Avaliações do Vagaro

Ótimo em tudo,me ajuda muito nos meus afazeres.

Não tenho do que reclamar,me ajuda no que preciso

A funcionalidade e a praticidade que tenho ao oferecer a melhor ferramenta para a minha empresa e com um bom custo benefício.

Acredito que não tenha muita coisa para melhorar na ferramenta, entrega tudo o que a minha empresa busca.

Ease of use and affordability! Also, HIPAA compliance, inventory tracking, & online booking! This is THE program that holds our clinic together and allows us to continue to operate effectively.

Sometimes, it doesn’t connect well through our WiFi firewall for some reason, but it’s easy enough to hotspot for access if/when this happens.

I like the ease with which customers can get text verification and book with just a few clicks on their mobile app. I also like the fact that their email system can successfully send emails. It's the best feature product that can be fairly easily customized.

There really isn't a downside to not getting help from the tutorial video. I liked everything that was totally fine

Vagaro fits our needs for our spray tanning and teeth whitening business. Very user friendly and improvements are always being made. Customer service is excellent.

On a few rare occasions over the past 4 years that Vagaro has gone down during business hours, it completely disables our business. Can't see the calendar or check out clients.

Initially, I thought this was going to be our all in one software. I looked at about 15 alternates and decided to choose Vagaro, despite it being a bit slower to operate than others, a clunky UI, and some missing features. Overall, I thought it had what I needed.

Where do I start..? I’m going to cover their main issue. The application is extremely unreliable and I cannot trust this application at all. I am very good with technology and report analysis. I have pulled various reports out of Vagaro that reflect completely inaccurate information, including their payroll reports. The gross pay amounts change each time you refresh the page - not kidding. My commissioned employees clock in and out and their hours are not reflected on the payroll report, causing state taxes to be underpaid and putting my business at risk. Don’t bother reaching out to customer support because they will shrug it off as a non-issue and claim you are operating things incorrectly. They’ll tell you that a feature request will be submitted on your behalf. Falls on deaf ears. Unreal. UI - The application frequently freezes up, screens lock you into a window, forcing you to refresh the page, losing all information contained. Setup - limited capabilities here so this will work fine if you are a basic salon. If you have any intricacies at all, don’t bother.

I love how streamlined it has become in my work/life balance. It's almost like my boss dictating when I can or cannot have the day off. It just helps in many ways with me mapping out my day and as a big plus I can link it with my Apple Watch.

Honestly I'll need a while to think about if I had any complaints in the past but for now I'm just gonna enjoy my experience.

I always get a real person on the phone.

Sometimes the connection is bad. But they help me through it.

It looks great. I switched from a different EHR because this looked like it had more options, better options.

You can't fully set up your profile until you migrate you information over. Once you do that, you cannot do it again, so if you are continuing to use your old software while to get Vagaro setup, you can't update it again later. If you cancel, they continue to charge you, even if aren't using it, or can't use it. The promise features that are still in development, so when you try to incorporate them, you're told they are not available yet. Just offer a good product and and let people leave if it doesn't work. Charging on the front end before you get set up, and charge them again when they try and leave, just so annoying!

Not much, constant complaints on the online booking, outages, fake reviews

Arrogant, rude, will not fake plant reviews, I don't want reviews period. I trust Google for my reviews, not some podunk reviews from plant clients.

It is easy to set up and implement. Existing customers adapted to using it quickly and new customers love to be able to do everything from a phone.

I currently have no complaints about this system. It achieves everything I need it to.

It's easy to use. I like changing the colors for the season and having a pretty calendar. I love that my clients can book , fill our forms and pay online. It cuts down on printing costs and calls or texts outside of hours. It is so convenient for them!

There occasionally has been a glitch and clients have been able to book during hours I've had blocked off.

I had a list of needs for my online booking platform. I tried others. I resisted Vagaro because I thought they catered to hair salons while I run an esthetics salon. But I gave in, and after getting over my intimidation, I discovered it was exactly what I needed! Even better, they keep improving as I grow, so I am not wasting valuable time looking for another platform to fill the gaps.

Um. So far, I don't have any real cons to list.

I am so frustrated with the issues I had trying to set up their credit card processing (required if you want online booking functionality) that I don't have anything good to say about them.

They require you to set up Credit Card Processing through them if you're going to use the online booking feature of the software, but they don't have a way to do this as a corporate entity. They want whoever the primary user of the software to be who the application is under even if that person is not the company owner and they want you to take photos of that person's drivers license and send a selfie to verify identity. When you're a corporation, usually the person filling out the application is different than the primary user is different than the company owner, but they don't seem to have any way to do this without acting like you're a one-man shop and providing information that isn't actually correct for your business.

I love that my clients can access all info without reaching out to me directly. I love the reminders they send to clients and helps me manage my time.

I would like for the website to be easier to navigate as far as settings and how to enable certain feature.

Customer service has been impeccable for me. The willingness to adhere to customers needs and their vast ability to adapt to changing of the industry is a huge plus. Buy now pay later is a great way to now upsell high end products.

The Pricing on text marketing I think is costly.

Ease of use & quick view of all available times

Ability to insert coupons for prepaid sessions or packages

Vagaro is easy to use website very satisfying and not very expensive when it comes in payments i like vagaro i highly recommend it to the buyers im so happy using vagaro

Vagaro is easy to use website very satisfying and not very expensive when it comes in payments i like vagaro i highly recommend it to the buyers im so happy using vagaro

I love the reminders and the ease of sinking calendars.

There really isn't anything that I have found to be a disadvantage with Vagaro.