Avaliações do Hapana

Honestly there is nothing about hapana that I could be grateful for. For what you pay you get a barely working app that's hard to navigate, easy to make mistakes and the the support is always rubbish. Hapana have lost me a decent amount of time and money!

How difficult it can be to navigate, how slow and ineffective support are. They don't help at all or action any suggested improvements.

I like the workflows in Grow which give us the ability to streamline all our leads in one place and automatically follow through with a highly customizable process. Most member platforms I have worked with claim to have a built in CRM, but in order to maintain our follow through systems, we always had to use a separate platform before using Hapana

There are limitations with the member platform that make it inconvenient to set anything up with a past start/invoice date.

The support you get from the hapana team is next to none! I always feel very supported

I have no problems with the support I receive

Functionality plus easy to use and easy to train staff on

Cost is a little high comparative to others in market

User-Friendly Interface: Hapana offers a clean and intuitive interface that is easy to navigate, making it accessible for users of all technical levels.
Comprehensive Features: The software includes a wide range of features such as member management, scheduling, billing, and reporting, which helps streamline operations.

Pricing: The software can be relatively expensive compared to other CRM options, which may be a barrier for smaller businesses.
Learning Curve: Despite its user-friendly interface, there can be a learning curve for new users due to the extensive features and customization option

The functionality to be able to create your own packages and memberships. Gives us the control to grow our businesses effectively.

The reporting can be hard to find and very time consuming. A accurate dashboard would make this incredible.

As a gym owner who's implemented One Hapana into our daily operations, I couldn't be more pleased with the impact it's had on our business. The platform is a game-changer, streamlining client management, scheduling, and financials—all in one user-friendly interface. Its features have significantly reduced administrative workload, allowing us to focus more on client interaction and service quality. The integration capabilities with other fitness apps and wearables have also enhanced our ability to provide personalized fitness plans. Overall, Hapana has not only improved our operational efficiency but also elevated our client satisfaction. Highly recommend it to any fitness business looking to upgrade their management system.

While Hapana has been a fantastic tool for our gym, a few cons are worth mentioning. The initial setup and customization can be time-consuming, requiring a significant upfront investment of time to tailor the platform to specific business needs. Additionally, for those less tech-savvy, there might be a slight learning curve. Lastly, while the integration with other apps is generally strong, there are a few key fitness and wellness apps that it doesn't yet support, which can limit the comprehensiveness of client data. Despite these points, the overall value and efficiency gained still make it a top choice for us.

- The wide variety of products allows us to keep all of our operations in one place!
- The people! All Hapana Staff interactions we have had over the last 4 years have been enjoyable. You can tell the staff enjoy working for Hapana.
- When we started with Hapana the company was very new and as such had a lot of features we wanted but were not available at the time. The team have been very good at taking feedback and ideas onboard to continually improve the offering available.

We would love to see more communication around new feature releases. This year we have noticed more and more knowledge base articles being released which is great but would love to receive these in our inbox so we don't miss any.

The App they made for us is really easy for our clients and members to use - we now have no one behind on their payments and packs. It looks great and works really well too.

Integration was easy and very quick. The only things we are asking to be improved are; more automated featured woven in to the Membership Suspension system (but it works well right now) and two way text messages. Both of these items we have been able to discuss directly with the owners and managers of OneFitStop and they are developing solutions first thing in 2021. In fact, whenever we need any help or are looking adding/making changes to the existing system to make our jobs easier they always listen and come up with solutions ASAP. Great!

Superior functionality for business owner and customers ie. reporting, lead generation, member App features and engagement, IT support and web integration. Overall better value to their competitors.

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Nothing to report at this time.

The ease of use and the functionality that enables our brand to run the business.
We have 20 Listen To Your Body studios and the software meets our needs and some.

Nothing really. The system does what we need it to do.

The best.... maybe even amazing feature, is the personalised app. It is so easy for my clients to use, but more importantly, they use it without me even knowing. They purchase classes, packs, workshops, all on their device and more importantly, all on their own - via the link I have supplied either on email, facebook or website. The desktop system is just as easy once they follow the link.

I will also mention, that even if they are not a client - they too can create their own account, and start their memberships all from the comfort of, wherever they are.

So all this in a nutshell, is members, clients, new clients can pay for services without me having to chase them.

Initially the customer support lacked, the support was awesome, but it was a matter of tracking down the support and waiting for it. They have since rectified this and have online real time support, which is heaven sent.

Like any system it has it's glitches, but I actually think it's more me the user getting my head around the best way to set up memberships, workshops and classes.

The biggest con I have is that you cannot use the same email address for clients. You also cannot have an employee as a client, would be good if they were automatically in the system as both.

Family sharing would be another awesome feature as it's very time consuming setting up different accounts for a child and then having to tell the parent that you need their card details recorded in 2 places - that is an uncomfortable situation.

The support is second to none. The management system is simple, effective and a great user experience for our clients.

Sometimes difficulty optimising our customer sales flow.

Hapana has been great for our systems. Were a growing company with growing needs and their development team has been open and receptive to new ideas!

Because they are newer - some core functionality you would think would be built hasnt yet. This does create limitations

The previous software I use was a multi industry software that didn't serve our purpose. The switch to OneFitStop was seamless and to be honest I wish I did it earlier. The fact that it is a dedicated fitness software makes so much of a difference. From member usability to management back back end software, it does the lot. Our team is so much more efficient in everything we do. I highly recommend to anyone considering.

The only thing I can pick and it is minor were some features with the dedicated app. Switching between sites was a bit clunky however to the management team they have fixed the issue in their next update. Thats another great point about OneFitStop the ability to work directly with management to resolve any issues.

the support is phenomenal working with [sensitive content hidden] is a breezze

working with [sensitive content hidden] has been great for me and my company. ideas can be implemented so quickly thanks to the team at hapana.

The support staff have helped me through any question I’ve ever had in a timely manner. My rep has been supportive during any studio transition we have had and helped develop a personalized app for my studio. The reports are functional and provide all the data I’ve ever needed or wanted to find. Booking has always been a breeze for clients!

The price point is a bit higher than I would love but you get what you pay for!

Class scheduling and client management plays a huge role in how we use Hapana. Both are very user friendly and easy to navigate.

The app not being completely customisable.

The best thing about Hapana is the customer service we receive. The product is extremely user friendly but if there is a query of any type - support and our account manager answer us within an incredibly quick timeframe so we aren't left waiting for issues to be resolved.

The one con I find a little frustrating is when searching for a customer you must have the exact details - it doesn't auto suggest from just a few letters