Cloudbeds

4,4 (327)
Escreva uma avaliação!
Gestão de PMS, reservas e canais para imóveis independentes

Classificação geral

4,4 /5
(327)
Relação qualidade/preço
4,1/5
Recursos
4,2/5
Praticidade
4,3/5
Suporte ao cliente
4,1/5

85%
dos usuários recomendam este app
Classificar por

327 avaliações

Isabel
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Um início difícil, agora a melhorar

Avaliado em 21/02/2022

Muitos problemas no processo de implementação das 7 unidades com imensos overbookings a ocorrerem...

Muitos problemas no processo de implementação das 7 unidades com imensos overbookings a ocorrerem que nos causaram imensos transtornos e perda de tempo de contacto com booking, expedia e cloudbeds para entender o que se estava a passar. Continuamos com problemas de sincronização da tarifa da HotelBeds desde Novembro, temos de alterar manualmente o preço da reserva para coincidir com o cartão a ser cobrado. Tive dois meses sem acesso a faturas , e tive que insistir imenso para que a situação ficasse resolvida. Tenho de aceder quase todos os dias aos documentos fiscais, portanto isto causou-me imenso transtorno. De resto , ultimamente os problemas que tenho tido têm sido praticamente todos resolvidos rapidamente pelo suporte que faz o melhor que pode (por vezes acho que podiam ser mais proativos).

Vantagens

intuitivo, bom design, tem uma equipa de suporte disponível 24 horas, o facto de termos channel manager, booking engine e pms num só software facilita imenso o dia-a-dia de todas as unidades

Desvantagens

recursos que faltam - sincronização de tarifas com as OTA's que não sejam só a tarifa Standard; o facto de não termos possibilidade de colocar preços por ocupação; as unidades Spot Apartments têm perfis / páginas diferentes e não tendo ligação entre elas faz com que o dia-a-dia seja dificil de gerir porque temos de ver propriedade a propriedade em vez de ter só um perfil (Spot Apartments) com as diferentes localizações (exemplo: se quisermos mudar um hospede de uma unidade para outra temos de cancelar a reserva e criar a reserva na outra unidade porque nao existe possibilidade de alocar de uma unidade para outra); outra coisa +é o facto de vocÊs não terem um alerta de preço minimo , isso era algo muito util ter por causa dos erros de digitação (colocar 5€ em vez de 50€).

Resposta do Cloudbeds

Thank you for taking the time to leave us an amazing review. We are glad to hear that you are enjoying some of the core features of Cloudbeds.

We truly appreciate your feedback regarding the channel manager - and if you haven't already, please reach out to us via [email protected] referencing this review so we can better understand your request.

Fabio
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 4.0 /10

Bom/poderia ser melhor

Avaliado em 19/01/2023

Vantagens

Ele vai gerenciar muito bem a suas reservas

Desvantagens

Porem a questão de pagamento e descontos não funciona. E se precisar de ajuste de preços voces tem que pagar.

Resposta do Cloudbeds

Dear Fabio,

Thank you for very much for your review, and we appreciate your feedback. We are sorry that your Cloudbeds experience did not meet expectations. Could you please reach out to us at [email protected] and reference this review? We would be glad to discuss further and find the best solution for you.

Renan
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Excelente

Avaliado em 01/11/2022

No geral é maravilhoso o sistema, salvou minha vida com relação a organização e profissionalizara...

No geral é maravilhoso o sistema, salvou minha vida com relação a organização e profissionalizara das reservas. Eu amo o sistema e super recomendo

Vantagens

Muito prático e dinâmico, as reservas chegam na hora

Desvantagens

Todo o contato para resolver alguma emergência é feita por e-mail ou videoconferência o que demora um pouco

Resposta do Cloudbeds

Olá Renan,

Muito obrigado pelas suas amáveis palavras relativamente ao nosso sistema e sua utilização.

Gostaríamos de informá-lo que agora também dispomos do Chat Online.
Quando você efetua o login na sua conta, clicando no logotipo do seu Perfil no canto superior direito, você pode selecionar o Chat Online e começar a falar com um dos nossos Agentes de Atendimento ao Cliente na mesma hora.

Agradecemos a sua confiança na Cloudbeds e tenha a certeza de que seguiremos buscando formas de fornecer o melhor suporte que você precisa da forma mais eficiente.

Obrigada,
Cloudbeds

Ana
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Plataforma simples e prática

Avaliado em 14/12/2022

Vantagens

Aglomera várias ferramentas, permite uma gestão das várias plataformas de reservas numa só ferramenta. fácil ligação a métodos de pagamento e faturação. existencia de onboarding com os tecnicos da cloudbeds para iniciar a utilização da ferramenta

Desvantagens

dificil compatibilização do método de cálculo dos preços das várias plataformas; algumas das técnicas não estavam tão bem familizarizadas com a ferramenta

Resposta do Cloudbeds

Olá!
Obrigado por partilhar connosco o seu feedback. Ficamos felizes por saber que você teve uma experiência positiva com os nossos produtos e serviços e que conseguimos corresponder às suas expectativas.
Por outro lado, entendemos que você também tem algum retorno sobre áreas em que devemos melhorar.
O seu feedback é muito importante para nós, por essa razão, gostaríamos de abordar as suas preocupações e ajudá-la a entender como você pode tirar o melhor proveito do nosso sistema.
Por favor, sinta-se à vontade para entrar em contato com a nossa equipe usando o e-mail [email protected].
Atenciosamente,
Equipe Cloudbeds

Rafaela
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Não entendi

Avaliado em 28/04/2022

Estou satisfeita e preciso de mais treinamento para utilizar melhor as ferramentas

Estou satisfeita e preciso de mais treinamento para utilizar melhor as ferramentas

Vantagens

A facilidade no controle das reservas, facilidade de visualização de disponibilidade..

Desvantagens

Acho falho a questão dos relatórios de faturamento que puxa todas as reservas efetivadas, canceladas.. poderia ser separado

Resposta do Cloudbeds

Thank you for leaving us such a fantastic review - we truly appreciate your comment and feedback. With regards to the reports, please don't hesitate to contact us via [email protected] or connect with our live chat so that we can assist you better.

Bruno
Classificação geral
  • Setor: Publicidade e marketing
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 6.0 /10

Boa

Avaliado em 28/04/2022

Vantagens

Gostei da eficiência e de poder incluir novos adm

Desvantagens

Não concigo contato direto com vcs nei por telefone

Resposta do Cloudbeds

Hi Bruno, thank you for taking the time to leave us a review, we truly appreciate your comment about the system and its efficiency, and are sorry that you are not satisfied with the support. Our support is based mainly on email, online chat, and video calls. However, we will be introducing more convenient options for you in the near future. Please stay tuned and let us know if we can assist you with anything else.

Lizge
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Melhor sistema gestão!

Avaliado em 24/06/2022

Amamos a distribuição nos canais, o q nos ajuda a não fazer overbookings, e ter nossa disponibilidad...

Amamos a distribuição nos canais, o q nos ajuda a não fazer overbookings, e ter nossa disponibilidade atualizada em tempo real.

Vantagens

Super intuitivo e muito simples de usar.

Desvantagens

falta o APP, seria muito bom se tivesse o aplicativo, e poder acessar o sistema mais rapidamente.

Resposta do Cloudbeds

Thank you for an awesome review, Lizge! It's always amazing to hear how our system is working effectively for our customers.

Cheers to more reservations and happier guests!

rute
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

excelente custo beneficio

Avaliado em 03/03/2021

Vantagens

a praticidade no uso, a eficiencia em manter todas as plataformas juntas,

Desvantagens

estou plenamente satisfeita, no momento nenhuma sugestão a mais

Resposta do Cloudbeds

Thank you for the review! We are glad you are happy and we appreciate your partnership with Cloudbeds!

Llyr
Llyr
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 2–10 funcionários
  • Usado Semanal durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great all-rounder with a rapid rate of feature updates.

Avaliado em 22/06/2023

Great - probably the leader in the PMS space. You get what you pay for!

Great - probably the leader in the PMS space. You get what you pay for!

Vantagens

Ease of use and integrations with OTAs. Rapid rate of feature udates.

Desvantagens

It's very expensive and somewhat glitchy at times. Missing native Xero/Quickbooks accounting integration.

Alternativas consideradas

Preno

Resposta do Cloudbeds

Hi Llyr,

Thank you for taking the time to share your feedback about the ease of use and integrations with OTA's. We appreciate it!

Regarding the pricing and integrations, would you be open to discussing more? Please email [email protected] and reference this review. Someone from our leadership team would be happy to speak with you.

Cloudbeds

Larry
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Choosing Cloudbeds as the HMS to migrate from our old HMS

Avaliado em 27/06/2022

I think i have already given that in my first feedback.

I think i have already given that in my first feedback.

Vantagens

First of all, it was a pleasant experience to engage with the first line officers from cloudbeds, IE the sales staff. The meeting was useful and concise. Most of my relevant concerns were handled. Those that weren't were handled by the appropriate technical colleague.

The migration was smooth although anyone who intents to perform all the data migration should get ready for a lot of work as the data might not be imported accurately albeit its not a major concern.

The part that i was most impressed with Cloudbeds would be the dashboard and the calender. From these 2 functions its easy to have a clear view of the check ins, out, as well as the occupancy. Of course there are more sub functions equally useful from the calender.

Another equally cool feature i'd have to say is the integration with a large pool of vendors to expand the basic HMS and cater it specifically to each hotel's operation.

For us, we integrated Cloudbeds with Assa Abloy's NFC enabled door lock, a Mobile Check in aplication which allows our guests to check in wthout accessing our front desk. This frees up our front desk staff and they have time to perform other tasks!
Guest can safely access their room with their mobile device.

Desvantagens

Like any software or application, there are always ways and functions to improve.

I was rather disappointed after we have rolled out LIVE with Cloudbeds only to discover that the functions of its REPORTS ( this also include guests folios) are not as comprehensive or flexible as we initially thought.

There were also a couple of times when all our front desk terminals were not accesible and was later confirmed by Cloudbeds support personnel that they had some technical issues and needed some time to rectify the situation. (Fortunately it took less than 3 hours). And to be fair, since we've gone LIVE with Cloudbeds, it happened only twice.

The other issue is the lag, sometime my staff will complain to me that it can take more than 2-3 mins to load a page.

Resposta do Cloudbeds

Thank you for sharing such a fantastic review, Larry. We have thoroughly enjoyed reading your comments and are thrilled by the positive feedback - this shows that we are able to meet expectations and are happy to continuously serve our loyal customers. Your voice and opinion matter most and we appreciate receiving your views of the system and experience so far, which helps us understand what we are doing right while finding the areas for improvement. In addition to that, we're happy that our support efforts have met expectations which we value significantly among several other things.

Cheers to more reservations and happier guests!

Marty
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 2.0 /10

Bait and Switch

Avaliado em 12/07/2023

Very flustered on what [sensitive content hidden] and the Cloudbeds gang stand behind???

Very flustered on what [sensitive content hidden] and the Cloudbeds gang stand behind???

Vantagens

Not sure yet...was sold on the fact VRBO Was part of Cloudbeds and it is NOT.This is casuing Heartburn and lost revenues

Desvantagens

We were sold/told that VRBO and ABNB were able to be synced up with Cloudbeds when in fact after almsot a year it has not nor does Clodbeds know today when this will be fixed. ABNB is OK but not VRBONOW Our Bookings staff and maid service have twice the work making sure bookings are correct...priceless

Resposta do Cloudbeds

Hi Marty,

Thank you for taking the time to share your feedback. Someone from our leadership team has reached out to speak with you.

Cloudbeds

Carl
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Cloudbeds, easy to use, very functional.

Avaliado em 04/06/2022

My hostel is listed with several reservation agencies, every time there is a reservation, I need to...

My hostel is listed with several reservation agencies, every time there is a reservation, I need to go to all of the other agencies and close that room. It is very time consuming and cumbersome, however, if I don't I risk overbooking a room. With cloudbeds the process is automatic and instant (within a minute).

Vantagens

It took me less than 5 minutes to teach my employee everything they need to be efficient in the program. It is extremely easy to switch languages depending on who the user is. It is organized in a thoughtful way. Creating reservations form, for example, can be accessed from various screens.

Desvantagens

There are some areas where I would like to be able to set my own default. For example, when I go to the reservations page (all reservations historically and current), there is a filter which quickly gives me just the current unfulfilled (future) reservations. I would like that to be the default filter. I cannot set it as default. There are other similar filters.

Alternativas consideradas

SiteMinder

Razões para mudar para o Cloudbeds

I have a small hostel. Cloudbeds is good for the small hostel and can be scaled for larger hotels. The price is also scaled. It was an overall price and ease of the functions I am interested in.

Resposta do Cloudbeds

Thank you for sending us an amazing review. We are happy to hear that the core features and functionality of our system are serving its purpose - which was our main goal when delivering an industry-standard product focused on the customer needs.

With regards to the feedback, would you be able to let us know more via https://ideas.cloudbeds.com/ideas/new? Our product team monitors this page and your input is always appreciated.

Oriana
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

We have become loyal clients

Avaliado em 25/05/2022

I installed cloudbeds to be able to curb overbooking and it has served me very well. We had a...

I installed cloudbeds to be able to curb overbooking and it has served me very well. We had a manager that tried to change to another system and it was a disaster. I still dont understand why he tried to change.

Vantagens

Its very easy to use and implement and I am able to access it from my phone, so I can work from literally anywhere.
The game changer for me is the customer support which is always very very fast with well trained staff.

Desvantagens

I am not able to tell quickly when looking at the calender which days are bank holidays. There should be a way to make those days a different colour. Also I wish there was more history on the blockage of dates (such as when the blocking was done).

Resposta do Cloudbeds

Thank you for giving us such a fantastic review, we truly appreciate your comment and feedback. Cloudbeds system was built based on the industry demand which is made possible by customers like you - we look forward to providing you with the best service for many years to come.

With regards to the suggestion, our product team is aware of the improvements that can be made to the calendar page, once we have future updates we will be sure to bring good news!

Richard
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Happy hotelier finds peace and harmony with Cloudbeds!

Avaliado em 19/05/2022

Wonderful, glad we made the change from AutoClerk/MyHMS! :-)

Wonderful, glad we made the change from AutoClerk/MyHMS! :-)

Vantagens

Very clean and well thought out user interface, and the ever present search bar is my constant best friend.

Entering reservations, taking credit card information, quickly being able to switch around within CB and open multiple tabs, I just don't feel like I'm ever stuck on a problem. Online chat has been so fast and helpful with questions, offering work-arounds, providing links to documentation, offering suggestions and options...very happy with support!

Desvantagens

I really have found very little to complain about with this software.
1) I would like the system to move reservations which fail authorization to "Pending" status, not "Confirmed" status.
2) Connecting to the GDS needs more hand-holding (IMO), I was simply not prepared for what was required and speaking directly with a 3rd party company which is located in Italy made communication more challenging.

Alternativas consideradas

Hotelogix e innRoad

Razões para escolher o Cloudbeds

To upgrade to a more current user interface and software we felt was focused on our type of hospitality business...i.e. small boutique hotel.

Razões para mudar para o Cloudbeds

Really good integration of the primary tools a hotelier needs in an outstanding user interface. The quality of training/support materials and hearing from various sources that CB tech support is awesome.

Resposta do Cloudbeds

Thank you for taking the time to leave us such a fantastic review! We are thrilled to hear your feedback as you are enjoying our centralized platform, and value your thoughtful comment as customer satisfaction is always a top priority.

Your feedback is also appreciated as it helps us analyze the gaps and areas we can improve. If you have any additional suggestions, please feel free to share via https://ideas.cloudbeds.com/ideas/new.

Arturo
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Get your business running in a couple of hours!

Avaliado em 03/05/2022

Amazing, I have received many calls from competitors, I simply tell them that I'm not interested...

Amazing, I have received many calls from competitors, I simply tell them that I'm not interested because I'm super happy with Cloudbeds. I love the fact that it's priced accordingly to the size of your business.

Vantagens

I love the interface and ease of use, the graphic design is great, I love calendar view, is very easy to see and edit reservations, I really love this software!

Desvantagens

The reservations page, we have almost NO options to customize the page and it looks like it was designed by an engineer in 1985! You guys could do so much better in terms of graphic design and options for each business!

Resposta do Cloudbeds

Thank you for leaving such a fantastic review for us, we truly appreciate your kind words and feedback, and are thrilled to hear that our core features are meeting your expectations.

With regards to the reservations page, it will be forwarded to our product team. Should you have any more suggestions, please don't hesitate to visit: https://ideas.cloudbeds.com/ideas/new.

Rick
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 4.0 /10

If you can get past deployment you will like the software.

Avaliado em 09/04/2022

Frustrating. Be prepared for the worst. Expect to do everything yourself and if you get a little...

Frustrating. Be prepared for the worst. Expect to do everything yourself and if you get a little help from Cloudbeds, be happy about it.

Vantagens

Google Hotels Integration was the primary reason for the move.

Desvantagens

The worst part of Cloudbeds is the support. The people posing as support agents are mostly message takers. At best, they will Google an outdated support article and drop a link in the chat. You are on your own. You will need to troubleshoot all issues yourself.

The launch was disorganized. They turned the API on even though they had not finished our website, resulting in several duplicate bookings.

There was no team leader or project manager. Communication amongst Cloudbeds divisions was not good. Communication with us was worse. The site launched 3 days late. The developer had the contact info for another hotel on the site, there was no SSL certificate and the booking engine wasn't embedded. After days of trying to get support to fix the issues we jumped ship and had a site developed on Wix. It is a better solution.

As I write this, we have been "live" for two weeks. I can no longer run Google Ads because we are unable to configure a conversion. This seems to be related to the fact that the tag is in the booking engine (framed) and the website but I am unsure, and again, there is no assistance from Cloudbeds.

I am happy to be on Google Hotels which is something Lodgify was unable to do. This may help make up for the fact that we can no longer advertise on Google. The software is fairly intuitive and easy to use. Mapping the units in the API was easy.

There is some very basic pricing manipulation missing, even with the PIE add-on.

Alternativas consideradas

Lodgify

Razões para escolher o Cloudbeds

We moved to get listed on Google Hotels. Now that it is done I am glad I made the move. If I had to do it again knowing what I do, I would not switch. It was 2 weeks of heck.

Software anterior

Lodgify

Razões para mudar para o Cloudbeds

Lodgify does not offer Google Hotels integration. I was not happy with Lodgify support. I had no idea how much worse it could get.

Resposta do Cloudbeds

Thank you so much for taking the time to leave us an amazing review, we truly appreciate your comment. Customer service is one of our utmost priorities and I am very sorry to hear that you did not get the best experience from Cloudbeds.

We will take strong measures and improve our quality of support with your feedback taken into account. Moving forward, we will ensure that every customer is treated with the best standard of support we aim to deliver at Cloudbeds. If you would like to discuss this matter in detail, please feel free to reach out via [email protected] and reference this review. We would be glad to understand the situation further.

Tommy
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great partnership!

Avaliado em 13/05/2021

The customer service of Cloudbeds is the cherry on the cake!
There responding time is extremely...

The customer service of Cloudbeds is the cherry on the cake!
There responding time is extremely fast and they have their own representative "on the ground" which is extremely pleasant, so when necessary we can actually meet in person with our Account Manager.
Also during the challenging COVID times they proved us so far several times being a solid partner where we can count on think together with us and offering great relief solutions instead of creating problems.

Vantagens

The software is Cloud based and therefore very easy to use anywhere at any time. Also the mobile version is extremely user friendly.
The reporting is easy to read and understand.
The interface of the booking calendar is extremely straight forward and easy to use.
Training with our staff and new coming staff go very fast.
It is possible to have an external daily backup of your data on your server.
There are several extra integration apps available to connect to the system like POS systems etc.
It is very easy to move around bookings in the calendar instantly.

Desvantagens

Maybe a mobile app would be nice to have, however I understand they are currently working on that.

Maybe one small feedback which could be approved is in their booking engine when you select a room it would be nice if the selection could show up in "Accommodations" column at the right side so you can see a summary of what you are about to book and with the option to deleted rooms when necessary. Also once you click "book now" there is no way to make any adjustments to the booking anymore. A minor issue however maybe good to look into it...

Resposta do Cloudbeds

We appreciate greatly the effort and time it took for you to write this review. We are incredibly delighted to hear how enjoyable your experience is with us so far. We are also excited that you had the chance to put a positive recognition to our team. We are more than happy to provide any help we can to our friends who share the same walk of life. About your feedback on a mobile app, as you had mentioned too, we are currently developing a mobile app so you can use Cloudbeds on the go. About the Booking Engine, we will escalate this to our team so they can take further actions to improve this situation. In the meantime, please reach out to our team at [email protected] if you need any other assistance.

Lara
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great reservation system for a small hotel

Avaliado em 25/03/2021

Overall, I've had a really good experience with Cloudbeds and am happy that this is the company we...

Overall, I've had a really good experience with Cloudbeds and am happy that this is the company we chose when picking a reservation system. There are lots of different options out there, and some of them were less expensive, but Cloudbeds turned out to be worth a little higher price. It's overall a really good software platform, and their amazing customer service and constant improvements makes it a really good value. I highly recommend them!

Vantagens

Cloudbeds works really well at organizing all of our reservations from different sources. It has a user friendly customer facing platform, and the platform we use is nice too. They are constantly making improvements and really listen to their customers' suggestions. I think the absolute best thing about Cloudbeds is their customer service. Really. I don't know that I've ever experienced such good customer service from a software company. Anytime I've had a problem or question, I've gotten help right away. They seem to really care about me and my business, even though we're small. They always follow up to make sure my issue is resolved and their agents have gone out of their way to help me on more than one occasion. Also, they've recently partnered with Google to put their customers' pricing and direct booking information at the top of hotel searches! I'm very happy about this as I think it will make a big impact on driving direct bookings for us. To me this shows that they are looking out for us as their customers.

Desvantagens

There are a few clunky aspects to the software that could be improved. Setting up new base rates takes some time as you have to do it individually for each room type. Hopefully they'll find a way to improve that in the future. I've had a hard time setting up the system to automatically send a receipt to guests after they've checked out too. I'd also love it if our guests could choose add-ons when they book like adding a pet fee. It would be great if they could make this work with all of the different OTAs too, so that it's easier to collect a pet fee. Right now I have to manually go in and add this, which means the guest doesn't see their actual room price until they have checked in.

Alternativas consideradas

ReservationKey

Razões para mudar para o Cloudbeds

I felt the overall platform was more professional and I was impressed by the customer service during our initial meetings. The price was competitive and their product seemed to be a good investment.

Resposta do Cloudbeds

We are more than delighted to hear that you have made the correct choice with choosing Cloudbeds. We are proud to be able to provide you with a centralized system with the capability to dramatically increase your property operational efficiency. It has always been our main goal to provide you with a system so easy to use, that it can save you hours of work daily. Our support team is also very proud to hear how you have been well taken care of. And our partnership with Google also will increase your property exposure to a higher level and we love to utilize such a great platform in favor of our clients' businesses. About the suggestions, we will take a look and forward these messages to our team responsible so they can take further action. Meanwhile, please send a message to our team at [email protected] if you need any other assistance.

Jessica
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great All in One Solution - PMS + Channel Manager + Booking Engine

Avaliado em 21/10/2019

Overall we are very happy with Cloudbeds. It's a software you can trust. We were worried at the...

Overall we are very happy with Cloudbeds. It's a software you can trust. We were worried at the beginning since we were used working with local servers, but we are very happy about the decision we took to switch to a cloudbased system.

Vantagens

One of the biggest Pros is that we don't have to use any 3rd party software anymore. It all works perfectly together and we are happy that we don't have to switch between different solutions for our daily workflow.
It gives us full control over the business and a great overview of our daily operations. Since we started with Cloudbeds we increased our direct bookings and our revenue. Great software which we totally recommend for others.

Desvantagens

Not available in German language.
We would love to work with a Mobile App.
No Accounting integration - we have to export all the data and upload it into our accounting software.

Alternativas consideradas

Clock PMS e Mews

Razões para escolher o Cloudbeds

Software was too slow and channel manager DIRS21 created overbookings. Support was limited and not very good.

Razões para mudar para o Cloudbeds

The 24/7 Support was important for us and the price was also a big factor. Cloudbeds offered us a flexible onboarding with a great subscription-based contract. We could have canceled any time without any implementation fees, which made our decision to try the product and stay with it after 2 years easier. We don't regret it - we love it.

Resposta do Cloudbeds

Thank you for taking the time to write us this review. We are delighted to hear how Cloudbeds can improve your sales and also promote efficiency in your workplace. We are also glad that you took the time to give the recognition to our teammates in support. We also not long ago launched our system in German, French, and Italian and I am sure you will love it!

Baris
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 10.000+ funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Easy to use PMS with great booking channel manager

Avaliado em 21/11/2020

Cloudbeds is a great solution for us to provide multiple booking channel management with its...

Cloudbeds is a great solution for us to provide multiple booking channel management with its multiple language and multiple currency integrations however still needs improvement in terms of number of languages and currencies it supports and integration with physical pos which leads to slow operations like in our case.

Vantagens

Really saves our time with its automised multiple booking channel management system especially its automatic rate management helps us to optimize our revenue by providing the optimal price for rooms over time. Offers a great number of booking channels, expecially integration with Expedia is really beneficial for us. Other great aspect of Cloudbeds is it is really easy to train the staff to start using it.

Desvantagens

Acomos doe not have integration with the physical pos that we are using which costs us time in operations to manually input the credit card details. Additional languages and more multiple currency integration would be beneficial for the hotels which operate multi-national staff like us.

Alternativas consideradas

Clock PMS

Razões para escolher o Cloudbeds

Cloudbeds has a better pricing plan and number of OTA integrations, number of currencies and languages it supports is much more extensive then AxisRooms that's why we swithed to Cloudbeds from AxisRooms.

Razões para mudar para o Cloudbeds

Cloudbeds provides the greatest number of different OTAs integration, it supports much more number of multiple languages and multiple currencies. These factors are important for us and made CloudBeds a superior alternative in our desicion making process.

Resposta do Cloudbeds

Thank you for this review! We are glad to be partners with your property. As we continue to advance our software solution, keep your ideas and feedback coming. Cheers!

Alfredo
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

The comfort of a hotel and the adventure of a camping

Avaliado em 24/10/2019

We switched to Cloudbeds almost a year ago and we experienced an amazing improvement in sales since...

We switched to Cloudbeds almost a year ago and we experienced an amazing improvement in sales since the very beginning of our adventure. We love it and will keep growing with it. This software is getting better every month!

Vantagens

Easy onboarding.
Simple to train our staff and new team members.
Great connectivity with channels.
27/7 Support

Desvantagens

We would love to see more integrations in the future.
A mobile App would be amazing.

Alternativas consideradas

Clock PMS e Mews

Razões para escolher o Cloudbeds

Unstable connection - overbookings. Not really good support. User interface was not newbie-friendly.

Razões para mudar para o Cloudbeds

Our decision making factor was the Sales Manager - he didn't try to sell software - he took us by the hand and showed us how to grow and gain trust with an amazing software with people behind that work to create an impact. We felt very attached to the Cloudbeds Family and their mission. And here we are after one year of successfully growing together. We totally love it.

Resposta do Cloudbeds

Thank you for taking the time to leave this amazing review, we are delighted to hear that our product and support efforts are meeting your needs. At the same time, we appreciate your kind words about our sales staff - it brings us joy and motivates us to continuously improve our system and provide the best experience you can have!

Regarding your suggestion on the mobile app, you can access the system through your mobile's built-in browser. Nevertheless, we are also developing a mobile app so you can access our system easily and tailored to your phone. Please do let our team at [email protected] know if you need any other assistance.

Alex
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Happy with cloudbeds since we started 8 years ago

Avaliado em 10/02/2022

We started with cloudbeds about 8 years ago and since that the company keep grow and making life...

We started with cloudbeds about 8 years ago and since that the company keep grow and making life easier to property individual owners like me.

Vantagens

Easy to use and the connetion provide with defferent booking channel

Desvantagens

I really like everything maybe the price for the othere service integration

Alternativas consideradas

SiteMinder

Razões para mudar para o Cloudbeds

Beacause of the frondesk management, which is easy for everyone to work with.

Resposta do Cloudbeds

Thank you so much for taking the time to leave us such an amazing review. We truly appreciate your feedback and are thrilled to hear that Cloudbeds is saving you time with a centralized platform. We look forward to providing you with the best service for many more years to come. Thank you for being a part of our journey as a loyal customer for this many years - Cheers to more reservations and happier guests!

Avaliador Verificado
Classificação geral
  • Setor: Software
  • Porte da empresa: 11–50 funcionários
  • Usado Semanal durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Nice Property Manage Suite

Avaliado em 13/07/2023

Smooth

Smooth

Vantagens

What I like about the solution is the almost 360 management capability and ease of access when comes to managing the whole property management ecosystem. I have the privilege of working as a freelancer implementing the solution for an Hotel and I can say it's a smooth one with less configuration chaos.

Desvantagens

Nothing to like less about it, it's a smooth solution.

Resposta do Cloudbeds

Hi,

Thank you for taking the time to share your feedback about Cloudbeds management capability and property management ecosystem.

Cloudbeds

Svetlana
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

Don't make the mistake I made, they make it hard to leave. LIKE A VERY EXPENSIVE DIVORCE!

Avaliado em 07/03/2023

Just awful. Inadequate software for the industry and 2023.

Just awful. Inadequate software for the industry and 2023.

Vantagens

Staff if great. The software is just inadequate. I ve been in this industry for 12 years and used 4 softwares. This one is by far the worst.

Desvantagens

Absolutely the worst customer support I have ever experienced in this industry. It is NOT possible to get in touch with accounting or payments. It took 3 months to get my invoice adjusted and services I do not use removed, yet still not all credit due was recorded and accounting, nor a manager ever followed up.if this wasn't bad, it got worse! We use their payment processor, well big mistake as well... we just suddenly stopped receiving our payouts... no emails, no calls, just no payouts. I ve reached out to support, the live chat agent said we will get back to you "as soon as possible". I said, what does that mean??? We are not getting our money! You can't tell me when I will hear from someone??? I am sorry, but no. It has been TEN DAYS without payments now, no calls, no emails, still nothing... how many businesses can survive not getting thier payments for ten days and counting? And Noone to talk to???Their website is also a joke, it is a way to keep you hostage. Because they own it. I had to rebuild it completely myself after they built it for me. It is a terrible product, stay away, don't make a mistake I made. I can write an essay how terrible this product is. They do have some really great staff, that I feel sorry for... they are true professionals.

Resposta do Cloudbeds

Hi Svetlana,

Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email [email protected] and reference this review. Someone from our leadership team would be happy to speak with you.

Cloudbeds

Era
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

The Awan Villas with CloudBed, by name user era suwandira

Avaliado em 10/01/2023

Hospitality is a new world for me, but using a cloud bed makes it very easy for me to accept...

Hospitality is a new world for me, but using a cloud bed makes it very easy for me to accept reservations from various online travel agencies and really helps us to market The Awan Villa

Vantagens

Make it easy for us to change price in one place

Desvantagens

I think everything is going welland there are no significant obstacles