Avaliações do QuestionPro

Os recursos mais impactantes são: a possibilidade de criar as perguntas e layout personalizados, além da facilidadel de responder as questões, tanto no computador, como no celular.

Até o momento não verifiquei recursos que faltam ou podem ser melhorados.

Ótimo para qualquer negócio pois se conecta perfeitamente aos sistemas já implantados.

No momento de algumas atualizações há uma lentidão, porém não prejudica o desempenho do trabalho.

A primeira vez que utilizamos o QuestionPro em 2014 em uma pesquisa nacional com múltiplos públicos foi porque seus recursos eram superiores – particularmente, existia um tipo de pergunta que não era possível nos concorrentes. Além disso, os recursos para fazer listas, acompanhar as respostas e enviar lembretes era muito amigável e fácil de utilizar. Desde então, é nossa ferramenta preferida. Pesquisas mais longas são mais fáceis de administrar em plataformas de pesquisa profissionais. Também é útil ter o histórico das pesquisas em um único lugar, e os modelos ajudam a ganhar produtividade.

Não é exatamente um ponto fraco, mas é uma informação complementar. Sou também professor universitário, e recomento aos meus alunos que utilizem esta ferramenta desde que possui uma versão gratuita. Por ser menos conhecida, alguns preferem utilizar outras ferramentas mais populares que já utilizaram. Muitas vezes, estas ferramentas populares não provêm os recursos mais adequados para a pesquisa específica, além de não ter recursos de acompanhamento de respostas. É necessário apresentar o produto para que eles se sintam mais à vontade, alguns se sentem “intimidados” por uma ferramenta mais “profissional”. Considero importante o domínio de ferramentas mais poderosas de pesquisa, é o que separa os amadores dos profissionais.

We use this for quick "pulse" type surveys, as well as our annual overall employee satisfaction survey. It's been great for this purpose, and the reporting/drilling-down is just what we need.
We've even done simple surveys like what kind of food/lunches people like, or SWAG. I like that you can upload photos/graphics to the answer set to make the survey more appealing.

I don't really have anything we don't like about it

QuestionPro provides an easy set-up format to receive direct feedback from our participants with the Bluegrass Golf Tour. This is extremely valuable information that can be used to improve our program through the results of the surveys. Net Promoter score results bring great comparative analysis year over year.

QuestionPro gives our non-profit everything we need in a survey company, and I can't think of any drawback to using their service.

We get nearly everything the software offers on our non-profit account. Support has traditionally been very responsive for us!

There are just a few limitations with the non-profit account, but they are mostly things we rarely need anyway. We recently stumbled upon a limitation that left us baffled: some complex questions aren't included in the analytics dashboard. But there isn't even a list of them to refer to ahead of time. Also, limited to just one person that can use it.

QuestionPro has been a great software to use as a nonprofit. It has most all of the same features as other paid survey software.

QuestionPro offers a lot of variety in the type of questions that can created, but there have been a few instances where the ideal type was not available and we had to opt for an alternative type.

Easy to use on both sides—survey creation and for survey participants. Customer service seems to always be available by chat and very helpful. We are a non-profit organization and data collection is of utmost importance. QuestionPro was a perfect fit for our needs and organizes the data in an easy to read and easy to use format.

Some of the functions are more advanced for our needs (which are basic), so we had a little difficulty the first time we created a survey. However, customer service was always available to walk us through it and now we are able to use the functions to our advantage.

Flexible question design and easy viewing for the customers

There is nothing we don't like about it.

We have been using QuestionPro for over five years. The platform provides a rich feature set - ease of duplicating and creating new surveys, managing distribution of surveys, information about status of completion for us to follow up, useful set of analytics of results. QuestionPro is an integral part of our operations.

As a non-profit user, we have to renew our subscription every year. But we don't get reminders about pending expiration so we often have to take care of things at the last minute.

We liked the flexibility, range of question types, adaptability to suit our needs, and reporting capabilities.

I wish we had more training on the front end, but once we learned to use the interface it is great.

QP has been a critical tool for our nonprofit to measure the satisfaction of our customers' experience. The question types help us refine our questions to get just the data we need. The report helps us know where we are succeeding and where we need to put more effort to become a better organization.

Having to renew the annual subscription after completing all the requirements for a nonprofit license. Would be great if the subscription was for more than 1 year.

At the height of the pandemic in 2020, the ECML, in cooperation with a network of international partners (INGOs), designed a survey using QuestionPro to look at how the Covid emergency and the accompanying lockdowns and move to online/hybrid teaching formats had impacted upon education (and specifically language education) in Europe. The in-depth survey, taking approximately 30 minutes to complete, received 1,750 responses from language teachers in 40 states. We were most impressed by the user friendliness of the application and functionality it offered. The survey which used two working languages, included discrete, multiple-choice and open text items, provided a wealth of data (among others, eliciting some 4,150 detailed comments which were then analysed using critical discourse methods). The high quality of the reports generated by QuestionPro and the ease with which the data gathered could be processed proved very important to the overall success of the survey. It led to a subsequent project which extended the target group to language learners and policy makers – ultimately enabling the ECML to identify key lessons that could be drawn for the future and to develop and publish a set of policy guidelines on supporting the development of language education.

Nothing so far, it's all working nice and snoothly.

QuestionPro meetings our non-profit survey needs. It is user-friendly, and the data analytics tools are helpful.

There isn't much to complain about here.

QuestionPro allows me to ask complex polling questions at meetings and events and engage my audiences with a convenient online platform accessible by a QR code.

I don't have any complaints about question pro. It is easy to use and the courtesy use provided to non-profit organizations is fantastic when you're working on limited budgets.