Avaliações do N-sight

SloarWinds RMM is very good software. It is easy to use and has tons of features to adapt to different business.

SlocarWinds RMM can improve their Graphic User Interface to make it more friendly and collaborate more features in one place.

The tool has a lot of features out of the box with the basic module purchased - add the nodes of your environment and collect historical data on them. The main features make network monitoring and tracking simple - with stats and graphs. Reporting is also great for giving to managers. Excellent support when calling in.

Out of the box a simple setup, each module though becomes pricey for small/medium businesses - each comes with it's own maintenance plan. Reporting takes some knowledge of SQL for setting up the reporting profiles and can be confusing.

We used an old version six years ago. The issue was value for money.
They courted us to come back with better pricing and all the improvements.
Nice web based interface. You can get lost or distracted with all the extra functions.
I think this would work best for a new MSP that does not have all the infra structure and services in place.
Then it is a one stop shop.

BRUTAL dealing with AR. We tried it a second time on a few devices.
The reporting was what was expected. We had most of the feature in place already.
I got a call that we would get extra charges and the value of the product dropped.
I paid and asked to cancel. - Now what a disaster! - They refused my cancellation and have continued to bill.
From their NetSuite: The cancellation has been submitted. But it was rejected 5/3 and 6/3.

What a terrible company to deal with!

What i like most about SolarWinds RMM is the the integration of multiple software solutions in one location. Also the SSO to other RMM software like Backup is great.
The option to use Take Control is something we use everyday to support our contracted customers.

Little things like not beeing able to backup an SQL server on a normal pc, you'd need a server installation for that. and then also pay the price of the server.
Also, the RMM console is a bit slow at times.

What I like most about SolarWinds RMM is it's value. I believe you get the most bang for your buck compared to other RMMs. In a recent survey among MSPs nationwide, SolarWinds was even ranked the best overall.

Patch management could be better, but I know they are working hard on it. Right now it's a bit complicated to setup and use.

After major knee injury, I was able to maintain personal, inventory food cost and operational; issues assisting the owners to resolve and correct issues in a proactive way. Great product!

It works great but it is determined for me to update it... it works good like it is

Tons of tools and capabilities to keep your clients and sites managed without their attention or knowledge.

Needs training to use, so many things to do, it can become easy to get lost or forget where the lesser tools are placed or what their called.

Easier to track and diagnose switch errors by monitoring the errors received, transmitted and even those discarded

Probably a more detailed information on the ports detail so it could be easier to troubleshoot the issues.

its has plenty of additional service with can be activated at any time for monitoring.

the only thing is that the deployment can be difficult for the untrained.

Très complet, permet d'aller au bout des choses, Interface claire présentant l'essentiel rapidement

La politique de prix trop volatile. Certaines fonctionnalités plus difficiles à trouver, mettre en œuvre

It's easy to use and deploy and is packed with functionality.

Nothing that comes to mind at the moment - I'm satisfied with it.

Extremely easy to deploy with default agent settings you setup in minutes. Advanced users can customise the alerts, monitor events of any type. Email alerts on failures. Other addon's can be added to the console such as patch management, antivirus, backup and more.

If I had to pick something I would say occasionally (once a year if that) the agent service would need a restart as the server would stop reporting it. You still get notified of this so not a massive problem.

The ease of use, and how everything just works.

I wish there was more integration with their ticketing software.

-easy to monitor
-easy to use
-lot's of features

I don't have any issues with this product

I like that everything is so nicely sorted out. All issues are clearly visible, and the Wall-chart is amazing!

It is a bit slow, and i would like to see the Dashboard inthe same function as the wall-chart.

- The importance of automation reflects very solid characteristics to be taken into account.
- The use of a centralized console makes our students clearly identify the managed services.
- Allows to anticipate problems thanks to monitoring alerts.
- Large amount of scripts in the network that serve as support.

- We have detected that sometimes the notification of the emails does not arrive.
- The amount of information presented within mobile applications should be expanded, since today it is a very useful element for this type of user.

Solarwinds RMM is a great tool to use to manage and remote into user machines remotely.

It can alter the display when remoting in, making it a bit difficult to see clearly.

The remote access has been the most Useful

having to type my password multiple times

As you can probably tell from my last few reviews, my work is a Solarwinds shop. We use a large portion of their modules and get the full benefit from doing so. This module is no different - it gives you up to date breach alerts as well as a host of other options to keep your network monitored and healthy.

You can argue that this module is not 100% needed. If you already use NPM, then you can probably skip this and just stick with your firewalls and other, cheaper, monitoring systems.

Allows me quickly connecting to users machines without user interaction. Patch management feature allows to easy control all updates on all machines.

Its a bit slow sometimes and the web interface it's not as fast as it could be.