Netchex

4,5 (160)
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Software de gerenciamento de capital humano (HCM na sigla em inglês) baseado na nuvem.

Classificação geral

4,5 /5
(160)
Relação qualidade/preço
4,5/5
Recursos
4,3/5
Praticidade
4,5/5
Suporte ao cliente
4,6/5

90%
dos usuários recomendam este app
Classificar por

160 avaliações

Angela
Angela
Classificação geral
  • Setor: Gestão da educação
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Netchex is always eager to help me with any question that I have. They are so knowledgeable.

Avaliado em 05/10/2017

We use this for benefits and payroll. It works perfect for us.
I even had one of the service reps...

We use this for benefits and payroll. It works perfect for us.
I even had one of the service reps call me on a Saturday to answer my question because I was at work and needed help.

Vantagens

The website is very easy to use. It is pretty self explanatory on each screen. The payroll module is easy to learn and the reports are plentiful.

Ranee
Classificação geral
  • Setor: Automotivo
  • Porte da empresa: 501–1.000 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Netchex offer a great product!

Avaliado em 02/10/2023

Netchex has been great and truly helped our company move in the right direction with online...

Netchex has been great and truly helped our company move in the right direction with online timeclock and payroll.

Vantagens

Netchex is any easy to use point and click payroll, attendance software. The ease of switch to Netchex from our previous online payroll platform was appreciated. They set up multiple training sessions with our Administration and Office Manager teams to ensure ease of use. They have been helpful in answer all of our questions and making the transfer seamless.

Desvantagens

The onboarding process seems slightly redundant for our new employees. They are required to attach documents for every step of the process, even if there is not necessarily one to attach. We have received some complaints there, but otherwise all is good.

Carol
Classificação geral
  • Setor: Escritório de advocacia
  • Porte da empresa: 2–10 funcionários
  • Usado Mensal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

I hate it.

Avaliado em 06/03/2024

Vantagens

Not user friendly anymore. Before it went public customer service was great. You could talk to someone on the phone.

Desvantagens

See above. Not user friendly. I preferred the old Netchex

Jennifer
Classificação geral
  • Setor: Automotivo
  • Porte da empresa: 201–500 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Outstanding HRIS service!

Avaliado em 03/04/2023

Customer service has always been exceptional! Terrific program and worth the price.

Customer service has always been exceptional! Terrific program and worth the price.

Vantagens

Payroll and benefits. Integration back in was not easy. Today, implementation of programs in smoother with may walk-throughs and support.

Desvantagens

Benefits has always been my qualm since 2017. Benefits overhaul has been on the roadmap way too long.

Alternativas consideradas

ADP Workforce Now, Paychex Flex, Paylocity e Paycor

Razões para mudar para o Netchex

Netchex came in at the last minute. Pricing made a huge impact as well as the company is local.
Mitch
Classificação geral
  • Setor: Contabilidade
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Using Netchex has made much of our payroll and HR processes so much easier.

Avaliado em 13/04/2022

Our overall experience with Netchex has been great. We really appreciate the elimination of...

Our overall experience with Netchex has been great. We really appreciate the elimination of paperwork with the hiring and onboarding process as this saves us time as payroll administrators and gives our employees the ability to fill out the necessary forms online whenever it works best for them. The product seems very sophisticated and the service team has always been very helpful whenever issues do arise.

Vantagens

Our favorite part about this product is how it services the entire lifecycle of the employee. It begins with hiring and putting out adds and continues through onboarding and payroll once they are employed. You can also set up helpful templates to contact interviewees or soon-to-be employees to let them know about any paper work they need to complete (all online!) or to simply send them an email you set up beforehand. The entire process can be tailored to fit however you would like it to look.

Desvantagens

There are some areas within payroll that we wish would be more flexible and editable to match our specific needs. As with many payroll products, there are limitations with how reports can be tailored and we simply have to filter or manipulate the date into what we need it to show.

Christopher
Classificação geral
  • Setor: Companhias aéreas/Aviação
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 2.0 /10

Netchex Nightmare

Avaliado em 28/07/2021

This has been one of the worst ATS programs I have used in my entire career.

This has been one of the worst ATS programs I have used in my entire career.

Vantagens

While we have not had the most pleasant experience with NetChex; the payroll process is the best feature. It is super easy to use and easy to process payroll in minutes.

Desvantagens

The tax department is horrible. We have submitted several tickets about missing state tax not being filed or paid, unemployment tax not being paid or filed, and last we have had to educate Netchex on how to pay these taxes. We have received several late fees, penalties, and notices because of Netchex. Last, every ticket is unprioritized; our tickets are open on average 5 weeks before they are fully resolved.

Moreover, the talent acquisition system is horrible. The system doesn't tell you when a candidate applied for other jobs. The system doesn't generate reports that you can use to help manage the recruiting team or to increase efficiency. Moreover, when you call Netchex to get customized reports they say it isn't their system we have to contact another party to get answers and customized reports.

Alternativas consideradas

Paycom, ADP Workforce Now e Paycor

Razões para escolher o Netchex

Cost savings

Software anterior

ADP Workforce Now

Razões para mudar para o Netchex

The sales guy [SENSITIVE CONTENT] sold us on the fact we would have one dedicated rep that would learn our company and be able to assist us with anything we needed. That simply wasn't true. Moreover, he promised the cost would be substantially lower than ADP without compromising the experience. This wasn't true either. Stay away from Netchex.
Tina
Classificação geral
  • Setor: Publicidade e marketing
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great addition to a small business

Avaliado em 23/11/2021

I've had a great experience. From the start, they helped us transition away from our old company...

I've had a great experience. From the start, they helped us transition away from our old company and guided me to get started. Tech support is always quick in answering my questions and finding a solution.

Vantagens

I like the options for add-ons as my company grows and has a need for more features. I can add them on ala carte when needed. The functionality is easy and smooth and they have so much training to get you started.

Desvantagens

I don't have anything I dislike, as time progresses, they fix and improve little things to keep moving forward.

Avaliador Verificado
Classificação geral
  • Setor: Manutenção predial
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Avaliação gratuita
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Netchex is a breeze

Avaliado em 21/09/2020

I thoroughly enjoy using it.

I thoroughly enjoy using it.

Vantagens

It is super user friendly, customer service is always helpful and quick to respond.

Desvantagens

I really currently do not have anything negative to say.

Janean
Classificação geral
  • Setor: Automotivo
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

TERRIBLE MISTAKE!

Avaliado em 09/12/2020

DO NOT UNDER ANY CIRCUMSTANCE DECIDE ON NETCHEX. YOU WILL REGRET THE DECISION!

DO NOT UNDER ANY CIRCUMSTANCE DECIDE ON NETCHEX. YOU WILL REGRET THE DECISION!

Vantagens

The features of Netchex were very appealing. The timekeeping, employee services, and payroll seemed great.

Desvantagens

The implementation has been the most terrible implementation I have ever went through with any company ever. There is 0 communication. There is 0 follow through. They do not make their clients a priority in any way. I would like nothing more than to erase everything we have done with Netchex and start from scratch.

Breena
Breena
Classificação geral
  • Setor: Serviços ao consumidor
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 5.0 /10

Better than it was originally

Avaliado em 21/06/2021

Overall it has been easy to deal with lately but there have been bugs in the past

Overall it has been easy to deal with lately but there have been bugs in the past

Vantagens

Ease in clocking in & out of work, you don’t have to log in and navigate to punch in/out, you can just enter your username and password & click punch in/ out.

Desvantagens

It’s glitchy sometimes and has trouble loading when trying to punch in or out for work. It also logs you out if you don’t punch right away.

Samantha
Classificação geral
  • Setor: Automotivo
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Netchex payroll review

Avaliado em 19/07/2023

Netchex is the easiest payroll software to use that I have encountered. It is like no other.

Netchex is the easiest payroll software to use that I have encountered. It is like no other.

Vantagens

Netchex is a very easy to use program that is also very accurate. I would recommend to any dealership/ service department.

Desvantagens

I have zero complaints! I’m saddened that my company no longer uses this program as it was amazing.

Katie
Classificação geral
  • Setor: Automotivo
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

NetChex

Avaliado em 03/02/2023

Oustanding!

Oustanding!

Vantagens

easy to use, excellent online training, easy to contact IT/customer service, fast response from NetChex team

Desvantagens

So far nothing. I really like everything.

Kelli
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 1.001–5.000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 5.0 /10

Great for Mid-Sized and Small Companies with Simple Payrolls

Avaliado em 16/11/2020

We went onboard with Netchex during a growing stage of our company. Netchex was ok for us and...

We went onboard with Netchex during a growing stage of our company. Netchex was ok for us and definitely filled a need and got us where we needed to go during that period of time and for that we are grateful. However, the payroll / benefits system was not setup with "effective dating" that worked while we were with them. Meaning, major updates like annual increases and open enrollment changes for our 4000 team members had to be frantically entered in the time between one payroll processing period's closing and the next payroll processing, which can be challenging when you have union and weekly locations. There also was no mass approval option for open enrollment, which was a major challenge on our benefits team. Multiple times we were told that the issue was fixed but it never worked properly while we were there, resulting each year in massive situations where either the new benefit rate would be applied too early or the old rate would apply too late, meaning lots of payroll corrections.

Again, their software would be just fine for a company that has a basic, uncomplex payroll with up to 1 or 2 thousand team members. We just outgrew their available functionality with our complex needs.

Vantagens

The simplicity of the software
Ease to use
Relatively easy to setup

Desvantagens

Not easily scalable to company growth
Reporting is antiquated - must be an excel guru for reporting to be ok - Basic reports are fine but report writing tool is difficult to navigate and sometimes just doesn't work (times out trying to query)

Kristan
Classificação geral
  • Setor: Serviços jurídicos
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

User Friendly and Great Customer Service

Avaliado em 28/06/2022

Netchex has been wonderful to work with. They are very responsive to any issues that we may face...

Netchex has been wonderful to work with. They are very responsive to any issues that we may face and follow up timely. The program is extremely easy to navigate.

Vantagens

Netchex is extremely user friendly, has exceptional customer service and great for on the go payroll processing.

Desvantagens

Glitches with the time clock punch features.

Sheryl
Classificação geral
  • Setor: Restaurantes
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Netchex is the BEST!

Avaliado em 19/07/2022

Ease of use and great customer service when I questions or concerns.

Ease of use and great customer service when I questions or concerns.

Vantagens

ACA and payroll management. During the PPP loan process, they provided lots of reports to make applying easy!

Desvantagens

Nothing. It has everything we need to process payroll and manage our employees.

Avaliador Verificado
Classificação geral
  • Setor: Educação superior
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

NetChex processes payroll without error every time. They are rapidly upgrading the user...

Avaliado em 05/10/2017

Efficient, effective payroll processing.

Efficient, effective payroll processing.

Vantagens

The fact that it takes on the complexity of payroll processing and allows me to focus on motivation of employees.

Desvantagens

The user interface was lacking for a long-time, but recently has become much better. The best to overcome this would be to pay users to come demonstrate to NetChex software developers how they are using it.

Nesi
Classificação geral
  • Setor: Automotivo
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 9.0 /10

Netchex experience so far

Avaliado em 01/08/2022

Overall an pretty good experiece. No problems that I couldn't solve.

Overall an pretty good experiece. No problems that I couldn't solve.

Vantagens

I started this job two months ago and have been using Netchex for my clock in/out and timecard/payroll/direct deposit information. It is great to be able to look at past pay periods and that your timecard is updated daily with hours and pay.

Desvantagens

If I forget to clock in or out the system will not let me fix it. I have to call human resources or get a manager to do it. There are no reminders. It diesn;t save login information so you have to type credentials several times a day (if you check out and back in for lunch too). Sometimes the geo tracker is off and you have to walk around the building tryung to find a better spot to be able to clock in/out.

Michelle
Classificação geral
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

The ease of use with Netchex was apparent from the beginning!

Avaliado em 05/10/2017

There are things that presented challenges early on that have been changed and simplified over...

There are things that presented challenges early on that have been changed and simplified over time. I am sure there is room for expansion and growth but, the team at Netchex seems to work diligently to stay at top of the game!!

Vantagens

From an Administrator stand point, Netchex works well and was easy to pick up! From the side of the End User, I think this product is fabulous!! The security enhancements added recently have given me a sense of security that was questioned before. I love the fact that I am able to access my check stubs, W-2's and other information I haven't been able to access with previous employers. While I know there are many companies out there that offer this type of service, the support with Netchex has been impeccable!! The product overall has served us well and we look forward to continuing to grow with Netchex into the future!

Avaliador Verificado
Classificação geral
  • Setor: Hospitais e Saúde
  • Porte da empresa: 201–500 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 10.0 /10

Best Software

Avaliado em 27/07/2020

Vantagens

My favorite part is the payroll process itself is very user friendly and fast compare to previous software.

Desvantagens

If I had to give a con is that holiday pay does not populate in time cards for managers to review.

Laura
Classificação geral
  • Setor: Serviços financeiros
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Outstanding Company Providing the Very Best Human Resources and Payroll Administration Services

Avaliado em 22/04/2020

Netchex is WONDERFUL! I have now used Netchex for approximately 7 years. Netchex was the company we...

Netchex is WONDERFUL! I have now used Netchex for approximately 7 years. Netchex was the company we used at my previous employer, and after coming to my current job, I knew we needed them here too. The program we were using was obsolete, and I had already seen what Netchex could do and how great they are. It wasn't long before we had them here, and everyone has been continuously impressed by the services they provide. Back when the new ACA regulations went into place and even now with the whole COVID-19 situation, Netchex just continues to knock it out of the park.

Vantagens

The software is very user friendly. It makes our jobs in HR/Payroll hassle free.

Desvantagens

Honestly, I can't think of one thing that I do not like about this software.

Linda Turner
Linda Turner
Classificação geral
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Easy to use. Intuitively built. Help links easy to find.

Avaliado em 05/10/2017

It makes the portion of my responsibilities dealing with payroll and HR seamless and removes the...

It makes the portion of my responsibilities dealing with payroll and HR seamless and removes the pressure of remembering ever detail. Absolutely decreases my stress level.

Vantagens

It is logical, making it very easy to move through and complete tasks quickly. It you hit a snag, the help links are at your finger tips and written in a straight forward complete manner.

Desvantagens

Learning to remember the printed reports show up at the bottom of the monitor screen as an icon instead of auto populating.

Chris
Classificação geral
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Easily used and understood by any employee

Avaliado em 07/03/2018

Great for seeing our team and how their over time or daily hours are coming in.

Great for seeing our team and how their over time or daily hours are coming in.

Vantagens

It's nice to be able to check your hours and also if you're in management to see what your team is doing daily. Also nice to have easy access to your I-9 and other important info

Desvantagens

It's only as useful as your team lets it be. You need to have people who actively update it and use it correctly to see the best functionality from it

Megan
Classificação geral
  • Setor: Saúde, bem-estar e condicionamento físico
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Awesome Support

Avaliado em 05/12/2018

Vantagens

Our client support team is great! They're helpful and responsive. The onboarding process has been amazing in that it automated how we bring people into our company. The experience has been a significant improvement from how we used to do it. Love having all new hire paperwork completed electronically!

Desvantagens

Updates and rollouts have not gone very well or been communicated well this year. Also, effective dates in the system mean nothing when it comes to payroll -- they're not tied to when deductions go into effect.

Abigail
Classificação geral
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

Very supportive staff even with the "little" things.

Avaliado em 13/10/2017

Vantagens

Pro: Can centralize a lot of the needs our company has. You can place all of employees forms and information in one place. You can smoothly transfer new hires into the system and even move them from one location to the next easily.

Desvantagens

Con: Don't always have the luxury of being creative with some forms. When building the forms in the system for new applicants you are unable to be creative with the forms. Which can be a con. They do have pre-set options which makes decisions process easier but not always what you have built in your mind. They are great about working with you and building that across the seperate companies and they are easy to use for a new hire.

Michelle
Classificação geral
  • Setor: Clínica de saúde mental
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Netchex is very user friendly.

Avaliado em 07/09/2022

Vantagens

I like that I can contact customer service and get help when we need it.

Desvantagens

There is some information we can not see on employees unless we run a report right now.