Avaliações do NinjaOne

NinjaOne

4,8 (238)
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Uma plataforma unificada e fácil de usar para gerenciamento de endpoint

Classificação geral

4,8 /5
(238)
Relação qualidade/preço
4,7/5
Recursos
4,5/5
Praticidade
4,7/5
Suporte ao cliente
4,7/5

97%
dos usuários recomendam este app
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238 avaliações

Cristiane Silva
Classificação geral
  • Setor: Fabricação de alimentos
  • Porte da empresa: 2–10 funcionários
  • Usado Mensal durante Avaliação gratuita
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 6.0 /10

Avaliando o produto

Avaliado em 04/05/2023

Vantagens

sistema simples que aumenta a eficiência técnica dos programas.

Desvantagens

dificuldade para aprender o sistema do programa.

Eduardo
Classificação geral
  • Setor: Internet
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Painel RMM incrível

Avaliado em 30/04/2022

O Ninja permite otimizar o software dos sistemas e gerenciar os usuários proativamente os problemas...

O Ninja permite otimizar o software dos sistemas e gerenciar os usuários proativamente os problemas e automatizar muitos dos sistemas de problemas e sistemas de gerenciamento dos problemas.

Vantagens

A primeira é a facilidade de configuração e organização para diferentes clientes. Se você tiver experiência com ferramentas de administração do sistema, a curva de aprendizado será mínima. Achei o NinjaRMM fácil de configurar patches e scripts e implantar sua integração Webroot. A equipe de suporte ao cliente da NinjaRMM se dedica a ajudar a tornar a NinjaRMM acessível e adequada às suas necessidades.

Desvantagens

O ponto negativo que posso dizer é que não possui um método de distribuição integrado. Você precisa confiar no AD ou em algo como o PDQ Deploy para implantá-lo automaticamente na rede.

Divaldo
Divaldo
Classificação geral
  • Setor: Serviços ao consumidor
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Excellent remote IT management and monitoring platform

Avaliado em 11/02/2024

Vantagens

One of the most complete solutions on the market, with excellent functionality and easy to use. Very easy for Device Management, Remote Support, IT Security. Excellent for improving the efficiency of the IT team and reducing costs.

Desvantagens

It was difficult to start using because there was no price transparency, that is, they could very well make prices available without having to contact the company.

Andrew
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

NinjaOne - NumberOne!

Avaliado em 06/10/2023

Ninja is one of if not the best platform I use daily. Of the 20-odd platforms and tools I regularly...

Ninja is one of if not the best platform I use daily. Of the 20-odd platforms and tools I regularly use, Ninja is the most user-friendly, robust, dynamic and comprehensive. If you're in the market for an RMM - Go with NinjaOne.

Vantagens

Ninja RMM is so simply and straight forward to use, however is jam-packed with vital features any serious MSP utilises. I live in Ninja and would be hard-pressed to find a better tool to replace it.

Desvantagens

The only issue I have come across is that I had a little bit of trouble changing the display mode. Such a minor, almost non-issue, that is how great this RMM is.

Ivy
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 5.0 /10

It wasn't bad, but users bounced off it for interface reasons and support issues so we left

Avaliado em 06/09/2023

Overall it was ok. The software seemed like it was on its way, but the amount it cost had me...

Overall it was ok. The software seemed like it was on its way, but the amount it cost had me feeling like we were paying to be beta testers

Vantagens

Cleanliness of design was nice. Actively developed

Desvantagens

Things that were not present were described as forthcoming, but no roadmap at the time.

Angel
Classificação geral
  • Setor: Automotivo
  • Porte da empresa: 11–50 funcionários
  • Usado Mensal durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

NinjaOne keeps my team organized and productive, love it!

Avaliado em 21/11/2024

Vantagens

Intuitive interface, great task management tools

Desvantagens

Occasional lag during peak usage times, mobile app needs improvement

Micheal
Classificação geral
  • Setor: Hospitais e Saúde
  • Porte da empresa: 1.001–5.000 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

NinjaOne Has Been a Reliable and Easy to Use Solution

Avaliado em 01/05/2024

Vantagens

The capabilities of NinjaOne are excellent.
NinjaOne makes work easier for us.

Desvantagens

I do not have dislikes for NinjaOne.
NinjaOne is superb.

Nyoro
Classificação geral
  • Setor: Construção
  • Porte da empresa: 1.001–5.000 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

NinjaOne Has Been an Effective IT Management Tool

Avaliado em 01/05/2024

Vantagens

NinjaOne has been a superb IT management solution.
I like the reliability and ease of use of NinjaOne.

Desvantagens

NinjaOne makes work easier.
No dislikes about NinjaOne.

Nish
Classificação geral
  • Setor: Pesquisa
  • Porte da empresa: 201–500 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

NinjaOne Usage

Avaliado em 18/09/2024

NinjaOne has been great tool for us to use. Especially, it works seamlessly when we remote control...

NinjaOne has been great tool for us to use. Especially, it works seamlessly when we remote control the devices.

Vantagens

Easy to use and automation of tasks. It's been great to use this product.

Desvantagens

Format of the devices dashboard. It needs a bit of upgrade as the software doesn't integrate very well with Lenovo laptops.

Ana
Classificação geral
  • Setor: Eletrônicos
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

NinjaOne helps me keep track of my tasks and stay on top of deadlines easily.

Avaliado em 09/08/2024

Vantagens

The interface is user-friendly and the automation features save me time.

Desvantagens

I wish there were more customization options for task organization and labeling.

Mark
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 201–500 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great Product - Continuing to add features

Avaliado em 05/12/2023

Consolidating our tools and having a single pane of glass for our operations center to work from,...

Consolidating our tools and having a single pane of glass for our operations center to work from, no longer are we missing alerts because a monitoring page is minimized or covered by another one of our tools.

Vantagens

As an MSP getting the tool deployed quickly, efficiently and leveraging the work we've put into our configuration has been a huge time savings.

Desvantagens

The gap is being closed with every release, our biggest issue with MDM which we are looking forward to trying out soon.

Alberto
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2–10 funcionários
  • Usado Semanal durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

All in ONE

Avaliado em 05/12/2023

So far my experience with Ninja is extraordinarily positive. The support service is quick and fast,...

So far my experience with Ninja is extraordinarily positive. The support service is quick and fast, and none of my customers have complained about the software.

Vantagens

Our company was looking for an RMM that could centralize our customers' requests. Such as, Patch Management, access control, remote support, device inventory, device status check, software distrubution and many other functions. Here Ninja brings all these together in one easy and intuitive cloud console, protected by an MFA and easy to understand for our customers as well.

Desvantagens

Like all "management" there are still things to be improved. Of all the most urgent one, is the ability to prohibit admins from full access to a device's disk. The other issue is integration with third-party devices for analysis and management such as QNAP. The good thing is that there is the possibility of requesting new features through a form.

Warren
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Avaliação gratuita
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

A very affordable RMM solution.

Avaliado em 06/01/2023

The onboarding was extremely quick, our guys were very quick to get used to the new GUI and it is a...

The onboarding was extremely quick, our guys were very quick to get used to the new GUI and it is a very useable product. Not really used the support yet so can't comment on that.

Vantagens

The price is very comparable to it's competitors, but one of the main benefits, is that it feels like a one stop shop for IT. Most things you will require, are all under the hood, so to speak. Helpdesk, asset management, remote support etc.

Desvantagens

We do like providing our customers with lots of stats. And the reporting only gives us so much that we can do. I'd like to see this expanded to include more custom fields.

Alternativas consideradas

Zoho Desk

Razões para escolher o NinjaOne

The pricing was more attractive.

Software anterior

Zendesk Suite

Razões para mudar para o NinjaOne

Pricing and the features which it offers. The different products which we could integrate was also an attraction.
Nick
Classificação geral
  • Setor: Segurança de rede e informática
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Excellent RMM software, highly recommended.

Avaliado em 04/03/2021

Our overall experience of NinjaRMM is massively positive. The platform has enabled us as an MSP to...

Our overall experience of NinjaRMM is massively positive. The platform has enabled us as an MSP to fully manage all our clients patching and asset management needs.

Vantagens

Excellent portal interface, that is so clear and concise for everyone to use. The patch management and asset information is top notch. The features and functionality of the platform are also superb and always being added to.

Desvantagens

Nothing, the platform works so much better than the RMM software we replaced.

Alternativas consideradas

Atera

Razões para escolher o NinjaOne

Costs of SolarWinds was expensive. The portal layout and design of SolarWinds was clunky and not intuitive to use. NinjaRMM's simple cost brackets and online portal are lightyears ahead of SolarWinds and other RMM platforms.

Razões para mudar para o NinjaOne

The pricing structure and overall usability was light years ahead of any other vendors offerings. The presales technical information was excellent.
Brian
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Ninja One changed our business

Avaliado em 08/08/2022

Fantastic, I can't fault ay aspect of the solution or the people working with the company.

Fantastic, I can't fault ay aspect of the solution or the people working with the company.

Vantagens

The ease of use along with the great development, technical, support and sales teams mean we are never stuck. That great relationship with the company along with the efficiency of the software means we gave gained and incredible amount of time to do work instead of working on the software.

Desvantagens

The only criticism I have of Ninja One is that they produce a huge amount of features regularly but we would love to have access to them often before they are ready. This is due to the development being customer driven so the upgrades they offer are always great and we are a little impatient!

Alternativas consideradas

N-central

Razões para escolher o NinjaOne

Needed a more mature and capable product

Software anterior

Atera

Razões para mudar para o NinjaOne

Better functionality, better ease of use, better value, and better people to work with.
Tim
Tim
Classificação geral
  • Setor: Serviços de Facilities
  • Porte da empresa: 1.001–5.000 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Best RMM tool on the market

Avaliado em 22/05/2020

I manage an in-house IT department and we always struggled with tracking hardware, history, and...

I manage an in-house IT department and we always struggled with tracking hardware, history, and status.

No matter what we found, we just couldn't get one that was accurate and easy to keep up to date.

Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there.

This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.

Vantagens

Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on.

The integrations have been a huge help. Their documentation is precise, easy to follow and accurate.

Our account manager actually cares and checks in on us every 2 weeks.

Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.

Desvantagens

The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal.

Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.

Alternativas consideradas

Atera

Razões para escolher o NinjaOne

spiceworks wasn't accurately keeping my hardware up to date.

Software anterior

Spiceworks Cloud Help Desk

Razões para mudar para o NinjaOne

Ninja was easier and integrated better with the tools I wanted. The company was more pleasant to work with too.
James
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Highly recommend

Avaliado em 10/11/2020

I can't praise Ninja more. From the support team to the account managers, and even the developers,...

I can't praise Ninja more. From the support team to the account managers, and even the developers, everyone has been fantastic. Their pricing is more than fair and they always do everything possible to keep their customers happy. We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.

Vantagens

Compared to some of the products we tested the UI is so user friendly allowing all users to get to grips with it straight away.
Ninja are constantly devloping new features for the product, that are introduced seemlessly.
Setting up the alerting was very simple and encompasses everything we require for our customers.
They have the ability to monitor Raid, which was the feature that put them to the top of the pile for us as we have used several that were unable to offer this essential component.

Desvantagens

Some features such as AD integration, maintenance windows, a mobile app and linux monitoring were missing, but they are either being developed or have been implemented since purchasing.

Alternativas consideradas

Pulseway

Razões para mudar para o NinjaOne

Although all of the options available have positives and negatives, we felt the features we were getting, matched with the pricing and the UI made it an easy choice. In the 2 years since using Ninja we as a company have not regretted the choice or considered jumping to another provider.
Raphael
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Powerful and cost effective RMM tool backed by an efficient support

Avaliado em 16/10/2020

We are very happy to have chosen the NinjaRMM solution as this has greatly improved our work...

We are very happy to have chosen the NinjaRMM solution as this has greatly improved our work efficiency, troubleshooting faults, SLAs, overall IT processes and support to our customers and internally.

Vantagens

The product it is highly functional, constantly evolving in the right direction by listening to the MSP using it and so easy to use compared to other RMM's
Overall asset list management and monitoring features
TeamViewer and Splashtop native integration
Variety of PSA desk tools integration
Full antivirus integration with Webroot or Bitdefender was a key element and selling point
Backup integration

Desvantagens

The overall integration was really easy.
You feel like you are part of the journey with the constant development of new features
Clear documentation on all features
Efficient and knowledgeable support

More granular reporting would be great

Razões para mudar para o NinjaOne

Cost and financial flexibility Personal approach and communication throughout the onboarding process and beyond Ease of use
Radoslaw
Classificação geral
  • Setor: Bancos
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great product

Avaliado em 27/08/2021

again great, lightweight, and working product

again great, lightweight, and working product

Vantagens

Software is very easy to set up, and everything is clear from start to finish, easiness of deployment allow us to push it fully with GPO, and that way all new assets get it. Company wide policies are working fine, and we use Webroot integration so we're getting AV protection in bundle.

Desvantagens

Nothing really to report here, everything (fortunately! XD) works

Kagera
Classificação geral
  • Setor: Suprimentos e equipamentos para empresas
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

My Experience With NinjaOne

Avaliado em 30/04/2024

Vantagens

The tool comes with great remote support features
It makes IT management easy

Desvantagens

With NinjaOne, all has been seamless. It is affordable too.

Sebastien
Classificação geral
  • Setor: Armazéns
  • Porte da empresa: 201–500 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Ninja is good quality product

Avaliado em 11/12/2023

Vantagens

It's been 2 years that I am using Ninja. I changed job in that time span and ask to implement it in my new place and we did.

Desvantagens

I think Ninja can add more support for network equipment: for example, rebooting switches would be convenient.

Eli
Classificação geral
  • Setor: Hospitais e Saúde
  • Porte da empresa: 501–1.000 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 9.0 /10

More Then You Think

Avaliado em 04/12/2023

Vantagens

Does more than I knew it could. Awesome you can run CMD prompts without user seeing anything, file browse/delete, uninstall/install programs, schedule programs to install as well. And, it's all done withing one dashboard!

Desvantagens

Some settings are difficult to find if you do not use them regularly.

Fernando
Classificação geral
  • Setor: Software
  • Porte da empresa: 11–50 funcionários
  • Usado Semanal durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

NinjaOne has been a lifesaver for keeping track of my team's tasks and deadlines. It's...

Avaliado em 29/08/2024

Vantagens

The task management and time tracking features are a game-changer. It's easy to use and has helped streamline our workflow significantly.

Desvantagens

I wish the reporting and analytics were more customizable and detailed. It would be great to have more flexibility in generating performance insights.

Anthony
Anthony
Classificação geral
  • Setor: Hardware
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Complete RMM solution for a single per endpoint cost

Avaliado em 07/06/2023

Vantagens

NinjaOne don't hide features in addons that cost extra money. A single per monitored device cost gives you all the features in one price, RMM, ticketing, patching, remote support, backup and full onboarding. They are upfront with their roadmap for new features and release updates on a regular basis.

Desvantagens

The ticketing system misses a lot of the features of something like Freshdesk or Zendesk but it is being made better with each new release.

Jose
Classificação geral
  • Setor: Instituições religiosas
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Could not think of a different solution

Avaliado em 01/05/2023

We were looking for a Remote access tool replacement, but encountered that NinjaOne's features will...

We were looking for a Remote access tool replacement, but encountered that NinjaOne's features will do other things we needed to resolve as well, like patch management and inventory.

Vantagens

NinjaOne was extremely easy to setup and deploy within our organization. Using ESET to pus the installer, in a matter of minutes the computers were being populated in the dashboard.Easy to remote login to computers using either Splasdot, NinjaRemote or TeamViewer if you have the license to incorporate it. Installing/modifying programs, registry changes, ps scripts is very easy to do, and their knowledge base articles are very helpful

Desvantagens

We have only used this platform for about 5 months, but have not encountered a problem that could be resolved.