Lavu POS

4,2 (242)
Escreva uma avaliação!
Sistema POS para iPad baseado na nuvem para o setor de restaurantes.

Classificação geral

4,2 /5
(242)
Relação qualidade/preço
4,1/5
Recursos
4,2/5
Praticidade
4,3/5
Suporte ao cliente
4,2/5

81%
dos usuários recomendam este app
Classificar por

242 avaliações

Avaliador Verificado
Classificação geral
  • Setor: Consultoria de gestão
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Former Lavu User

Avaliado em 17/07/2020

Overall, for the two years the system was satisfacotry. Until recenlty it was for the current...

Overall, for the two years the system was satisfacotry. Until recenlty it was for the current management at the restaurant. The dealer is helpful - he is our first line of tech support before we go to KLAvu for support.

Vantagens

I liked using Lavu because it was the first POS for the restaurant where I worked. While I was employed there I used the system for 2 years. The set up was easy as the dealer came to the restaurant and set it up and did a one day training for the staff.

Desvantagens

They system seems to have alot of glitches. Recently, the restaurant reported to me that they had a glitch and lost printers. Tech support finally helped and got the printers up but somehow lost half the menu. Also, I have witnessed personally that the sales tax is charging out properly.

Resposta do Lavu

Hello and thank you for your review! We appreciate the feedback and we are happy that Lavu worked so well for your business.

Nathan
Classificação geral
  • Setor: Restaurantes
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Lavu Review

Avaliado em 02/02/2024

It was a brutal set up that started Sept 20th and was not completed until yesterday. Took hours of...

It was a brutal set up that started Sept 20th and was not completed until yesterday. Took hours of work daily since day 1 to put out fires and get everything ironed out the way it should have been done initially. [sensitive content hidden] pent countless hours on the phone with me and ultimately saved the day and now we are up and running. She went above and beyond!!! If it wasn't for her we would have lost this deal.

Vantagens

How simple and easy to use it is. How you can use if you are a brand new start up or a thriving business who is scaling.

Desvantagens

Onboarding process in regards to 3rd party delivery was incomplete which created total chaos for the business owner. [sensitive content hidden] saved the day!

Alternativas consideradas

Clover

Razões para escolher o Lavu POS

Because the business owner and I know each other.

Razões para mudar para o Lavu POS

Because I am an agent with Lavu and the fact that you allow the hardware to be taken out of my residuals and not paid for upfront by the owner is what made this possible.

Resposta do Lavu

Hi Nathan, thank you for sharing your experience with Lavu. We are sorry to hear that the process didn't go as planned, but thankfully our team was able to handle it! We strive for the best possible customer service, every time.

Avaliador Verificado
Classificação geral
  • Setor: Alimentação e bebidas
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

Not for the faint of heart

Avaliado em 08/03/2024

POOR. Much was left to the user to setup and install. We got through that without too much...

POOR. Much was left to the user to setup and install. We got through that without too much difficulty but we have a hardware issue that the “no-service” department wants to treat as a software setup issue. After two days of customer “no-support” we determined that we had a hardware issue. The LAVU no-customer service department fix was for us to drive the hardware 2.5 hours each way to a service center to have them repair a printer that was not used 1 time.

Vantagens

Seemed like the product was a good value with useful tools. Operative word is seemed

Desvantagens

The customer “no-service” department. Difficult communicating with overseas technicians

Resposta do Lavu

Hi there, thank you for sharing your experience and bringing this to our attention. We would love to make this right for you. To assist you further and gather more details about your specific concerns, we kindly request you reach out to us via email at [email protected].

Joe
Classificação geral
  • Setor: Alimentação e bebidas
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

WE LOVE YOU LAVU!

Avaliado em 04/12/2023

Vantagens

Wow! What a great experience switching to Lavu. After an eight year relationship with Toast we have upgraded to Lavu. As a very busy restaurant and bar we were nervous to make such a big change, especially in the beginning of "our season." We can't say enough wonderful things about our experience with Lavu and their incredible support staff. We got to spend the week with [sensitive content hidden]
and they confidently and patiently have trained our entire staff. It has been so helpful to have such a hands on experience. Every single question, request, and concern has been handled immediately. The hardware and network are state of the art. Everything works seamlessly without a glitch. Lavu is extremely efficient. We couldn't be happier with the onboarding experience and all the support from [sensitive content hidden]

Desvantagens

Since we have to say something here, we don't like that they outsource the KDS screens and networking. But they make up for it for sure so it's really not an issue.

Resposta do Lavu

Hi Joe, thank you so much for sharing and the wonderful testimonial. We are so happy that everything went smoothly and you have enjoyed your experience with Lavu! As always, if you need anything please let us know.

Greg
Classificação geral
  • Setor: Alimentação e bebidas
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

24/7 support great!, credit card issues, and modifier limits.

Avaliado em 26/12/2023

Had issues with the credit card machine, as it doesn't exit sleep mode efficiently

Had issues with the credit card machine, as it doesn't exit sleep mode efficiently

Vantagens

24/7 support, ease of adding and modifying menu items.

Desvantagens

Had issues with the credit card machine, as it doesn't exit sleep mode efficiently, and completely bugged out and had to spend nearly an hour on the phone with support. However 24/7 support is a bonus.
modifier groups could be better set up so that option modifiers can be grouped, instead of having to be put into forced modifiers.

Resposta do Lavu

Hi Greg, thank you for taking the time to share your experience with Lavu. We are happy to hear that our support team was able to assist you. Thank you for the suggestions as we love to hear feedback from our customers. We have forwarded your suggestions along to our team, thank you again!

Demetrius
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Lavu is great for Medium to Large Restaurants

Avaliado em 23/01/2024

Overall our experience with Lavu is great, the onboarding team made sure everything was set up...

Overall our experience with Lavu is great, the onboarding team made sure everything was set up correctly and functioning. The ease of use and flow of the system makes using Lavu a wonderful experience.

Vantagens

The best thing about Lavu is the inventory and pricing down to the ingredients.

Desvantagens

Lavu still needs more available features and be more open to customizing.

Resposta do Lavu

Hi Demetrius,
Thank you for sharing your experience with Lavu. We are glad to hear that your overall experience has been great. We appreciate the feedback of wanting more features. Our software is constantly being updated and we love to take our customer feedback into consideration!

Travis
Classificação geral
  • Setor: Restaurantes
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Lavu Review

Avaliado em 29/05/2024

Very good experience with the system. Customer service is excellent

Very good experience with the system. Customer service is excellent

Vantagens

Easy to use and customer service is excellent

Desvantagens

Sometimes the machine will combine orders on computer

Geoffrey
Classificação geral
  • Setor: Restaurantes
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Avaliação gratuita
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

A good fit

Avaliado em 19/09/2024

Great service and the deal is better than any other company. [sensitive content hidden] was great...

Great service and the deal is better than any other company. [sensitive content hidden] was great and patient.

Vantagens

The easy and great service and the help from [sensitive content hidden].

Desvantagens

Nothing was not good and the service was the best.

Jacob
Classificação geral
  • Setor: Entretenimento
  • Porte da empresa: 2–10 funcionários
  • Usado Semanal durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

lavu pos is great for business

Avaliado em 31/08/2024

so far its worked well, works fast, want to change receipts

so far its worked well, works fast, want to change receipts

Vantagens

ease of use is what i like the most about lavu

Desvantagens

setup was a little slow, had issues with downloads

Rosaline
Rosaline
Classificação geral
  • Setor: Alimentação e bebidas
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 3.0 /10

Detail

Avaliado em 02/09/2020

Vantagens

Detailed report and you can clock in and clock out your employees

Desvantagens

I think the flow of the layout can be improved.

Resposta do Lavu

Hi Rosaline, we appreciate your review! We're happy that the reporting and analytics help you run your business. If you need anything, please reach out.

Kevin
Classificação geral
  • Setor: Alimentação e bebidas
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Avaliação gratuita
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

No Free Trial.

Avaliado em 16/12/2023

Horrible. Absolutely, incredibly the worst customer service ever. I feel stupid for trying this...

Horrible. Absolutely, incredibly the worst customer service ever. I feel stupid for trying this company. They lied about everything just to get the sale. Do NOT go here !!

Vantagens

Only cons. Wanted to switch to this in January. Start date was to be around the 5th. However saw they started our contract on November 20. Contacted our on boarding person, [sensitive content hidden] and he turned HATEFUL!!!

Desvantagens

The fact that everything they said in sales in a LIE!!!!
Onboarding person turned ugly when I questioned dates.

Resposta do Lavu

Hi Kevin, we appreciate your feedback and are sorry to hear about your negative experience. We take such concerns seriously and would like to investigate this matter further. Our team is actively working on this to come up with a resolution for you. We strive to provide excellent customer service, and your input helps us improve. Thank you for bringing this to our attention.

Jessica
Classificação geral
  • Setor: Alimentação e bebidas
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great system for us!

Avaliado em 10/06/2023

We had been using a regional POS system for years, and struggling not only with features, but also...

We had been using a regional POS system for years, and struggling not only with features, but also with reports, analytics, and their customer support. Lavu has stepped in to improve, full the gaps, and take the lead for us in terms of setup and deployment.

Vantagens

We're a small restaurant operating outside the US, and Lavu is a great option for us. Easy to use, with lots of customer support in setting up and deploying the system in multiple langauges!

Desvantagens

So far, we have no complaints and are really satisfied with the system and the support.

Resposta do Lavu

Hi Jessica! Thanks so much for taking the time to leave your review. We are so glad to hear that you are happy with Lavu!

Kahala
Classificação geral
  • Setor: Alimentação e bebidas
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

New customer for Lavu

Avaliado em 05/02/2024

Overall im pleasantly ok with the service. I did receive some back and forth on communication...

Overall im pleasantly ok with the service. I did receive some back and forth on communication mishaps on what I was getting for going with Lavu. Other than that Im ok.

Vantagens

The ease of the customer service being able to add any options or changes I need on my POS system in real time. Also the fuctionality is pretty simple and easy to use.

Desvantagens

Im noticing the system sometimes disconnects from the wifi, the POS cash terminal opens up when a customer is paying the entire order with a debit/credit card. Also sometime the cash resgister doesnt open on a cash transaction so we have had to use or register key to manually open the register.

Alternativas consideradas

PayPal e Clover

Resposta do Lavu

Hi Kahala, thank you for sharing your experience so far with Lavu. We apologize for any mishaps along the way, but hope that everything will be running smoothly from here! We are glad to hear that overall you are satisfied, if you ever are in need of anything please reach out to our 24/7 support team.

Nick
Classificação geral
  • Setor: Alimentação e bebidas
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Nissan cafe

Avaliado em 22/03/2024

Great. Lavu is a great company and easy to work with

Great. Lavu is a great company and easy to work with

Vantagens

The staff was great and easy to work with

Desvantagens

Everything was fine. Even the language barrier at times

Resposta do Lavu

Hi Nick, thank you for sharing your experience with Lavu. We are glad to hear that everything has gone well!

Hilton
Classificação geral
  • Setor: Restaurantes
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Best POS for the money

Avaliado em 30/04/2024

They have great customer service and are always available if you need help.

They have great customer service and are always available if you need help.

Vantagens

It’s easy to implement and low upkeep coat make it a win win system.

Desvantagens

If the internet is down so is your ability to process cards if you process through Lavu.

Tr
Classificação geral
  • Setor: Alimentação e bebidas
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

Do not trust Lavu with payment information

Avaliado em 21/08/2023

My longer story is under BF on the BBB website. [sensitive content hidden]
But essentially, after...

My longer story is under BF on the BBB website. [sensitive content hidden]
But essentially, after a miserable year of trying to get Lavu to stop incorrectly and excessively charging my credit card. I switched away with a zero balance. Then this morning, a year and a half later, got a new bill for $188 which the customer service representative refused to cancel. When will they stop?

Vantagens

For a short term, I saved money on processing with Lavu/PayPal over when Square increased their rate, until Lavu started randomly charging amounts to my credit cards.

Desvantagens

Relentless billing issues. New charges without disclosure or agreement. Absolutely incompetent customer service. Less functional product than other POS.

Resposta do Lavu

Hi there,
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you faced regarding the incorrect billing. We understand how frustrating such situations can be, and we're truly sorry for any stress this may have caused.
We're glad to hear that we were able to resolve the issue promptly and that you were not charged for the bill.
Our team is committed to providing top-notch service and ensuring our customers' satisfaction, and we regret that we fell short of your expectations.
We truly appreciate your understanding and patience throughout this process. Should you have any further concerns or questions, please don't hesitate to reach out to us directly. We would be more than happy to assist you in any way we can.

Melissia
Classificação geral
  • Setor: Transporte rodoviário e ferroviário
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Awesome service

Avaliado em 18/12/2023

Great experience I will definitely be spreading the word! THANK YOU [sensitive content hidden] AND...

Great experience I will definitely be spreading the word! THANK YOU [sensitive content hidden] AND TEAM!

Vantagens

I loved how fast and easy the process was [sensitive content hidden] set me and another person up at the same time very quickly and efficiently

Desvantagens

Nothing awesome service. I will be spreading the word.

Resposta do Lavu

Hi Melissia, thank you for taking the time to share your experience with Lavu. Your satisfaction is our priority, and we appreciate your support. If you have any further feedback or suggestions, feel free to reach out. We value your input as we strive to continually enhance our services.

james
Classificação geral
  • Setor: Artes e artesanato
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

GREAT COMPANY

Avaliado em 06/07/2024

great experience for a person with no pos experience

great experience for a person with no pos experience

Vantagens

so far love everything about lavu no problems what so ever.

Desvantagens

nothing at all. The entire experience has been smooth and transparent.

Juan
Classificação geral
  • Setor: Restaurantes
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

No need for expensive hardware!

Avaliado em 16/10/2023

Vantagens

The ease of placing orders, for takeout and dinner service

Desvantagens

Separation of features , it’s more convenient to have things included instead of priced out

Resposta do Lavu

Hi Juan, thank you for sharing your experience with Lavu. As always, please let us know if you need anything.

Shanon
Classificação geral
  • Setor: Restaurantes
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

iPad based POS

Avaliado em 24/05/2023

Fantastic!! Editing my menu has never been so easy!!

Fantastic!! Editing my menu has never been so easy!!

Vantagens

Ease of use and service so far. No problems so limited need for service. But when we call fast and efficient!!

Desvantagens

We chose to only have payment devices on the stations and not on the iPad case due to added cost. Now wonder if we should have gone with all.

Resposta do Lavu

Hi Shanon, thank you for sharing your experience with Lavu so far! We are so glad to hear that everything is going well. As always, please reach out to customer support if you need anything. Thanks, again!

Enddia
Classificação geral
  • Setor: Transporte rodoviário e ferroviário
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

[sensitive content hidden] did an amazing job

Avaliado em 18/12/2023

Vantagens

How fast and easy it was to get set up and get my business processing payments

Desvantagens

I currently do not have any cons at this point in time

Resposta do Lavu

Thank you for taking the time to share your positive experience with Lavu. We're happy to hear that everything has gone well. If you ever need anything, please feel free to reach out to our team. Your feedback is valuable, and we appreciate your support!

Anita
Classificação geral
  • Setor: Alimentação e bebidas
  • Porte da empresa: 2–10 funcionários
  • Usado Semanal durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 5.0 /10

Aunt B's Snacks

Avaliado em 03/05/2024

Vantagens

Customer service,and always answers the phone

Desvantagens

Calling and sending text message for upkeep

Mags
Classificação geral
  • Setor: Restaurantes
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 5.0 /10

Setup time

Avaliado em 11/07/2023

Good

Good

Vantagens

Quick help with customer support but my main contact always forgot I had a three hour time difference

Desvantagens

The credit card implementation process, my appointed rep didn’t think to ask where my router was so the new $400 piece of equipment was redundant

Resposta do Lavu

Hi Mags, thank you for sharing your experience with Lavu! We are glad to hear that overall you are happy. We appreciate the feedback and will use it to continuously improve. Thanks, again!

Chintada Venkata
Classificação geral
  • Setor: Restaurantes
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great Support From [sensitive content hidden]

Avaliado em 12/07/2023

Great and felt awesome just because of [sensitive content hidden]

Great and felt awesome just because of [sensitive content hidden]

Vantagens

Its really great to get service from [sensitive content hidden] and the way you support us since the beginning with golden patience which means alot to us and your dedication towards us even on your work off time still responded to my each and every mail time to time makes us feel like lavu is best guest support and special thanks behalf of my team for helping us in menu drive setup and otter integration.Hope to hear from you if we need any kind of assistance and once again thank you for everything.you are the best and your smile is a golden award to lavu

Desvantagens

I dont have any issues and i dont feel yet maybe because of [sensitive content hidden] support towards us

Resposta do Lavu

Hi Chintada, thank you for sharing your experience! We are so glad to hear that you are happy and feel supported.

Tom
Classificação geral
  • Setor: Restaurantes
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Lavu Review

Avaliado em 08/03/2023

The ease of training a 16-year-old worker on how to use the system. See live data and track history...

The ease of training a 16-year-old worker on how to use the system. See live data and track history and react to the business trend.

Vantagens

The ease of going back to items ordered and changing modifiers.

Desvantagens

Needs to improve on the reporting, lack of enterprise, and consolidated multiple store reports

Resposta do Lavu

Hi Tom - thank you for reaching out, we appreciate the feedback. We are glad to hear that Lavu is working so well for you.