Avaliações do Fresha

A praticidade de agendar sem ter que depender de outros. A visibilidade da agenda do serviço que queremos agendar.

Ao repetir agendamentos não assume toda a informação do agendamento anterior. Só assume os serviços e não o professional.

Ele até serve bem para fazer os agendamentos

A aplicação não aceitava de maneira nenhuma minha conta bancária, já havia meses que entrava em contato e sempre fazia o que eles pediam, para no final devolverem 96€ para meus clientes que não tenho contato e me deixar sem nenhum dinheiro
Perdi o dinheiro que tanto trabalhei por ele por causa do Fresha. Em pleno dia [conteúdo sensível escondido] eles tem muito descaso para resolver a situação e não respondem os e-mails ainda teve a capacidade de deixar a minha conta fresha com saldo negativo de quase -7€

Achei facil de usar e colocar na rotina lara as tarefas diarias

podia ser mais barato mas gostei do modo pratico que a plataforma é

Perfeito para as minhas tarefas diárias no meu ramo

Um pouco de dificuldade para instalação

Há boas configurações que tornam o aplicativo muito funcional

O valor de alguns recursos poderia ser mais acessível.

Ótimo aplicativo para procurar por um profissional qualificado. As buscas são fáceis de fazer, tem os preços, combos, os detalhes, da para agendar um horário direto pelo programa. Super moderno.

Como é um programa com recursos novos, nem todos os lugares pra onde se viaja encontramos informações de estabelecimentos comerciais.

We switched from Booker, who we had been with for 8 years, and so far the experience has been great. I love that Fresha works great on all devices and that our customers can do pretty much anything from their phones, including make and amend bookings, complete consultation forms, add payment cards, see their history etc. It's easy for our customers to book and check availability with their favourite therapist in a few clicks. The integrated payment system is good value and Fresha provide everything .. so no separate card processing, payment gateways or machine rental charges. The UK support is helpful and friendly and there are lots of articles, videos etc to help you get set up.

New features are being added all the time (you can see what's planned on their community pages). Features not currently available but in an ideal world I would like are, the migration of appointment history and existing gift vouchers, discount codes that can be promoted to clients and entered online and more options for sending out emails along the lines of MailChimp. Some of these are planned so it's still a great choice.

Have been using it to get unlimited bookings for my farm medical services.Fresha has really boosted my sales and have used it to attract more customers through online bookings.It zero monthly fees making it affordable for everyone.Have been updating my clients via automated texts.

No Cons about this amazing software.Has really helped me in strategizing my company.

Fresha is terrible! They have terrible customer service. No phone number to ring. Terrible lags in getting back to support emails. Hidden fees. It is not user friendly
I have switched to timely and I am so happy. They have a number, very friendly and platform very user friendly.

Everything but mainly the staff and their customer support team.

Ease of use for both practitioner and client.

Soap notes are not available to write/chart.

I love that my account houses all providers that I have used previously who also utilize Fresha.

I can't really say there is much that I do not like about Fresha.

Price point
Visual is ok
Theoretically some features that are nice (but often awkward to use)

Customer service is HORRIBLE. NO PHONE to call anyone. They don't always respond to emails and when they do it's never the same person so ongoing issues are difficult to resolve. The demand screenshots even when you adequately described the issue and it is easy to u
understand- this is frustrating when it's intermittent (like it doesn't want to integrate the credit card payment)

They deploy new features, but it is difficult to utilize them sometimes as the instructions are vague.

Simplicity of setting things up as well as the dashboard/ interface

The 20% fees is quite steep compared to other software's

It’s easy to see what’s available and what services the stores/companies provide, and easy to make an appointment with the app.

It’s not that obvious to find the exact service I’m looking for, if we can contact the stores (like leaving messages) directly from the website, it would be great

I did not get to use this product for long before realising it would not be suitable for my business needs

Unfortunately it did not meet my business needs. Deleting your workspace takes 7 days and yet they do not allow for refunds if it is within this window. It seems they need to review their policies to allow for immediate deletions and no refunds or allow a window for both. They have left gaps purposely for the customer to be charged regardless of whether it works for the business which in my mind is highly unethical.

Affordable first of all, no hidden fees, easy access to customer service, and overall easy to use product.

The future of charging can be improved.

I compared a few different booking systems before settling on Fresha. I chose them because they are one of the more cost-effective alternatives on the market and provide a very seamless customer experience. The app really looks beautiful, so I knew it would be a nice experience for customers. The Fresha team also seem to be working on the app software in the background all the time, and I appreciate that they're always looking for ways to better the experience for businesses and customers.

All businesses using the Fresha software are visible via the app. While this is great for other businesses to get more visibility, it's one extra step for customers to look up your business in order to book through the app. I'd also prefer if the cancellation policy could be more tailored rather than one, flat policy. 50% within 24 hours, 100% within 4 hours for example.

Fresha is really easy to use and easy to manage the salon schedules for employers

Sometimes if you need to update the price it is hard to update it takes long time to update and when you invite the others sometimes it reject. and little over price for updating the service

Easy to use, for myself and clients, I liked the text message reminder

The rising costs, just little things adding on here and there

I currently use Fresha to keep track of my nail appointments. It’s easy to navigate through and I love the reminders it sends via sms.

I do wish the particular layout I have was easier to read. I find if I have multiple appointments, that I’m having to scroll through vs it would be nicer if they were in a grid-tile type view.

I am able to book appointments through fresh easily and get reminders

It sometimes logs me out and doesn't keep me signed in

First of all: FREE! Second: Complete! Third: take notes, upload pictures which is great for before/after pictures or medical exams, prescriptions, etc. Fourth: Patient notifications by e-mail and SMS... is that enough?

I'd love to be able to edit the SMS reminder. I love the fact it has Portuguese as a language, since I'm based in Portugal. HOWEVER, the fact that it uses Portuguese from Brazil (as if that's even legit) is annoying. Words like "gerenciamento" and "oi" on a reminder for a health appointment in Portugal shouldn't exist if you want to look professional :(

The platform is easy to use and has lots of features that improve online booking

The customer service isn’t the best in responding promptly