Avaliações do Marsello

Easy to use for the customer, lots of functionality for the retailer

I don't have time to use all of the great functions and ideas that it comes with

This use to be an excellent product, but now it fails constantly, annoys customers and does nothing to enhance our business.Beware the lack of support

Support is pathetic, the product does no longer work

It took me quite a while to figure out where everything was when I first started using this program. only because of the sheer number of possibilities they provide, like loyalty awards, email marketing, points, and more. All of these elements are used by me to enhance all of my marketing strategies. Without a doubt, the function and program I've used the most recently.

I'm still attempting to understand all the alternatives that this organization provides. However, I did encounter a few snags when researching this issue. I would like to target specific clients with a collection of emails or locations, but I am unable to do so. Additionally, I'd want to customize my email by choosing the size of the headline logo or GIFs.

basic/easy customer segmentation and segmented marketing.
integration with Vend(lightspeed)

Lack of integration with Word press(blog) and Woocommerce(eCommerce)

no lagging in the application, simplified by being able to edit the history of previous processors.

How you have to scan the card to redeem then re scan to add points

It's easy to use and you dont need to keep the card handy

It's not used in many places so more accessibility would be beneficial

the best about Gooody Card is how it interacts with our clients and the response it has from the clients, develop a great credibility among the clients

The ability to have customers coming back and using it

The overall cost of the software didn't justify the amount we made from Goody

It's easy to use and helps to retain the customer database.

Would be more efficient if connect to till.

Quick easy use. saves multiple rewards cards.

our machine occasionally is telling people they need to verify their email before redeeming however they have already done this, also when it freezes it is frustrating for customers. Will not let me see customer feedback online anymore.

The thing I love most about the software is how simple it is to use. There are no big forms for the customer to fill out, they literally enter their email address and it's done.

I have had previous issues with the tablets themselves (Not turning on) , but this was quickly replaced by the customer service team.

Only complaint would be if i buy multiple coffees, I only get credit or points for one visit

Reviews like this one
Really, what is going to change

Customer interface & back office software.

Not applicable. All worked better than my expectations.

The time I would spend following up on clients, whether it was birthdays, follow ups, ratings etc, goody has now taken over for me now saving me time! I no longer have to worry about that. The point system has become fair for my clients and they are loving earning and redeeming rewards!

I haven’t found anything so far that I least like about this software.

New to our fuel station and customers seem to love it. Ties in quite well with out software which is always good. Staff at Goody are happy to help with any issues which is great.

Still having issues with our receipts printing. However they say that they are underway in fixing this :)

That it is a national customer rewards scheme rather than just local.

There is nothing that I don't like about Goody.

I liked that is was so user friendly and was easy to teach to our staff (many of whom are young and need simple systems to follow). We also were walked through setup easily.

Possibly the minimum discount to be featured on the app, but other than that no complaints.

Good overall system, integrated with VEND super easily

Am happy i dont really have many complaints

Easy to use most place now have and i like the offers

Nothing its all easy to use and i love the offers

ease of use. New Zealand focused.

limited functionality. no option for customers to unlock rewards without using points balance.

Not like typing email address of customer other than all good

I love the overall concept and found easy for me and my all staff

We use Goody simply to acquire new customers. It gives us a nice steady stream of new customers through the door and we can actually track coupons redeemed using the software. So it's 100% digital. We don't need to run entertainment book types offers, which tend to either over discount, discount to our regular customer or are hardly ever actually redeemed. With Goody, we're not bombarded with a Grabone/Groupon type deal. It's totally the way to run local promotions at a low-price point.

We don't use the loyalty software aspects as we already have local customers. However, it looks like a really strong proposition overall as a package.

I was stuck while trying to create content for an email marketing blast so I reached out on the live chat and my issue was resolved within minutes.

None. So far everything I have needed has been at my fingertips.