Tidio

4,7 (463)
Escreva uma avaliação!
Comunicador para empresas, bate-papo ao vivo, messenger e e-mail

Classificação geral

4,7 /5
(463)
Relação qualidade/preço
4,5/5
Recursos
4,6/5
Praticidade
4,6/5
Suporte ao cliente
4,6/5

96%
dos usuários recomendam este app
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463 avaliações

Dayane ferreira Loner
Classificação geral
  • Setor: Publicidade e marketing
  • Porte da empresa: Profissional autônomo
  • Usado Mensal durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Ótima ferramenta de trabalho

Avaliado em 19/03/2023

Vantagens

A facilidade de concentrar as vendas no aplicativo assim ajudando no dia a dia

Desvantagens

Não tenho nada a falar que não gostei ! Achei um aplicativo bem completo

Luiz Maria de
Classificação geral
  • Setor: Publicidade e marketing
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante Avaliação gratuita
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Sensacional! Adorei!!!

Avaliado em 12/12/2022

Reduz o tempo de atendimento no meu site, e me ajuda a filtrar alguns leads antes de fazer um...

Reduz o tempo de atendimento no meu site, e me ajuda a filtrar alguns leads antes de fazer um atendimento. Sensacional! Adorei!!!

Vantagens

Fácil de integrar com o WordPress e configurar o fluxo do ChatBot, sensacional! Adorei!!!

Desvantagens

Fala integração com o Whatsapp, seria muito bom poder usar o ChatBot no whatsapp.

Elber
Classificação geral
  • Setor: Serviços jurídicos
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante Avaliação gratuita
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 9.0 /10

ótimo

Avaliado em 20/07/2021

Vantagens

Robô fácil de fazer para colocar em meu site.

Desvantagens

poderia ter a tradução para português e a possibilidade no aplicativo de já mandar mgs no whatsapp da pessoa ou já ir para a ligação, são coisas faciéis de implatar.

Resposta do Tidio

Hi there,

Thank you so much for the review and for the feedback!

Those are all the features that we would love to make available to our clients in the future. Thank you for the suggestions!

Marianela
Marianela
Classificação geral
  • Setor: Química
  • Porte da empresa: 51–200 funcionários
  • Usado Semanal durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 10.0 /10

Tidio, an interactive platform aimed at increasing the service process and increasing sales.

Avaliado em 30/01/2023

Tidio is an efficient and stable platform, it has analytical tools to understand the behavior of...

Tidio is an efficient and stable platform, it has analytical tools to understand the behavior of our customers and make constant improvements in our service processes, on the other hand, it integrates with third parties to increase the experience with customers and within our organization. It records visitor history and makes it easy for us to follow up to convert leads into customers, and in general, makes the job of customer service agents a lot easier.There is no doubt that TIDIO's live chat software empowers interaction effectively and offers the fastest and easiest way to help our website visitors.

Vantagens

The Tidio implementation process is simple and fast, and after a quick installation, we can start interacting in real-time with our leads and clients or offline. The widget to interact offline indicates to the user that there is no service agent at this time and the offline status is distinguished with a brief note so that our customers know that they can contact us with a form that will allow us to serve them as soon as possible. brevity.With Tidio, the offline email notification option is very useful as it allows us to receive queries from our website visitors directly in our email. And in the event that we are online, we can receive automatic notifications about new chats, new messages, and data about visitors who enter our website.

Desvantagens

Tidio is a very stable and efficient platform when it comes to registering and providing a service process in real-time or offline in a web environment, for small and medium-sized companies. In general, it provides all the mechanisms to monitor for continuous improvement. It also favors analytics-based tracking, which is really the biggest advantage of using this type of platform and as long as we're not talking about large corporations, Tidio will be able to cover all our needs.

Avaliador Verificado
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 4.0 /10

Lost WhatsApp Sign in after integration

Avaliado em 20/12/2023

Vantagens

Easy to use, has a nice interface, gives you a great report, and increases your customer range, customers reach you easily, and you can make all social media conversations from one place and that's awesome.

Desvantagens

unable to sign in to my WhatsApp account on my phone after integrating with Tidio, we only make conversations through Tidio WhatsApp chatting, and we are unable to sign in to our WhatsApp account through the WhatsApp Application and make conversations from there.

Fon
Fon
Classificação geral
  • Setor: Saúde, bem-estar e condicionamento físico
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

Support team is like waiting for Christmas

Avaliado em 01/11/2023

I got sucked into the Tidio marketing, got excited, decided to add it to our website, and then it...

I got sucked into the Tidio marketing, got excited, decided to add it to our website, and then it would not connect to my domain. I followed the available tutorials, but still couldn't connect it to our domain. I asked for support days ago, and it's been crickets.

Vantagens

Not sure. I can't even get the app working, and the support team has been unavailable for days - another bad sign.

Desvantagens

I least like never getting a response from the support team. I can't even tell if this is a good app on not.

Avaliador Verificado
Classificação geral
  • Setor: Publicidade e marketing
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 6.0 /10

Tidio

Avaliado em 25/10/2023

Tidio is a good software to use especially for this who want a simple software to communicate with...

Tidio is a good software to use especially for this who want a simple software to communicate with clients from their website

Vantagens

It had live chat and with that you can access text or messages sent by visitors or clients who need help in our business

Desvantagens

What I don't really like is the quality of the payment plan and what's involved in the package

Michael
Classificação geral
  • Setor: Imprensa
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Avaliação gratuita
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

Very dishonest

Avaliado em 10/01/2024

Referring to state office of consumer protection for prosecution, avoid as it appears to be a...

Referring to state office of consumer protection for prosecution, avoid as it appears to be a criminal company.

Vantagens

Everything worked good during the trial. Not the best solution we found, but good price (we thought) for the features

Desvantagens

After trial ended we found out that services that the web site claimed we would have access to on the tier we wanted would be additional cost. Customer support could not agree on why they were doing a bait and switch. Clearly a company with honesty issues, and I would not trust my money with them.

timothy
Classificação geral
  • Setor: Indústria farmacêutica
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

UNQIUE

Avaliado em 11/11/2023

Vantagens

Easiest way of attending to clients in the shortest time at ago

Desvantagens

Delay in approvaling accounts and disable them without giving a clear reason

bamuwalaza
Classificação geral
  • Setor: Bens de consumo
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Execellent services

Avaliado em 11/11/2023

Vantagens

Support team is so quick, good and friendly dashboard and quick on loading

Desvantagens

the software only has postive impacts a for the min time i have used it

shilton
Classificação geral
  • Setor: Administração pública
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Mult-functional Communication tool for every website!

Avaliado em 05/06/2023

tidio has been an excellent companion for my company's website. the automated responses divert alot...

tidio has been an excellent companion for my company's website. the automated responses divert alot of traffic from our whatsapp lines and enhances overall user experience.

Vantagens

Automated chat features and lead generation

Desvantagens

the app has not worked very will since i installed windows 11, as such i have reverted to using the web version and also the mobile version.

Kisakye
Classificação geral
  • Setor: Plástico
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Quick and reliable

Avaliado em 18/07/2023

Vantagens

Enables us give quick assistant to our clients in that even chart bot can to programmed

Desvantagens

It becomes expensive in the long run since it needs experts

Avaliador Verificado
Classificação geral
  • Setor: Saúde, bem-estar e condicionamento físico
  • Porte da empresa: Profissional autônomo
  • Usado Semanal durante Avaliação gratuita
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Effortlessly elevate engagement

Avaliado em 13/08/2023

Tidio is a versatile tool for personalized, real-time interactions. The integration with various...

Tidio is a versatile tool for personalized, real-time interactions. The integration with various messengers simplifies the communication management of the various channels.

Vantagens

Tidio seamlessly combines live chat and chatbots so we can enhance interactions with customers. Being able to integrate with messengers streamlines communication and makes it very easy to attend all solicitations. The AI assistant and email marketing addons can be interesting additions.

Desvantagens

There's a learning curve for configuring advanced settings, but the support and resources minimize this.And the addons pricing could be less expensive.

Stephanie
Classificação geral
  • Setor: Software
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Great Alternative to Intercom

Avaliado em 21/03/2023

My experience with them has been great. It's a nice cheap alternative and we look forward to...

My experience with them has been great. It's a nice cheap alternative and we look forward to watching them grow.

Vantagens

I like how easy it is to use and implement.

Desvantagens

It's missing really basic features such as BOLD, ITALICS, and the ability to use hyperlinks. They put too much of an emphasis on bots but not the basics of using a chat program.

María
Classificação geral
  • Setor: Saúde, bem-estar e condicionamento físico
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Avaliação gratuita
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 8.0 /10

So far so good

Avaliado em 21/03/2023

Used to solve:- Last step customer conversion- Abandoned cart marketing/ lead generation (via...

Used to solve:- Last step customer conversion- Abandoned cart marketing/ lead generation (via emails)

Vantagens

I've been using it for 3 days, I really like the ease to use and to install, it allows me to be on the go and still reply to customers. Also the chatbot workflow is very extensive and customizable.

Desvantagens

That said ther is a MASSIVE miss for me on the chat: I would like to send voice notes directly, I've been selling on social media for over 2 years and there is nothing the customers like more than to receive a tailor made audio message for them, also for me it's so useful and fast (more so when I'm on the go.

Alternativas consideradas

WhatsApp

Razões para mudar para o Tidio

Chatbot was trash, and whatsapp is VERY comfortable for me, but it adds an extra screen switching (to start the chat you have to redirect to whatsapp), also it exposes the customer to giving their phone number (which they maybe wouldn't want to do) lastly it would leave no option for PC users, because they don't have whatsapp.
Bonnie
Classificação geral
  • Setor: Entretenimento
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Avaliação gratuita
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

A must-have for businesses that rely on online sales

Avaliado em 11/01/2023

We have used facebook widgets and similar in the past but Tidio has been leaps and bounds ahead of...

We have used facebook widgets and similar in the past but Tidio has been leaps and bounds ahead of that. The analytics and the tracking of user behavior is on point. The ease of creating chat bots and canned responses and the overall look and presentation of the widget, as well as seamless integration with Wordpress makes us feel like it's going to be great for business. We are still in the free trial and have already received one booking because the customer was able to ask for a discount code through chat. We love it.

Vantagens

I love being able to create our own chat bots to answer customer questions quickly and easily. Being able to track their behaviors, re-marketing return visitors to the site and initiate conversations based on what they are looking at. Many people won't call to ask a question and prefer to chat and being able to have that capability and do it effectively is going to change the way we do our online sales.

Desvantagens

The templates have not been entirely helpful for us as we are a unique industry (escape rooms). Most of what I've done I have had to set up manually from scratch. Luckily, that has been pretty easy to do. If it integrated with our booking software Resova it would also open up so much for us.

ofwono
Classificação geral
  • Setor: Materiais de construção
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Simple and Fast

Avaliado em 11/11/2023

Vantagens

Provides the cheapest platform to communicate to clients effectively

Desvantagens

The support team does not respond to inquiries in time and has slow software loading

Frank
Classificação geral
  • Setor: Alimentação e bebidas
  • Porte da empresa: 10.000+ funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

easy to open up a chat with someone

Avaliado em 11/11/2023

Vantagens

Software is easy to open a chat with client in the application, it is easy to install on the website

Desvantagens

the tool is easy for me and have no issue with this for now

Sharon
Classificação geral
  • Setor: Ócio, viagens e turismo
  • Porte da empresa: 10.000+ funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Has canned resposes

Avaliado em 12/11/2023

Vantagens

Tidio has canned responses that makes it easy for us to respond to clients with saved responses

Desvantagens

I have not seen any issue with the software now, it is good

Mwiraguzu
Classificação geral
  • Setor: Rádio e televisão
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

canned responses makes it easy

Avaliado em 08/11/2023

Vantagens

The interface is clean enough, they have canned responses that makes it easy for me to respond to questions

Desvantagens

Pricing is high where you even pay to remove branding on the software

Brayden
Classificação geral
  • Setor: Entretenimento
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

CHS Student News Tidio Review

Avaliado em 06/02/2023

Its a very good product.

Its a very good product.

Vantagens

The Live chat, and the chatbots are very helpful at keeping our support streamline.

Desvantagens

The fact the most of the features I would actually use are blocked behind a pay wall.

Deyan
Classificação geral
  • Setor: Gestão de organizações sem fins lucrativos
  • Porte da empresa: Profissional autônomo
  • Usado Semanal durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 8.0 /10

Great free user support tool

Avaliado em 08/04/2023

Great value for money - and even better if you can fit in the free plan. The company has been...

Great value for money - and even better if you can fit in the free plan. The company has been developing throughout the years so its definitely one of the safe bets in the industry

Vantagens

Tidio seamlessly integrates live chat with social media channels to create a singular online communication platform that simplifies customer support and answering to user inquiries. Their free plan is generous enough to satisfy the needs of many small businesses and organizations. The interface itself is very clean (unlike tawk.to) and easy to learn and use.

Desvantagens

Free plan's limits are a bit low, though even on the paid plan you do get a decent bang for your buck. Live chat is not as powerful as Intercom's, feature wise, but also no where near the price.

Alternativas consideradas

tawk.to, Intercom e HubSpot Service Hub
aya
Classificação geral
  • Setor: Serviços ao consumidor
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Elsalon

Avaliado em 22/03/2023

Vantagens

enabling me to know what's the other party writing

Desvantagens

the new design is really bad, the old one was easier

Romualdo
Classificação geral
  • Setor: Cosmético
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante Avaliação gratuita
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Works Perfect for us

Avaliado em 03/03/2023

I give a 10, even with the opportunities to improve the tool, since is easy to use, very good...

I give a 10, even with the opportunities to improve the tool, since is easy to use, very good technical support and solve our need at the moment. I will purchase the license after I see the performance with customers. Since I install it 2 days ago, is to early to evaluate the performance and the use by the customers.

Vantagens

The drag & drop interface. No programming knowledge needed

Desvantagens

That is not able to change the order of the pre-configured answers in the list that the chatbot display on the conversation

Keith
Classificação geral
  • Setor: Gestão de organizações sem fins lucrativos
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Tidio has revolutionized our service!

Avaliado em 24/01/2023

I shared about this in the Pros.. This app will help us save lives of people who come to our...

I shared about this in the Pros.. This app will help us save lives of people who come to our website in extreme life crisis, thinking the only way out is to take themselves out. I have already seen even through the chatbot that this will save their life. We've already had it happen once in a live chat I conducted, in the first few minutes of activating the app on our website.

Vantagens

I rated everything the highest. Why? Because Tidio is an amazing tool that takes customer engagement off the charts! So easy to use, and they have thought of everything when it comes to engagement, live chat, bot, analytics, tracking, data... There is so much in this app to use.. I've only been a customer for just a few days, and I am finding it hard to stop using the app, setting up our custom bots, live chatting with users on our website... it is just the most amazing way to help people who come to our website who are experiencing a life crisis. This app WILL save lives.. It already has!

Desvantagens

Allowing the user the option to select if they would like the chat transcript emailed to them would be nice! An auto assigner to an operator for the chatbot would be good as well. It would make managing the chats a bit easier. Other than that..I can't think of anything!