OpsGenie

4,7 (148)
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Gerenciamento de plantão e de alertas para serviços sempre disponíveis.

Classificação geral

4,7 /5
(148)
Relação qualidade/preço
4,4/5
Recursos
4,5/5
Praticidade
4,3/5
Suporte ao cliente
4,6/5

98%
dos usuários recomendam este app
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148 avaliações

Phil
Phil
Classificação geral
  • Setor: Editoras
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

OpsGenie is a no-brainer

Avaliado em 03/08/2018

We use OpsGenie to collect messages from multiple endpoints and manage rules for alerting....

We use OpsGenie to collect messages from multiple endpoints and manage rules for alerting. Basically our pager duty. Also use the Heartbeats feature for missed execution monitoring.

Vantagens

The pricing came in below Pagerduty by quite a bit and the features were much more plentiful. Really like the Heartbeats feature.

Desvantagens

I really don't have anything negative to say. It's been an excellent experience with the product since day 1. Any (minor) troubles I've had turned out to be something I was doing wrong.

Bharath
Bharath
Classificação geral
  • Setor: Software
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

its a nice a tools which can be configured as per your requirement and needs

Avaliado em 09/01/2018

stay up to date with the infra issues

stay up to date with the infra issues

Vantagens

--easy to configure or customise notification as per your requirement
--The GUI is very simple and self explanatory

Desvantagens

when we change the mobile frequently then all the previously used mobile pile up in the configurations which causes issue later (I was not able to get the alerts since it was sending the alerts to the old mobile )...I had to delete the old mobiles from the web console to fix the issue

Zach
Classificação geral
  • Setor: Software
  • Porte da empresa: 11–50 funcionários
  • Usado Mensal durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 4.0 /10

Switched for different software

Avaliado em 17/02/2022

it was straightforward to use but ultimately went with something else

it was straightforward to use but ultimately went with something else

Vantagens

we used this for our call line but have switched to a different provider

Desvantagens

it didnt ring in its own dedicated app and instead the normal phone settings

Juan Carlos
Juan Carlos
Classificação geral
  • Setor: Internet
  • Porte da empresa: 501–1.000 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Incident response and monitoring

Avaliado em 31/07/2018

Overall my experience has been very good. We use OpsGenie all the time, and it's a critical part of...

Overall my experience has been very good. We use OpsGenie all the time, and it's a critical part of our monitoring stack.

Vantagens

OpsGenie is very flexible, and relatively simple to setup.
You can get up and running in just a few minutes, or you can spend days customizing the setup to match your teams/policies/services.
Their customer support is really helpful and will help you get set up quickly.
They are constantly releasing useful features (e.g. post-mortem analysis, video conference, etc).

Desvantagens

The onboarding process and best practices are not obvious and require some tinkering to figure out (e.g. best way to structure teams, alerts/incident templates, etc.).
A guided onboarding and a best practices document would be really helpful for first timers.

Adam
Adam
Classificação geral
  • Setor: Telecomunicações
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

OpsGenie is more like an Ops Miracle Worker

Avaliado em 06/08/2018

Our issue was reliably alerting our staff of equipment warnings and outages. OpsGenie gives us the...

Our issue was reliably alerting our staff of equipment warnings and outages. OpsGenie gives us the ability to not only send notifications, but see who received them, who responded, and escalate based on a number of factors to make sure that someone, somewhere is getting the alerts.

Vantagens

The ability to customize how events are handled is amazing. For example, our Nagios instance sends alerts to OpsGenie, but depending on host name or group that it is in, we can have staff get a phone call in addition to app notification for critical things.

Desvantagens

Honestly we haven't really hit anything that we didn't like. We ran into a hiccup with a bug in the Nagios integration but the OpsGenie support staff were very helpful and quick at fixing the bug.

Evgeny
Evgeny
Classificação geral
  • Setor: Serviços financeiros
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

My experience with OpsGenie

Avaliado em 03/08/2018

The only problem we are solving with OpsGenie is reliable delivery of all alerts to our support...

The only problem we are solving with OpsGenie is reliable delivery of all alerts to our support team. This problem may sound 'easy to do' but in reality is quite complex and OpsGenie delivers perfectly well on this.

Vantagens

1. It works.
2. It works well.
3. Very friendly interface at both desktop and mobile versions.
4. Outstanding flexibility in configuration.
5. API is well documented and easy to use.

Desvantagens

Not really a problem but I could not find how to list all 'tags' ever used by me/my colleagues.

Joaquín
Joaquín
Classificação geral
  • Setor: Internet
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

I love the mobile app

Avaliado em 21/02/2018

Easily be alerted from our apis errors

Easily be alerted from our apis errors

Vantagens

I love the mobile app, it's really easy to use and you can change the sound of the alert. It help us really good for alerts

Desvantagens

It would be great if you can customize more the alert notifications, For instance, change the sound if the alert is repeated

James
James
Classificação geral
  • Setor: Software
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Nice affordable alternative to Pagerduty

Avaliado em 14/06/2018

Distributed support management for our small team.

Distributed support management for our small team.

Vantagens

The economics of the platform fit our needs better than the alternatives. I like the ability to easily spread the responsibility of support across the team.

Desvantagens

The complexity of the interface is the biggest weakness that this solution has. Sometimes it requires a long time user to use a support ticket to figure out how to do something simple.

Yasen
Yasen
Classificação geral
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Really useful, reliable and easy to use service.

Avaliado em 02/01/2018

Vantagens

I really like the common way the service works. You never miss an alert, because you get notified by any possible way. The option to work with GitHub is really useful to me and my team.

Desvantagens

There's actually no such thing. One thing that i didn't like is that i have to login each time that i use the app on IOS (using iPhone 5s)

Andy
Andy
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 501–1.000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Happy OpsGenie customer

Avaliado em 03/08/2018

Vantagens

* Very configurable
* Many integrations
* Logical structure
* Highly available

Desvantagens

Difficult to get started, however, the the complexity pays off when trying to customize it.

Vibhu
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 10.000+ funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

OpsGenie Review positives and Negatives.

Avaliado em 13/10/2022

It is very easy to use application. Also highly recommendable if your budget is low.

It is very easy to use application. Also highly recommendable if your budget is low.

Vantagens

It is very easy to use and is very handy. Also the mobile app takes this to another level from where we can access and get notified on time whenever there is an alert that comes in. Also it supports call feature if you failed to acknowledge the alert.

Desvantagens

There is no SLA Warning or breached graph on the application that is the only con that I've found on my side.

Allison
Classificação geral
  • Setor: Segurança de rede e informática
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

A Highly Capable Incident Management Platform

Avaliado em 31/07/2018

We need an application that works hand-in-hand with our SIEM, Splunk, and OpsGenie does just that....

We need an application that works hand-in-hand with our SIEM, Splunk, and OpsGenie does just that. As events filter into Splunk's incident management platform, our analysts are alerted through OpsGenie (via a webhook integration). Analysts can then acknowledge and manage alerts. We also use OpsGenie as a tool for documentation, although this may be a somewhat unconventional use case. Analysts can search back through past incidents, using them as a reference. This is a highly valuable tool to us and we look forward to future improvements.

Vantagens

We love the scheduling feature, which keeps all of our security analysts on track with their shifts. The mobile application is also very useful, as it allows analysts to manage their schedules and keep track of alerts while on the go. There are a plethora of applications that OpsGenie integrates with, such as Slack and AWS. The ability to integrate other applications with OpsGenie is important to us, as our services to our clients depend on it.

Desvantagens

Sometimes new features are slow to be implemented, even if they are minor. For example, we have requested some minor features such as a dark mode and the ability to expand the text entry box, but these features have yet to be seen. Sometimes the search function can be difficult to use, as it requires a specific syntax that doesn't always function as expected.

Avaliador Verificado
Classificação geral
  • Setor: Software
  • Porte da empresa: 10.000+ funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 8.0 /10

OpsGenie Helped us to handle realtime alerts

Avaliado em 16/11/2021

Vantagens

We can identify issues live and take an action immediately

Desvantagens

There's no way to change alerts sounds in Android without affecting the operating systems sounds

Avaliador Verificado
Classificação geral
  • Setor: Internet
  • Porte da empresa: 1.001–5.000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

I use a daily to notify issues about my apps and works like a charm

Avaliado em 19/12/2017

1. easier to settings
2. availability (uptime)
3. the message of alert contains great elements

1. easier to settings
2. availability (uptime)
3. the message of alert contains great elements

Vantagens

1. is very simple to setting teams, escalations and source notifications
2. reports is easier to use
3. integratetions

Desvantagens

1. the on call schedule isn´t easy in your first visit.
2. integrations with another apps need more docs o information

William
Classificação geral
  • Setor: Serviços financeiros
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Good, almost great

Avaliado em 19/12/2017

Reliable Alerts monitoring from our application and infrastructure. Without it, we'd either be...

Reliable Alerts monitoring from our application and infrastructure. Without it, we'd either be staring at monitors all night, or waiting for customers to call us and complain. Critical critical app for us.

Vantagens

The scheduling, routing, and alerting of the alerts is spectacular. Really simple to use, really powerful.

Desvantagens

The new ui for alerts. Yes, its more flexible and exposes more functionalilty that was previously possible. But for 99% of the time its too, too much UI flexibility. When the house is on fire, I want to grab the fire estinguisher and go. Your ui slows me down. It just needs to let me select open, unacked, and closed alerts, SUPER SUPER easily and SUPER SUPER FAST.

Also, the Android app is often unusably slow. I can often boot up my laptop, login to our domain, unlock password manager, and login into the opsgenine website before the stupid app will actually display the alert. Terrible.

Avaliador Verificado
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 10.000+ funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Very useful paging tool

Avaliado em 21/05/2021

Overall, I have had no problems with OpsGenie. It has been a great tool to support my on-call job...

Overall, I have had no problems with OpsGenie. It has been a great tool to support my on-call job duties and I'll very much recommend it.

Vantagens

Mobile application makes paging very easy and a great UI provided by the developers makes it easier to navigate even when using the mobile application

Desvantagens

There have often been cases where the incident got escalated even when the alert was acknowledged. I'd say there was a miss about the defined SLA.

Avaliador Verificado
Classificação geral
  • Setor: Software
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Persistent NOC Operator

Avaliado em 31/07/2018

It's an excellent software. It does the job that it's supossed to, and keeps logs of all its...

It's an excellent software. It does the job that it's supossed to, and keeps logs of all its actions.

Vantagens

* Sometimes NOC operators hesitate to reach out to Sysadmins when an alert comes in the middle to the night, thus losing valuable time when an unidentified outage appears. OpsGenie does not hesitate, and if proper configured, it'll have a sysadmin looking into that alert faster than a NOC operator could.

Desvantagens

* Only sometimes, even when an alert has been closed, the software keeps calling you. I think software engineers have to work better with queues.

Jonathan
Classificação geral
  • Setor: Gestão de organizações sem fins lucrativos
  • Porte da empresa: 501–1.000 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 7.0 /10

Strong offering as part of Jira

Avaliado em 04/08/2022

It does what we need it to do and integrates well with many different systems we use. I am...

It does what we need it to do and integrates well with many different systems we use. I am satisfied with the product.

Vantagens

OpsGenie was not the primary driver for us to select Jira for service management, but Ops Genie does a fine job of integrating with our platforms to alert users to failures. it is reliable.

Desvantagens

We have an international staff and the SMS features are not available in many of the countries in which we work.

Andianne
Classificação geral
  • Setor: Segurança de rede e informática
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

I'll know for sure that I receive my alert, using different channels

Avaliado em 19/12/2017

Fast acting on solving a problem before my customers notice it!

Fast acting on solving a problem before my customers notice it!

Vantagens

It has many ways to notify me: push notification, SMS, Phone call, email. And I love the sum of integrations available, easy to set up and customize. It is a must have solution if you need to be sure that you get alerted when some of the services you offer have a problem and needs to respect the SLA. Long story short, you know when something goes wrong before your customer has a chance to notice the problem!

Desvantagens

The search is not finding the correct results sometimes. The phone calls keep coming even after the alert is acknowledged, sometimes I need to answer in order to stop the calls. And what I like the least is that I cannot bulk note and close all the alerts at the same time, it should be a button for that, when 50+ alerts need the same note and close action.

Chad
Chad
Classificação geral
  • Setor: Software
  • Porte da empresa: 10.000+ funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Super product!

Avaliado em 06/08/2018

Support has been good. The chat feature is nice.

Support has been good. The chat feature is nice.

Vantagens

The ability to write complex rulesets and escalations.

Desvantagens

Needs some more options around scheduling on-call rotations and notification policies for how we use it. Android app can also use some refinement.

Deepak
Deepak
Classificação geral
  • Setor: Software
  • Porte da empresa: 1.001–5.000 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

I like the support over chat that we get

Avaliado em 20/12/2017

perfect on-call rotation, escalation, easy mobile app

perfect on-call rotation, escalation, easy mobile app

Vantagens

ease of use, it has wide options of integration, very easy to integrate with other tools, good support, website experience is nice, it is fast.

Desvantagens

we have thousands of alerts, searching those with some criteria is difficult sometimes, search pattern doesn't work well or at least I don't know how to search there.

Prabhudatsinh
Classificação geral
  • Setor: Software
  • Porte da empresa: 201–500 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

One stop solution

Avaliado em 01/08/2018

Overall we are happy and glad to recommend OpsGenie at any other organization.

Overall we are happy and glad to recommend OpsGenie at any other organization.

Vantagens

Opsgenie is one stop solution for our monitoring need . Adding Opsgenie reduces our manual and development effort very much. Systems are now easily manageable

Desvantagens

There are still some integration which needs development efforts i..e JIRA . I wish that can also be automated and one click away integration.

Avaliador Verificado
Classificação geral
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

Overall positive, it does what it is supposed to.

Avaliado em 25/06/2018

Vantagens

Good possibilities in terms of choosing notification medium and also the ability to set yearly settings is a big plus.

Desvantagens

the app could be improved as it is quite minimal and also more admin rights to be accessible would improve the whole experience.

Constanza
Classificação geral
  • Setor: Software
  • Porte da empresa: 5.001–10.000 funcionários
  • Usado Mensal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 8.0 /10

Great incident management software

Avaliado em 08/08/2019

Vantagens

I like that Opsgenie has a lot of customization for the alerts of incidents. You can choose where to receive an alert (your phone, your email, as a text message, as an alert on the app) and also the time between one alert and another. I think this is very usefull because sometimes one alert is enough, but other times you need more than one.
Another thing I like from opsgenie is that you can override schedules very easy, just clicking the name of the person you want to override and then you can override the full schedule or some hours if you want. I personally use override very often so I like that you can do it on the web or in the app, but I prefer the web for this.

Desvantagens

One thing that I don't like is that on the iPhone app if you silence the phone the notifications doesn't sound. It would be great that Opsgenie has an option to sound alerts in silent mode. Because at night I want my phone to be silenced but opsgenie must sound!

Jeff
Classificação geral
  • Setor: Hospitais e Saúde
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 10.0 /10

Excellent product for a competitive price.

Avaliado em 31/07/2018

We are a 24x7x365 provider of healthcare communications software and use OpsGenie to alert us to...

We are a 24x7x365 provider of healthcare communications software and use OpsGenie to alert us to warnings or critical failures in our infrastructure. We are happy with the product and rely on it for a very critical part of our service.

Vantagens

OpsGenie seems very intuitive and configuring integrations, and schedules is easy. Notifications work well and the app integrations such as Slack and the mobile application are very handy and increase productivity.

Desvantagens

Some of the mass-notification features are not easy to use and require a demonstration in order to leverage this feature.