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86 avaliações
- Setor: Petróleo e energia
- Porte da empresa: 201–500 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Excellent Customer Service
Avaliado em 21/02/2020
Overall, i love the product, but it is pricey
Overall, i love the product, but it is pricey
Vantagens
The software gives me a peek into the day of a user that needs monitoring
Desvantagens
It is a little clunky, A little hard to navigate through.
Resposta do Teramind
Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
The Teramind solution can be a bit overwhelming, as we do offer a wide-array of solutions under one roof. On the top right-hand side of the dashboard you will find a Tour Guide, which should help in using and the Teramind solution to its fullest as well as any navigation issues you may run into.
We thank you once again for your review and are working towards providing an even better user experience for our customers.
- The Teramind Team
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Convenient and comprehensive cloud based PC monitoring software.
Avaliado em 13/04/2018
Remote user time management, security risk mitigation, and productivity enhancements.
Remote user time management, security risk mitigation, and productivity enhancements.
Vantagens
It's easy to install, access, and monitor client PCs . This is a mature and feature-rich solution for on-premise and remote user monitoring. It can be configured so users know they're being monitored; there's also a silent install option so that users aren't aware the software is installed or that they're being monitored. Customer support is easy to contact via the website (chat feature) or email.
Desvantagens
There was some firewall and anti-virus configuration necessary, which was somewhat time consuming and not mentioned by sales, but their support staff was able to assist in resolving our issues. This is a somewhat more expensive solution than others we researched, but it also has the most features.
Resposta do Teramind
Hi Larissa, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
Teramind is white-listed from most of the big players in the AV/FW world. For those who are currently unaware of the Teramind solution, simple exclusions may apply to allow the agent to properly communicate with the server.
We thank you once again for your review and are working towards providing an even better user experience for our customers.
- The Teramind Team
- Setor: Publicidade e marketing
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 3.0 /10
Easy to use but worst customer support
Avaliado em 21/06/2022
It solved my problem of employee monitoring for a while until I came across the issue of video...
It solved my problem of employee monitoring for a while until I came across the issue of video recording which is a real deal breaker for me. I am now looking for other apps to switch to and would not recommend Teramind to anyone.
Vantagens
The software has great features and is very easy to implement and use. When you get so many features, the high price seems justifiable.
Desvantagens
The customer support is really bad. I purchased the licenses mainly for its video recording feature but since last one month, I am not able to view old recordings. I can see only a week old recordings. It has been a month since ticket has been raised but they don't care to respond. And when they do, they just say the devs are working on it. So if you face any issue, only god may help you.
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Preventing under billing in Essensuals Toni&Guy Salon in India
Avaliado em 13/11/2018
It has been a good journey.
It has been a good journey.
Vantagens
We have been using Teramind to prevent under billing in our salon for the past year. It is the best solution I had found in the market. It recorded all our billing activity so that in case of a issue we were able to asses what went wrong where. It also brought productivity up as we could monitor the access of non work related websites.
Desvantagens
Sad to say that we no longer use Teramind as it has a min requirement of 5 licenses but we have only one system to monitor. It is not friendly for small scale businesses who still face the issues that other businesses have. Would be nice to see a single user solution in the future.
Resposta do Teramind
Hi Pradeep, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
Please keep an eye out for new feature and improvements, as we work hard towards providing an even better user experience.
We thank you once again for your review and are working towards providing an even better user experience for our customers. Your feedback is appreciated!
- The Teramind Team
- Setor: Terceirização/Deslocalização
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Powerful Employee Monitoring Tool!
Avaliado em 16/12/2019
All good so far, except the issue that it keeps getting disconnected and I think the system really...
All good so far, except the issue that it keeps getting disconnected and I think the system really requires a fast and stable internet connection so everything that's being captured from your PC is uploaded in real-time.
Vantagens
I like it when it records videos of the screen activities of our remote employees. It just gives us more peace of mind about what they are all doing throughout the day at work.
Desvantagens
What I don't really like about it is just it constantly gets disconnected. Maybe cause of the bandwidth issues as the system captures videos of all your screen activities, so it would constantly reboot and all just to make sure all recorded videos are uploaded on the server.
Resposta do Teramind
Hi Yuri, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
We encourage you to work with our support staff to assist in troubleshooting any issues you may experience with connection problems.
We thank you once again for your review and are working towards providing an even better user experience for our customers.
- The Teramind Team
- Setor: Impressão
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great service great system
Avaliado em 19/04/2018
Vantagens
We've been with Teramind for over 4 years and have seen significant improvements. We are happy to have invested in this platform.
Desvantagens
Nothing I would say negative about it. Just looking forward to seeing a slightly faster method for installing it on our workstations.
Resposta do Teramind
Hi Elie - Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
Teramind can be deployed remotely using our MSI installer in conjunction with group policy like Active Directory. This method is quite fast and convenient.
We thank you once again for your review and are working towards providing an even better user experience for our customers.
- The Teramind Team
- Setor: Artigos esportivos
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Worth the money
Avaliado em 30/04/2021
Vantagens
It is as easy as setting up a new email address. Rest is all done on a few clicks.
Support system is what should be for every company. Highly recommended for everyone.
Desvantagens
There isn't anything i found to be of a con. So far I am satisfied with the company.
Alternativas consideradas
Time DoctorSoftware anterior
ActivTrak- Setor: Imobiliárias
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Best for employee monitoring
Avaliado em 02/10/2022
this meets our employee monitoring needs in all ways
this meets our employee monitoring needs in all ways
Vantagens
Most impactful that many other monitoring software don't have is the live remote viewing, and ability to take control of the remote screen. This helps with training.
Desvantagens
We had this software installed on one of our employee's computer which was a MAC. The software did not work at all.
- Setor: Imobiliárias
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 10.0 /10
The best
Avaliado em 02/12/2022
Great experience for the past few years. would definitely recommend
Great experience for the past few years. would definitely recommend
Vantagens
This product is so easy to use and so great. You can see your employees screen live which is the best feature
Desvantagens
I really like everything about this software. You can always check if your employees screen is active
- Setor: Imobiliárias
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 10.0 /10
Very Satisfied User
Avaliado em 02/12/2022
really great experience using teramind. would recommend
really great experience using teramind. would recommend
Vantagens
If you have employees that work remotely and you want to track their work this is the right thing for you
Desvantagens
this is really a great software. you can view your employees live screen which is the best feature of all
- Usado Semanal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Easy to install and use.
Avaliado em 19/04/2018
It provides a good general view of productivity levels.
It provides a good general view of productivity levels.
Vantagens
We like the dashboard features and the productivity metric features. We like the segregation of the different metrics you can watch so you can easily find what you're looking for. The alerts also seem to be well set up out of the box.
Desvantagens
Problems seem to happen a lot, which we understand about software, but every time we bring to the attention of support, we get "we're aware of this and working on it"... Well, why aren't we getting notified about the issues when they happen, and why do they take so long to fix?
Resposta do Teramind
Hi Chris - Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
Given that we do quite a bit of monitoring, and the fact that no two environments are identical, minor tweaks maybe necessary to allow Teramind to do its job. So while they are not considered bugs with our software, they are fixes that can be passed along to those with non-traditional environments.
We thank you once again for your review and are working towards providing an even better user experience for our customers.
- The Teramind Team
- Setor: Contabilidade
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
This is exactly what I was looking for! Very easy to use and good functionality!
Avaliado em 19/02/2018
Having the ability to keep up with our employee's actions on their computers is essential to our...
Having the ability to keep up with our employee's actions on their computers is essential to our security as we handle client's sensitive data and this software has allowed me to insure our client's security.
Vantagens
Great reporting capability and very easy to install and setup.
The ability to get email notification reports really help you to stay on top of your employee's.
Resposta do Teramind
Hi Jesse, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
Please keep an eye out for new feature and improvements, as we work hard towards providing an even better user experience!!
- The Teramind Team
- Setor: Construção
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Excellent softwre
Avaliado em 20/02/2020
Vantagens
Easy to setup and use, has some amazing features to monitor employee behaviour. We looked at several options to monitor users on the network, Teramind was far and away the best option and we have never regretted it's implementation.
Desvantagens
it's on the expensive side but you get what you pay for!
Resposta do Teramind
Hi Andrew, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
Please keep an eye out for new feature and improvements, as we work hard towards providing an even better user experience!!
- The Teramind Team
- Setor: Consultoria de gestão
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Top service
Avaliado em 12/12/2022
Vantagens
Service is great
Desvantagens
nothing ,did not have any problems since I started using it.
- Setor: Automotivo
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 6.0 /10
Great program, buggy software
Avaliado em 16/02/2018
Peace of mind and stability.
Peace of mind and stability.
Vantagens
I love the functionality of the overall program. It offers me peace of mind in the sense that I can know what is going on and set triggers for potential issues and threats.
Desvantagens
Very slow to load. Sometimes, it does not pull up the live feed and I have to double check that the software has not been discovered. Also, It does not recognize the email platform we use so we are in the dark about that. That is a very big deal.
Resposta do Teramind
Hi Mena, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
Dependent on your environment, you may need to make some adjustments in the Monitoring Settings for an optimal user experience. Please fell free to work with our support staff to reduce/eliminate any lag you may be experiencing.
We thank you once again for your review and are working towards providing an even better user experience for our customers.
- The Teramind Team
- Setor: Imobiliárias
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Monitoring review
Avaliado em 22/06/2022
Vantagens
That it has live viewing of the employees screens, and not only screenshots.
Desvantagens
I don't know of any cons for this. The only thing with most of these software is that once the computer disconnects from the internet you lose control.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 5.0 /10
For Employee Monitoring
Avaliado em 16/06/2020
We planned to monitor work from home users as we started due to COVID 19 but we used only it for a...
We planned to monitor work from home users as we started due to COVID 19 but we used only it for a month and the customer service is the worst part of the product and there is no guidance available for the same. they will just send you the link on how to do it.I am using different software now at the cheaper cost which is fulfilling my need.
Vantagens
Auto calculation of productivity on the basis of classification of the software was good.
Desvantagens
but in some antivirus, it is detected as the virus and also with that, there are issues in deleting and adding the system deleting the system even you removed the software from the system but cannot re-add it and there is a lot of manual work in order to check the productivity and you cannot see the login log out time properly as the customization of reports is not possible.
- Usado Semanal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
Teramind has give me the insight I need to track the trouble users
Avaliado em 16/04/2018
Vantagens
I can see how productive my users are, and you can look for flags that can tip you off if they are going to quit or trying to steal sensitive data.
Desvantagens
The initial setup was difficult because our anitvirus software kept on thinking it was a virus. so we eventually had to remove antivirus for it to work.
Resposta do Teramind
Hi Preston, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
Teramind is white-listed from most of the big players in the AV/FW world. For those who are currently unaware of the Teramind solution, simple exclusions may apply to allow the agent to properly communicate with the server.
We thank you once again for your review and are working towards providing an even better user experience for our customers.
- The Teramind Team
-
Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
Powerful yet simple
Avaliado em 22/11/2015
We got into contact with Teramind about 6 months ago. At the time we were using a different...
We got into contact with Teramind about 6 months ago. At the time we were using a different monitoring tool for about a year. While Teramind's feature list was far superior to the software we were currently using, we decided to go with them based on one aspect; ease of use. The Teramind dashboard is very powerful. So much so that we felt uncomfortable using half the features at first. They can monitor everything, and by everything I mean just that. Live screens, recorded sessions, web, app's, email (personal as well), keystrokes, file transfers, printed documents... And the best part was the dashboard is so easy to use. We had half those features with our other monitoring software and we could barley access any of it without the assistance of our IT manager. And even he was left scratching his head at times.
Overall, Teramind is feature-rich and easy to use.
Resposta do Teramind
Hi Johanna, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
Please keep an eye out for new feature and improvements, as we work hard towards providing an even better user experience!
- The Teramind Team
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
Great tool for monitoring
Avaliado em 17/04/2018
Vantagens
We use this everyday to track productivity of our employees. we are able to see the websites and emails they are sending out live.
Desvantagens
It takes someone a little more techy to setup the triggers and actions to take as the users trigger them.
Resposta do Teramind
Hi Oliver, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
The Teramind solution can be a bit overwhelming, as we do offer a wide-array of solutions under one roof. On the top right-hand side of the dashboard you will find a Tour Guide, which should help in using the Teramind solution to its fullest.
We thank you once again for your review and are working towards providing an even better user experience for our customers.
- The Teramind Team
- Usado Semanal durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Great Program for the cost Did everything we needed it to do
Avaliado em 19/04/2018
Investigative use
Investigative use
Vantagens
Keylogger with search ability was fantastic.
Abilty to search browsing history by key word ... Very Helpful
Desvantagens
Print monitor could have worked better, however over all this was leaps and bounds above anything close to it's cost.
Resposta do Teramind
Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
Given that we do quite a bit of monitoring, and the fact that no two environments are identical, minor tweaks maybe necessary to allow Teramind to do its job. Did you reach out to our support staff to assist in troubleshooting?
We thank you once again for your review and are working towards providing an even better user experience for our customers.
- The Teramind Team
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
Able to track our team
Avaliado em 17/04/2018
Vantagens
I am able to see what our team is doing and able to help them remotely without walking to their computers.
Desvantagens
It is hard to install due to our antivirus always flagging it as a virus. We have excluded them as well from the main server.
Resposta do Teramind
Hi James, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
Teramind is white-listed from most of the big players in the AV/FW world. For those who are currently unaware of the Teramind solution, simple exclusions may apply to allow the agent to properly communicate with the server.
We thank you once again for your review and are working towards providing an even better user experience for our customers.
- The Teramind Team
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
I have liked the ease of use to setup the software and to access the website.
Avaliado em 17/04/2018
Vantagens
Compared to other softwares the User Interface is much better.
Setup of the agent on the computer is also very simple.
Desvantagens
I would have loved to see the feature of remote data erase as that was one of our requirements when we initially were exploring monitoring softwares.
Resposta do Teramind
Hi Rishabh - Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
While remotely purging data is not an offered feature, you can lockout the user from their endpoint. Please see the Behavior section of Teramind for more details.
We thank you once again for your review and are working towards providing an even better user experience for our customers.
- The Teramind Team
- Setor: Software
- Porte da empresa: 2–10 funcionários
- Usado Semanal durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Teramind Review from a regular user
Avaliado em 03/12/2022
We could increase productiviy of employees by analyzing wich day of the week and also the better...
We could increase productiviy of employees by analyzing wich day of the week and also the better hour to produce better work for each role, also we identified the least productive days and the kind of apps to block in order to stablish better policies
Vantagens
That has a lot and detailed information about the activity of the equipment and always is accurate
Desvantagens
Sometimes if you do not configure it properly could be invasive for user privacy
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
Software does the job that is needed. User friendly and on point.
Avaliado em 08/05/2017
Vantagens
The things I like the most about this software are the screen shots and video of items that are being monitored. The tool is straightforward and easy to use. Setup is really quick. Default items to monitor are a big help.
Desvantagens
The think I like the least is the Price. It would be nice if it was cheaper on a yearly basis. Then I would roll it out to the entire organization.
Resposta do Teramind
Hi Mike, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
Please keep an eye out for new feature and improvements, as we work hard towards providing an even better user experience!
- The Teramind Team
