Weave

4,3 (599)
Escreva uma avaliação!
Software de comunicação com o cliente tudo-em-um

Classificação geral

4,3 /5
(599)
Relação qualidade/preço
4,1/5
Recursos
4,3/5
Praticidade
4,5/5
Suporte ao cliente
3,9/5

85%
dos usuários recomendam este app
Classificar por

599 avaliações

Dee Dee
Dee Dee
Classificação geral
  • Setor: Saúde, bem-estar e condicionamento físico
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Like another team member at your front desk.

Avaliado em 26/05/2022

Very good

Very good

Vantagens

Easy to use and implement. Patients gave great feed back.

Desvantagens

I am waiting for an upgrade through stripe for recurring payments

Desiree
Classificação geral
  • Setor: Hospitais e Saúde
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Weave is Great!

Avaliado em 14/08/2024

Weave has helped our office with overall efficiency.
We are able to send forms prior to their...

Weave has helped our office with overall efficiency.
We are able to send forms prior to their appointments easily manually or have them automatically sent out for specific appointments.
We are able to text or email forms. We can text patients who chose that option of communication to help with lowering phone calls.
The ease of looking at the transcripted voicemail or listening via the app or phone is helpful as well.
We can schedule emails to be sent out each month as well for special events or closure notices.
We can also schedule bulk texts to go out for the times we only need to send it to specific patients instead of a mass message.

Vantagens

Ease of communication and efficiency improvement across the office.

Desvantagens

The glitches that happen every so often. Still, updates that could be done to better it.

Avaliador Verificado
Classificação geral
  • Setor: Consultório médico
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

Works great, until it doesnt.

Avaliado em 15/04/2024

Vantagens

Ease of implementation and use. Shipped hardware to our office, very little setup, almost plug and play. Rarely has issues with phones.

Desvantagens

Customer support is lacking in some concern. We started getting patients complaining about not getting sms messages. Looking into it, about 10-11% of all of our messages do not make it to the patients that want it. Over a month working with a support agent that can not / will not figure out the problem. Taking our office with combing through 1000s of sms messages to find ones that didnt go through. Get told that it has to do with how our website is setup. Fix that per their instructions. Nothing changed, and they refused to help or elaborate further.
Contacted support over the phone and asked for a supervisor. They took my information and no one ever called of followed up. We will be switching to a new provider at this point.

mckenzie
Classificação geral
  • Setor: Consultório médico
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Highly recommended

Avaliado em 15/11/2024

Love every aspect of weave, love how the customer service reps are on it when there is a issue.

Love every aspect of weave, love how the customer service reps are on it when there is a issue.

Vantagens

All the amenities that come with the software

Desvantagens

no complaints with this software.. other then when confirming patients a couple days out if they respond with a C it will not automatically confirm these appointments. You have to manually go in and change confirmation

Laura
Classificação geral
  • Setor: Consultório médico
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

CAN'T LIVE WITHOUT WEAVE!!

Avaliado em 15/08/2024

The Weave program operates and functions like several employees might....sharp employees at that!...

The Weave program operates and functions like several employees might....sharp employees at that! We use the Weave payment features through Stripe as well. That program runs so smoothly.

Vantagens

I LOVE LOVE the ability to text and communicate with a patient so easily throughout the busy work day. The caller ID feature that pops up on our computer screen when a patient calls is so useful!!

Desvantagens

I honestly haven't found a feature that we don't absolutely LOVE! The staff comments often on how did we ever live without Weave!!

Josh
Classificação geral
  • Setor: Consultório médico
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great for dental office

Avaliado em 14/11/2024

Vantagens

For a dental practice with multiple locations, Weave has great integrations with our practice management software. We've saved countless employee hours communicating with patients since we signed up for Weave.

Desvantagens

Although Weave integrates well with our practice management system, we still have to pull up the patients separately from the Weave app, which adds some time to our interactions with patients.

Kristine
Classificação geral
  • Setor: Veterinária
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Weave Review

Avaliado em 22/11/2024

Easy to use. User friendly. Any type of communication, weave has you covered.

Easy to use. User friendly. Any type of communication, weave has you covered.

Vantagens

Combines phone, text, and email communication in a single interface. Clients can confirm appointments directly through messages, minimizing administrative workload. Caller ID is very helpful.

Desvantagens

I don't have any dislikes. I really love Weave!

Diana
Classificação geral
  • Setor: Saúde, bem-estar e condicionamento físico
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great Asset to Any Dental Office!

Avaliado em 14/11/2024

Vantagens

Extremely user friendly and convenient. Saves team members a lot of time.

Desvantagens

A bit pricey, wish they were more affordable.

Danny
Classificação geral
  • Setor: Hospitais e Saúde
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Communication solution

Avaliado em 14/11/2024

Vantagens

Weave is a great communication solution for our practice. The interface for texting our customers is easy and sleek. Automated text reminders for appointments are very customizable. We highly recommend Weave!

Desvantagens

The desktop app had some bugs but they were responsive and those issues were resolved with the new web-based interface.

Heidi
Classificação geral
  • Setor: Consultório médico
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Perfect Phone System

Avaliado em 14/11/2024

Excellent experience. User friendly and works great.

Excellent experience. User friendly and works great.

Vantagens

How easy it is to use and how many wonderful things it is able to do.

Desvantagens

We have no dislikes using Weave system. A+++

Gene
Classificação geral
  • Setor: Hospitais e Saúde
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great System for your Business

Avaliado em 23/05/2024

I love it! It is by far, light years far, more useful than our previous MiTel system.

I love it! It is by far, light years far, more useful than our previous MiTel system.

Vantagens

Ease of implementation, the system is robust, and it can put up with me and our patients pounding away at it relentlessly all day.

Desvantagens

So far, I am not completely sold on the New Weave Experience. There are critical things that I can do in the Legacy App that I am unable to do in the New Experience.

Resposta do Weave

Hi Gene! Thank you so much for your review and feedback. Would you be willing to email me at [email protected] so our product team can follow up on your New Weave Experience feedback? We are always looking to improve!

Elizabeth
Classificação geral
  • Setor: Consultório médico
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Weave has been fantastic!

Avaliado em 28/05/2024

Great! The onboarding was very easy, the interface is very user-friendly and it updates within in...

Great! The onboarding was very easy, the interface is very user-friendly and it updates within in a few minutes from our server.

Vantagens

It is so easy to use, seamlessly integrates with our practice management software. I love that I can check my schedule, voicemail, and office texts from anywhere using the Weave app. The automatic invites to fill out a review for our office have been incredible. As a cold start, this has done so much to help build our business presence online. We have over 50 Google 5-star reviews after only being open for about 6 months!

Desvantagens

It is definitely pricey, but I feel that it has more than paid for itself. It would also be nice to schedule appointments from the Weave app, but I don't think that is a feature.

Matthew
Classificação geral
  • Setor: Consultório médico
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Excellent Medical Complete Phone System

Avaliado em 14/08/2024

We have used Weave for almost 4 years and migrated all of our offices over to the Weave platform....

We have used Weave for almost 4 years and migrated all of our offices over to the Weave platform. The migration process and setup is really simple. We are given the option to manage our own system from the platform or can contact support to configure all of the settings of phone tree, call routing, etc...

Vantagens

Weave is an easy to manage complete phone system that is HIPAA compliant and is cost effective for our organization.

Desvantagens

Support is usually helpful but at times, there is a wait to get ahold of a technician

Julie
Classificação geral
  • Setor: Hospitais e Saúde
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 3.0 /10

Highly recommend Weave

Avaliado em 15/08/2024

We’ve been very pleased since transitioning to Weave in our office. It’s very user-friendly and...

We’ve been very pleased since transitioning to Weave in our office. It’s very user-friendly and provides helpful monthly analytics for our practice. Overall it has saved us time and allowed our office to run more efficiently.

Vantagens

User friendly, has made our office run more efficiently on a daily basis

Desvantagens

I would like more formatting options for digital forms

Irene
Classificação geral
  • Setor: Consultório médico
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

great for front office and team messaging

Avaliado em 29/02/2024

supper easy to use , text message is the new thing so everyone replies and answers quick. love the...

supper easy to use , text message is the new thing so everyone replies and answers quick. love the review button to send out and we see who responded and can write back

Vantagens

how easy it is to load on the new computers or phone for the mobile use

Desvantagens

when using the mobile app when a call comes in the caller ID doesn't work and its just phone numbers so I really don't know when the call comes from work

Vicki
Classificação geral
  • Setor: Saúde, bem-estar e condicionamento físico
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

One-Stop Info on your patient!

Avaliado em 14/08/2024

Good! Support is helpful. I appreciate the interaction available between the phones and the app,...

Good! Support is helpful. I appreciate the interaction available between the phones and the app, Too!

Vantagens

The app! Tells us so much! It's quick and easy to access.

Desvantagens

Forms are troublesome. More write-backs would be nice.

Amanda
Classificação geral
  • Setor: Consultório médico
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Managing Optometrist

Avaliado em 14/08/2024

My overall experience with Weave is very positive. It works well each day and our practice heavily...

My overall experience with Weave is very positive. It works well each day and our practice heavily relies on it. It's a huge convenience for not only us but also for our patients. They always remark how nice it is that they can just send a text to us and get a response without playing phone tag.

Vantagens

I like that that Weave saves me time in the office by easily being able to communicate with patients through a quick text and also being able to communicate with my office team quick and efficiently from anywhere. I also like that I can use Weave on my phone to check for patient emergencies over the weekends when our office is closed.

Desvantagens

It can be confusing for staff members if a patients text was handled by someone else already if it is read and waiting in the inbox. It would be nice if there was a way to label messages as "completed" or "needs attention still" etc.

Jessica
Classificação geral
  • Setor: Saúde, bem-estar e condicionamento físico
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Simplifying Office Operations with a Focus on Communication

Avaliado em 07/11/2024

Weave is an good choice for dental practices that need to enhance communication, reduce no-shows....

Weave is an good choice for dental practices that need to enhance communication, reduce no-shows. It's high price, limited management features, but overall it's worth it and it works with different dental software.

Vantagens

What we like about weave it was user-friendly, allows staff to send reminders and mass texts to patients is pretty amazing. It has many features that includes you to send faxes easy way and also what we love from this App that you can download it on your phone of course using HIPPA always but for any emergency is very helpful.

Desvantagens

What we didn't like was the rep we had at the time it didn't help with our issues, pricing and when we had in coming calls the pop up window would always show up it was a little annoying when you have worked to be done

Brandi
Classificação geral
  • Setor: Consultório médico
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Loving Weave

Avaliado em 28/02/2024

Overall I really like Weave and recently we just started using their payment plans.

Overall I really like Weave and recently we just started using their payment plans.

Vantagens

I like the appointment reminders and text features the most with weave.

Desvantagens

The only complaint I have is that Weave payments is not integrated with Eaglesoft yet. I hope you all are working on that!

Kenzie
Classificação geral
  • Setor: Hospitais e Saúde
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Wonderful communication product

Avaliado em 22/08/2024

Wonderful, would recommend to anyone in the healthcare field.

Wonderful, would recommend to anyone in the healthcare field.

Vantagens

It is an incredibly simple way to communicate with our patients and even allow them to make payments online!

Desvantagens

We really do not have many complaints about weave although we sometimes struggle with receiving calls through the mobile app. Each time we have called customer service they have been able to improve this.

Amanda
Classificação geral
  • Setor: Consultório médico
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Busy Office Approved

Avaliado em 14/08/2024

Great experience and excellent technology. Has all our communication needs at our fingertips

Great experience and excellent technology. Has all our communication needs at our fingertips

Vantagens

The ease of having all our calls and text messages in one spot

Desvantagens

Not able to assign voicemails from the app

Beth
Classificação geral
  • Setor: Saúde, bem-estar e condicionamento físico
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

An important Review

Avaliado em 22/05/2024

Great! We lOve everything about it. If we could just use this for all of our work it would be even...

Great! We lOve everything about it. If we could just use this for all of our work it would be even better! Then we would not fill our search bar with 6 different apps!!

Vantagens

How easily accessible it is! Very easy to use. Easy instructions to follow and to teach to new employees.

Desvantagens

No knowing about more features until now.

Vinita
Classificação geral
  • Setor: Saúde, bem-estar e condicionamento físico
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Weave has changed the way our practice works!

Avaliado em 28/02/2024

Overall my experience with Weave has been awesome. User friendly and the platform has so many...

Overall my experience with Weave has been awesome. User friendly and the platform has so many features that make our practice run much smoother.

Vantagens

What I like most about Weave is that I can send out forms via text and email. The texting feature is phenomenal.

Desvantagens

Sometimes it is difficult reaching customer support, long hold times.

Kristie
Classificação geral
  • Setor: Saúde, bem-estar e condicionamento físico
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Superior and Efficient

Avaliado em 22/05/2024

Vantagens

Weave is an all around one stop
Shop.
From managing patient concerns, communication with employees and patients , and appointments.

Desvantagens

Doesn’t store login info, and sometimes difficult to obtain new password.

Natalie
Classificação geral
  • Setor: Hospitais e Saúde
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Weave Communications

Avaliado em 14/11/2024

Awesome! We love all the added benefits Weave has brought to our practice.

Awesome! We love all the added benefits Weave has brought to our practice.

Vantagens

We love the appointment confirmations and reminders as well of the ease of the phone system when changing open hours, messages for days we are closed. Just a great experience for our team and patients

Desvantagens

Can't think of anything, we are very happy we partnered Weave with our practice management software