Kukui

4,8 (76)
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Classificação geral

4,8 /5
(76)
Relação qualidade/preço
4,6/5
Recursos
4,6/5
Praticidade
4,7/5
Suporte ao cliente
4,8/5

96%
dos usuários recomendam este app
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76 avaliações

Linda
Classificação geral
  • Setor: Automotivo
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Love it . Easy to navigate.

Avaliado em 01/09/2017

It makes it easy to do our job if we aren't worrying about the web site . Reviews, follow up call...

It makes it easy to do our job if we aren't worrying about the web site . Reviews, follow up call Ect...

Vantagens

We love the follow up tab. It helps us navigate our call center with less busy work . We are able to pull all
Sorts of reports for making our necessary follow calls .

Desvantagens

Some things we don't use yet . More if a time issue in our end we are busy and have to pick what we actually use right now

Bob
Classificação geral
  • Setor: Automotivo
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

The all in one pricing makes their services complete for clients, no EXTRA fees!

Avaliado em 31/08/2017

Better tracking of customer data. regular sessions with our rep keeps us on top of our information.

Better tracking of customer data. regular sessions with our rep keeps us on top of our information.

Vantagens

The software keeps our web presence maximised and the customer service allows us to understand the process.

Desvantagens

The exchange rate for Canadian clients hurts. Perhaps opening a Canadian office would make your product much more attractive to potential Canadian clients. This is the only "con".

Tiersa
Classificação geral
  • Setor: Automotivo
  • Porte da empresa: 2–10 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 6.0 /10

This is ok, it functions well, but I feel that it is a bit overpriced.

Avaliado em 06/09/2017

Our website is built for us so we don't have to do it ourselves. Some of the customer tracking...

Our website is built for us so we don't have to do it ourselves. Some of the customer tracking is beneficial.

Vantagens

Our contact is easy to work with and prompt at getting answers for us. I am able to adjust minor things on our site as needed.

Desvantagens

It is very clunky. There are some things that I think could be easier to use when updating the website. There have been some basic needs that we have not been able to get answers to. While we like working with our representative, because she is not "website" trained, some of my questions don't make sense to her so it's sometimes a challenge to get answers.

Tucker
Classificação geral
  • Setor: Automotivo
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Kukui provides so much more than a website. The entire platform is amazing.

Avaliado em 08/09/2017

It is an integral tool in assessing our customer base, phone calls, leads, ROI, web-site, coupons,...

It is an integral tool in assessing our customer base, phone calls, leads, ROI, web-site, coupons, communication..... This web-site and platform does almost everything.

Vantagens

The dashboard is a tangible tool to help me maintain my customer base, improve performance, measure profitability.

Desvantagens

I would like to be able to text updates to individual customers while their car is being serviced or repaired.

Alex
Classificação geral
  • Setor: Automotivo
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

great source to take care of our website without any worries

Avaliado em 08/03/2018

pretty good so far, the only challenge so far is just that we changed our representative, and we...

pretty good so far, the only challenge so far is just that we changed our representative, and we have been very happy with our current one

Vantagens

Our website looks very nice and is user friendly, exactly what we are looking for. We get to pick and choose what we want and they design, and even coupons. Very happy with this service.

Resposta do Kukui

Hi Alex
Thanks for trusting Kukui with your website.

Chris
Classificação geral
  • Setor: Automotivo
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Responsive team

Avaliado em 07/09/2017

In depth marketing reports and the data. The ability to tweak offers and update simply.

In depth marketing reports and the data. The ability to tweak offers and update simply.

Vantagens

Adaptability. I love that we can make changes immediately that reflect the operational enhancements. New pictures, hours of operation etc. Adaptability. I love that we can make changes immediately that reflect the operational enhancements. New pictures, hours of operation etc.

Desvantagens

Have discovered some mapping inconsistencies that should not have happened for the length of time until my discovery.

Yeisy
Classificação geral
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

Overall good quality

Avaliado em 06/09/2017

Vantagens

Customer database is easy to understand, maintenance scheduling and vehicle tracking are a great to use.

Desvantagens

It would be helpful to see a much more interaction with Google, yelp and other review based sites. The reviews i receive from the website are great but they not influence new clients like Google or yelp.

Jennifer
Classificação geral
  • Setor: Automotivo
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Kukui has been a wonderful tool to help manage and get the most out of our business.

Avaliado em 31/08/2017

Easy to access and understand data, clean design, helpful and friendly staff.

Easy to access and understand data, clean design, helpful and friendly staff.

Vantagens

It is easy to use, has great graphs and charts full of helpful information, and the staff is very friendly and attentive.

Desvantagens

I wish they could integrate more of my shop's operating system, however each month they add more features and integration.

GINA
Classificação geral
  • Setor: Automotivo
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

KUKUI IS VERY EASY TO USE AND NAVIGATE.

Avaliado em 06/09/2017

BEING ABLE TO TRACK OUR CUSTOMERS NEEDS AND UPDATE THEM WHEN SERVICES ARE UPCOMING AND NEEDED. ALSO...

BEING ABLE TO TRACK OUR CUSTOMERS NEEDS AND UPDATE THEM WHEN SERVICES ARE UPCOMING AND NEEDED. ALSO SEEING WHERE OUR NEW CUSTOMERS ARE BEING GENERATED FROM.

Vantagens

THE DASHBOARD THAT UPDATES ME ON OUR PERFORMANCE MONTHLY GOALS. ALSO THE MISSED LEADS SECTION TO MAKE SURE WE DON'T EVER LET A MISSED EMAIL OR PHONE CALL SLIP THROUGH.

keith
Classificação geral
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Kukui is a great source of customer relationship building and correspondence

Avaliado em 06/09/2017

Customer retention

Customer retention

Vantagens

the ease of use and the ability to stay in close contact with my customers in regard to scheduling and services

Desvantagens

I don't really have any , the schedule could maybe be a tad bit better if it were able to let the customer know when certain slots are full

Eric
Classificação geral
  • Setor: Automotivo
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Everything in one package. Easy to use, great dash board.

Avaliado em 31/08/2017

better work flow, better web site

better work flow, better web site

Vantagens

Have someone who knows what to do helping you out, You get a great return on your investment. Great website.

Desvantagens

Have to make sure when changing prices that all, post cards e-mails, reminders are updated at same time

Nikki
Classificação geral
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

We LOVE Kukui!

Avaliado em 28/08/2017

Vantagens

Kukui is easy to use! The team at Kukui is great to work with and extremely well versed not only in websites and SEO work but also what works in the automotive industry! I highly recommend!

Resposta do Kukui

Thanks Nikki

Brent
Classificação geral
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

The one time putting all your eggs in one basket pays off!

Avaliado em 31/08/2017

Vantagens

Bundling all your marketing data into one dashboard makes it so easy. Margie is great! I enjoy going over our data monthly with her help. After trying other options this is the best!

Desvantagens

It does so much I forget about some features. I am not good at marketing so creating emails to generate interest is not my favorite.

chris
Classificação geral
  • Setor: Automotivo
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

so far my experience with kukui has been very positive.

Avaliado em 07/09/2017

We can get a quick overview of our performance compared to previous performance. The ability to...

We can get a quick overview of our performance compared to previous performance. The ability to sit down with our service writers and let them hear themselves on phone calls has made huge improvements in how they work with customers on the phone.

Vantagens

the customer support is great. the amount of data that is readily available in an easy to digest format is great.

Desvantagens

switching from panel to panel can be slow and unresponsive at times. refreshing the page helps. I can't think of anything else at the moment.

Kevin
Classificação geral
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

My shops were early adopters to the Kukui platform. I can imagine life without Kukui!

Avaliado em 31/08/2017

Vantagens

The information on the dashboard allows my management team to make clear, accurate decisions on how we spend our marketing dollars.

Dave
Classificação geral
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

Very robust site and helpful staff.

Avaliado em 31/08/2017

Vantagens

The ability to track the phone call to the sale and to be able to hear the phone conversations. Staff is very accommodating

Desvantagens

It's a lot to learn. But that's a good thing too! It's dependant on emails exclusively for customer contact.

Melissa
Classificação geral
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

My representative is very attentive and is always available.

Avaliado em 06/09/2017

Vantagens

Dashboard is easy to navigate. I love how I can measure success of certain campaigns by using the filters. Also, listening to our phone calls has really helped to train our staff how to turn leads into customers.

Desvantagens

I would like to be able to upload photos onto the website myself. Other than that, there really isn't anything I would change about the product /service

Dion
Classificação geral
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

We use it for so many different things, and it helps with customer management so much.

Avaliado em 31/08/2017

Vantagens

I like the scheduling functions and the ability to listen to recordings. It helps to manage my staff and customers. The ability to track all of the data and run reports is useful, as well.

Desvantagens

The dashboard is a little difficult to navigate, but operable. I would prefer if there was an easier way to do rescheduling if an appointment is not available.

Paula
Classificação geral
  • Setor: Automotivo
  • Porte da empresa: 2–10 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

We are very happy with Kukui especially with the customer service.

Avaliado em 31/08/2017

new customers. Ease in reaching out to existing customers.

new customers. Ease in reaching out to existing customers.

Vantagens

since I am not terribly experienced with these programes it is important that it be easy to use and understand. I find Kukui to be a great fit for our shop.

Desvantagens

there have been a few times i would like more ease with texting directly from the program, otherwise I can't think of any negatives.

Bonnie
Classificação geral
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

Love my experience with Kukui.

Avaliado em 06/09/2017

Vantagens

Every member of the staff which I have met has turned to a friendship. I especially love customer rep.

alex
Classificação geral
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

Great to work with, good communication

Avaliado em 06/09/2017

Vantagens

User friendly, easy to use software, easy on the eyes, customers like the look of our website, easy to get reviews.

Desvantagens

not easy to decide a design plan with all the options you give to us for the website. but that's not really a bad thing

Jeff
Classificação geral
  • Setor: Automotivo
  • Porte da empresa: 2–10 funcionários
  • Usado Mensal durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Haven't been disappointed once.

Avaliado em 31/08/2017

We needed to update our marketing from the 90's to the new century. Kukui was the perfect solution...

We needed to update our marketing from the 90's to the new century. Kukui was the perfect solution to get us doing the things we need to do to get ourselves in front of today's customers.

Vantagens

I love the all in one aspect. There is so much SEO and Marketing help all in one simple service. The customer support has been perfect. My questions are resolved quickly and professionally. I was originally worried that there was a lot of over promising, and I would experience a lot of under delivery. This has not been the case. I am very happy with Kukui, and I would definitely recommend the service

Desvantagens

There are a few features that i would like to see integrated, or made a little easier to use. But for the most part, I don't have any complaints. Oh, I would like to see this product in other industries. I work for more than one business and wish I had this for my other businesses.

Jeffrey
Classificação geral
  • Setor: Automotivo
  • Porte da empresa: 2–10 funcionários
  • Usado Semanal durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

The numbers I need at my fingertips.

Avaliado em 31/08/2017

Marketing mastery.

Marketing mastery.

Vantagens

It helps me to keep track of my marketing easily and quickly. So when I talk with my coach, he also has access to the platform and we can discuss performance issues with full knowledge laid out in front of us.

Desvantagens

I would like to see some industry benchmarks or a clear description of what those benchmarks are and maybe a suggestion or two about solutions.

DENNIS
Classificação geral
  • Setor: Automotivo
  • Porte da empresa: 2–10 funcionários
  • Usado Outro durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Very happy with the process from creation to support

Avaliado em 31/08/2017

Vantagens

I like the flexibility to be able to update and make changes to the site by simply emailing our rep.
We also appreciate the expertise and in suggestions to make the website its best.

Desvantagens

We do not have a compatible POS to work with all that Kukui offers. We would like to use the tracking information that links with the POS.

tim
Classificação geral
  • Setor: Automotivo
  • Porte da empresa: 2–10 funcionários
  • Usado Mensal durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Kathy with Kukui has been phenomenal. They can customize anything and never say no

Avaliado em 06/09/2017

better web presence than I've ever had before

better web presence than I've ever had before

Vantagens

The reports seem unbiased like others I have worked with in the past. They can nail down exactly where the leads come from. I like how easy it is to write a blog.

Desvantagens

Sometimes it works slowly. Difficult to tell if new customers are from web or from my postcards that I send out