera gives incredible results to us. I am impressed.
Vantagens
Since day one, the interface of Atera has been intuitive.
I am also impressed by the accuracy and ease of use of the features and interface of Atera.
Desvantagens
Atera gives us accuracy and reliability whenever we use it.
I have zero cons regarding it.
- Setor: Gestão da educação
- Porte da empresa: 201–500 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Looking forward to what the roadmap shows for the future of Atera
Avaliado em 06/06/2024
My overall experience has been great with Atera. I also enjoy the webinars they throw to show end...
My overall experience has been great with Atera. I also enjoy the webinars they throw to show end users roadmaps for new implementations and also current pieces many users do not realize they have access to with the suite.
Vantagens
The best feature for us using Ater is the ease of use and the quick response chat feature, those two items have been the best part of using this solution by far compared to other competitors.
Desvantagens
I would like Atera to have a free remote access software for staff and users it would eliminate another product and would allow us to only use Atera for everything when it comes to troubleshooting.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 1.0 /10
If you don’t need a mobile app or decent support it’s OK
Avaliado em 06/07/2024
It’s an ok platform if you don’t want the fundamentals. Support is lacking, and they are obsessed...
It’s an ok platform if you don’t want the fundamentals. Support is lacking, and they are obsessed with ai integration without fixing or implementing the basics first
Vantagens
The interface is clean and easy to navigate
Desvantagens
Support and mobile app are lacking massively. Updates are infrequent and roadmap although now public is not kept to schedule.
- Setor: Gestão da educação
- Porte da empresa: 201–500 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Making IT Management Easier with Atera
Avaliado em 23/10/2024
I have had a really good experience with Atera. It is easy to use and makes managing IT tasks a lot...
I have had a really good experience with Atera. It is easy to use and makes managing IT tasks a lot simpler. The setup was quick, and the interface is friendly, so I can find what I need without any trouble. I love that I can create custom scripts when I need something special, and it connects well with other services for extra security and backups.The pricing is easy and relies on what number of technicians we've got, which makes budgeting less difficult. Atera often provides new features based totally on what customers want; that's wonderful. While there are some things that might improve, like the way it detects devices at the network and its help for Macs, Atera has sincerely helped us manage our IT responsibilities more efficiently. I could certainly suggest it to all and sundry looking for a reliable IT device tool.
Vantagens
Atera is a great tool that makes managing IT tasks much easier. It has a script feature that lets me create custom solutions if something isn’t already included. I also like that it connects easily with different third-party services for things like security and backups. For instance, I used Axcient to back up servers for a client’s office in another country. Getting Atera set up was quick and simple, and the website is easy to use, so I can find what I need throughout the day. I appreciate that they regularly add new features and make improvements. The pricing is straightforward, charging based on the number of technicians, no matter how many devices we manage. This makes costs predictable. Atera also has a feature board where we can see the latest updates, what’s being worked on, and suggest new features without repeating others. I can schedule scripts and run them on several devices at once, which makes updating and restarting them a breeze. It’s also helpful to access CMD/Powershell directly from Atera, and I often use it to export software inventory reports. Atera has significantly enhanced our ability to manage IT tasks overall.
Desvantagens
The network discovery feature could be better because it sometimes mislabels devices and doesn’t tell the difference between workstations and servers. Also, the helpdesk does not let technicians shorten message threads when replying, which makes conversations too long. While the reporting options are getting better, they’re still not enough, and there is not much support for Mac devices.
- Setor: Serviços de informação
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 6.0 /10
Number 1 On the Community Page
Avaliado em 31/05/2024
Overall, it has been very positive; however, over the last 6-12 months, development has slowed down...
Overall, it has been very positive; however, over the last 6-12 months, development has slowed down a lot (this may not be the case; Atera is very secretive about what is being developed). I love the community and Atera, but I don't like how they have handled price increases and features being broken into separate billed items.
Vantagens
I love the product and most of its features. The support has been good when I have used it, and the community is rock solid. It is easy to use and easy on the eyes, meaning the UI is well thought out.
Desvantagens
The Feature Board is filled with Years of requests, some of which are essential features of an RMM or PSA. In my opinion, the Knowledge Base is useless in its current state, especially for saving passwords. No 2FA sharing means it is not helpful at all in IT. The recent Price Hikes and bait and switch on the AI features are a real slap in the face, in my opinion. Atera lacks a good handle on being open with what is happening with development and changes. I might freak out if I hear "it's on the roadmap" one more time. When? Two months from now or three years from now, as other requests have waited?
Razões para mudar para o Atera
We choose it because of the price per-tech licensing and ease of use. Now the price has gone up, the per-tech licensing is starting to become a lot more expensive than alternative options that do per endpoint.- Setor: Serviços e tecnologia da informação
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Atrea - Excellent choice for starting or growing MSP's
Avaliado em 04/06/2024
Excellent. They have consistenly delivered and support has been wonderful and efficient.
Excellent. They have consistenly delivered and support has been wonderful and efficient.
Vantagens
For a low entry cost you are getting a ton of features and great support. Atera is very responsive and is constantly release new features suggested by the community.
Atera is easy to learn and use. New technicians are up and running in no time.
Desvantagens
Reports and 3rd party integration is improving but still has more to go.
- Setor: Mineração e metais
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Perfect All in One Remote Support Solution
Avaliado em 04/06/2024
Very pleased with the pricing, support and offered features and implementations.
Very pleased with the pricing, support and offered features and implementations.
Vantagens
Perfect for remotely administrating a variety of different operating systems and systems. We are a fully cloud, remote camps with StarLink and work-from-home-based company and Atera helps our IT team tremendously to keep an overview of all running systems and clients. We use a variety of functionality from patch management, over remote monitoring to the general support help desk. And if something doesn't work as expected Atera's support is just a chat away to investigate and support. Implements well with various 3rd party solutions, from Cyber Security to Backup, etc. including a steep discount on these services compared to the regular pricing.
Desvantagens
A lot of additional features have been moved from a free tier to a paid tier now including the very helpful new AI features. However, since the base pricing is already pretty low it is not a massive concern to have these packages added to our service.
Alternativas consideradas
NinjaOneRazões para mudar para o Atera
Pricing and features offered. Pricing per technician is a game changer and allows to us better forecast the spending.- Setor: Automotivo
- Porte da empresa: 501–1.000 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Ease of use and very dependable
Avaliado em 04/06/2024
So far Atera has been excellent we have had no issues and been able to incorporate Atera everyday...
So far Atera has been excellent we have had no issues and been able to incorporate Atera everyday for ticketing and remote support server management and general service
Vantagens
I like most that Atera handles everything for our company from asset management to remote support.
Desvantagens
That every time my computer is shut down I have to go thru MFA.
- Setor: Automotivo
- Porte da empresa: 1.001–5.000 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Atera - Great for the price!
Avaliado em 09/09/2024
Its great! for the price it is really hard to beat. And they keep adding features every month.
Its great! for the price it is really hard to beat. And they keep adding features every month.
Vantagens
We use it mostly as a remoting tool into other computers. And a few scripts here and there. the scripts are good. and for the price you cant beat it.
Desvantagens
Sometimes the integration with spashtop for remoting is a little bit glitchy.
Alternativas consideradas
NinjaOneRazões para escolher o Atera
Atera had way more features and was cheaper.Software anterior
TeamViewer RemoteRazões para mudar para o Atera
Pricing was better for the size of team that we have.- Setor: Segurança de rede e informática
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Best RMM and ticketing Software
Avaliado em 08/08/2024
Easy RMM management tool with great ticketing and powerful features. Alerts have a intuitive...
Easy RMM management tool with great ticketing and powerful features. Alerts have a intuitive dashboard.
Vantagens
Great tool with per technician billing model . Endpoints are not billed. Super powerful , has built in ticketing , remote management and patch ,management . Also has Co-pilot AI for generating automated scripts
Desvantagens
Support of Mac devices is minimum or nil
- Setor: Serviços a indivíduos e famílias
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Atera is a Great Fit for our Organization
Avaliado em 04/06/2024
We have been very pleased with Atera. We utilized Atera to bring our Network Management in house. ...
We have been very pleased with Atera. We utilized Atera to bring our Network Management in house. This reduced our operating costs and increased our efficiency at troubleshooting.
Vantagens
The ease of use, the AI implementation for enduser support and script creation. The remote access and monitoring
Desvantagens
No cons at this moment! Atera has been working just as expected and we continue to explore the functionality.
Alternativas consideradas
ManageEngine Endpoint CentralRazões para escolher o Atera
Cost, functionality, ease of use, integration with other support services.Software anterior
ManageEngine Endpoint CentralRazões para mudar para o Atera
Cost, functionality, ease of use, integration with other support services.- Setor: Hospitais e Saúde
- Porte da empresa: 201–500 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Atera Review
Avaliado em 04/06/2024
Atera offers what we need in an all-in-one solution that is now the backbone of our helpdesk and IT...
Atera offers what we need in an all-in-one solution that is now the backbone of our helpdesk and IT service department.
Vantagens
The per technician pricing format was the top reason
Desvantagens
Nothing yet at this point stands out as a con
Razões para mudar para o Atera
Price was the main factor at that moment, however I assumed we would be getting an inferior product, and I was wrong. Atera has exceeded expectations.- Setor: Serviços e tecnologia da informação
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great overall MSP platform with excellent support
Avaliado em 05/06/2024
Excellent. They are responsive and keep adding new features.
Excellent. They are responsive and keep adding new features.
Vantagens
I can chose vendors for AV, backup, etc. and I appreciate their pricing structure
Desvantagens
Nothing really. They have been great in all regards.
- Setor: Serviços a indivíduos e famílias
- Porte da empresa: 201–500 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great Product
Avaliado em 13/09/2023
Very positive. Customers find making tickets with Atera a lot easier than with previous software....
Very positive. Customers find making tickets with Atera a lot easier than with previous software. We in IT find it very convenient to have everything in one location.
Vantagens
Had every feature we needed and even some we didn't know we needed until we started looking around at what Atera offered. Also like that new features keep being added.
Desvantagens
The website can sometimes be slow to respond and require multiple refreshes. Doesn't matter which browser is used or if it's on or off work locations. Also do not like the recent addition of AI. AI is not well understood and has a tendency to go off the rails, so shoehorning it into software that is supposed to be reliable doesn't seem like a good idea.

- Setor: Serviços e tecnologia da informação
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Efficient Financial Management with Atera's Real-Time Tracking
Avaliado em 18/08/2024
Atera has been an excellent combined billing and cost management solution for our finance operations...
Atera has been an excellent combined billing and cost management solution for our finance operations. Real-time tracking, very granular reporting, has increased the overall financial visibility in our operation. Some minor challenges are shared with complex configurations and reporting flexibility. Still, Atera has brought positive results to our financial process and is extremely useful to be within our tech stack.
Vantagens
I really love the way Atera integrates seamlessly with billing, giving real-time tracking of service profitability and client expenses. This saves us hours of manual reconciliation and frees us to work on higher-value tasks. The excellent reporting also provides insights on IT costs that were previously not available.
Desvantagens
Good overall value for the price of Atera; more flexible pricing will be valuable for small organizations. Some advanced features require learning, but the support team has always been very responsive and helpful.

- Setor: Serviços e tecnologia da informação
- Porte da empresa: 10.000+ funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Amplifying and Tailoring Remote Monitoring and Management with Atera.
Avaliado em 17/09/2024
I'm glad that it is simple to use Atera without any hassles.Again, Atera provides ticketing and...
I'm glad that it is simple to use Atera without any hassles.Again, Atera provides ticketing and helpdesk feature thus making it fast to respond and resolve issues.
Vantagens
Atera uses AI technology to automate and streamline IT operations thus saving time and eliminating manual work and repetitive tasks.Atera enhances real-time monitoring and management of remote devices.Atera offers excellent remote IT support thus making it simple to resolve technical issues.Finally, it is simple to access and control remote devices securely and quickly with Atera.
Desvantagens
I have encountered anything that is worth mentioning as dislike with Atera.
- Setor: Suprimentos e equipamentos para empresas
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
UEM & RMM Program
Avaliado em 23/07/2024
Vantagens
I like how Atera automate incident management processes which help resolve issues rapidly.
Desvantagens
The mild bugs that I experience get eradicated within two hours upon requesting technical support.
- Setor: Engenharia mecânica ou industrial
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Remote Monitoring and Management Program
Avaliado em 17/10/2024
Helpdesk and ticketing capabilities enables me to save a lot of time by automating customer support...
Helpdesk and ticketing capabilities enables me to save a lot of time by automating customer support processes.
Vantagens
Atera has improved customer satisfaction by handling support tickets which leads to customer retention.
Desvantagens
It requires external apps such as TeamViewer and AnyDesk to enhance remote access anyways.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
An intuitive, powerful system.
Avaliado em 04/06/2024
I don't think I'd be able to do all the things I need to do in my job without Atera. Any quirks it...
I don't think I'd be able to do all the things I need to do in my job without Atera. Any quirks it may have are small potatoes compared to the power of its features.
Vantagens
The ability to seamlessly swap from client device to device is revelatory, along with all the information Atera collates for us without even needing to remote in. The real-time monitoring is incredibly helpful in case clients networks go down. The remote-in options are varied and all are useful in certain ways.
Desvantagens
The functionality of some features can feel a bit confusing and obscure, especially to the new user. It does take a little time to get fully used to all of the features, and a better way of conveying such knowledge would be appreciated.
- Setor: Publicidade e marketing
- Porte da empresa: 11–50 funcionários
- Usado Semanal durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Cost Effective Product for IT Management
Avaliado em 29/10/2024
We have been using Atera for last 6 months and it has been very helpful. It is being used as an...
We have been using Atera for last 6 months and it has been very helpful. It is being used as an all-in-one RMM platform for all the centralized IT management, remote support or proactive monitoring. It has helped in solving several issues like system downtime, delayed customer support and IT operations by providing automated patch management and real-time monitoring. This has helped a lot in enhancing the operational efficiency, security and client satisfaction.
Vantagens
Atera's built-in helpdesk helps a lot in steamlining customer support by managing and prioritizing tickets efficiently. Another point is it also offers automated reports on system health, performance and ticket resolution, thus giving clear insights for both the internal teams and clients.
The platform's remote access features allow technicians to connect instantly to client devices, thereby providing fast and effective support from anywhere.
Desvantagens
While the software provides automated reports, customization options are limited. It would be beneficial to have more flexibility in creating more customized reports to meet specific client requirements or internal KPIs.
The patch management feature is useful, but it lacks granual control options. If it can have more advanced scheduling and testing phases, it will be more helpful for the IT teams to manage updates with great precision.
- Setor: Software
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Atera keeps my IT business running smoothly with its easy-to-use interface and powerful...
Avaliado em 29/08/2024
Vantagens
Love the remote monitoring and management capabilities. It's helped me streamline my IT operations and save time.
Desvantagens
Sometimes the user interface can be a bit slow, especially when dealing with a large number of devices. Could use some optimization.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Atera is the heart of our msp business
Avaliado em 15/11/2023
Overall we have a good experience with Atera.
We like the program and we see a lot of potential.
Overall we have a good experience with Atera.
We like the program and we see a lot of potential.
Vantagens
Easy to setup and to understand
reliable patch management
Integrated third party apps deployment and patching
Solid scripting features
Deploying software via MSI files
Easy remote access to clients
Desvantagens
Certain basic features are behind paywalls
Some times remote connections don't work
Sometimes it is a bit slow
SNMP monitoring needs attention
- Setor: Automotivo
- Porte da empresa: 10.000+ funcionários
- Usado Semanal durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
A seamless Remote connection tool
Avaliado em 31/10/2024
Atera is a reliable RMM that offfer reliable remote connections and supports integration with...
Atera is a reliable RMM that offfer reliable remote connections and supports integration with anydesk. Also, the dashboard is very helpful as it gives an overview of all the connection requests,time spent in each session etc
Vantagens
Atera offers seamless integration with Anydesk which I have been using for connecting to high configuration remote machines which I use for executing certain memory intensive program exe files.
Desvantagens
Currently the mobile app doesnt support remote connections.This is a feature which should be released in the new updates
- Setor: Bens de consumo
- Porte da empresa: 11–50 funcionários
- Usado Semanal durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Atera helps me manage my IT tasks and clients with ease, making my job simpler and more...
Avaliado em 04/09/2024
Vantagens
The remote monitoring and management tools are top-notch, and the integrated helpdesk streamlines my customer support.
Desvantagens
The reporting features could be more customizable, and I'd like to see more integrations with third-party apps for added efficiency.
- Setor: Petróleo e energia
- Porte da empresa: 10.000+ funcionários
- Usado Semanal durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
"Recommended tool for all."
Avaliado em 17/11/2024
Perfect tool that fits perfectly in today's regime. What a system Atera is.
Perfect tool that fits perfectly in today's regime. What a system Atera is.
Vantagens
Apparently the platform is up-to-date with easy to learn features. It keeps us updated in our organisation in both today's world and perhaps fits perfectly. All our systems easily integrate and collaborating perfectly. The interface is simple and easy to learn.
Desvantagens
Am having a great experience so far. I easily keep track on every ongoing process.