Avaliações do Promo.com

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212 avaliações

- Setor: Serviços e tecnologia da informação
- Porte da empresa: Profissional autônomo
- Usado Outro durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Valeu nota 4
Avaliado em 18/07/2021
Vantagens
Muitas promoções, e bem interessante, o conceito é válido para o quesito de autopromoção.
Desvantagens
Inumeras promoções que acessei pelo programa não estavam disponiveis ou haviam vencido a mais de 1 mês, falta responsabilidade dos usuarios que utilizam a plataforma em quando anunciar especificar data de término, para evitar que o próximo a acessar o link perca tempo desnecessáriamente.
Resposta do Promo
Hi Leandro
Thanks for your review and we would be happy to help out, I think you were referring to the July 4th special offer for new customers which has now passed. We can set up the special offer for you, just reach out to our team at [email protected]
Thank You

- Usado Semanal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great tool hope it gets better!
Avaliado em 13/07/2018
More attention to our posts
More attention to our posts
Vantagens
I really like promo. Our little business has received a lot more attention when we promote with video. Adding witty copy is fun and engaging, I really like doing marketing with this program!
Desvantagens
On the downside, their music selection is still not great, especially the soothing, Spa-like stuff that we sometimes need, but I anticipate their music library will grow over time.

- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 2–10 funcionários
- Usado Semanal durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Great Value
Avaliado em 12/06/2019
I use promo to create social media content in order to keep my business on people's minds. I've had...
I use promo to create social media content in order to keep my business on people's minds. I've had good interaction with my video posts created on Promo, and I'm very happy with it.
Vantagens
There are a lot of free clips and music available to create my videos. I really like the text functions - I just pick the effect I want to work with (out of many!) and type in my text. It's very easy to use.
Desvantagens
There is a learning curve. It took me a while to figure certain things out. And while custom service was very nice, the person never did resolve my issue. I finally resolved it on my own.
- Setor: Publicidade e marketing
- Porte da empresa: 2–10 funcionários
- Usado Mensal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Horrible service and staff is VERY unhelpful
Avaliado em 30/03/2022
I contacted the Promo team countless times, because their videos just would not download and...
I contacted the Promo team countless times, because their videos just would not download and elements would load incorrectly for me. When I wanted to cancel, they offered to downgrade my account so that I would pay less. When they downgraded my account to $20 instead of $50, I not only still had technical issues, BUT Now I couldn't even use PREMIUM videos, even though in my account it said I had 66 premium videos to use. I even sent them a screenshot. WTF. I am so mad. I wanted a refund and they only gave me an $80 refund, when those 66 premium videos cost me WAY MORE. TOTAL SCAM. DON'T SIGN UP.
Vantagens
Premium templates are good, but way too many technical issues. I can't say anything good about Promo.
Desvantagens
TOTAL SCAM! Frequent technical issues when customizing videos, uploading logos, changing font or text size and then when you're ready to publish, it won't publish. Customer service was not helpful.
Resposta do Promo
Hi Marina,
Thanks for reaching out, we are sorry to hear about your experience and would be happy to take a look into your account to help out. We were unable to locate your account.
Can you email our team at [email protected], and we will answer within a few minutes, our support team is here 24/7 to provide immediate support?
Thank You

- Setor: Serviços e tecnologia da informação
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Excellent service!
Avaliado em 23/07/2019
Excellent service! Greate support team!
Excellent service! Greate support team!
Vantagens
it's super easy to create videos; huge collections of videos
Desvantagens
the small number of available text effects

- Setor: Relações públicas e comunicações
- Porte da empresa: Profissional autônomo
- Usado Semanal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Edits for you
Avaliado em 26/04/2019
Vantagens
I like that it automatically places text in the best place for each frame.
Desvantagens
There's nothing I don't like about this software.

- Setor: Software
- Usado Mensal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Fabulous for people who are not experienced in marketing but need a great solution
Avaliado em 16/07/2018
Actual beautiful videos that make me look like a pro. I need to really use the offer I purchased...
Actual beautiful videos that make me look like a pro. I need to really use the offer I purchased but am moving slow and still figuring out a game plan.
Vantagens
ready made offers, using your own tune, funny pre-built everything, terrific for an on-going campaign reminders
Desvantagens
Biggest fear is the market will get flooded with all the pre-built offers and it will be hard to distinguish who's brand is who's if they use the same videos. Also not a great solution for detail explainer videos

- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 2–10 funcionários
- Usado Semanal durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
I now have awesome videos and I'm not a techie!
Avaliado em 07/05/2020
- I now have great videos for my Amazon products.
- Ilia from customer support held my hand through...
- I now have great videos for my Amazon products.
- Ilia from customer support held my hand through the entire process, and taught me the power of Promo.com - i even consider him a friend now, he's been so great.
Vantagens
- Easy to use creation
- Text drag and drop
- Selection of music
- Selection of clips
-New free premium clips
Desvantagens
- Before you had a limit on premium clips and just as of yesterday have changed it so great

- Setor: Ócio, viagens e turismo
- Porte da empresa: 11–50 funcionários
- Usado Outro durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Brilliant for facebook video adds
Avaliado em 31/08/2019
We are making facebook adds through promo.com for adevertisment
We are making facebook adds through promo.com for adevertisment
Vantagens
The most thing i like about promo.com is that it realky removes your haedche OKf hiring professionlas for a brilliant add video now even you can made you own video adds through their templates very easily
Desvantagens
They had given only 5 projects for free trail that is something i think i dislike about them at least they have to give 20 projects.

- Setor: Publicidade e marketing
- Porte da empresa: 2–10 funcionários
- Usado Mensal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 10.0 /10
Good for video marketing
Avaliado em 20/02/2020
It’s a good tool to Star with video marketing at a reasonable price and without any video skills
It’s a good tool to Star with video marketing at a reasonable price and without any video skills
Vantagens
It’s an easy to use tool that helps you to create videos without having technical knowledge or skills
Desvantagens
The amount of templates available it’s limited it would be awesome if they add many more options so you can make many different videos

- Setor: Roupa e moda
- Porte da empresa: 11–50 funcionários
- Usado Semanal durante Avaliação gratuita
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Very nice for FB adds
Avaliado em 14/09/2019
We are making Facebook video adds through promo.com
We are making Facebook video adds through promo.com
Vantagens
Promo.com is very good and brillaint for making Facebook video adds.
Now with the help of promo.com even a lay man can make a professional add video
Desvantagens
I had used a free version of promo.com and i had no issue with it so there is no cons from my side it is ok for me.
- Setor: Internet
- Porte da empresa: 2–10 funcionários
- Usado Mensal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Promo works well for simple videos but could be better
Avaliado em 16/10/2020
I don't use it as much anymore because the product simply hasn't evolved the way I want it to so...
I don't use it as much anymore because the product simply hasn't evolved the way I want it to so that I can get the creative results I want. It's somewhat frustrating. We do still use it though. It enables me to do a custom video of 10 - 30 seconds quickly and easily. I own an executive recruiting firm and we produce a custom video to accompany every new job search, pushing it out over social media and on our website.
Vantagens
Promo is relatively simple to use, even for non-tech people. There is a wide range (millions they claim) of video clips available and a pretty good selection of music---all royalty-free.
You own the final product and can do whatever you want with it.
The price is moderate.
Desvantagens
Promo began by allowing users to start from scratch with a blank template, but then created their own templates that you are forced to use or get creative about to customize. No amount of logic or pleading with their customer service ever made a difference.
Their in-house creative videos are almost all really amateurish creatively, except for the exercise videos.
The music selection hasn't seemed to expand or improve much during the two years I have used Promo. So, you have to work with what they have, which isn't all that bad.
They are always trying to upsell me on a plan I don't want.
Some of the instructions on how to use their products are confusing.
Despite repeated requests for the capability of doing voiceover narration with the videos, they still do not offer this. A partnership with VoiceBunny or Voices.com or Fiverr would enable users to hire voiceover talent to create videos that didn't just consist of video, slides, and music.
- Setor: Educação superior
- Porte da empresa: 1.001–5.000 funcionários
- Usado Semanal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 4.0 /10
Doesn't stand out from the pack
Avaliado em 18/10/2022
It's perfectly fine, it just is not the type of software that becomes essential. If you are SOLELY...
It's perfectly fine, it just is not the type of software that becomes essential. If you are SOLELY going to make videos then sure, go for it, but if you are a small shop and can't afford multiple platforms, this one would end up on the chopping block because you can get another all-in-one-solution with overlapping functionality.
Vantagens
Promo has nice-looking templates and is fairly easy to use. It definitely is something that folks with little to no video editing experience could easily onboard so you don't spend time training people to use it.
Desvantagens
It is fine enough it's just that there are other platforms that do more and are more all-encompassing. At the end of the day, I couldn't justify paying for this on its own merits when I could just do the same thing with something like Canva.
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 2–10 funcionários
- Usado Outro durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
A little bit of magic
Avaliado em 27/05/2019
There is no doubt that video is the way forward. The interaction and level of engagement with our...
There is no doubt that video is the way forward. The interaction and level of engagement with our more personal posts as a business, especially those using video, is clear. We have had a slightly halting start, due to the unavailability of key staff to work with the software having taken out a subscription, so several account pauses were required. These were handled efficiently, with understanding and accommodated our small business issues which prevented us using the service for a period of time. Customer support is some of the best we have ever come across, almost instant response, no need to explain previous interactions as they seem always to be on top of things. Really grateful they make it so easy.
Vantagens
It is incredibly user-friendly, requiring very little technical knowledge. The sheer range of options is amazing, with a wide range of templates and an endless array of choice. Despite the fact that other companies may use some of the same templates, the personalisation options are such that one is very likely to end up with exactly the same promotional video as someone else.
Desvantagens
To date I have had no technical glitches, and the software has worked seamlessly on my Mac. The only thing that is sometimes a little overwhelming, is the sheer amount of options and as the site has added increased options and functionality it naturally becomes a little more of a complex process. Working with it regularly takes away any confusion.
- Setor: Varejistas
- Porte da empresa: 51–200 funcionários
- Usado Mensal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 8.0 /10
About as quick and easy as it gets for video editing
Avaliado em 23/06/2022
We use the software to crank out quick little videos to use on social media and PPC ads.
We use the software to crank out quick little videos to use on social media and PPC ads.
Vantagens
The video templates are super easy to use, and the video asset library is extensive. It's easy to upload your own video and combine that with stock footage and in just a couple minutes, you have a professional looking video. Also, it allows you to export the same project in multiple aspect ratios for stories, reels, square, landscape, etc.
Desvantagens
The built in templates are both a blessing and a curse. They are great when you are willing to work within their frameworks, but if you'd like additional customizations, Promo is not as flexible as a traditional editor like Adobe Premiere.
- Setor: Animação
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
The best video maker
Avaliado em 12/09/2019
Great experiences,
Promo made us pro with no video making experiences.
Great experiences,
Promo made us pro with no video making experiences.
Vantagens
The simplicity to making and editing videos,
The calendar which made our life easy to get pre made videos.
The customer support very professional and swift service we are receiving every day,
The photo bank is one of the best i have ever seen
Desvantagens
I love everything about it. everything is working as it should be.
- Setor: Contabilidade
- Porte da empresa: 11–50 funcionários
- Usado Mensal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Unethical conduct in billing
Avaliado em 11/01/2022
They dropped their price by about 60% because the rest of industry offered the same service for...
They dropped their price by about 60% because the rest of industry offered the same service for that price point.
They auto renewed us for the full price. Then when we said cancel it, they offered us a "discount" of the amount they never should have charged.
They asked if we wanted the discount deal or cancel, we said cancel. They said "too late" you missed the cut off, read our policy.
We are done. We will not do business with a company that acts this way. They got to keep our money but we are not using their service.
Vantagens
The ease and product were equal to others in the industry.
Desvantagens
Their customer service and business ethics.
Resposta do Promo
Hi there,
Thanks for reaching out, and we would be happy to take a look into your account to help out. We were unable to locate your account.
Can you email our team at [email protected], and we will answer within a few minutes, our support team is here 24/7 to provide immediate support?
All monthly and annual plans can be canceled from within the billing section of the website if you decide not to continue.
Thank You
- Setor: Rádio e televisão
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Amazing fast way of video making.
Avaliado em 19/05/2020
It is really fun. I am getting in love with promo.com and with its customer team. [SENSITIVE...
It is really fun. I am getting in love with promo.com and with its customer team. [SENSITIVE CONTENT HIDDEN]. Amd more . They all take care of me like a famiky when ever i want help they are always here for me. Thank you pormo for excellent work.
Vantagens
It is amazingly fast to make video on promo.com excellent quality videos and photos to use. Good legal music to use. And excellent online customer service. I get help when ever i wanted and its amazingly fast costumer service i did not see anywhere else. I like promo because of its fair services.
Desvantagens
Quality sounds ambience and music should be included more .it should be added more frequently. Same for video too.tampletes ,fonts style should be added more. Sometimes it looks like same thing when it comes to writing and tampletes. And should be added more ready made biographic content .if i want to make my biographic video so it should be ready made so i put my self and my work to get my biographic video ready in minutes ..i will be happy to see more varieties of videos in more category.i wish to see all these too soon.
- Setor: Serviços financeiros
- Porte da empresa: 11–50 funcionários
- Usado Semanal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
It's All In The Details
Avaliado em 01/02/2021
They are responsive, full of integrity, cutting edge and the customer service is a straight 10 !
They are responsive, full of integrity, cutting edge and the customer service is a straight 10 !
Vantagens
Focused on details. They THOGHT "How can we make this the easiest, simplest and best priced video platform ?" and THEN they went and did it...
Desvantagens
No many... I guess the only real "con" is that most people will use the same hot videos that everyone is using.
HOWEVER, with the ability to BRAND, upload your own fonts AND do filters and change the music ...I can not really see how that would affect me.
Resposta do Promo
Thank You Daniel for that great review!
- Setor: Artes e artesanato
- Porte da empresa: 2–10 funcionários
- Usado Outro durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Software is fine. Customer Support Horrible.
Avaliado em 08/06/2020
NEVER AGAIN. Would never recommend this company to ANYONE.
NEVER AGAIN. Would never recommend this company to ANYONE.
Vantagens
Easy to use would like more options to edit
Desvantagens
Once this company gets your credit card they refuse to stop charging your account. The annual charge of 495.00 is still charged even after you have asked for a cancel. When you contact they they first will tell you they will reduce the charges and only charge you 50% (mind you it was the same day it hit my credit card) after much back and forth they communicated the best they could do was a 70% refund. Its completely ridiculous that they could not cancel and refund the charge in the same day . Its very shady business practices.
Resposta do Promo
Hi Kimberly,
Thanks for your post and feedback. We would be happy to take a further look into the account as if you set the account to cancel prior to the renewal charge then there will not be any further charges to the account. Can you reach out to us at [email protected]?
Thank You
- Setor: Hospitais e Saúde
- Porte da empresa: 2–10 funcionários
- Usado Semanal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Simplicistic, Elegant, & a Staff Who is Beyond Exceptional
Avaliado em 06/06/2019
Connecting to those who are always bombarded with ads and pressuring marketing campaigns, Promo...
Connecting to those who are always bombarded with ads and pressuring marketing campaigns, Promo allows the 100 Year Lifestyle to connect beyond the traditional "buy me/here's a discount" ad and rather towards a more organic conversation through videography. This is the future.
Vantagens
For those just getting started in the editing world, this platform gives space for innovative expression, marketing, and connecting to more people in a world that is open to listening. By using software like Pinnacle Studios in the past, I find myself very impressed when another editing software, such as Promo, that offers a template-based platform for the creative audience. I love this program for its ability to make people laugh, relate, and tune in for a moment of energetic exchange.
Desvantagens
I don't always appreciate a glitch here and there because I use this software so much. Yet, when I do experience a glitch, the team is ON IT... Like asap and they make you feel supported throughout the instant messaging.
- Setor: Seguros
- Porte da empresa: 201–500 funcionários
- Usado Semanal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 9.0 /10
Great product to make simple videos
Avaliado em 05/09/2019
Vantagens
Promo makes it easy to put together a quick video that looks great for any format, social, instagram, stories.
Desvantagens
There isn't a lot of flexibility with this software. You cannot delete an outtro screen. Most of their stock videos are repetitive and not the best quality.
- Setor: Imobiliárias
- Porte da empresa: 501–1.000 funcionários
- Usado Semanal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Love the Videos
Avaliado em 26/06/2019
I'm able to get a quality product done in a short amount of time. In my line of business, time is a...
I'm able to get a quality product done in a short amount of time. In my line of business, time is a very valuable commodity. Plus, the product looks like something I would have paid much more for than what I actually do.
Vantagens
That I can customize it and make it look as if I spent hours when it only takes a few minutes.
Desvantagens
Sometimes, the videos that I develop for my facebook coverpages don't display correctly and I have to go back in and move things around...even if I save the video as a facebook cover.
- Setor: Hotelaria
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 10.0 /10
Fast, simple, convenient
Avaliado em 23/01/2019
Vantagens
You can quickly convert your videos into different aspect ratios without having to start from scratch. Saves so much time!
Desvantagens
The captions are required to be a minimum of 3 seconds long. But when you throw in an intro and outro, it makes it a little more difficult to create instagram stories (15 sec max.) You have to be more selective about your clip/photo choices.
- Setor: Gestão da educação
- Porte da empresa: 2–10 funcionários
- Usado Outro durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Awesome !
Avaliado em 26/10/2019
Nice
Nice
Vantagens
So many choices, I like to surf on videos, imaginating the music and message to add
Desvantagens
Price ! some packages as in 2016 will be better for little companies in order to buy only 10 and + 10 videos