Avaliações do Award Force

Everything!

Especially the rep our account tech support manager. she was on hand 24/7 with not just support, but with solutions, and confidence building techniques to help me take charge of the growth of our work.

The platform itself, is slick, very user friendly and a 100% reliable. It gave us the confidence we needed to launch our first annual HEAT awards. this has gone so well, we are already pencilling in next years campaign.

Award Force have been the first and only platform I have used for this task, but I wouldn't dream of going anywhere else.
In the grand scheme of things the cost was extremely good for all the benefits we obtained, and even though our event programme is over, we are still able use all the data for our analysis and personal development.

In all honesty I have very little bad to say about the whole experience.

If you really pushed me for a balanced review, I would have to say that on a couple of times and considering I emailed support up to 4 times a day in the build up of our launch. that if our designated manager was out of the office or had finished for the day. The person that took over sometimes was a little enthusiastic to come back with a response and not grasp how slow I was being.

That's really nothing bad just maybe a pointer for the future that they get a summary of the clients habits and personal synopsis before responding to a query.

I have already detailed this

I have already detailed this

AwardForce is very easy to use and means we can send one link out to hundreds of judges to get the best quality judging we need. The support team are super useful and always reply in good time, there have been times where we need something done urgently and they are very quick to get back to us with a solution. It's easy to download data and keep a record of how we are doing year on year.

It would be good if you could view more on the page at one time, for example filter some of the options when viewing entries like you can in excel but in the site.

Other than that I have no cons! :)

Processes are relatively easy as is replicating seasons. Pulling reports is an absolute joy compared to asking the database the right questions as you do in RE and any queries or challenges you may face are quickly fixed by the team of consultants. They're happy to show you, teach you or do it for you. I also really like the ability to choose what you can see.

It can be tricky at times like all software however, by working slowly through the problem and with the assistance of the consultants, the majority of challenges can be worked through

Award Force is extremely user friendly, while also providing a robust and feature filled platform. The system walks you through every step of what you need to run your custom award program. The layout is clean and organized, while simultaneously ensuring that the functionality of the platform is not dumbed down. You will find it is very sophisticated and able to be highly customized for your organization's needs. For our organization, we loved the ability to customize the site to use our brand's assets, without needing to bring in an outside designer or developer.

Even better, the vast online guides and reference materials are awesome. They're a huge resource when you're onboarding Award Force for your organization. If you need any answers, they're just a minute away.

I would like to see better sorting and better reporting. Our owner is a report fiend and sometimes we struggle with not being able to export exactly the reports we need for meetings and check ups. Overall not a huge problem, but something we would like to see addressed in the future.

The program is fairly intuitive so the learning curve is not too steep. And for the times when I have needed help, the response time and quality of support is unparalleled in my experience. I send an email, within a few hours no matter what time of the day or night I send it, someone from around the globe answers me. If further assistance is needed e.g. a call with someone, it can usually be set up within a day or two of my request.

And the quality of the support is excellent. The staff are extremely knowledgeable of the product and understand the questions from a user or functionality perspective vs providing technical-speak. It seems that often times tech support for other SW I have used is staffed by technical wonks who write the code and make the bells and whistles but don't have a real understanding of the business or user function so the support comes from that perspective rather than understanding what I am trying to do and then providing a solution.

Another thing that I use all the time is importing to excel to run reports. In this way, I can always have a user friendly aggregated view of what is on the platform depending on what I am needing. I love this ability to have offline access and I know some of our judges have also made good use of being able to download PDF versions of entries that they can review on the go and then come to the platform to enter their scores and comments.

I have come across some small functionality that I would like to have such as a bit more ability to "pretty up" my email broadcasts or filtering by 2 different dimensions to randomly assign entries for judging. With that said, the SW really addresses so many of our main needs that these issues are not an issue and I have been able to create workarounds if needed.

I run an awards program that gets more than 4,000 entries a year, and before we found Award Force we were allowing people to submit by just sending us a PDF. It was a huge effort to collect them all, a waste of paper to make a "packet" for judges to read, and a colossal pain to notify the winners and losers using a mail merge. Award Force is like a godsend in that regard -- it allows me to keep all the entries in one place, have the judges evaluate them right with in the system, and then I can notify winners and losers right from the system as well. The software allows me to program my questionnaire so submissions are automatically separated into the appropriate category, easily assign judges, and help users from the back end.

The software can have a steep learning curve for new users (I onboard new judges all the time as we hire new people and it can be confusing at first). I wish some of the language was more intuitive. The system also sometimes can run slowly if I have a lot of tasks running at once on a big set of entries. And I think this is a problem on the end of my users (they work in places with very strong spam filters), but sometimes the notifications I send don't arrive where they're supposed to. I suspect they're getting caught in quarantine, but it causes some extra work for me on the back end having to look up individual submissions.

The software can be customised to suite various award types as a result is versatile. It's certainly great for awards programs with multiple awards under different categories.
It is easy to use and modify even after set up. Good reporting capabilities and great dashboard.
Many options for judging of awards and can include different rounds as well. Good branding opportunities within the system, whether it be for your own awards program or your sponsors & partners.
From the research I have done this system is the best and is priced well.
The level of support available is great whether and you get to speak to a real person, from initial set and an ongoing basis. Many others don't offer this level of support.

There really isn't anything I don;t like about it. It more than suits my needs.

The product is versatile and the support team is TOP!
Whenever I had a question (simple one or complex), the support team got back really fast and was very helpful and friendly. It's also great that we can request for short Zoom call to solve the problems. I find it very helpful and efficient, than to send numerous emails back and force.

It takes some time to learn the system. There are so many features (which is good), but it also makes it harder to learn the functions. Now that I'm used to using the system, it's not a problem, but in the beginning the interface was a little confusing (e.g. you are able to access the judging from the judging menu and also settings > judging, only "one" form editor for all awards)

Very easy to set up and use! I am extremely pleased with Award Force on so many levels. As an awards administrator, it offers everything I need and more. Our users, both entrants and judges, have no complaints and are pleased with the platform.

I really haven't had any bad experiences. I do wish I could mirror a users account to see exactly what they are seeing and currently that is not possible as far as I know. As an admin, when a user is having an issue or question, it would be nice to see exactly what they are seeing so I can problem solve. Award Force takes privacy and security of the users seriously, so I am thinking this is the reason why I cannot mirror a user.

The software is extremely well-designed. It is capable of handling multiple projects/programs at one time and it keeps all the information collected from applicants/entrants organized. The ability to export data to Excel is a great feature. The program is easy to use from all standpoints, including on the entrant side (usually students, in our case), judging side (usually faculty and administrators), and on the administrator side in setting up Award Force and manipulating it to suit our needs and events. Customer service is outstanding!! Seriously, top notch. The help videos are extremely useful, too.

Truthfully, I do not have any complaints. We have been very pleased with Award Force and I would strongly recommend it to anyone.

Flexible for different needs, easy to use, professional look and feel.

Not being able to run multiple programs at the same time - we would love to use it for our other Prize programs!