Avaliações do Hapana

OneFitStop was easy to learn and is wonderful to use! The software is very customizable and keeps me organized.

So far I've had great success with every feature and tool within the software and have no complaints thus far.

The App they made for us is really easy for our clients and members to use - we now have no one behind on their payments and packs. It looks great and works really well too.

Integration was easy and very quick. The only things we are asking to be improved are; more automated featured woven in to the Membership Suspension system (but it works well right now) and two way text messages. Both of these items we have been able to discuss directly with the owners and managers of OneFitStop and they are developing solutions first thing in 2021. In fact, whenever we need any help or are looking adding/making changes to the existing system to make our jobs easier they always listen and come up with solutions ASAP. Great!

Honestly there is nothing about hapana that I could be grateful for. For what you pay you get a barely working app that's hard to navigate, easy to make mistakes and the the support is always rubbish. Hapana have lost me a decent amount of time and money!

How difficult it can be to navigate, how slow and ineffective support are. They don't help at all or action any suggested improvements.

Class scheduling and client management plays a huge role in how we use Hapana. Both are very user friendly and easy to navigate.

The app not being completely customisable.

It’s perfect for our business in every way. It is very user friendly which is perfect for our staff

We did try to integrate our biometrics and at this time it is not possible. Still hoping in the future we can get it to work

This program had a rocky start with my business, but has immensely improved. It gives me a platform to take payments safely, display my schedule, have clients book in and notify them of any changes, etc. Now that everything is set up and the kinks are ironed out it is very smooth.

It gets a bit expensive, so you have to make sure it is worth it for you to have it. If time and ease is a concern to you, then it is totally worth it.

Customer service can sometimes be inconsistent (but is improving).

Nothing. please when you are considering this platform, please use the other option

1. Slow CS 2. Very low capacity for IT development => Most IT guys are outsourcing in India3. Booldy expansive then product quality4. Only care about expansion even platform has lots of problems5. If extra requests, you have to yourself. They do not care about your request.

The best.... maybe even amazing feature, is the personalised app. It is so easy for my clients to use, but more importantly, they use it without me even knowing. They purchase classes, packs, workshops, all on their device and more importantly, all on their own - via the link I have supplied either on email, facebook or website. The desktop system is just as easy once they follow the link.

I will also mention, that even if they are not a client - they too can create their own account, and start their memberships all from the comfort of, wherever they are.

So all this in a nutshell, is members, clients, new clients can pay for services without me having to chase them.

Initially the customer support lacked, the support was awesome, but it was a matter of tracking down the support and waiting for it. They have since rectified this and have online real time support, which is heaven sent.

Like any system it has it's glitches, but I actually think it's more me the user getting my head around the best way to set up memberships, workshops and classes.

The biggest con I have is that you cannot use the same email address for clients. You also cannot have an employee as a client, would be good if they were automatically in the system as both.

Family sharing would be another awesome feature as it's very time consuming setting up different accounts for a child and then having to tell the parent that you need their card details recorded in 2 places - that is an uncomfortable situation.

The previous software I use was a multi industry software that didn't serve our purpose. The switch to OneFitStop was seamless and to be honest I wish I did it earlier. The fact that it is a dedicated fitness software makes so much of a difference. From member usability to management back back end software, it does the lot. Our team is so much more efficient in everything we do. I highly recommend to anyone considering.

The only thing I can pick and it is minor were some features with the dedicated app. Switching between sites was a bit clunky however to the management team they have fixed the issue in their next update. Thats another great point about OneFitStop the ability to work directly with management to resolve any issues.

OFS has grown and developed over the years that we have been working with it.
The platform is not only simple for my staff and clients to use, it does so much more in the backend that we required to run our business smoothly. The support is also outstanding, all local and and email/phone call away.
One of the best business decisions we have made.

No Cons. Above and beyond anything else we have seen on the market

It was reasonably easy to learn and cheaper than others

Poor response times, billing on system was always different to what customers are charged and you couldn’t explain it, unable to check people in for gym us only so we had to keep a paper book as well and hope that members were paid up, extremely slow, very poor service if you’re not a massive facility.

OneFitStop has provided us with the ability to grow and evolve our digital offering to our membership base as our business has expanded and the needs for both internal requirements and external deliverables have progressed.

Initially there were hiccups with roll-out and in particular, integration with third party providers such as EzyPay however these were resolved promptly

- Personalised App
- Engage Marketing system
- The customer service!

- Changing a clients details can be tricky - our old software had tabs within the client where you could see all their details instead of having to go back to the dashboard to click into a different section (eg. Payments)

None. (I need to use 40 characters to complete)

It simply doesn't work as an effective tool for managing your business. Unfortunately, as part of the BFT franchise, we are stuck with a system that simply 'isn't good enough!'

That it was easy to use and flow was very easy to setup

some functions for admin, eg.
more functions available for revenue and also being able to change anything if needed, which for something s it doesnt allow.

Hapana is the only platform that I have found that legitimately competes with the industry leader. Their customer service blows EVERY other platform out of the water! The Hapana Team puts so much care into their product and genuinely listens to their clients.

Nothing. Hapana works exactly as needed and their support is amazing

Great product with a tech forward and app centric focus.

App feature limitations. I would like to be able to keep track of more statistic for our members in the app with our brand.

The ease of use for our members via the app, but also the ease of use for staff, it was very intuitive.

Some minor elements of the UX need improvement which have already been raised by other franchisees.

Hapana have helped us customize the software to adapt to all chances in our needs

The levels of service offered has eliminated any cons we may have experienced

Looks great on my website with everything thought of down to the colour scheme. All the options around packages and online booking are very user friendly

Can't wait for the mobile app version of everything! A few glitches when trying to use the mobile web page to book sessions from the dashboard