Avaliações do Virtuagym
Virtuagym
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259 avaliações
- Setor: Restaurantes
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Avaliação gratuita
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Fonte da avaliação
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- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Avaliação de produto
Avaliado em 22/05/2023
O Virtuagym tem sido um ótimo auxiliar na gestão dos sócios da empresa, muito fácil de usar e...
O Virtuagym tem sido um ótimo auxiliar na gestão dos sócios da empresa, muito fácil de usar e inserir na empresa
Vantagens
O produto é muito prático, fácil de inserir na empresa e um ótimo auxiliar nos projetos e na elaboração de futuros projetos
Desvantagens
Não tenho comentário negativo sobre o produto
Resposta do Virtuagym
Hi Kamilla,
Thank you so much for your great review.
We are glad to hear that you are able to run your company even better with the use of our solution.
If you ever have any questions or feedback please reach out to us on [email protected]
With kind regards,
Team Virtuagym
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
how to use Virtuagym as a white label
Avaliado em 16/06/2024
Using Virtuagym as a white label for the Weightlottery platform has been a game-changer for me. The...
Using Virtuagym as a white label for the Weightlottery platform has been a game-changer for me. The app’s user-friendly interface and intuitive design quickly became a part of my daily routine. The nine tiles on the dashboard give me instant access to all the essential features I need, like tracking my meals and monitoring my weight progress.
Vantagens
Easy to use after you installed the app on your mobile phone. Also the security to enter the platform is great
Desvantagens
but the security to install the app can be some of a problem if you aren't used to installing apps on your phone
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Happy with our service
Avaliado em 17/12/2021
It has been very beneficial to every day use. From setting up new membership to taking payments
It has been very beneficial to every day use. From setting up new membership to taking payments
Vantagens
Was easy to set up with the one on one help going over all features and way to use them. It make our book keeping easy and membership and payment management is awesome.
Desvantagens
Tech support not available 24/7 if there is a problem can take days to fix. One of the features my members like most was when they scanned in at gym door it greeted them by name and told them how many credits they had left. One day it just stopped showing and after many phone calls still not back up.
Resposta do Virtuagym
Dear Dan,
Thank you for providing us with your valuable insight.
We are glad to hear about your positive experience with Virtuagym, and your feedback will be, of course, taken into consideration.
As for the issue you mentioned you have been experiencing with the check-in system, please feel welcome to email us at [email protected] so we can look further into this and help you find a resolution!
Team Virtuagym
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 2.0 /10
The WORST Customer Service ever....but really good App based system for workout tracking
Avaliado em 08/01/2020
I was attracted to them for their features, which I have not found a comparable replacement (maybe...
I was attracted to them for their features, which I have not found a comparable replacement (maybe I'll will try programming my own in the future), but honestly, it is never going to be a one-stop shop as I was hoping with the way their system is going. I absolutely DREAD talking to their customer support system as they are very ignorant and stubborn about their policies, I think there have been a few people [SENSITIVE CONTENT HIDDEN] who have been understanding of our issues and actually tried to help. Everyone else seems to think that our problems are not their problem, and don't really take the time to truly understand their own software. Payment system is absolute crap, you're better off using a different system like Stripe or Square. Their scheduling went down for a whole day and all we got was a "SORRY" e-mail. I mean...our customers were unable to book for a whole day which is several hundred dollars in revenue and that's all you can say? We switched to a different booking software when that happened. But I will most likely keep virtuagym for the fun features they have like the workout tracking and such (and also because I am inadvertently locked in for a 1-year contract that was never fully explained and keeps increasing because no one will take the charges off....yay.)
Vantagens
Their workout trackers are awesome. I love that they integrate with different companies (though maybe not particularly well) as I was trying to set up an integration with AccuroFit and after two month, it still seems they cannot figure out how to do this. I purchased their recommended bioimpedance scales which is great because we are able to run gym challenges, and members love being able to track their lifting workouts and have a workout player whenever they want. We regularly use the community portal aspects of the software and the app based system makes it easy to talk to members and send notifications about specific things.
Desvantagens
Their salespeople are good. Good enough that with their features alone they can convince you to purchase a YEAR LONG subscription without trying it out. By the way, they don't ever explain to you what features you're paying for or when your pricing goes up, why that happened because you accidentally made some changes that affect your subscription. The customer support team/on-boarding team is absolutely dismal. From day 1, I felt like I was explaining to their support how their system worked. They have no idea what is going on and they basically give you 2 30 min phone calls and expect you to figure it out on your own (when they can't even figure it out). I wanted to setup a system that allowed for different credits and booking based on levels and their onboarding specialist asked me during our first phone call "What software did you switch from and why?" I explained that I switched from WellnessLiving and what I liked about them and person managing our account told me "Well maybe you should have stuck with them."
They have an difficult system for trying to reach anyone to answer your questions. They use Zendesk, which is both incredibly confusing as it goes into (how I understand it) a central e-mail system which can take them 1-3 days to get back to you. At which point, they respond with very unhelpful advice or flat out ignorance. Also, their pay service integration sucks. It is very difficult to use them for bookkeeping and POS and I ended up just resorting to Square.
Razões para escolher o Virtuagym
Needed more interactive community features and better integration with other products.Razões para mudar para o Virtuagym
Price point and available features, including integrated community and workout trackersResposta do Virtuagym
Dear Amy,
We are glad to hear that you are enjoying the Tracking and the Community modules of our system but are devastated to hear that you had such negative experience with the service that you had received.
We would love to reach out to you and see how we can improve the situation. Please check your in-box :)
- Setor: Organização cívica e social
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Thankful for this App!
Avaliado em 22/12/2021
Overall, our organization is happy with our choice to move to virtuagym. There are some features...
Overall, our organization is happy with our choice to move to virtuagym. There are some features that we want to see the app develop into, but it offers a benefit to our internal team and clients.
Vantagens
-The new business analytics feature is going to a wonderful asset to our team
-Setting up the app was clear- we had a lot of support from the team
-We are able to manage various calendars and systems
-The system is very user friendly
-There are clear ways to customize the experience
-customer service is pretty responsive to the needs of our organization
Desvantagens
-We currently use Daxko billing software and the two systems do not naturally integrate. So our membership data doesn't track into Virtuagym
-Programs aren't as customizable as we would like. Individuals have to have their own distinct log in and app in order to sign up for classes- it makes it difficult for doing open community events, or for parents/guardians to sign up their minor child to a class. (i.e people should be able to sign up for more than one slot.
-The notifications/move reminders sent to clients-want to have that turned off
-We had to work to have weight removed from the first questions that app asked
-Overall, we want to have a more "holistic wellness" approach and this app is very normative in its approach to health.
Resposta do Virtuagym
Dear Amieris,
We are delighted to hear about your positive experience with us.
It is exciting to know that our system has met your expectations! we work very hard to ensure we provide our customers with a very high-notch product, so we are very appreciative to know our efforts have been paying off.
As for the integration with Daxko, this is not currently part of our system but we will, of course, take your feedback into consideration for future planning. Let us remind you to share any further questions and ideas by emailing us at [email protected].
Team Virtuagym
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
Virtuagym: great all-in-one system
Avaliado em 10/03/2017
My partner and I began with Virtuagym after I had investigated their booth at the 2016 Club...
My partner and I began with Virtuagym after I had investigated their booth at the 2016 Club Industry Show in Chicago.
From a mobile-fitness owner's standpoint and for traditional clubs, this system can be your go-to for a complete software.
First off, their support is exceptional with live chat and dedicated, rapid email response. All of my concerns and questions were always answered in a timely manner and from my requests, they've made changes to our system for us on what we wanted.
For specific feautures, Ill touch on a few, but their pdf catalog/brochure really lays out everything nicely for what is offered.
New and existing members can sign up for the system via request or going to the club's "online shop" where they may browse the club's products and packages. They can view a schedule with the club's class listings and book their spot. Member's receive their own profile page which can be customized and it is part of the club's own social feed. Groups can be added for different demographic purposes for what population the content speaks to.
Members can create their own workouts from a large exercise and activity database, track their progress with many measurement options. Track food with a huge database of foods as well as create your own meals by saving particular foods in the nutrition diary as a meal, so it can be accessed later if the client makes and eats the same thing. Nutrition facts are clearly displayed and this can be a good tool, however does take time and work for one to become proficient and willing to do this all the time.
The system syncs with Fitbit for basic statistics and VG has their own activity trackers that go with their system, NeoHealth, which could be a promotion to members.
From a personal coaching standpoint, I would grade this system a B. Ive been told some updates are near that would work out some kinks and be useful additions. Push notifications, a "circuit/superset" option in the workout builder, majority of posts on the social feed go through, but some receive an error and most be re-entered.
But alot is offered. You can send workouts and activities to the client's activity calendar, set up and fill in their meal plan and set goals.
For business, everything is offered. Point of sale, kiosk check ins, marketing, services, memberships and more can be edited for the individual club or coach's liking
Resposta do Virtuagym
Hi Daniel,
Thanks for your nice review and for your accurate description of our service! It is great to see how well you are doing and how efficiently we are helping you run your business!
Features such as push notification and superset editor (and much more!) are currently in our roadmap, and we hope they will be implemented soon, in order to make us deserve your A-grade!
We thank you for the valuable time that you have spent to write this review, and please do not hesitate to reach out if anything!
Have a great day,
Walter - Virtuagym Customer Success Department
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 2.0 /10
Not Ideal for Small Business Users
Avaliado em 15/09/2020
I wasn't happy with the onboarding process as training was mostly independent and delay response...
I wasn't happy with the onboarding process as training was mostly independent and delay response time from support team.
There was no option to buy out of 12 month agreement due to dissatisfaction with the product so you're left with a product that you dread to use.
Only made use of their software for a couple months before switching to another product. Currently waiting for terms of agreement to expire so I don't have to see my account being billed by them.
Vantagens
I enjoyed the community board feature where updates can be posted in real time to the group/clients which promotes interaction.
The app user friendly according to member feedback.
Desvantagens
Not ideal for martial arts based businesses.
The templates and features within the software seem catered more towards larger chain gyms/health clubs to track fitness stats important to personal training and traditional group fitness classes.
The initial sales call made it appear that it would be easier for a small business to use, but it didn't feel like that at all.
Resposta do Virtuagym
Dear Brian,
Thank you for providing us with your valuable feedback.
We are glad to hear that our community and engagement module has become such a great tool for you to connect with your members!
Our main goal is to continue improving while providing our clients with the most seamless and complete all-in-one solution package.
Your feedback will be definitely taken into consideration.
If you ever need assistance, you can always reach out to us at [email protected], we will be happy to help!
With warm regards,
The Virtuagym Team!
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 3.0 /10
Good and Bad
Avaliado em 15/12/2021
The part that we really liked was the coach module. That's why we will keep our business partnership...
The part that we really liked was the coach module. That's why we will keep our business partnership.
I don't trust in the other parts, honestly, I don't recommend for a gym or studio.
Vantagens
Coach Module (just the program part), I would say that customer centre a few times did a good job.
Desvantagens
Finances, Schedule, Clint's Session Control (this part was horrible), Analytics never worked.
Resposta do Virtuagym
Dear Eduardo,
Thank you for sharing this with us.
We are very happy to hear you are pleased with our coaching module.
Nevertheless, our team is continuously working on improving our product, and this is why we will be glad to learn more about your experience with the schedule and the financial portion of the system. If you agree, please email us at [email protected] to discuss this matter further.
Team Virtuagym
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 8.0 /10
Good product for my Online PT business
Avaliado em 06/03/2020
Overall I'm satisfied to be able to have a tool that takes lots out of my plate in admin processes.
Overall I'm satisfied to be able to have a tool that takes lots out of my plate in admin processes.
Vantagens
Easy to create workouts and deliver them to my clients. Keeping track and accountability are major for keeping motivation. The business admin has been very helpful to keep finances easier
Desvantagens
The customer service communication at the beginning with me was not good, take to long for getting and answer. I see they have been working on it, but still, lots more to do to improve post-sales client service
Resposta do Virtuagym
Dear, Alex!
Thank you very much for sharing your experience with us.
We are excited to read that you have found our workout components and administrative module useful when guiding your clients throughout their fitness journey!
As a team, we want to sincerely apologize for the inconveniences you had experienced during your initial communication with our customer care division. We will continue working towards becoming more effective when addressing our clients' requests in order to deliver outstanding service!
Once again thank you for your suggestions!
With warm regards,
Your Virtuagym family.
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Tick Performance
Avaliado em 08/03/2020
Being in another country does make it difficult to follow up with any issues
Being in another country does make it difficult to follow up with any issues
Vantagens
I like the content and the presentation, back end content, and app store app
Desvantagens
I am still waiting for Ezidebit Aust to become apart of the integrations - I was initially informed it would be less than 1 year to onboarding but 2 years later I am still waiting.
Resposta do Virtuagym
"Dear, Emm
Thank you very much for your review!
We are glad to hear that you find our content and presentation, positive aspects of Virtuagym.
We would like to hear more about those areas of opportunity you feel we can continue to work on when it comes to better access to back end content.
Unfortunately, our partnership with Ezidebit has been put on hold. With their current pause of payouts to clients, we are unsure when this can be picked up again. But we will make sure to keep you posted once there is a change in their situation.
Please feel free to write to us at [email protected] using the code JA23872 in the subject line.
Many thanks,
Your Virtuagym Family"
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great program especially for an affordable price
Avaliado em 24/02/2022
I do love the product! Being such a small gym it's nice that there is a company out there that is...
I do love the product! Being such a small gym it's nice that there is a company out there that is priced perfectly even for us small gyms. (less then 25 clients). Sometimes that's so hard to find.
Vantagens
The ease of adding clients, and being able to set up a schedule a year out, or once a week up to every day.
Desvantagens
The one thing I don't like is I wish when a class/session was cancelled it would text a client, not just go to e-mail. Also I have trained clients under 18 years of age, I wish I could have 2 different e-mails on file. One for the parent and one for the actual client
Resposta do Virtuagym
Dear Theresa,
Thank you so much for taking the time to share your feedback with us.
We are very happy to hear you are pleased with our system. It truly means a lot to have our customers share their positive experiences with us!
We are committed to improving our product and service, so we will definitely take your feedback into consideration when deciding which features to include in future releases.
We appreciate your business and the confidence you have placed in us. Please feel welcome to email us at [email protected] if we can be of further assistance.
Team Virtuagym
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 2–10 funcionários
- Usado Outro durante Avaliação gratuita
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Virtuagym is a SCAM
Avaliado em 04/12/2019
We never agreed to a start date and were charged for a start date, and have since been charged on a...
We never agreed to a start date and were charged for a start date, and have since been charged on a monthly basis, despite having expressed (both via email and via phone conversations) that we were not comfortable with moving forward and wanted to pause on any kind of start date. Meetings have been canceled last minute, representatives that we have worked with are all of a sudden "no longer with the company" or have decided to take an impromptu vacation the day after you spoke with them about another call that week.
When expressing cancelation of the service, we were told for the first time that we signed a contract for 12 months, and that it is clearly stated in the "terms and conditions", a box that was checked upon submitting a setup fee payment for the TRIAL service. When we said we didn't realize that the terms and conditions listed a 12 month contract, we were told that "it is not their responsibility to make sure we understand the terms and conditions".
THIS COMPANY IS A SCAM.
Vantagens
They have a great sales team which will convince you that they have amazing customer support, an innovative platform and can meet all of your business's needs. Moments after your first phone call, you will be unknowingly entered into a 12 month contract.
Desvantagens
You cannot contact any employee directly. There are no public phone numbers. You cannot speak with anyone of management level or above to escalate any issues. You don't even get a personal email address -- your only point of contact is a ClientServices@virtuagym email address that says someone will get back to you within 3 days..... REAL helpful when you're trying to run a business with their software and then you can't get any support in crucial moments.
Resposta do Virtuagym
Dear Stephanie,
Thank you for your feedback on the experience you have had with Virtuagym.
The 12 months agreement is a term that is clearly stated and must be accepted before a payment can be processed.
Indefinitely delayed start dates are unfortunately not an option. A sale cannot be closed without a start date entered by the client.
We can, of course, understand how that may not work for some of our clients and we are sorry to see you go.
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great all-in-one software for managing clubs
Avaliado em 18/12/2021
Great support.
Great support.
Vantagens
High functionality, great user experience/design
Desvantagens
More options for reporting/analytics would be helpful.
Resposta do Virtuagym
Dear Kelly,
Thank you for your time in rating Virtuagym.
We appreciate the confidence you have placed in us, and your feedback will be of course taken into consideration when deciding which features to add and improve to our system.
Please do not hesitate to share your further thoughts by emailing us at [email protected] and we will make sure to pass them over to our developers.
Team Virtuagym
- Setor: Esportes
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 6.0 /10
Werewolf Fitness
Avaliado em 19/11/2023
Vantagens
Workout library , nutrition section was quite good and easy to use.
Desvantagens
The customer services are nightmare , take ages to get back to you .
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
By far the BEST training software for Fitness Professionals!
Avaliado em 03/02/2017
I have been using Virtuagym since April 2016.. I have used other platforms for my business...
I have been using Virtuagym since April 2016.. I have used other platforms for my business (Mindbody, AmStatz, MyPTHub).. Virtuagym is on another level. There is a reason why they are internationally recognized and used by gyms around the WORLD. What sets them apart from any other service out there is there database of exercises and the ability to demonstrate each movement without having to be sent to a youtube video. The workout builder is awesome and very easy to use. The ONLY problem I can say about it is I wish there was a way to switch between reps vs time on exercises, and allow a way to create supersets & circuits. I have been able to easily work around that by just adding a note in the specific workouts I create. And their customer service has already confirmed them working on updating that portion of the software. Speaking of customer service.. They are amazing! You can call them anytime and speak to a real person! If you email them about an issue, someone replies within an hour.
Scheduling clients is super easy. The app allows clients to register for their classes and automatically tracks remaining sessions/credits.
The nutrition side is great for holding clients accountable and works similarly to myfitnesspal, but better, mainly because it is integrated with the workout portion of the program allowing clients to track calories burned/consumed. As the trainer it allows us to monitor each client individually allowing the info to remain private between trainer/client.
The software also has a online portal allowing you to create "groups".. This allows you to separate members and easily communicate with your entire team.
Overall I absolutely LOVE Virtuagym. Whether you're running a small studio (like me) or managing a large capacity box gym, investing in Virtuagym will instantly separate you from your "competition", especially with the custom mobile app!
*****5 STARS ALL DAY! *****
Vantagens
Everything! But most of all I like the Workout Builder. 2nd would be the "Online Portal"
Desvantagens
The ONLY thing I wish they would update is the Workout Builder.. Offering buttons to more easily switch reps/time, type of workout (circuit, hiit, supersets). Also maybe a way to copy exercises if you are doing them more than once within a workout? Virtuagym has already confirmed they are working on updates. In the meantime I have been able to easily work around these by adding little notes within the specific workouts.
Resposta do Virtuagym
Hi Ryan,
thank you so much for your feedback! Just reading this made us feel proud about the hard work we all put into creating not only a great product but also cater each client's specific needs.
As my colleagues have already confirmed, we are currently building a new version of the workout editor which will include many more different functions such as circuits and supersets.
All best,
Alkistis
- Setor: Esportes
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Perfect for branding my martial arts brand!
Avaliado em 29/04/2021
[SENSITIVE CONTENT HIDDEN] were my main points of contact during the onboarding, and the experience...
[SENSITIVE CONTENT HIDDEN] were my main points of contact during the onboarding, and the experience was great! Onboarding was about 3 months long, giving me time to work with the app, have my questions lined up and pretty much [SENSITIVE CONTENT HIDDEN] was able to answer almost everything, and if there wasn't a clear answer, he made sure to find someone who did know and follow up. After every webcam meeting I was sent recordings of the meeting that I still refer to, along with a summary of everything we talked about. Very down to earth, easy-going and made the onboarding experience not so painful. We were able to flesh out everything, from the design of my website to incorporate Virtuagym's webshop of my memberships, to setting up payments, to helping me setup my merchant accounts correctly.
With [SENSITIVE CONTENT HIDDEN], he made the app-making process very easy. Granted, I already had a iOS developer license since I already had 1 app on the market, so that took less time to finish compared to people who might need more attention on how to do that. Other than that he made sure my branded app was looking just the way I wanted and answered all my questions incredibly fast.
So far I'm very impressed with how the company handled the onboarding and the design of their software. It has its hiccups but nothing too big or dramatic to make me think less of their software.
Vantagens
-If you're looking to stick out against the competition, having your own branded app is a MUST. I feel like this company really understands that, with the private trainer sector being highly over-saturated with exercise enthusiasts trying to find a way to stand out. Everyone lives on their phones, so only makes sense to push towards that. I've had the idea for the longest time to get my martial arts brand off the ground and teach through an app, and Virtuagym's setup was pretty impressive.
-With the app design, there's a section on my web portal dedicated to just that, from design interface, to what I want to offer, to the schedule and more. By the time my app was ready to go live, all they had to do was refer to my app design section to upload everything. I didn't have to do any app coding whatsoever, so that saved hundreds of hours and thousands of dollars in app developer costs.
-The scheduling software is pretty top notch. I'm able to list all my classes and connect it to a calendar on my website that's always live.
-The Pro version of my app gives my clients an additional app, the Foods app, where they can keep track of their nutrition, calories and macros. Pretty much gives my clients 2-apps-in-one.
-The Support Team has been very responsive to me. They get back to me pretty fast. The onboarding team were awesome and really helped me complete all the things I wanted to offer through my training.
-The Coaching design of the software is great!
Desvantagens
-I wish the videos could be connected through different providers. Right now, the app uses YouTube to connect all my exercises to my videos in the app. It'd be nice to offer different means, like Vimeo. YouTube has restrictions to videos, like only being able to load 16 videos per day and sometimes loads slow.
-Clients are unable to listen to their music at the same time as watching any of my videos. However, the support team is aware of this hiccup and is looking into it.
-One option that I really liked about the previous software I used (Zen Planner) was the ability to list ranks and creating conditions of when they'd be ready to test for a promotion. However, I also understand Virtuagym's focus is sports and exercise, not exclusively to martial arts, so it makes sense that it wouldn't offer this.
-The check-in desk software could use some work. Right now it's only Windows-based, so that cuts out other people like myself that use a Mac. Easiest thing they could do would be having an easier check-in process on the dashboard that I could open up on a web browser on my iPad, with pictures of my clients that they would tap to check in. Maybe the check-in software on Windows is great, but I haven't had the opportunity to test it yet.
Resposta do Virtuagym
Dear Itzak,
Thank you kindly for your detailed review. We greatly value our clients' insights on what they enjoyed the most as well as the areas of opportunity.
It has been a pleasure onboarding you into our system and we look forward to seeing your brand grow exponentially with this awesome tool at your disposal.
Please do let us know if there is anything else we can be of assistance with.
With warm regards,
Anna Howard
CS Manager
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 5.0 /10
Great App, horrible customer service
Avaliado em 16/03/2020
I rate is a 5/5 for the App and a 1/5 for customer service.
I rate is a 5/5 for the App and a 1/5 for customer service.
Vantagens
I wish I could rate this App 5 stars for everything as it has been an asset to my business. I use it every single day to run my online business, the app itself is very user-friendly for my clients and easy to use on the back end. It has many great features that make creating and following workouts very easy.
Desvantagens
If you are looking or in need of good customer service, this app isn't for you. They have failed me many times in the customer service department. Slow to respond, sometimes days when I need assistance urgently. My app was down for a month and a half earlier this year, what should have been my best month of the year ended up being my worst of all time. They have a great product, just need to put a lot of work into their customer service.
Resposta do Virtuagym
"Dear, Kayla
Thank you very much for your review!
We are glad to hear that our app has become such an asset for the development of your business and that your clients find our many available features easy to use.
The situation you had mentioned about your app being down, did you mean that your entire app was actually down, or were you referring to the issue we had experienced with custom workouts not playing? As the only record of the issue that we have is with the workouts and that was due to YouTube changing their license agreement and unfortunately, that affected any business that relies on YouTube to share their videos.
We would love to hear more about your experience so we can continue to improve the service we provide to all of our clients.
Please email us at [email protected] and use the code JA18615 in the subject line.
Your feedback is very valuable and welcomed!
Sincerely,
Your Virtuagym Family."
- Setor: Esportes
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Was a paying customer for 4 years and paid a premium price for their services.
Avaliado em 19/04/2022
Was a paying customer for 4 years and paid a premium price for their services.
I ran into several...
Was a paying customer for 4 years and paid a premium price for their services.
I ran into several problems throughout the whole experience, was constantly promised uodates to make it even better... Nothing every changed.
They made no attempt to support small business throughtout the pandemic they just told you pay what you owe, regardless of the fact your business was completely closed.
Then when i choose to leave they make you put it in writing 3 times that you are cancelling then continue to take money from your account!
They are a disgusting company that can't even pick up the phone and i will never return to using their software again.
Avoid and go with another company there is plenty of them!
Vantagens
The colour scheme, the salesman was very good at talkinh up a bad product.
Desvantagens
App, Software layout, lack of commmunication, no working phone lines ever.
Resposta do Virtuagym
Dear Jack,
Thank you for bringing this to our attention.
We are genuinely sorry to hear that our software did not meet your expectations. We work very hard to ensure we provide a high-notch service, so it is indeed very sad to hear that your experience with us was not up to par.
Unfortunately, we are not able to tell much about your case as your business information was not given in the review details, however, we would like to address this in the best possible way, so If you are open to discussing your experience further, please feel welcome to email us at [email protected].
Team Virtuagym
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 2–10 funcionários
- Usado Outro durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Worst customer service ever!
Avaliado em 01/12/2020
Went from great to horrible within 24 hours. We were so excited about the product after our hour...
Went from great to horrible within 24 hours. We were so excited about the product after our hour demo, pricing, and terms of agreement. We wanted to get up and running immediately so we signed and sent back the contract right away. When we were on the call with our rep after we signed to get us up and running, he mentioned something about a 1 yr contract that all 3 of us heard for the first time. We quickly said this is not going to work for us as we cannot commit for a year when we don’t even know if the project we were building was going to take off.
We had not even used the product and we asked them to kindly refund our $213 until we can fully decide if this was something we could commit to.
They were adamant that we signed fully well aware of the 1 yr contract. We admitted that we did not read the contract before signing bc we were sure we understood all the details on our demo call with [SENSITIVE CONTENT HIDDEN]. They were firm that they were not going to refund us and instead tried passing us to different levels of mgmt. I told them there is nothing to discuss. We can’t and won’t commit to a year and unless we can go month to month, this was just not going to work.
They chose to stop Communicating all together and I had to call my bank to make a claim as a fraudulent charge. My bank on the other hand was great and reversed the charge.
A month ahead gone by and I see they charged us again!!! I have sent 2 emails asking them to refund and stop charging with zero response!
Vantagens
There were features such as app development that seemed exciting but we never got that far.
Desvantagens
Buyer beware! There is a ONE YEAR CONTRACT that they quickly glaze over during your demo. We had 3 associates on the call and not one of us heard there was a 1 yr contract.
Resposta do Virtuagym
Dear Emily,
Thank you for taking the time to leave your feedback.
We are very sorry our service did not meet your expectations, however, being on a one-year-contract is something that is mentioned several times in the meetings you had with our consultants as we understand the importance of making it very clear to our clients.
If you are open to discuss your experience further, please feel welcome to email us at [email protected].
With warm regards,
The Virtuagym team
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
Customer retention and ease of communication was our primary goal this software smashed those...
Avaliado em 08/06/2018
Vantagens
The fact that I can communicate with all my members in one place, schedule, take payments and have the full functionality of the finance section, but also add in as many staff members as needed specifically to their individual departments just Love this option. Great to track memberships and attendance as well as online option to our business.
The support by far is AWESOME the team that looks after the UK clients are simply incredible and they go over and above to help and have worked late working on our system and to know that you have a full office pulling out all the stops to make things awesome for your business is such a relief. Telephone, email and chat feature are the support methods and when that office is shut other offices worldwide pick up the issue and assist so the support package is by far the best I've come across and without them I would have not stayed with the software. But they have gone above and beyond to help us get it right and that I value a lot, team is fantastic real-life hero's
Desvantagens
The notifications are not very quick, and the apps are individual as opposed to being just one for portal, food and coaching. Lot to get head around at first but support is incredible
Resposta do Virtuagym
Hi Allen,
Thank you so much for your kind review!
We are so happy to hear you're happy with our product and services. As a company, we try to improve and learn every single day and that is why your feedback is so incredibly important to us!
We know what a daunting and difficult process it is to adapt and learn a new system. There is usually a lot to learn and not much time to do so - However, that is why we are here to help, assist, consult and guide you.
Please do know that if you have any feedback or require any assistance from us we're happy to help! :) - Anna, Virtuagym Client Success Department
- Setor: Hospitais e Saúde
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
Not advised for personal trainers
Avaliado em 01/09/2016
It doesn't help Personal trainers, there are better options in the market. This is a app that was...
It doesn't help Personal trainers, there are better options in the market. This is a app that was first designed for the general population, and not for personal trainers. Recently they started to sell professional packages - to personal trainers and gyms- but it seems that they are much more interested in gyms, than personal trainers, so all the updates failed to improve the main things that i wanted to improve.
Vantagens
It gives you access to a very powerful platform, and you can brand it everything.
Desvantagens
- no Coach app;
- Terrible workout editor;
- You cannot assign workout to a client, he needs to chose it from the available workouts;
- you cannot use the app to track your clients workouts;
- You dont have a demo of the portal, you need to sign for a year membership if you want to access to the portal;
Resposta do Virtuagym
Hi Fabio,
thank you very much for your honest words. I am sorry you are feeling that Virtuagym did not meet your needs.
However, there are a few details that we'd like to clarify. Our professional packages do offer the possibility to not only create your own workout plans for your clients. but also your custom made exercises. In addition, both our sales and client success team give demos and trainings of the system to all potential and existing clients. Finally, we are currently testing our coaching App which will allow you to track your client's progress on your phone and will launch soon.
Wish you all the best with your future endeavors!
Alkistis
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Need Help? Good Luck
Avaliado em 01/10/2021
Customer Service People are very nice and try to help as best as they can...but you can never get a...
Customer Service People are very nice and try to help as best as they can...but you can never get a quick answer. They don't want you to call so you have to email and it takes alot of time to get a response. And God forbid if you have to ask another question based on their response. Then you have to wait another day or 2 to get an answer. I'm sure its that they are super busy and trying their best, but I used this company once before and thought I'd try it again and seems like more for the same...
Vantagens
App with Exercise Library I thought would be a great thing for our business
Desvantagens
Software is very annoying to figure out. I'm very good with this stuff and having several issues figuring out what does what. Alot of simple features, they just do not have the capability of doing for some reason..
Resposta do Virtuagym
Dear Ty,
Thank you for bringing this to our attention.
We are very sorry our software did not meet your expectations. We work very hard to ensure we provide a high-notch service, so it is indeed very sad to hear that your experience with us was not up to par.
Unfortunately, we are not able to tell much about your case as your business information was not given in the review details, however, we would like to address this in the best possible way, so If you are open to discuss your experience further, please feel welcome to email us at [email protected].
Team Virtuagym
- Setor: Consultório médico
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
I have had success with the Virtua Gym software package.
Avaliado em 18/03/2017
I have been using the Virtua Gym branded app & all in one package since September 2016. Initially...
I have been using the Virtua Gym branded app & all in one package since September 2016. Initially it took a bit of time to navigate the system and find out how I could use the features for the services we offer. After some testing, we built new meals plans, as well as integrated workout plans through the software. My team of Dietitians have been able to incorporate the Virtua gym software into some of our planning and tracking, and our clients have had great success. The software is all inclusive, it has many features available to you, so you can customize your software package to your needs. Overall, I am very satisfied with the product, and it has allowed me to expand my services offering. Customer services has always helped me with any issues I've had. I recommend VirtuaGym!
Vantagens
The many different software features to run a health clinic
Desvantagens
I was told that the software would link with fitbit scales, however, they do not link to the scales, only the trackers.
Resposta do Virtuagym
Hi Patrick!
Thanks so much for your kind comment. Familiarizing with the system at the beginning might indeed take more time than after becoming a Virtuagym master. This is absolutely regular, as it relates to a new and revolutionary way of working! We are very happy that this time was well spent and we hope to have addressed you to the best, as we always strive for!
We're working to expand the range of hardwares that we connect to, therefore stay tuned in order to get the best out of our service!
If anything, please do not hesitate to give a shout and we'll be happy to help you out.
Have a great one!
Walter - Virtuagym Customers Success team
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
VirtuaGym is an EXCELLENT app, for remote training options!
Avaliado em 17/08/2021
I must say, having [SENSITIVE CONTENT] as our initial rep, then being transferred to [SENSITIVE...
I must say, having [SENSITIVE CONTENT] as our initial rep, then being transferred to [SENSITIVE CONTENT],as our on-board consultant, was instrumental in giving VirtuaGym a FIVE star rating!
All staff members were very kind, patient, and knowledgeable.
Special recognition to Jalyzsa for going above, and beyond. She KNOWS her material, hands down. No way could’ve Apex Training BBC would have such a beautifully designed app, along with being proficiency taught how to work through the multiple elements of the app. She’s an exceptional asset to VirtuaGym, and hope the company recognizes this.
Vantagens
Very user friendly! Nice layout, and organization of tabs, and detailed explanation how to navigate through the program. Chat box, and he ring e-mail support is a huge plus.
Desvantagens
There really wasn’t anything that I didn’t like about the software, except would like some exercises with more foam rolling animation for spinal mobilization, and some power bag movements relating closer to Olympic weightlifting.
That’s would I’d like to see, such as power cleans, RDLs, and push presses performed with a barbell. I’m a weightlifting coach. Not seeing the Oly lifts in the program was my only disappointment.
Resposta do Virtuagym
Dear Jackie,
Thanks for taking the time to leave such a wonderful review!
It is incredibly helpful to know that you like our system and that you consider it an excellent option for remote training!
We are also glad to know how much you enjoyed your onboarding with Jalyzsa! We will, of course, make sure to share your thoughts with her!
As for the features you'd like us to include in some exercises, we will definitely take your feedback into consideration in future planning, but realistically this is not something on the short/mid-term roadmap.
Let us remind you to email any further suggestions and ideas you may have at [email protected]
Team Virtuagym
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Good product
Avaliado em 11/03/2020
Good
Good
Vantagens
Pretty easy to use. Does a good bit for my business.
Desvantagens
Some glitches in the program and mobile app is tough
Resposta do Virtuagym
"Dear Terrence,
Thank you for your review!
We are happy to hear that your experience with our solutions has been both seamless and useful.
Your feedback is very valuable. Would you please share with us some more details about those glitches you've encountered? Please email us at [email protected] using the code JA15177 in the subject line.
Best regards,
Your Virtuagym Family."