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10 avaliações
- Setor: Telecomunicações
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Exquisite :)
Avaliado em 20/09/2018
Saves a time. Increases efficiency of multi-conversation coordination and resovement. Fastens...
Saves a time. Increases efficiency of multi-conversation coordination and resovement. Fastens reactions to customers requests and their resovement at that matter.
Eliminates possibility to forget about postponed conversations, and lists all the client wishes/requests on same spot, improving costumer care - since it takes a click to review them no matter of time or channel they were sent trough!
Vantagens
Easy to get how it works, super user friendly and extremely useful :)
Integrates with an e-mail, facebook and twitter accounts fast and easy, squeezing all communication channels at one.
Customization is simple and smart team option to assign contacts to the ideal agent works proces to be very efficient.
Desvantagens
Because of the my job requirements, it would be great (for me) if there were some extra features developed regarding an e-mail handling procedures...
Resposta do Paldesk
Thank you so much for your kind words and valuable feedback.
- Setor: Software
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great product
Avaliado em 20/09/2018
Overall Paldesk is a great product with great features. It gives us everything that we need to have...
Overall Paldesk is a great product with great features. It gives us everything that we need to have efficient communication with our clients.
Vantagens
We love the powerful and simple to use features that Paldesk provides to our booking platform!
Desvantagens
I am missing visitor recording on the website and give them proactive support.
Resposta do Paldesk
Thank you so much for your kind words and valuable feedback.
- Setor: Gestão da educação
- Porte da empresa: 11–50 funcionários
- Usado Semanal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 6.0 /10
A great start with some hiccups in the user experience
Avaliado em 04/12/2020
I was attracted to PalDesk based on its featureset, but disappointment with some of the bugs in...
I was attracted to PalDesk based on its featureset, but disappointment with some of the bugs in implementation.
Vantagens
PalDesk ticks all the right boxes: a friendly, (somewhat) targetable chat widget, feedback widget, and popup builder. The widget builder offers good customization and I like being able to connect different channels to the service. Customers can be prompted to enter email for follow-up, important if you're not able to respond in real-time to their query. The featured links within the chat widget are an excellent tool.
Desvantagens
A few aspects of the implementation make it a bit challenging to use:
1. The administrators' panel is a bit confusing. Perhaps that's on me, not having learned it thoroughly. Just be prepared to take a bit of time to get familiar with it.
2. Caching means that you may get partway into the interface, then be faced with a log-in screen. After logging in, you may have to start over in navigating to where you want to be.
3. I've erased a widget by accident. I dont' remember the details but I do remember that the system didn't save backups of my settings. There was no way to revert.
4. When assigning a chat, the system isn't smoothly responsive. You may need to click a few times or wait a few seconds.
5. The bot builder doesn't work very well, and PalDesk has chosen to de-emphasize this feature. But I think that's the right way to go; bots aren't as great as we might have thought.
Alternativas consideradas
HubSpot Marketing HubRazões para escolher o Paldesk
Hubspot's free plan is very limited.Software anterior
HubSpot Marketing HubRazões para mudar para o Paldesk
At the time, the pricing and feature combination made PalDesk seem an excellent deal.
- Setor: Consultoria de gestão
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Paldesk live chat
Avaliado em 22/10/2018
with Paldesk we can convert customers and improve customer service
with Paldesk we can convert customers and improve customer service
Vantagens
Easy to use, one dashboard for all channel (website, Facebook, email, ...) Mobile app, Integrations,
Desvantagens
In free versions are Facebook, e-mail and the web, but not Twitter
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great Omnichannel Chat!
Avaliado em 20/09/2018
I have better communications with my customers :)
I have better communications with my customers :)
Vantagens
Simplicity and Pal brand is great thing! :)
Desvantagens
Maybe more features like video recording
- Setor: Formação profissional e coaching
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 8.0 /10
Just what I was looking for
Avaliado em 03/12/2019
I was missing messages and notifications. I had a chat program that I deactivated and realized how...
I was missing messages and notifications. I had a chat program that I deactivated and realized how important having chat was so this helps me connect with site visitors.
Vantagens
It does everything that I need it to do. I was looking for a solution so that I wasn’t missing messages and could get them all in one place along with adding a chat function to my website!
Desvantagens
The set up is a bit challenging and was not very clear to me but once everything is set up it’s smooth sailing.
- Setor: Publicidade e marketing
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Easy to implement and use
Avaliado em 20/09/2018
I am working alone so its good when you have several clients to manage from one place. Social media...
I am working alone so its good when you have several clients to manage from one place. Social media channels in one place... that is great
Vantagens
Chat looks really good on a website, and response time is great. Integration of different channels is great too.
Desvantagens
Support is good but I think they can improve in that segment.
- Setor: Ócio, viagens e turismo
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Paldesk experience
Avaliado em 23/10/2018
I already managed to use it with different clients and had a good experience!
I already managed to use it with different clients and had a good experience!
Vantagens
Is great how it connects everything just in one place. Is very helpful, specially for a small company like mine.
Desvantagens
Hum.. I think it would be even better if they could add as much channels as possible. Like Whatsap, viber
- Setor: Publicidade e marketing
- Porte da empresa: 2–10 funcionários
- Usado Semanal durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Product that is improving
Avaliado em 25/12/2019
It has been a good experience and has been a good solution for us to offer better support to our...
It has been a good experience and has been a good solution for us to offer better support to our customers.
Vantagens
I love the features to offer support. It is fantastic to have support Facebook messenger, chat, and email all from one place.
Desvantagens
There have been several bugs that we have ran into. The team had done well with addressing these though.
- Setor: Segurança e investigações
- Porte da empresa: 51–200 funcionários
- Usado Semanal durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Highly recommended live chat
Avaliado em 16/04/2020
Its a great solution for customer support and it improves customer service immensely.
Its a great solution for customer support and it improves customer service immensely.
Vantagens
It saves you a lot of time, because you can answer to your customers from different platforms on one place.
I like the fact that you can integrate it with different massaging apps.
Desvantagens
There is still no integration whit Whatssapp.
