Avaliações do Dispatch

Tracking our technicians was a great feature for me and the office staff. I also like that we can submit reviews to popular social media sites.

Having the pages of the map and information or schedule all on the same page. Also the mobile app doesn't have the ability to edit.

Easy to use, great customer service. Reliable.

Didn't have much offers for trucks with pipe racks.

Easy to use. Gets the job done sometimes.

The customer service is awful. Would not recommend ever. No way to just call them to solve an issue takes them forever to reply to emails.

Easy to navigate and enter in new customer information.

You cannot search archived jobs - huge disadvantage when I need to look back at an older job.
It is not very well integrated with other systems.

It could be a useful tool if not for the cost.
Gives ability to enter notes for each customer/address.
Gives mapping ability to see where calls already scheduled are located and where new ones are in vicinity.
En Route feature is nice to advise customers you are on the way BUT it is way too aggressive in giving frequent updates to the customer on your every move while on the way.
Keeps status of appointments separated nicely from new to parts on order to completion.
Customers get to respond with review at the completion of each call with a text.

-Pricing is excessive - very excessive by comparison
-New customer entry is not user friendly. Quirky and sometimes have to try to do it multiple times.
-We are forced to use this app for a home warranty company we do work for free. However, in order to 'upgrade' - to access features we currently have in our other dispatching software app we already had and pay $60 per month for - this one wants $199 per month. So option is to run 2 dispatching software and do double work or pay over 3 times the price for a product we don't find as user friendly as our current one
-EnRoute feature is invasive to privacy and gives too many updates to customers while along the route. Can't use it until you pull up in the driveway to avoid the aggressive following.
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Clean graphics, readable. The storage space seems very nice.

Repetitive information, glitches with the chat. Missing history

If it had worked properly, I might have something nice to say. But it just never worked properly.

Crashing, no integration, customer service never helpful

I like that it's compatible with AHS and the clients come across easily. I also like that they have apps because i travel a lot out of the office.

I don't like that the software can be extremely glitchy. While it does allow you schedule it changes the name of clients if it feels they are similar creating a lot of work if you have to enter them individually. We recently have also had scheduled clients not show up on the scheduled dates. This creates issues when your workers rely heavily on this software to keep them on track and on time.

The ease of use and overall organization. Also how there is a way to label jobs and add notes and pictures. Also the fact that is has partnered w/ some of our partnering warranty companies to save us the time of manually entering the job info or ahving to update the warranty portals!

IT WILL MERGE JOBS THAT ARENT SUPPOSE TO MERGE!! It also does not allow you to search for an invoice by invoice # - you must look up the address or customer, (which can be a huge pain when you have done several jobs for that same client) and then open up everysingle job, check the invoices displayed, then go back and search again, click the 2nd search result.. and so forth. Takes quite a while when you have someone waiting on the phone for an answer to what is suppose to be a quick question.

It works with home warranties which the home warranty companies we work with required us to use this software

Its to easy to accidentally delete an invoice. Picture quality is horrible. App has extreme difficulty uploading pics. It not the phone as it has the same issues with android or apple and even the latest greatest phones.

I like the convenience of knowing where my team members are, how they are doing through out their day. The ability to view pictures and notes that are sent to us in office. As well as closing out the records before they come back at the end of the day. The convenience of our clients knowing when their team members are on their way, when they start, when they finish. And a review scoring their service is given immediately.

Many times through out our day we will get calls from clients expressing they didn't get their notice that their team member was on their way. Delayed notices:

None. The customer support is nonexistent.

They are literally zero help if you have issues. I've called a few times and I'm still waiting for a return phone call from 3 weeks ago. Don't depend on this program for your business. If you have issues you're going to regretting your decision.

its easy to use , a few reps are great to work with

customization n the fact that it crashes 2 times a month, field workers on mobile app constantly have problems , and customer support is only 9 to 5, emergency after hours is non existent

Quick and easy to use. Makes communication with customers and teams fast and easy

houses are not always in order. They do have a number next to them now but sometimes duplicated if moved a house from another team, so we have to hand write a note to the team to correct the order.

Dispatch offers a comprehensive infrastructure that helps us to manage the entire field operations.

MAC and Windows programs would be extremely beneficial for our operations.

Easy to train on thios software to new hire .

Very user friendly.

It needs more options for HVAC industry.

Like Maintenance Agreement Sales etc.

We can track teams throughout the day and dispatch uploads necessary data to our computer to expedite closing out workorders.

Would like to be able to offer customers an arrival window in their service alert that comes in the day before.