Avaliações do authorize.net

authorize.net

Processamento de cartão de crédito para pequenas e médias empresas

Classificação geral

4,4 /5
(166)
Relação qualidade/preço
4,3/5
Recursos
4,3/5
Praticidade
4,2/5
Suporte ao cliente
4,3/5

90%
dos usuários recomendam este app
Classificar por

166 avaliações

Jessica
Classificação geral
  • Setor: Aparelhos médicos
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 10.0 /10

Authorize.net - Easy to Use

Avaliado em 19/09/2018

Vantagens

Authorize.net is extremely easy to use. I'll be honest - I probably don't use it to the full extent of the software. I generally do 3 things. 1. charge a credit card. 2. Look at our daily reports and 3. Use the transaction search. From time to time, I may look at unsettled transactions and change a setting but that is about it. You don't need to be tech savvy to understand the platform. It is easy, convenient and worry-free.

Desvantagens

Honestly, nothing. I've been using it for over 11 years with ease.

Danielle
Classificação geral
  • Setor: Rádio e televisão
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Simple payment gateway

Avaliado em 21/07/2020

We use authorize.net for subscriptions, not our regular eccommerce transaction. It's worth the cost...

We use authorize.net for subscriptions, not our regular eccommerce transaction. It's worth the cost if you have enough transaction volume.

Vantagens

Deposits are quick enough and usually only take a couple of days. Works well if you need to accept electronic checks.

Desvantagens

Customer service is basically nonexistent. You're better off searching online forums for troubleshooting issues. Account specific resolutions take a ton of time.

Alternativas consideradas

Stripe

Razões para mudar para o authorize.net

Stripe is expensive.
Elyse
Classificação geral
  • Setor: Publicidade e marketing
  • Porte da empresa: 201–500 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 1.0 /10

Not an easy or fun experience

Avaliado em 23/11/2021

Vantagens

This is a widely used and accepted software. Lots of clients and their purchasing power makes their rates competitive.

Desvantagens

User experience is terrible and disjointed. Impossible to look at your account holistically. Customer service was dreadful and not at all helpful. Outages were plentiful as were timeouts and errors.

Alternativas consideradas

Stripe

Razões para mudar para o authorize.net

We were forced into using auth but have since switched to stripe and are very pleased we did
Bryan
Classificação geral
  • Setor: Design
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

The payment gateway we've preferred for ecommerce development projects

Avaliado em 02/07/2018

Reliable and trusted payment processing

Reliable and trusted payment processing

Vantagens

Authorize.net is the standard in payment processing. For a complex and established ecommerce website, Authorize.net will offer the features needed and provides a trusted payment solution. Processing fees will be lower than competition like Stripe which larger volume businesses will benefit from.

Desvantagens

The interface, lack of reporting, and complexity in setup is an issue for us in 2018 when options like Stripe can be setup and running in a few hours vs days with Authorize.net

Avaliador Verificado
Classificação geral
  • Setor: Administração pública
  • Porte da empresa: 201–500 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 8.0 /10

Reliable payment processing

Avaliado em 26/03/2019

We use Authorize.net as payment processor in 3 different applications that we use to accept credit...

We use Authorize.net as payment processor in 3 different applications that we use to accept credit card payments. Their API is compatible with the different software and is reliable without downtime.

Vantagens

Authorize.net is compatible with all of the different cashiering software that we use. It is reliable and I don't know of any outages or problems processing cards or transactions. It is easy to create an account and get started.

Desvantagens

It can be difficult to understand how to setup and use their API if you are doing your own programing and their admin website is not that easy to use when changing settings on your account. They are often changing their API for increased security but that comes with the inconvenience of reprogramming your API interface.

Avaliador Verificado
Classificação geral
  • Setor: Educação superior
  • Porte da empresa: 201–500 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

easily access and apply credit card activity charges for clients

Avaliado em 13/02/2018

Great processing of credit cards and checks.

Great processing of credit cards and checks.

Vantagens

Very user friendly on the charging of credit cards and checks. Reliable and quick to use. Daily use is excellent for these purposes

Desvantagens

The reporting of void transactions or credit card chargebacks isn't easy.
Searching for a transaction is not easy. The reporting functions do not fully work for me.

Brandie
Classificação geral
  • Setor: Serviços financeiros
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Integrates well with Wordpress site

Avaliado em 21/12/2018

Vantagens

Authorize.net is fairly simple to set up, customize, and connect with other software. Giving customers the option to pay invoices online saves me a ton of time.

Desvantagens

Of course, there are fees to use any payment processor like this. I feel like the fees can be a little high, but it is what it is.

Maria
Classificação geral
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Having Authorize.net in our business is a like having your own bank !

Avaliado em 02/03/2018

Authorize.net is reallyeasy to useand makes payment processing a breeze!

Authorize.net is reallyeasy to useand makes payment processing a breeze!

Vantagens

You can accept any card payments which gives ease of payment and receipt, processing sales is never easier!

Desvantagens

As a business you wanna cut down costs and though their rates are fair, youre expecting more options to cut down costs.

Maricela
Classificação geral
  • Setor: Armazéns
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 10.0 /10

Secure Credit Card Processor!

Avaliado em 01/05/2019

Vantagens

Processing credit card payments with Authorize.Net gives our customer's the piece of mind they need. Information is kept secure and ultimately protect us from fraudulent charges.

Desvantagens

It's pricey, from set up, monthly as well as per transaction percentage.

Nicholas
Classificação geral
  • Setor: Contabilidade
  • Porte da empresa: 201–500 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Excellent payment gateway system!

Avaliado em 15/03/2019

Vantagens

We simply love the ease of use that Authorize.net provides as well as the consistent support and reliability. It has hardly ever given us any issue.

Desvantagens

The reporting tools are sometimes difficulty or cumbersome to use but they have evolved over the years.

Corinne
Classificação geral
  • Setor: Gestão de organizações sem fins lucrativos
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Adequate Payment Gateway

Avaliado em 29/07/2021

Overall, I think there is a reason nearly every organization I've worked with uses this payment...

Overall, I think there is a reason nearly every organization I've worked with uses this payment gateway. It works well and is fairly intuitive.

Vantagens

I've used Authorize.net as a payment gateway at multiple organizations. It is fairly easy to use and intuitive when it comes to basic functions like payment processing, refunds, looking up transactions. They have a live chat customer support feature which is really handy.

Desvantagens

The security features can be very confusing and the resources they have for explaining them are adequate but could be a little more clear. Sometimes the instructions on their FAQs dont seem to match what I actually see on my screen, so I've had to reach out to customer support for pretty basic stuff. Luckily their customer service is pretty good.

Jamie
Classificação geral
  • Setor: Publicidade e marketing
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 10.0 /10

Authorize.net!

Avaliado em 16/12/2018

Vantagens

The greatest thing about Authorize.net is that their merchant portal is so easy to navigate. If we need to void, issue refunds, or manually authorize a card-- it's so easy to do and find on the left-hand side of the website. If there is something we're not able to quickly do, their FAQ/help page/customer support is great. Receipts/confirmations are automatically sent to the internal contacts that we've chosen--there's even an option to send the receipts directly to the customer. This program is incorporated into our other main software (ShopVox) and works seamlessly.

Desvantagens

There isn't anything that I dislike about this software.

Avaliador Verificado
Classificação geral
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

A wonderful way to process payments

Avaliado em 26/04/2018

Vantagens

This software makes it so easy to process payments. It was very easy for us to build the bridge between our main software and authorize.net to process all payments through them. The website requires no training and doesn't have a million options of choices to pick from like some do- everything is very self explanatory! Their customer service is great and gets back to you quickly.

Desvantagens

I don't have many complaints about Authorize.net except the reports. They are very confusing and it is hard to know which report you are supposed to be using and when. They don't provide a great description of each report.

Daniel
Classificação geral
  • Setor: Saúde, bem-estar e condicionamento físico
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Competent platform, but falling quickly out of date

Avaliado em 21/10/2019

We have had a successful number of years using authorize.net, and it has made a great alternative...

We have had a successful number of years using authorize.net, and it has made a great alternative to other payment gateways that we've used. However in recent months we've been feeling the limitations of the platform, and so we're now looking at migrating.

Vantagens

Authorize.net have a great range of features such as subscription, storing customer data, email notifications for payments made. This suite of features is essential for the day to day running of our business. Vastly improved customer support.

Desvantagens

Payments take a long time to clear. The UI of the authorize.net seems very dated and is clunky to use.

Avaliador Verificado
Classificação geral
  • Setor: Software
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

We've relied on Authorize.Net for over 10 years

Avaliado em 13/03/2019

We've used Authorize.Net with our website shopping cart for over 10 years. Along with that, we've...

We've used Authorize.Net with our website shopping cart for over 10 years. Along with that, we've used the virtual terminal for manually keying phone / mail orders. It is easier to use than PayPal Manager.

Vantagens

Authorize.Net provides good, helpful API documentation. Its web-based virtual terminal is also easy to use.

Desvantagens

I would give their support a grade of B. Fortunately, it is rarely needed. A few years back, there were some rough patches where the service was down or unreliable for brief periods. We have not had reliability problems for the last few years.

Paul
Classificação geral
  • Setor: Saúde, bem-estar e condicionamento físico
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Basic processor

Avaliado em 26/01/2022

We have used AuthorizeNet for over 20 years for our business. The product is solid and stable.

We have used AuthorizeNet for over 20 years for our business. The product is solid and stable.

Vantagens

The easy to navigate menus are very intuitive and simple. You can easily find what you need quickly plus it has a QuickBooks download feature.

Desvantagens

In the transaction statistics report there are no hyperlinks to expand the report data. This is a minor thing, you just need to go to the Reports, but it's a feature some other processors have.

Dawn
Classificação geral
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

Simple for transactions from desktop or mobile

Avaliado em 09/11/2017

Vantagens

We use authorize.net from our desktop pcs and in the field for our technicians. The administrator features are really good. Being able to make reports and authorize devices in a breeze. And for simple card entry it is pretty straightforward.

Desvantagens

I wish there was a section that just was labeled "recent transactions" so you did not have to go through editing dates and menus. Also, it would be great to see emails of customers after your have sent the receipts.

Martin
Classificação geral
  • Setor: Publicidade e marketing
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Rock Solid!

Avaliado em 11/02/2020

We use it every day - customer support is superior - never had any issues.

We use it every day - customer support is superior - never had any issues.

Vantagens

This Gateway works extremely well - you can set up recurring charges. The CC expiration date can be automatically updated.

Desvantagens

I'd like to be able to change the next charge date on a Recurring charge. Or I'd like the ability to only do charges on a weekday...so, if the 1st falls on Sat, I'd like the charge to happen on the 3rd.

Courtney
Classificação geral
  • Setor: Tabaco
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

This company has been great to deal with, always there when we need them

Avaliado em 13/07/2018

Easily complete refunds, voids, and view all current transactions for our business. Easy search...

Easily complete refunds, voids, and view all current transactions for our business. Easy search function.

Vantagens

That it's super easy to use, and has been extremely reliable. When dealing with your customers money, thats of the upmost importance.

Desvantagens

We have lots of fraud transactions, but we can't prevent that without implementing settings that would block a lot of legitimate transactions. Wish we could figure out something in the middle.

Avaliador Verificado
Classificação geral
  • Setor: Bancos
  • Porte da empresa: 201–500 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 10.0 /10

Integrated with a shopping cart program

Avaliado em 11/01/2018

Vantagens

We used this to accept payments and integrated into a multi-store shopping cart site. Initial integration came from both Authorize and the shopping cart program. They knew the information regarding Authorize, so the integration went well.

Desvantagens

Pricey in the beginning. Take a look at the fee associated with everything before committing. What is the break even point to using this program.

Rebecca
Classificação geral
  • Setor: Captação de recursos
  • Porte da empresa: 10.000+ funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Wonderful Product

Avaliado em 13/11/2018

Very good experience and a very good product. Very rarely any issues whatsoever.

Very good experience and a very good product. Very rarely any issues whatsoever.

Vantagens

Ease of use and the capabilities it has. Nice easy sign on, very ease and useful search options.

Desvantagens

I feel like the only issue I have is sometimes trying to look up a transaction by the cardholders last name causes confusion. Especially if they use a Jr. or a Sr. Other than that, no problems.

Nils
Classificação geral
  • Setor: Tabaco
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Our main CC Processor!

Avaliado em 05/09/2019

We enjoy using it and would definitely recommend it to anyone looking for a CC processor!

We enjoy using it and would definitely recommend it to anyone looking for a CC processor!

Vantagens

We use Authorize.net as our main Credit Card processor and it always runs smoothly! We would definitely recommend it to anyone looking for a good processor.

Desvantagens

We don't have any issues with it. It is very straightforward and easy to use. We've enjoyed our experience with it.

Avaliador Verificado
Classificação geral
  • Setor: Publicidade e marketing
  • Porte da empresa: 2–10 funcionários
  • Usado Semanal durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 5.0 /10

Works great...until it doesn't...

Avaliado em 18/09/2019

Customer support is fairly competent but several were smug. And I'm not only referencing the issue...

Customer support is fairly competent but several were smug. And I'm not only referencing the issue I had with the transaction limit (where I was obviously frustrated), I have had several communications and about half were less than friendly/helpful. Never saying anything overtly negative, but just bad attitudes and not treating people like valued customers.

Vantagens

Competitive rates. Set up was relatively smooth,.

Desvantagens

1) No alerts when you're nearing your transaction limits. 2) Going over your transaction limits is VERY painful - they hold on to your funds and request a ton of information (more than I gave them when we signed up), and once you've hit your limit, you're funds are permanently on hold until you jump through all of their hoops (e.g monthly transaction limit of $X, monthly transactions of $X - $1 = no problems, monthly transactions of $X + $1 and your account is frozen indefinitely, even when the next month comes and you're assuming that you have $X limit again - NOPE!).

Tracy
Classificação geral
  • Setor: Seguros
  • Porte da empresa: 51–200 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Efficient and User Friendly

Avaliado em 03/12/2019

Very user friendly and efficient. Instant gratification when searching for transactions or...

Very user friendly and efficient. Instant gratification when searching for transactions or processing new ones.

Vantagens

As someone who works with people all over the nation it's nice to be able to search for transactions via the software if a charge comes up that is in question. I also love that you can send the client a receipt or transcript showing details of the charge.

Desvantagens

I haven't encounter anything negative about the software. At first, when I went to search for a transaction, I didn't realize the Settled vs. Unsettled options so sometimes nothing would come up. Once I knew I had different options it was a piece of cake.

Kelly
Classificação geral
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

Authorize.net keeps our customer's information secure!

Avaliado em 09/05/2018

Vantagens

We use Authorize.net for the credit card processing needs of our small non-profit. Easy for us to invoice customers without needing to secure their credit card information in-house.

Desvantagens

The invoicing feature has a 'due date' field that auto-populates to the date the invoice is sent unless manually adjusted. It then sends a 'past due' message if it's not paid that day. It would be nice to have that automatically date for a month out.