Shape

4,8 (42)
Escreva uma avaliação!
Software de CRM, automação de vendas e marketing baseado em nuvem

Classificação geral

4,8 /5
(42)
Relação qualidade/preço
4,7/5
Recursos
4,7/5
Praticidade
4,7/5
Suporte ao cliente
4,7/5

93%
dos usuários recomendam este app
Classificar por

42 avaliações

Jack
Jack
Classificação geral
  • Setor: Serviços financeiros
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Best Mortgage CRM we’ve ever used

Avaliado em 06/06/2024

As an owner of ClickStart Mortgage, Myself and my team cannot speak highly enough of our experience...

As an owner of ClickStart Mortgage, Myself and my team cannot speak highly enough of our experience with Shape Software. From day one, Shape has been an indispensable partner in our growth and success. Their dedication to understanding our needs and tailoring their solutions to fit our unique requirements has been nothing short of remarkable.

Shape's team consistently goes above and beyond to ensure that we have the support and resources we need. Whether it's a quick question or a complex issue, their responsiveness and commitment to excellence have made a significant difference in our operations.

The seamless integration and effectiveness of Shape's CRM system have been pivotal to our success. Their software is intuitive, reliable, and incredibly efficient, allowing us to manage our client and realtor relationships with ease and precision. The robust features and user-friendly interface have streamlined our processes and enhanced our productivity across the board.

We are truly grateful for our partnership with Shape Software. Their contributions have been instrumental in not only driving our business forward, but more importantly, helping us provide an amazing experience for our clients. We look forward to continuing this successful relationship for many years to come.

Thank you Shape Software, for being such a vital part of the ClickStart Mortgage family!

Vantagens

**Exceptional Customer Support **Seamless Integration
**User-Friendly Interface
**Robust Features
**Customization and Flexibility
- **Reliable Performance**

Desvantagens

That we didn’t find them sooner. But in all seriousness there has not been anything that has stood out to me in regards to what we I don’t like about Shape

Kari
Classificação geral
  • Setor: Imobiliárias
  • Porte da empresa: 1.001–5.000 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Excellent Product for Real Estate Agents

Avaliado em 25/01/2022

Vantagens

Great product to keep all your clients organized and updated throughout the process. Easy to use marketing automation. I have other marketing automation systems and its so confusing. This is straight forward and every effective.

Desvantagens

I would say price, agents like to keep overhead low but this definitely is worth every penny.

Alternativas consideradas

Zoho CRM e HubSpot CRM

Razões para escolher o Shape

Shape Software provides the main and important functionality that you need from a CRM. Shape is much better CRM than salesforce for the provided values after all the add-ons its wayyyy cheaper to use. As well as ease of use.

Software anterior

Salesforce Platform
Avaliador Verificado
Classificação geral
  • Setor: Serviços financeiros
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

Bad - would not hire again

Avaliado em 18/01/2024

Horrible. l first hired the whole package: Landing Pages, CRM, portal and communications package....

Horrible. l first hired the whole package: Landing Pages, CRM, portal and communications package. They never provided me with the landing page, but they kept on charging me for it. Total scam. Nobody speaks to you, the AI bot is terrible, and I really hate it when people rob my money.

Vantagens

Zapier integrations, text and email message automation

Desvantagens

They rip you off. My monthly service is $149.50 however, they charged me $484.00 and later refund $299.00, shorting me $36.00 every month. Then some other bogus charges, adding to a total scam of $750.00. So I try to call billing, but there is no billing phone number, just an email address. I try to call customer service, but there is no customer service phone number. The only number is for a sales line. So you send an email, and another one, and another one, and nobody responds or calls back. And this is for wrongful billing!

Madina
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 10.000+ funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Amazing tool, saved us daily hours and expenses!! Highly recommend

Avaliado em 13/01/2022

I have had an amazing experience with the software and team behind this all

I have had an amazing experience with the software and team behind this all

Vantagens

Ease of use, accountability, incredible customer service, and reliability

Desvantagens

It was a bit out of our budget, but after using the system and experiencing the service it’s definitely worth the investment

Mery Cris
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Amazing CRM of all

Avaliado em 10/05/2023

All of us in the company love this CRM. Very helpful and user-friendly.

All of us in the company love this CRM. Very helpful and user-friendly.

Vantagens

What really sets Shape apart from other productivity tools is its analytics and reporting capabilities. With Shape, you can easily track your progress, identify areas for improvement, and get insights into how you and your team are performing. This makes it a great choice for anyone who wants to optimize their workflow and achieve better results.

Desvantagens

Nothing to improve. This is already perfect!

Avaliador Verificado
Classificação geral
  • Setor: Construção
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

Terrible customer service glitchy and eSignature is garbage

Avaliado em 13/04/2022

went with [SENSITIVE CONTENT] and Monday and couldn't be happier and we saved money

went with [SENSITIVE CONTENT] and Monday and couldn't be happier and we saved money

Vantagens

nothing This software company is terrible

Desvantagens

esignature mapping never worked properly

Alternativas consideradas

Pipedrive e HubSpot CRM

Razões para escolher o Shape

Zoho was getting expensive, but it worked much better

Software anterior

Zoho CRM

Razões para mudar para o Shape

eSignature was something we liked and construction management capabilities
Christopher
Classificação geral
  • Setor: Bancos
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

Absolutely the Worst Customer Support that exists in the industry

Avaliado em 13/10/2023

A Nightmare. Choosing Shape Software as our CRM company is the worst business decision we have ever...

A Nightmare. Choosing Shape Software as our CRM company is the worst business decision we have ever made. Absolute nightmare dealing with anyone at Shape Software. Caveat Emptor.

Vantagens

The product has some bells and whistles that we liked but may not be very inclusive after all.

Desvantagens

Terrible Customer Support. Shape Software from C-level down to [sensitive content hidden] in Billing and [sensitive content hidden] in sales have demonstrated a complete lack of product knowledge but a very firm grasp on compliance avoidance. They have for the last 3 weeks avoided completing a third party agreement stating they will not sell leads you input into the system. If this seems odd we think so too.

Aaron
Classificação geral
  • Setor: Contabilidade
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Shape is the best!

Avaliado em 16/02/2023

It’s increased sales over 26%

It’s increased sales over 26%

Vantagens

Lead management and pipeline tracking as well as I can calculate my cpl

Desvantagens

There is literally nothing I do not like about shape

Jedd
Jedd
Classificação geral
  • Setor: Serviços financeiros
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

This is the best CRM a mortgage company can use! And competitively priced too!

Avaliado em 07/01/2019

Great customer service! They were very quick to help when I had questions or needed any assistance.

Great customer service! They were very quick to help when I had questions or needed any assistance.

Vantagens

I was able to work with the team at Shape to custom tailor it to fit my company's needs exactly!

Desvantagens

There really wasn't any draw backs... I just wish I found them before I made my previous commitment to the CRM company I was using, I could have been saving money and had access to a superior software a lot sooner.

Danny
Danny
Classificação geral
  • Setor: Bancos
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Easy all in one marketing CRM

Avaliado em 15/01/2019

Vantagens

Customer service did a great job setting up our system to easily keep track of all of our leads. Helps to capture a higher closing rate.

Desvantagens

Wish I could have gotten started sooner

Vanessa Grace
Classificação geral
  • Setor: Telecomunicações
  • Porte da empresa: 1.001–5.000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Good CRM for our contact management.

Avaliado em 09/05/2023

Our overall experience with shape has been fantastic and our entire team uses it.

Our overall experience with shape has been fantastic and our entire team uses it.

Vantagens

The features that are most impactful, are the phone features and the texting.

Desvantagens

There's nothing that I really don't like about shape.

Lalaine
Classificação geral
  • Setor: Telecomunicações
  • Porte da empresa: 10.000+ funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Very happy with shape

Avaliado em 26/04/2023

Vantagens

We use it a lot for email automation and text automation and it works great

Desvantagens

All the features work very well for what we use it for

Michael
Classificação geral
  • Setor: Serviços financeiros
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Hands down the best CRM - and I've used many

Avaliado em 22/02/2023

Great experience. They seem to constantly be developing and building new features which I love.

Great experience. They seem to constantly be developing and building new features which I love.

Vantagens

It has EVERYTHING. Built in phone, e-mail, texts there's even a calendar solution that's tied to the rest of the system AND project management (we used to have trello but we got rid of it and only use Shape now). Lead distribution, marketing automation, and contact management way superior to anything I've used before.

Desvantagens

I don't have any cons to say about Shape. The system is awesome and the support and service is second to none. Anytime I have a question or request it's handled that same day - UNHEARD of with any other CRM software solution.

Victoria
Classificação geral
  • Setor: Serviços financeiros
  • Porte da empresa: 5.001–10.000 funcionários
  • Usado Semanal durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great CRM - Great support and service!

Avaliado em 02/03/2023

I have had a great experience using shape, the customer support and customer service was always top...

I have had a great experience using shape, the customer support and customer service was always top tier.

Vantagens

Shape was easily accessible, easy to use and allowed me to keep track of current and past business seamlessly.

Desvantagens

There was nothing that I disliked about Shape.

Kyle
Classificação geral
  • Setor: Serviços financeiros
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Extensive CRM/POS Software

Avaliado em 20/05/2022

Vantagens

This software is user-friendly and easy to follow. Shape helps to STAY organized and focused on selling and making money. I love the automated follow up system and details so we don't lose out on any possible opportunities. This system guides you to stay in front of potential clients, to which we all know proper communication is KEY to acquiring new clients. Highly recommend Shape for any Mortgage Business that doesn't use this CRN. I have used other CRM/POS software, Shape is second to none. (you will see!!!)

Desvantagens

The only thing in my brief review and I wouldn't say this is a con because the reward on the backend is significant because Shape is so extensive configuring it to your exact needs requires some input on the business owner.

Timmya
Classificação geral
  • Setor: Serviços financeiros
  • Porte da empresa: 1.001–5.000 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Robust CRM!!!

Avaliado em 21/05/2022

Shape is an amazing clear cut, efficient, streamlined software that allows you to customize the...

Shape is an amazing clear cut, efficient, streamlined software that allows you to customize the portal to
your personal needs. It is a software that is easy to navigate with great organizational settings, tracking,
reporting and syncing components.

Vantagens

Shape syncs, advertise, customizes, and provides the best reporting CRM system I’ve used. You can call,
text, email, and send out mass marketing all in one on the platform. It is amazing to see the dashboard
reports that shows leads, prospects, and live numbers. Shape is prepared from intake to closing and the
platform is clear cut and customizable to my needs!

Desvantagens

When declining a document Shape allows you to provide a customized comment to explain the denial. I
would love to explore a prepopulated drop-list of reasons for denial.

Dorsa
Classificação geral
  • Setor: Recursos Humanos
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great system for prospecting and contact management

Avaliado em 07/02/2022

Great overall experience.

Great overall experience.

Vantagens

The contact management and pipeline tools make our prospecting a lot easier. We use the system to share notes, share call recordings on leads and pretty much manage everything now. E-mail and text drip campaigns have automated a lot of the work we used to do as well. Would highly recommend Shape.

Desvantagens

No cons that I can think of, we like the software.

Lisa
Classificação geral
  • Setor: Serviços financeiros
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Very User Friendly

Avaliado em 29/06/2022

Overall, I love the software. Enough to even sign up for my company right away. The campaigns help...

Overall, I love the software. Enough to even sign up for my company right away. The campaigns help you to stay in touch with clients past and present and this is key to keeping clients for the long term.

Vantagens

This software makes the process look so easy. It’s a great way to stay organized from the application to funding of a loan. I love the easy means of communication to the borrower for items needed and if an item is declined or approved. The way that all the screens are laid out is very easy for all parties to follow along. The software seems to cover everything!

Desvantagens

Nothing that I could see by using the software.

William
Classificação geral
  • Setor: Serviços financeiros
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Unbelievably user friendly mortgage CRM/POS with every feature imaginable

Avaliado em 18/05/2022

Shape is an all in one CRM/POS and marketing tool that is a must for any originator. It has never...

Shape is an all in one CRM/POS and marketing tool that is a must for any originator. It has never been easier to manage my pipeline and referrals, and my numbers have never been higher. I highly recommend Shape to any originator, as it has literally revolutionized my career.

Vantagens

I was impressed with how easy it is o maintain your pipeline with all of the integrations and automations. I love how everything from lead funnels to file sharing easily accessible. One of my favorite features is the “if/then” functionality you can choose for marketing campaigns. .

Desvantagens

I have yet to find any cons with this system.

Marwah
Classificação geral
  • Setor: Hospitais e Saúde
  • Porte da empresa: 501–1.000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great system for anyone in need of CRM

Avaliado em 19/01/2022

Vantagens

This a must in our business, I couldn’t conduct business without the CRM, they have amazing support and training material

Desvantagens

It was a lot to take in but my questions were answered efficiently, the more you use the more you quickly learn to navigate.

Destiny
Classificação geral
  • Setor: Imóveis comerciais
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great Product For A Great Price

Avaliado em 16/01/2022

This software has helped me build my business and keep up with all my leads in a timely efficient...

This software has helped me build my business and keep up with all my leads in a timely efficient way.

Vantagens

The product is easy to use and any questions I have are answered in a timely manner.

Desvantagens

I haven't really found anything I don't like about this program.

Jennifer
Classificação geral
  • Setor: Serviços financeiros
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

The software that is shaping the mortgage industry

Avaliado em 19/05/2022

Vantagens

The software expedites the loan process from start to finish. The dash board keeps all parties informed including the borrower.

Desvantagens

There is no feature that I feel is missing

Sohaila
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Fast implementation and robust capabilities!

Avaliado em 14/01/2022

Our team loves and can now focus on managing their customers rather than administrative tasks...

Our team loves and can now focus on managing their customers rather than administrative tasks across multiple process/portals/excel spreads.

Vantagens

Ease of integration and implementation!

Desvantagens

Nothing comes to mind- great support team and high availability, very pleased with the stability!

Rachel
Classificação geral
  • Setor: Bancos
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Shape Review

Avaliado em 11/01/2022

Vantagens

The overall system seems very user friendly. Things seem to make sense where they are located and are easy to find. I love that inquiries on our website go straight into the CRM. We didn't have that with our last program.

Desvantagens

I have had some clients have issues with the mortgage application, but I haven't figured out yet if it is a software issue or a user issue.

Jenna
Classificação geral
  • Setor: Recursos Humanos
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Shape Software CRM

Avaliado em 03/01/2019

Shape Software is our most valuable business tool. Forget about complex and expensive CRM tools,...

Shape Software is our most valuable business tool. Forget about complex and expensive CRM tools, Shape is the first software system that actually make the salesman's job easy. In addition, Shape's development team is always rolling out new and improved features on a regular basis, which makes me feel confident that they take pride in keeping up with current technology.

Vantagens

Shape Software is intuitive, organized, customizable, and great for any sized company. It's been our most valuable tool in helping to streamline our processes. Your are able to test out all of the features of Shape for 14 days free with their trial to get a better feel for how it works. Shape is very reasonably priced and comes with all the CRM necessities to run most businesses.

Desvantagens

Sometimes when you add or change information, you have to refresh in order to show the changes. Another function that I'd like to see added in future releases is batch de-duplication.