Avaliações do ROLLER

The Roller platform has revolutionised the entertainment centre industry providing Urban Xtreme with an enhanced customer experience and features that provide the company with an increase in revenue. The platform has been designed with ease of use in mind increasing the throughput of patrons that can be processed at the POS, as well as increasing conversions at online checkouts. The team at Roller is constantly innovating the platform to provide an ongoing flow of new and exciting features.

The roller back end can be difficult to jump strait into and start using however with the on boarding process and training documentation provided this becomes a very small hurdle to overcome

I heard a lot of places are starting to use it.

Not user friendly
Can't save credit card info for parties
When you ask for help they don't try to do it for you, just send instructions to do it yourself, which is still confusing.

ROLLER app is very intuitive and easy to use and administer. Works really well as a SAAS product even at the Point of Sale. All areas such as F&B and waiver are well integrated to consider the app as an All in one solution.

If there are multiple venues, it becomes a hassle to manage as they are independently managed and administered. HQ can solve the problem but can be an additional cost.

It has lots of features that can work for many different types of businesses.

It is not easily accessible on mobile devices.

An easy-to-use service that is quick to learn and provides an easy experience for both customers and staff.

Some features are not as customisable as I would like.

Easy if use, setting up production and getting them online

Implementing items not needed for our venue and some reporting features with the pay more get xyz

All the aspects of our business are now in one place. From birthday parties to general check in and also memberships.

When you're in roller and checking people into a party, you can't put the names alphabetically. They only appear as you enter them in. There should be a way for us to select a setting so it puts them in alphabetical order.

Easy to use, support team are great, clean simple and fast software!

Would be nice to get some more customisable reports and automation in emails

UI and accessibility makes it easier to improve standards and understand customer needs/wants

Some issues with wristband management system. I believe the system could be tailored so that the company could decided weekly what each schedule will look like. Incase of special events that require different wristbands and avoid confusion

Love that it is a cloud based system and VERY easy to use with 24 hour support. The transition from our previous POS was easy and the set up was done in partnership so we knew how it works. The system has gone through numerous updates/upgrades which as driven through customer feedback. There are help/support articles for everything you need and a team member available to support with a phone call or support ticket.

Change .... as humans change is hard no matter how complex or simple it can be. Our team was reluctant to change as we were comfortable with our previous POS but overall we are glad we have transitioned.

The system is upgrading/getting new developments which means there is small changes periodically but overall they are always for the best.

Nothing. The onboarding process is extremely time consuming. Payment processing is a joke. Customer service is non existant

Maybe if someone could return a phone call or email. Process payments in under 6-7 days. Not able to key in amounts into system.

If I could speak to a consultant may be I could answer this question

the fees and lack of contact with a human

I love roller as I can add our own graphics and text to advertise our products.
I love the ease of sending passes. the digitization is so easy and helpful.

I think setting up some of the events and schedules is pretty complex....yet I am yet to see a system that has figured this out too, so complex but after some time you can work it out.

Clear menus
Screens not super busy or flashy

I dont like how u have to swap between vm and pos when dealing with future bookings.
Events can not be swiped to get to next 1 the mobile version is impossible to use

Easy to use for everybody. All of my employees like it

Reports can be more specified by product

The platform is very intuitive and easy to use!

Would love for the platform to integrate with MailChimp

*User friendly.
*Product configuration is easy to use and adaptable.
*Customer service/communication tools are useful such as forms, Inbox and activity uses, email and call log.
*POS/Doorlist is user friendly and easily adaptable from the back end.

*Reporting system is basic and conflicting at times. Despite having a page for building reports, this does not work.
*New features are generally an additional charge even if customers are on a premium package. e.g Recurring passes etc. In my opinion some new features are tools that should have been available as standard anyway rather than sold as a new feature.

easy to navigate I love that it checks all of our customers info making it easy for us to contact and advertise

GX score

The question to decide the GX is absolutely ridiculous

Helps us organize parties and schedule them and get the customers what they want easily

Not being able to assign multiple people to orders

Great onboarding system with attentive and committed staff. Soft ware is logical and easy to use for both the customer and staff while the actual system and complex and always developing to keep up with ever changing digtial demands.

Basic features are considered additional, a lot of these would be unnecessary with the development of an API.