Avaliações do MSP Manager

MSP Manager
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12 avaliações

- Setor: Segurança de rede e informática
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Great help desk solution for small business.
Avaliado em 17/01/2018
A cost effective solution to help desk ticking including the ability to track time and reporting...
A cost effective solution to help desk ticking including the ability to track time and reporting for billing purposes. It's great that multiple people can collaborate on tickets and you have the ability to communicate directly while your customers can follow progress made from the opening to closing of the ticket.
Vantagens
The integration of the PSA with solarwinds RMM. I can simply syc the two and have my customers automatically imported into MSP Manager. I like having the ability to collaborate with my team on tickets. MSP Manager provides time and expense tracking which helps us capture billable hours we had been missing previously.
Desvantagens
New Customer setup can be difficult, time consuming and a bit confusing. You have to setup all aspects of a customer account before you can create a ticket unless that customer is being imported from your RMM. Once you have entered a couple customers it becomes easier.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 11–50 funcionários
- Usado Mensal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 7.0 /10
It work !
Avaliado em 28/03/2023
Vantagens
Can manage a lot of devices and permit automation
Desvantagens
Sometime loading can be long but its working at the end

- Setor: Serviços e tecnologia da informação
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 2.0 /10
Good if you can't get better
Avaliado em 07/01/2019
So, we have been using MSP Manager for about a year now. I can't say anything good about it. It...
So, we have been using MSP Manager for about a year now. I can't say anything good about it. It is clear they took different tools and tried to cram them together, but not very well. It runs so slow. If I go into a ticket and mark it as "in Progress" and want to save a message to it, I have to save multiple times. Every change or note requires it's own save. No real reporting functionality. It's very counter intuitive. Having used Service Now, Remedy, and Spiceworks. All of those tools do a much better job
Vantagens
Web-based, I guess is a plus. Does incorporate Solarwinds N-Central.
Desvantagens
Difficult to use. Slow response. Bad UI. Every step requires a save.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
MSP Manager Revuew
Avaliado em 17/11/2022
MSP Manager allows us to be easily organised, and track staff activity well, on top of being able...
MSP Manager allows us to be easily organised, and track staff activity well, on top of being able to track customer invoicing from within.
Vantagens
How simple and intuitive it is to use. Could easily be picked up by new hires with little training.
Desvantagens
Occasionally there are bugs with completing tickets that have been unresolved for a long time.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 8.0 /10
Bring me your issues!
Avaliado em 08/10/2021
Very good. Apart from attending to customer needs, I use the tickets scheduling and meetings...
Very good. Apart from attending to customer needs, I use the tickets scheduling and meetings features to streamline my day and get my tasks done on time.
Vantagens
Ticket systems and MSP platform (almost) in one. My company has been using this platform for a while now. It is feature rich and customizable.
Desvantagens
The ticket system runs in the background but does not auto refresh. You have to manually refresh it to see new assigned tickets.
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
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- Relação qualidade/preço
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- Suporte ao cliente
Simple and clean interface, easy to use.
Avaliado em 02/07/2018
Vantagens
Easy to figure out, and you don't really need training. Just get up and go with it. Easy to manage state of the ticket.
Desvantagens
Has some odd bugs here and but the support team is usually quick to fix them depending on how breaking it is.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 51–200 funcionários
- Usado Semanal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 10.0 /10
Limited use, but no issues with it
Avaliado em 21/11/2022
Vantagens
The layout of this product is very easy to use. Helps you to easily see information that is needed. The integration is great as well.
Desvantagens
I have used this on a limited scale, so I do not have much to offer for dislikes.

- Setor: Segurança de rede e informática
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Avaliação gratuita
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 5.0 /10
On par with other SolarWinds products
Avaliado em 25/01/2019
Vantagens
I like that you can create tickets that have timers to make it easier to track how much time was spent assisting a customer.
Desvantagens
Hard to setup; I wish there was an easier way to setup clients in the system.
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Excellent solution for MSP
Avaliado em 10/01/2018
Vantagens
Stable platform with great features. Also, the company has a site to upload suggestions an enhancements.
Desvantagens
The web interface is sometimes slow and the reporting can be better.
Also de auto refresh need to be perfected.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Work in progress
Avaliado em 15/03/2018
Still in Beta, but so far so good.
Still in Beta, but so far so good.
Vantagens
We are currently in beta with this product. So far its been easy to integrate and use compared to the service desk program.
Desvantagens
Its still a fairly new product, it was a bit slow to get started but support has been helpful trying to get us started.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 2–10 funcionários
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Fonte da avaliação
Classificação geral
Avaliado em 05/04/2019
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Fonte da avaliação
Classificação geral
Avaliado em 22/08/2018