CiiRUS

4,5 (96)
Escreva uma avaliação!
Software intuitivo para gestão de propriedades e aluguel de temporada

Classificação geral

4,5 /5
(96)
Relação qualidade/preço
4,4/5
Recursos
4,4/5
Praticidade
4,3/5
Suporte ao cliente
4,5/5

89%
dos usuários recomendam este app
Classificar por

96 avaliações

Avaliador Verificado
Classificação geral
  • Setor: Manutenção predial
  • Porte da empresa: 501–1.000 funcionários
  • Usado Mensal durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 3.0 /10

Um pouco problemático

Avaliado em 23/09/2020

Vantagens

É uma forma de gerenciar e acompanhar as reservas das propriedades de maneira muito rápida e fácil. Os relatórios também são ótimos.

Desvantagens

O suporte é demorado e precisamos dele ativo. O sistema fica offline várias vezes ao dia, sendo isso um prejuízo para nós, clientes.

Samuel
Samuel
Classificação geral
  • Setor: Gestão da educação
  • Porte da empresa: 1.001–5.000 funcionários
  • Usado Semanal durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Simple and efficient

Avaliado em 05/11/2020

Vantagens

A very good way to manage and track reservations, quickly and easily. The reports that are generated by the software are also very useful.

Desvantagens

I had some problems with system unavailability. Sometimes I was offline.

Veronique
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Ciirus

Avaliado em 25/07/2023

Vantagens

Ciirus is a great software for vacation homes rental and property management. It is easy to use and the customer service is good.

Desvantagens

It is somtimes a little slow and the website link to it should be more customizable.

Resposta do CiiRUS

Thank you for this kind review Veronique! We're happy to hear you are pleased with our customer support and appreciate your feedback as we are always looking for ways to provide better solutions for our clients!

Avaliador Verificado
Classificação geral
  • Setor: Imobiliárias
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 2.0 /10

Great ideas that fall short on delivery

Avaliado em 12/06/2019

Ciirus was a last minute decision to help assist with the purchase of a rental company. They have...

Ciirus was a last minute decision to help assist with the purchase of a rental company. They have great ideas and could be a major player in this field. They unfortunately are trying to expand and grow too fast to keep control of the program, therefore failing miserably with customer satisfaction.

Vantagens

The concept of the whole program that Ciirus has come up with is great, and they have a lot of good ideas on the platform

Desvantagens

The program is loaded with bugs and glitches that makes using it a regular frustration. Getting help from the help desk in not as quick or easy as you would expect, even a non reply occuring every now and then. I've even been told regarding one of the glutches that they can't figure out why it changes the dollar numbers from one screen to the next. Kind of an important item in business, not to mess with billing. Last update crashed my computer, and locked me out of Ciirus for over a day.

Resposta do CiiRUS

Thank you very much for this feedback. I'd like to learn more about the specific difficulties you've encountered and see what I can do to help. Your experience described is not consistent with the larger sentiment from our happy customers, so it's extremely important we have the opportunity to deliver that same value to you. We have brought in significant resources to track with the heightened demand for our services - it's unacceptable that you've experienced such delays and errors. Would you mind emailing [email protected] so we can talk more about the problems you've had, and do what we can to correct course? Thank you so much.

Kind regards,
The CiiRUS Team

Andrea
Classificação geral
  • Setor: Imobiliárias
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

The best system

Avaliado em 09/08/2023

I used Ciirus since the beginning for my Company and I love it.

I used Ciirus since the beginning for my Company and I love it.

Vantagens

We don't use it integrated with others apps.

Desvantagens

Super easy to use, friendly. Everybody from my company uses it.

Gina
Classificação geral
  • Setor: Ócio, viagens e turismo
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Easy to use software!

Avaliado em 01/08/2023

Vantagens

The platform is easy to navigate, and draws the eyes to relevant areas.

Desvantagens

Nothing comes to mind at the moment but I will let you know

Mario
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

CiiRUS Does a great jog.

Avaliado em 15/06/2023

It has been a wonderful experience working with them.

It has been a wonderful experience working with them.

Vantagens

They are always trying to be one step ahead forming a system that works for their clients.

Desvantagens

There customer service use to be great when you could call. Now they are getting bigger and you can't just call them anymore.

Resposta do CiiRUS

Mario - Thank you for this feedback about your experience both with our solutions and our team. We are always looking for ways to continue to improve for our clients and feedback like this helps us understand what's important to you and how we can continue to do so.

Avaliador Verificado
Classificação geral
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

We have been using Ciirus since it started.

Avaliado em 06/02/2018

Vantagens

I like the easiness of the program and the way you can navigate through all aspects. Also the integration aspect with other programs and websites makes it super easy to run our business!

Desvantagens

The company is rapidly growing and they are loosing the lack of personal care they use to have. They are making so many changes to the software constantly and it becomes hard to keep up. Then it is very hard to also try and get in contact with someone who can help.

Avaliador Verificado
Classificação geral
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Ciirus has helped me jump start my business

Avaliado em 25/07/2018

Helped get a head start on my business

Helped get a head start on my business

Vantagens

Customer Service is great, quick, and very helpful. Software is easy to navigate and use. Easy to find homes, add homes, features, descriptions, etc...

Desvantagens

You need to pay or contact support for certain access. A little expensive when you have a lot of properties but they have options you can work with.

Avaliador Verificado
Classificação geral
  • Setor: Segurança de rede e informática
  • Porte da empresa: Profissional autônomo
  • Usado Semanal durante Avaliação gratuita
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 8.0 /10

Simplicity is key CiiRUS

Avaliado em 15/12/2018

Vantagens

The product is elegant and simple to use.
All the features you would expect from many high end management products
Easy to use and manage
Great Service offerings

Desvantagens

Expensive product for a small / independent person especially when considering exchange rates.
Unable to be sure of the monthly fee

Resposta do CiiRUS

Hello. Thanks a lot for your valuable feedback. I'd love to talk more about how we can deliver the most possible value for money and work on your rates to ensure you have everything you need to be successful. Feel free to write to [email protected] so we can work on this. Thanks!

Kind regards,
CiiRUS Team

Avaliador Verificado
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 51–200 funcionários
  • Usado Outro durante Avaliação gratuita
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

A Great place to search when there isn't a place for Vacation.

Avaliado em 27/11/2018

Vantagens

At the moment what I like of this is that when I have used it it has worked for me. I work in the same type of business & there have been time that we do not have a place for our guests.

Desvantagens

At the moment there isn't anything not to like. If the place is available it is & if is not is not their fault.

william
Classificação geral
  • Setor: Ócio, viagens e turismo
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Excellent Service

Avaliado em 04/04/2023

Very Satisfied

Very Satisfied

Vantagens

The product is very easy to use, they provide assistance every step of the way when intigrating

Desvantagens

It would be good if we could make a cbooking canellation without having to go to management companies

Resposta do CiiRUS

William - Thank you for taking the time to share this review of your experience with our solutions, we value your feedback about the cancellation process as we are always looking for ways to continue to improve! Thank you again for sharing this!

Uno
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

CiiRUS is the permanent solution for VRMs

Avaliado em 30/09/2022

I know a lot of people who jump from platform to platform looking for the right fit, and they go to...

I know a lot of people who jump from platform to platform looking for the right fit, and they go to a bunch of trade shows shopping for software but always end up leaving within a year or two. Everybody I know who joined CiiRUS has stayed. Their software was built for longevity, which has been my experience also. They may not always be the first to every new feature, but when they build it, they build it right, and it just works.

Vantagens

I can’t say enough good about the CiiRUS support team. They really get to know your business and you feel like part of the group, not just another phone call they have to pick up. I attend the quarterly learning group sessions and get to see any updates and new features that have come out, so I never feel like the software is leaving me behind when it grows. I like that everything I need is in the one platform, so I don’t need to pay an outside company for channels sync, pricing rules, cleaning/maintenance tools, guest portal, website, and so on.

Desvantagens

They recently launched their next generation product, and even though there was no re-building or migration required, we did need to learn our way around, which took a bit of time during our busy season. We’re glad we did spend that time though, because the new system is lightyears ahead of anything else we’ve looked at or that out friends in the industry have shown us they use.

Resposta do CiiRUS

Uno - Thank you for this kind review, we are beyond happy to hear you are pleased with our solutions and support from our CiiRUS Team. We are always looking to provide the best solutions for our clients and truly appreciate this feedback!

Peter
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Glad to recommend Ciirus!

Avaliado em 23/09/2022

We have used Ciirus for 7 years now. We have grown with Ciirus, and Ciirus has grown, too. A...

We have used Ciirus for 7 years now. We have grown with Ciirus, and Ciirus has grown, too. A positive experience!

Vantagens

Clearly organized, user friendly, reliable, easy implementation.

Desvantagens

It used to be easier to get customer support. The process is now taking more time, as it has been streamlined. Probably good for Ciirus, not as good for the users.

Resposta do CiiRUS

Hi Peter, thanks for taking the time to leave us your feedback! It's especially helpful to get your take on the current technical support procedure. We did have to add some additional requirements to the help form online so that our team can be fully equipped with the information we need to resolve your issue. While it may feel cumbersome, please be assured that it does help us resolve your concerns faster to know important information such as your account ID, and the applicable guest, reservation, listing, and so on. I'm also pleased to confirm that as of September 2022, support can be achieved seven days a week by phone, web, and live chat. If there's anything I might be able to help with, feel free to get in touch at [email protected]. Thank you for being a loyal and valued customer!

Laura
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 3.0 /10

CiiRUS

Avaliado em 09/10/2018

I was told that data mitigation and setup would be easy. It ended up being extremely time consuming...

I was told that data mitigation and setup would be easy. It ended up being extremely time consuming and a daunting task, so I decided to PAY EXTRA to have the CiiRUS team do it for us. I later found out that even after paying, they still needed me to go in and fill out a bunch of info that was already listed on our current platform. There is also a long wait for training sessions and the user manual is, in my opinion, not clearly thought out and overly complicated to follow.

Vantagens

It links directly up with Airbnb & HomeAway which makes my life easier since I can use one platform to update all my listings. They also offer email marketing which is nice.

Desvantagens

The on boarding process is horrible. The onboarding team wasn't very helpful at all and weren't willing to connect with my current software's API.

Resposta do CiiRUS

Hi Laura,

Thanks very much for leaving us this feedback. What you've described is way below the lofty standards that we set for ourselves in terms of customer experience. I apologize that it was not as easy to get going as you had hoped. I am sure that we can do better and correct these mistakes.

Since your onboarding period around a year ago, we have significantly increased training and data migration resources to make the transition smoother, and give you more tools to be successful. Would you mind sending an email to [email protected] so that our team can better understand your pain points and correct this experience? It is so important to us that the software delivers value to your company and that you are happy with our services. We look forward to hearing from you.

Kind regards,
The CiiRUS Team

Nicole
Classificação geral
  • Setor: Imobiliárias
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Was on the Fence but Glad I Jumped!

Avaliado em 08/01/2021

I was on the fence about switching vacation rental software. It is a LOT of work to get set up the...

I was on the fence about switching vacation rental software. It is a LOT of work to get set up the first time and I did not want to do it again. But the company we were using before (365 Villas) was just not doing a good job. They were not responding to questions or issues with their software for the two years we used them. Plus you needed to also pay for Rentals United so you had two sets of payments. Ciirus had a great sales person that answered all of our questions. Then they transitioned us to a wonderful onboarding liaison, [SENSITIVE CONTENT HIDDEN]. He patiently walked through all the steps with my Team. I finally feel like we are in a good place with a good vacation rental software system. Thank you to the Team at Ciirus for making that happen!

Vantagens

The thing my Team loves most so far about this product is the customer service! They are amazing to work with and always respond promptly. I really feel like they take the time to listen to us and to help us bavigate through the learning experience.

Desvantagens

It would be great someday if the AirBNB communication integration were a little simpler. And of course apps are nice. But it's still better than the software we were using before.

Resposta do CiiRUS

Hi Nicole,

We are so grateful that you took the time to share the wonderful experience you had onboarding with CiiRUS.

I'm pleased to let you know that our new Unified Inbox tool makes it simple to read and respond to guest communication via Airbnb, Vrbo, and your direct website/guest portal. Please connect with me at [email protected], and I'll be happy to set up some complimentary training for you and your team.

Sincerely yours,
Josh at CiiRUS

Catherine
Classificação geral
  • Setor: Imobiliárias
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Ciirus is user friendly and efficient.

Avaliado em 04/10/2019

Ciirus makes quoting and keeping track of guests a breeze.

Ciirus makes quoting and keeping track of guests a breeze.

Vantagens

From the convenient Dashboard to the easy reports, Ciirus has made my day to day so much easier. Out of all of the softwares that I have used in my years of work, Ciirus has been by far the best.

Desvantagens

Some of the calendar fields, especially in reports cannot be filled in manually, it requires you to scroll through month by month and when you are trying to pull a report starting from 2017 it could be a bit tedious.

Resposta do CiiRUS

Hi Catherine,

Thank you very much for your kind feedback. It has been a pleasure for all of us to work with you and your company. I do have some good news, I think I can solve the con that you listed. When you want to go back in time on a report, instead of clicking the arrow to go back month by month, if you click on the name of the month, it changes so that each time you click the arrow it goes back one whole year. If you have any trouble with this, feel free to email our team at [email protected] so they can give you a walk through. Thanks again for your loyal business!

Kind regards,
The CiiRUS Team.

Richard
Classificação geral
  • Setor: Ócio, viagens e turismo
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Just what we needed!

Avaliado em 26/08/2020

We needed a single piece of software which allowed us the flexibility to connect with a variety of...

We needed a single piece of software which allowed us the flexibility to connect with a variety of travel companies and property managers via API/XML, websites and online portals, whilst also providing a robust property management and accounting back office system. Ciirus ticked all of these boxes and more, we really couldn't be any happier with our experience.

Vantagens

The software is very comprehensive, yet easy to understand and is continually updated with new features.

Desvantagens

I honestly struggle to think of things I dislike about the software.

Laure
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

My Honest Feedback

Avaliado em 18/09/2020

Vantagens

Loved when they came out with CIIRUS ONE version of the software, the online version.
I work with a Mac, and that made my life much easier.
They are adding many new features that are very cool to work with...I still have to learn how to use them though.
Customer service is great, always helpful.

Desvantagens

For me, CIIRUS software is not that easy to use, but customer service is very helpful answering all questions, walking you through some steps if needed.

Joshua
Classificação geral
  • Setor: Imobiliárias
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Easy to use interface & Exceptional Customer Service

Avaliado em 29/10/2019

Pleasant & Convenient

Pleasant & Convenient

Vantagens

Custom Reporting & Real-Time 2 way API

Desvantagens

Missing listing amenities for Airbnb and HomeAway.
We had to change to "Limited Sync" to make certain listing changes.

Alternativas consideradas

Guesty
Rosmir
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

very good

Avaliado em 08/04/2022

very good

very good

Vantagens

I like very much ciirus but honesty this software can give me more than i expect

Desvantagens

I'm sure this software is very expensive bit i think soon i can get more money using this

Resposta do CiiRUS

Hi Rosmir,

Thanks so much for taking the time to write your review! I would love to connect you with a customer success agent so we can make sure you're achieving a strong return on your investment with our software. Please email [email protected] with your account name so that we can be in touch. Thanks!

Connie
Classificação geral
  • Setor: Imobiliárias
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Rent Sunny Florida Loves Ciirus

Avaliado em 17/09/2020

Vantagens

The training was wonderful with [SENSITIVE CONTENT HIDDEN].The support team responds quickly and always resolves the issue.[SENSITIVE CONTENT HIDDEN] helps stir us in the right direction at all times with whatever we need. The entire team is great to deal with.

Desvantagens

I wish it was easier to connect with other channels.

Jason
Classificação geral
  • Setor: Consultoria de gestão
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Ciirus

Avaliado em 04/09/2018

Vantagens

Since I have purchased Ciirus as our management software program my life has changed. The functionality and ease of use has made the maintenance of almost 90 properties quite manageable. The Ciirus team is always there with answers to my questions and they are constantly improving their services. I am very happy to have Ciirus on our team for our property management

Desvantagens

Some issues with Airbnb that makes things difficult sometimes. Pricing is off from time to time. Homeaway and VRBO have been perfect however.
It is not a breeze to get everything together in the beginning but once things are set it makes EVERYTHING easier.

LaShonne
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Ciirus Review

Avaliado em 03/06/2019

This is probably the most difficult to use but it is great when you own many properties and need to...

This is probably the most difficult to use but it is great when you own many properties and need to change sales information to allow you to rent properties as a management system.

Vantagens

The system is easy to use and allows the management team to include all details needed when booking reservations.

Desvantagens

It is a little hard to maneuver in the beginning but once you use it repeatedly you are able to find a flow.

Edney
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Perfect Vacation and Management Software

Avaliado em 26/04/2017

CiiRUS is working perfect for our business. Our company uses CiiRUS since we start in this business...

CiiRUS is working perfect for our business. Our company uses CiiRUS since we start in this business and we never have any problem using CiiRUS.
The technical support and training team are always available to help us with our questions.

Vantagens

friendly system.
easy to operate it.

Desvantagens

no mac version Yet

Resposta do CiiRUS

Thank you so much for your feedback and insight. We are glad to have you on board.