Avaliações do Weave

I love the simplicity of the program. I enjoy having the desk top version and also having an app on my phone

I don't have any yet. I seem to not have any issues with the program

I do like that this has a mobile app feature that connects directly to the dentrix software for patient information and viewing the schedule. I do also like that that I can utilize the call forwarding to go to my cell phone after hours for emergency calls without releasing my cell phone number.. We also like that there is an inter office communication feature with team chat. We also love that automated messages can be sent out in English or Spanish .

I don't like how when we 1st installed it things went very smoothly it did what it was supposed to do however as time has gone on there have been more updates With significantly more issues and glitches. Especially with regards to patients confirming their appointments. When patients type certain messages to confirm an appt, the software is doing 1.of 3 things: changing the appt length, changing the appt day/time, or removing it from our schedule all together. Another issue is calling patients from the mobile app (which is another key feature I wanted to work well). When I try to place a call the app crashes. When a patient calls me, they have trouble hearing me no matter where I am it will cut in and out. With text messaging we have noticed patient names getting switched, messages getting lost or out of order.

I am excited to see them progress forward. I have already been wittness to the progression since our office first started weave about a year ago. The onboarding staff were amazing and very helpful.

The fact that they were not fully intergrated at first. They say they are now, however, I think there are still several kinks to be ironed out. But that is usually the situation with any new intergration.

The automatic messages are so helpful for our patient appointments!

That it can't push notifications to my phone if I don't have the app open.

I like the ability to correspond with patients securely and quickly.

Service sometimes goes out and takes time to come back on.

What I like most about Weave is how easy it is to use our voicemails and SMS. We can easily have patient text us over referrals and authorizations, while we send appointment reminders.

There is nothing our clinic dislikes about Weave, it works great for the companies needs.

The features are great once you get them going. We love that our patients name pops up on the screen as they are calling so we can pull their chart up before we ever answer. The Google reviews sending is also helpful. The texting is a great feature. The service itself is great once it is set up correctly.

Every time we have on boarded a new location there have been issues. We have had calls somehow going to random workers cell phones instead of ringing in the office. We have had faxes not coming through. One time the onboarder just quit in the middle of onboarding and it took us days to reach someone to complete the onboarding. It also does not integrate with therapy software so we miss out on a lot of the features. Also when if the phones go down it is nearly impossible to reach an actual person for assistance.

The best feature of the software is the ability to give an immediate response to everyone who calls us. If we don't answer the line right away, the patient gets a text asking how we can help. Also, the recall and appointment reminders are easy to script/edit and to schedule. You can also administer all of this remotely, including changing the message or forwarding the lines. I also love that they are always improving the capabilities of the software. With regularity, they post a video you can watch to see what they are currently working toward. Always very exciting!

At this point, I am interested in mass email capability, as in for a newsletter. I believe they are adding this feature.

The ease of use. The instant communication with my patients.

Frequent service interruption. Change/elimination of features that we have grown accustom to using.

how easy it is to load on the new computers or phone for the mobile use

when using the mobile app when a call comes in the caller ID doesn't work and its just phone numbers so I really don't know when the call comes from work

I love that o can check schedule from an app on my phone. I can also contact patients from home using the app and the outgoing phone number is the office number

The voip phone sometimes cuts out. Not really weaves fault, it the area I am in where the internet is not always reliable

Weave is such a great tool that makes communication with our patients very easy, efficient, and is extremely user friendly. I love that it is customizable to the needs of the office in terms of setting types and frequencies of appointment reminders, as well as the ability to separate messages as actionable so patients' questions and messages don't get forgotten. It is also great to be able to send customizable forms that patients can easily fill on their mobile devices, as well as allowing email marketing.

What I like the least about Weave is that it doesn't take the preferred language a patient has from OfficeMate and automatically changes that to their preferred language on Weave.

Shortly after buying my new office, the office had a fire and we had to shut down. We were closed for a year before we found a new spot. Weave was a huge savior to our business because it allowed me to listen to the quality of phone calls so I could train new staff remotely. It also allowed us to work more efficiently when confirming appointments because there were times when I had to do all of that as the doc before we found new staff.

There are no robo calls, which we need as an office that has older patients and mostly home phone numbers without email- so you can't text or email. Crystal PM is also not integrated with important features like save the date reminders. I would like to see a more frequent refresh from Crystal to Weave. If a patient asks to text them a reminder of their appointment, and it takes 5 minutes to add a new patient to the system, it is easy to forget about during that time. Also the email campaigns are having an issue with spacing/glitching.

I like that we can SMS text with clients from the desktop computer, and can handle VOIP-level functionality with the phones.

We cannot create text broadcast groups, to which clients can subscribe/unsubscribe. With ZipWhip, we could do this.

Generally easy to integrate. Overall user friendly. It's nice to have access to the schedule on your cell phone. Most patients like the texting feature - and it comes through as our office phone number which is KEY so that they don't think they're getting spammed. The staff messaging feature is also nice. Being able to change and update office hours so that the correct voicemail plays is also very nice. It integrates nicely with our electronic health record system. No excessive paper waste w/printed faxes - they can be downloaded and then uploaded to the proper spot.

Automatic Review request text messages go out to even patient who don't show up for their appointment - so they really need to be manually done until someone at Weave can fix this. We also often go through periods of time where our faxes don't send through which becomes frustrating. Customer service is typically available to help. No mass Email option for promotions, etc.