Donorbox

4,8 (240)
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Plataforma online de arrecadação de fundos e botão de doação no site

Classificação geral

4,8 /5
(240)
Relação qualidade/preço
4,7/5
Recursos
4,6/5
Praticidade
4,7/5
Suporte ao cliente
4,8/5

97%
dos usuários recomendam este app
Classificar por

240 avaliações

Jennifer
Jennifer
Classificação geral
  • Setor: Gestão de organizações sem fins lucrativos
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Proven results

Avaliado em 07/12/2022

Vantagens

Ease of creating campaign pages. donor managementeasy to pull reportsrecurring donation portal is super helpful set upflow of site is easyvery responsive support team.QR CODES had expanded our ability to fundraise onlineSaw a huge jump in online gifts since starting with donorbox!Saved on employee time and headaches!

Desvantagens

After donation page should be HTLM editable to allow for creative control. Ability to deploy a thank you video through the donor management system, that would then update through Salesforce (maybe by creating a link to the video?). That would be a big benefit.

RussAhna
Classificação geral
  • Setor: Serviços a indivíduos e famílias
  • Porte da empresa: 2–10 funcionários
  • Usado Semanal durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Great Service | Would Recommend

Avaliado em 12/12/2022

I had a great experience with Donorbox because Donorbox values people and individuals doing work...

I had a great experience with Donorbox because Donorbox values people and individuals doing work like our organization and it shows in how they operate and how their services work. Set up and implementation were a breeze and the Donorbox representatives emailing me always gave me clear, honest, and direct answers to all inquiries.

Vantagens

I like its accessibility most. Between the price, the pay options available to donors, the multiple notifications for contributions, and then the fast and friendly customer service, it was definitely a great choice for the needs of our organization.

Desvantagens

I do wish the donor-facing page for individual campaigns would have more styling options. A few more font options and a few more background options would do it for me. I think that wouldn't be too much to change, while still recognizing the service I used was free. Additionally, though I received a quick and thorough response about this from a Donorbox customer service representative, I also wish the information about Paypal and Stripe fees were a little more clear during set up. This wouldn't have changed our choice to go with Donorbox but it would have given us more room to prepare to add this information to our budgeting documents.

Robert
Classificação geral
  • Setor: Gestão de organizações sem fins lucrativos
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 7.0 /10

SSEL

Avaliado em 10/04/2020

Vantagens

Integration with current donor tracking tool
Automated contribution notification.

Desvantagens

Limited in features to be fully functional with more current needs

Resposta do Donorbox

Hi Robert!

Thank you so much for your review of Donorbox! We really appreciate your feedback.

We would love to learn your thoughts on specific features that you would like to see in Donorbox. Please feel free to reach out to us at https://donorbox.zendesk.com/hc/en-us/requests/new. We are always open to chatting about features that are important to you. It would be great to hear from you!

Austin
Classificação geral
  • Setor: Gestão de organizações sem fins lucrativos
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

No brainer!

Avaliado em 28/10/2022

It's been a breath of fresh air. Prior to Donorbox I have used Classy, Salsa and Network for Good....

It's been a breath of fresh air. Prior to Donorbox I have used Classy, Salsa and Network for Good. Each have annual fees and yearly contracts, if you move from one of them then your monthly donors don't transfer, lame! Donorbox was made with the nonprofit in mind. It has all the functionality I need and it's easy to customize and manage donors. I wish I would have switched to them earlier.

Vantagens

- Best reoccurring giving. - Use of partners that do it better. Unlike other CRMs that try to do it all. Donorbox has API's already set up with Mailchimp and they use Stripe and Paypal. If you have used (and struggled with) Salsa or Network for good then you know the significance of this. Donorbox provides a powerful set of tools where the small nonprofit can thrive and continue focusing on their mission. - No annual cost or contract and low processing fee. - Forms are easy to create and customize.

Desvantagens

You can make the crowdfunding and donation form a Peer-to-peer fundraiser. Which is cool. I think it would be better if I could just create a peer-to-peer form and be able to customize it a little bit more. Still functional but I bet it could improve.

Avaliador Verificado
Classificação geral
  • Setor: Imobiliárias
  • Porte da empresa: Profissional autônomo
  • Usado Mensal durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Donorbox is exactly what I needed

Avaliado em 22/10/2019

I looked hard for a way to accept a small number of monthly donations in small amounts that didn’t...

I looked hard for a way to accept a small number of monthly donations in small amounts that didn’t involve incorporating a business or doing a lot of overhead. Donorbox solves my problem!

Vantagens

It’s a free and easy way to accept automatic monthly donations.

Desvantagens

I wish there was an app or at least a good mobile-friendly site design for the admin side of things.

Alternativas consideradas

PayPal

Razões para mudar para o Donorbox

It did what I wanted! None of the others would automatize monthly donations without me doing a whole other set of things.

Resposta do Donorbox

Hi there!

Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us.

If you ever need our help or have any suggestions on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new.

We'd love to hear from you!

Bob
Classificação geral
  • Setor: Partido político
  • Porte da empresa: Profissional autônomo
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Easy setup and good customization

Avaliado em 01/07/2023

A great system, reliable. A great alternative to act blue.

A great system, reliable. A great alternative to act blue.

Vantagens

Able to set up forms to meet regulations for campaign fundraising

Desvantagens

Deposits into bank account through another vendor is an added expense

Margene
Classificação geral
  • Setor: Gestão de organizações sem fins lucrativos
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Donorbox has a new fan!

Avaliado em 24/06/2023

Exceptional.

Exceptional.

Vantagens

The user journey to start donorbox was very well done. The YouTube videos, the Friday live training and the curated email messages as I began the journey. I felt very supported.

Desvantagens

Nothing so far. I’ve been so impressed.

John Babu
Classificação geral
  • Setor: Relações públicas e comunicações
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

I am very happy

Avaliado em 04/02/2023

After knowing about donor box and starting interacting with donor box, I have learned and learned...

After knowing about donor box and starting interacting with donor box, I have learned and learned many things, I have gained some experience through donor box, I am thankful to donor box from the bottom of my heart.

Vantagens

I am Totally satisfied this software,Thank you very much

Desvantagens

One cannot say that one is good, another cannot be looked down upon

Anny
Classificação geral
  • Setor: Gestão da educação
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 5.0 /10

Every thing has been worked on apart from the router number

Avaliado em 04/07/2023

It hasn't been bad

It hasn't been bad

Vantagens

The feedback from the Donorbox members and the term work was or I can say is great.

Desvantagens

They was no proper guide on mode of payment

Carly
Classificação geral
  • Setor: Software
  • Porte da empresa: 2–10 funcionários
  • Usado Mensal durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

User friendly & Exciting to Use

Avaliado em 26/09/2023

Vantagens

I recently set up a recurring donation with a nonprofit that uses Donorbox and the system was very intuitive. I now receive monthly emails about my donation, and when I signed in to see the options to manage my account, it could not be easier to do! Awesome platform all around, and everyone I have had the pleasure of meeting on the team have been very kind.

Desvantagens

As a user of the platform, I do not have any cons with my Donorbox experience.

Erin
Classificação geral
  • Setor: Gestão de organizações sem fins lucrativos
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Highly recommend

Avaliado em 08/04/2020

Vantagens

Easy for users to pay and checkout, easy to use on the administrative side. We like the ability to customize each campaign, the donation meters, and the ease of downloading lists of donors. It's been particularly helpful for peer-to-peer fundraising: we set up a campaign for each fundraiser, making it possible to customize each fundraiser's goal, donation increments, colors, thank-you notes, everything. It's been a great addition to our website and one we're happy to recommend.

Desvantagens

No issues or complaints. Easy to use, easy to implement.

Resposta do Donorbox

Hi Erin!

Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us.

If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

Janet Lee
Classificação geral
  • Setor: Produção audivisual
  • Porte da empresa: Profissional autônomo
  • Usado Mensal durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Fund Raising

Avaliado em 12/06/2023

Fund raising process was easy to set up and the support is outstanding!

Fund raising process was easy to set up and the support is outstanding!

Vantagens

The ease with which to raise funds and the great support!

Desvantagens

So far I've found nothing that could be considered negative.

Carlos René
Classificação geral
  • Setor: Consultoria de gestão
  • Porte da empresa: Profissional autônomo
  • Usado Mensal durante Avaliação gratuita
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Easy start

Avaliado em 03/07/2023

Vantagens

It is very easy to get started. The support team seems to be still “on the human side” and were very keen on answering my questions, fast and friendly.

Desvantagens

As an international organization we still have to do some work before getting on track.

Jürgen
Classificação geral
  • Setor: Artes e artesanato
  • Porte da empresa: Profissional autônomo
  • Usado Mensal durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

Not in use

Avaliado em 12/01/2023

I have no experience

I have no experience

Vantagens

Was easy to do.Ich have no time to integrate it in my Shop

Desvantagens

Very competent and userdirected a good Software for help a poor man how me.i must live with a poket money from 150€

Kim
Classificação geral
  • Setor: Gestão de organizações sem fins lucrativos
  • Porte da empresa: 2–10 funcionários
  • Usado Semanal durante Avaliação gratuita
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 10.0 /10

Where have you been my entire life working in a non-profit?!

Avaliado em 17/04/2023

Vantagens

Free for non-profits! The ease of set-up. That it connects with other payment platforms with ease.

Desvantagens

That I never heard of it before last week!

Dymond
Classificação geral
  • Setor: Gestão de organizações sem fins lucrativos
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Speedy Efficient Customer Service!

Avaliado em 05/04/2023

Vantagens

I really enjoy the informative videos to help with understanding how to set up DonorBox. Also, the customer service I received was superior! The staff was very friendly and helpful.

Desvantagens

I did not like the increase in processing fee less than one month after joining without any time to meet the minimum requirement to keep the processing fee I was promised when signing up.

Zach
Zach
Classificação geral
  • Setor: Gestão de organizações sem fins lucrativos
  • Porte da empresa: 11–50 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

NGO Donation Platform

Avaliado em 08/04/2021

It has been good. We have used since 2018 and they have rolled out more and more features. It has...

It has been good. We have used since 2018 and they have rolled out more and more features. It has accomplished the couple things we needed it to do successfully. Beautiful forms that are customizable. I didn't see need for use of WP plugin even though we use wordpress, it didn't really add much there.

Vantagens

We loved giving donors the ability to login to recurring gift management. It also allows donor to cover processing fees (and they use it if it's there!).

Desvantagens

Still being developed out dashboard. I've been wanting to see on receipt how much donor paid (like a split) of donation fees. Not able to do that yet.

Resposta do Donorbox

Thank you so much for your awesome review of Donorbox! We're thrilled that you're enjoying your experience with us and we appreciate your feedback! We'll be sure to share this with our product team.
If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

Davide
Classificação geral
  • Setor: Imprensa
  • Porte da empresa: 11–50 funcionários
  • Usado Mensal durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 10.0 /10

Great product, easy and very fairly priced

Avaliado em 14/07/2022

I’m really satisfied to have a reliable and at the same time easy to operate platform, especially...

I’m really satisfied to have a reliable and at the same time easy to operate platform, especially since there are no flat fees but only a variable one on the donations gathered, which is really fair. Mobile friendliness and many payment options make it a really solid choice

Vantagens

It’s been very easy to register, set up and deploy a form to gather donations on my website, really a child’s play but at the same time quite configurable, reliable and mobile-friendly

Desvantagens

Not a real con since it’s almost the same as other similar apps, but the embeds load a lot of external JS and CSS that has a little impact on your page speed, albeit small and tweakable to perform even better

Bonita
Classificação geral
  • Setor: Software
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Excellent Customer Support

Avaliado em 18/12/2021

Donorbox requires only a little learning to get the backend interface. It displays a beautiful...

Donorbox requires only a little learning to get the backend interface. It displays a beautiful donation box on the website, and it doesn't charge for features that other programs do. For a nonprofit, I think Donorbox is the best possible choice!

Vantagens

It was easy to set up. One glitch at the beginning that was dealt with in record time as soon as support was notified. It has been stable ever since. The organization had some questions about the way the fees work, and support went above and beyond to explain the fees and to suggest a way our nonprofit could apply for a discount with PayPal and save on fees.

Desvantagens

I wasn't happy about the glitch that occurred that stopped the donor boxes from displaying properly on the website when I first set them up. They worked, and then, they didn't, and our account was not recognised in the system. However, as soon as it was brought to Donorbox tech support's attention, it was rectified, and the problem has never recurred. Hiccups happen, and since it has been stable ever since, I consider that a minor issue.

Avaliador Verificado
Classificação geral
  • Setor: Gestão de organizações sem fins lucrativos
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great product!

Avaliado em 08/12/2020

Our online donations have increased since using it. I love DonorBox.

Our online donations have increased since using it. I love DonorBox.

Vantagens

-Pricing
-Easy to set up donation forms
-Mobile responsive, makes it easy to give
-Apple Pay, Google Pay, PayPal, round up donations
-So many nice features!

Desvantagens

It doesn't integrate with other things that we would like it to, so integrations are a little limited.

Resposta do Donorbox

Thank you so much for your awesome review of Donorbox! We're thrilled that you've enjoyed your experience with us and we appreciate your feedback! If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

Rowan
Classificação geral
  • Setor: Gestão de organizações sem fins lucrativos
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Excellent option for non-profits to raise funds and manage donors and members

Avaliado em 08/12/2022

We are a small volunteer animal rescue charity based in the south of France. We needed a straightfor...

We are a small volunteer animal rescue charity based in the south of France. We needed a straightforward way to manage our membership programmes and also ad hoc fundraising campaigns by us and our supporters. Donorbox fits the bill perfectly, and I would thoroughly recommend it to similar organisations.

Vantagens

The ease of setting up, visual simplicity and ease of use, particularly on mobile was what initially attracted me. Also, the flexibility over cost, and how payment can be passed to donor and be adapted according to the campaign.The more I use it, the more I appreciate it's powerful reporting, ability to segment supporters and the fact it can be integrated into other packages like Zapit.We have also just started campaigns, both set up by ourselves, and also on behalf of our supporters. We can give the fundraiser access just to their campaign, so they can post update stories.

Desvantagens

Very few cons we have come across, just a few functionality that we had previously or decided it would be useful, for example, having honorary members (currently there is a $1 minimum fee for members). But in the grand scheme of things, this is very minor. And the response came back quickly that they thought a useful function and would consider it :)

James
James
Classificação geral
  • Usado Semanal durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

Donorbox is a great starter donation software that takes minutes to get running.

Avaliado em 13/07/2018

Vantagens

Donorbox is simple and intuitive with great instructions to help get setup. One of my favorite things about Donorbox is that I'm able to keep donors on the site, through an embedded Donorbox form. I don't need to send them to a landing page off-site. That's a big deal and keeps donors comfortable finishing the process of giving.

Desvantagens

Donorbox is still maturing and some features that I think ought to be built-in, they charge for. Like integrating with an integration software... I have worked with multiple other softwares that simply allow integration, and none of them charge, including other donation platforms.

Resposta do Donorbox

Thanks for taking the time to review Donorbox on Capterra!

We truly appreciate your honest feedback. Since we aim to keep our fees as low as possible, we only charge when absolutely necessary. We are, in fact, working on building features so that some integrations won¿t be necessary any more. It will be built into Donorbox.

We¿ll be sure to keep you updated with our progress.

We've also recently launched our API and Zapier integration that lets connect with any number of other platforms.

You can check that out here - https://donorbox.org/nonprofit-blog/blog-announcing-integration-zapier

Avaliador Verificado
Classificação geral
  • Setor: Captação de recursos
  • Porte da empresa: 11–50 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 7.0 /10

A great platform for accepting donations

Avaliado em 18/08/2021

We used Donorbox for our online giving program for several years, and it was a fantastic platform....

We used Donorbox for our online giving program for several years, and it was a fantastic platform. It's easy to use, both from an administration angle and for donors, and the support team are fantastic.

Vantagens

I love how customisable Donorbox is, and the donation forms especially. We used an embedded Donorbox form on our nonprofit's donate page for several years, and it worked flawlessly. It also integrates well with Zapier, which has been a lifesaver.

Desvantagens

We eventually switched to another platform because of the fee that Donorbox charges per donation. While it's low - especially compared to many competitors - we found an alternative that was completely free. We still love Donorbox though, and have retained some regular donations on the platform.

Damon
Damon
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: Profissional autônomo
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

If you have donors, you need Donorbox

Avaliado em 06/04/2020

I use Donorbox on all the non-profit websites that I manage. I encourage everyone who collects...

I use Donorbox on all the non-profit websites that I manage. I encourage everyone who collects donations to check it out.

Vantagens

The dashboard is easy to navigate and setup, even for the non-technical among us. The included code snippets make adding donation buttons to your website quickly. I've been using Donorbox since 2016 and always recommend them to all my clients.

Desvantagens

There is not much to not like about Donorbox. I've not encountered any issue that was not resolved in shorty order. The customer service is outstanding.

Resposta do Donorbox

Hi Damon!

Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us.

If you ever need our help or have any suggestions on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!

Gerben
Classificação geral
  • Setor: Instituições religiosas
  • Porte da empresa: 2–10 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Donorbox: the right choice for nonprofits

Avaliado em 02/09/2020

We really enjoy using Donorbox for fund raising. The support is very good. Each question we had was...

We really enjoy using Donorbox for fund raising. The support is very good. Each question we had was answered very swift. Great product and a great team. Recommended!

Vantagens

This products is very easy to implement. We've got it ready in a few hours. It is easy to use, adjustable to your specific requirements. Connected to Stripe Payments nonprofit as we are can get a deduction of fees which makes it more attractive. We have integrated it in our Weebly website as our own page so people do not even notice we use Donorbox. It has all the features we need as a nonprofit trust and even more than we use.

Desvantagens

One thing we would really like to see as a new feature: the possibility to have check boxes for choosing goals and give visitors the option to give money for each goal. Currently a visitor can only pick one goal and donate for that goal.

Resposta do Donorbox

Hi, Gerben!
Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. We've taken note of your suggestions for more functionality around goals - thank you for that!
If you ever need our help or have any ideas on other features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!