Avaliações do Ignition

Love the professional look and feel of the software which gives a great first impression to a new client of what it will be like working with us.

Makes managing credit control easy with the integrated payment feature meaning that new clients sign up for Direct Debit as they sign up as a client.

Really like the new proposal editor but would be great if you could 'convert' a classic proposal to the new style.

It is very user-friendly and works amazingly within the Xero ecosystem. Our entire team uses it daily and pairing it with Loom videos it really brings a WOW-factor to our clients. Our Onboarding close rate definitely increased significantly!

It’s not a full fletched CRM like Insightly or Hubspot of course but can’t complain for the subscription price. More reporting around leads tracking and product type sale % will be awesome to have.

Ignition is a great all in one platform if you're not relying on them for reporting. Their electronic signature abilities let you stay inside of the proposal which helps with client retention. The flexibility of crafting proposals is very good too.

The only and largest downside for me is reporting and it's made me consider other options.

Ease of use for the clients, and able to control some of the payment options. Clients managing their own CC expirations etc is also nice. Also, the recurring billing I don't have to execute each month - the system just does it.

Initial template setup can feel daunting, but using their help and customer service can speed past that process.

We've been using Ignition since 2013 and find it very easy to use. Clients also like the experience, and find it very professional.
It's very customisable, allows us to send quotes and proposals very quickly.

Would love pricing to be built into the software. We currently build fee quotes in a google sheet.

Deals with onboarding compliance like letter of engagement and taking payment option

no complex billing scheduling (coming soon)

It was extremely easy to initially implement the support has been second to none making the proposal process so much more professional and streamlined.

It is difficult for anybody other than the business owner to price as the pricing module is not fit for purpose when it comes to scaling.

As a novice using the Ignition for proposals made productivity and client use easy and efficient. The integration of Xero for invoicing, deposits and generated reports makes daily tasks more efficient. Customer service is the best service for first time users. The staff is always friendly, patient and professional.

Currently, my lack of use with the payment feature is my sore spot. However, every time I contact Customer Service the issue is resolved and my understanding is increased.

Easy/intuitive to use and well priced. Much more organised than paper engagements.

Has a few bugs from time to time which prevent it doing what you want it to. Search function not that intelligent, could do with more reporting/data analysis/Excel export functionality. Could also do with the ability to attach more than 1 PDF.

Easy to use and great results. You can set up as many templates as you like.

Nothing! It's all so very simple, anyone can use it

great for proposals and cash flow very flexible with different ways of payments, if the client is right infront of you they can check the email right through there phone.

the only complain is having to wait 2 weeks for the disbursal, everything else with Practice Ignition works great.

automated collections, it made my life a lot easier and improved our cash flow and overall collections.

It is not connected to Karbon. If it was connected to Karbon, we could start automating some of the the onboarding steps.

* Saves time (proposal writing went from 3 hours to 15 minutes!!)
* Saves money being left on the table
* Enables digital payments including direct debits
* Enables the sales process to scale
* Usable and functional
* Support is A1 and the team's communication is fabulous

The navigation. Sometimes I get lost clicking on things, but it's so minor it doesn't matter.

This review requires more words before it submits, but I don't have any - hence this wasteful third sentence.

The ease of creating engagement letters and the automated follow up of clients

I would like enhanced flexibility with the pricing of services

Automatic payment collection, easy to use, multi-functional (can do more than just send engagement letter proposals).

Can't modify the initial message client receives. Client sees 'Company X has sent you a proposal'. As Ignition can be used for more than just proposals (i.e. BAS authorities), it would be good to change this message.You also can't edit an invoice after it is issued from Ignition. Ignition will only be able to collect payment based on the original invoiced amount.