Avaliações do Motive
Motive
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1674 avaliações
- Setor: Transporte rodoviário e ferroviário
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Ease of use for all to use
Avaliado em 09/07/2022
Vantagens
It's easy and convenient to use I think all can benefit from the importance of this device
Desvantagens
Nothing really I actually like the device so nothing to not like
Resposta do Motive
Thank you for reaching Motive support, formerly KeepTruckin. We hope you are doing well. Please visit our portal https://gomotive.com/careers or email your resume at [email protected]. The hiring team will reach out to you if there are any suitable vacancies.
- Setor: Transporte rodoviário e ferroviário
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 5.0 /10
Customer service is no good
Avaliado em 15/01/2024
Customer service reps are hard to understand due to them not speaking clear English.
Customer service reps are hard to understand due to them not speaking clear English.
Vantagens
I liked the app and how easy it was to access everything.
Desvantagens
I disliked the gas card. You have to pay it back every other day instead at the end of the week.
Resposta do Motive
Thank you for the fantastic review. We're so glad to hear that you had a great experience with our service. Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations. If you know anyone who could use our help, please give them a shoutout! Thanks again. 🤗
- Setor: Automotivo
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Poor customer service
Avaliado em 18/10/2024
Multiple people pro active calling to sell you what you don’t need but won’t help you when you need...
Multiple people pro active calling to sell you what you don’t need but won’t help you when you need to cancel what you don’t use
Vantagens
Works when it works good, however the customer service is terrible. They will not help you cancel boxes you no longer use
Desvantagens
Would not cancel boxes we don’t use, surprise billing. Read up on BBC about them. Awful
Resposta do Motive
Hey Raychell,
We hope you are doing well. Our sincere apologies for the inconvenience.
This is to inform you that we have shared your details with our concerned team for an audit. Once they complete the audit according to your request, they will reach out to you with further details.
Meanwhile, your patience is highly appreciated!
Regards,
Gary Smith
Motive Support
- Setor: Construção
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Cowtown Dispatch
Avaliado em 12/12/2024
Its been really great and they are always improving and coming up with new features.
Its been really great and they are always improving and coming up with new features.
Vantagens
The on time notifications I get when trucks enter restricted toll ways and when we are in an accident Motive sends a quick notification with all the facts we need to proceed with our Safety Team.
Desvantagens
When replaying drivers trips it gives 1 minute replays of a 3 minute request and it would be nice to get it available to rewind or fast forward the request.
Resposta do Motive
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Setor: Transporte rodoviário e ferroviário
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 1.0 /10
Think Twice before getting Motive
Avaliado em 27/01/2024
Difficult using the system and getting help
Difficult using the system and getting help
Vantagens
Motive us hard to use and it not user friendly
Desvantagens
The customer service was not the best nor was the log book
Resposta do Motive
Thank you for the wonderful review, Tatiana! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Setor: Transporte rodoviário e ferroviário
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Motive ELD Service
Avaliado em 28/11/2023
The issue that I had with Motive is that when I fire a owner operator, they still wanted me to pay...
The issue that I had with Motive is that when I fire a owner operator, they still wanted me to pay for service in that unit when I can no longer use it.
Vantagens
They were cheap compared to the competitors and that they give you feedback on how the driver is driving.
Desvantagens
The service would have glitches in it every now and then. The tracking was off several times as well.
Resposta do Motive
We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you.
- Setor: Transporte rodoviário e ferroviário
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Very good except?
Avaliado em 16/08/2023
Satisfactory!
Satisfactory!
Vantagens
Easy to use and learn, and easy to install.
Desvantagens
The pad that I connect to and use the logbook, disconnects and will not always reconnect. That makes it a pain in my backside since I use Agricultural Exemption almost daily during harvest, and into the fall.
- Setor: Transporte rodoviário e ferroviário
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Motive and the value it brings
Avaliado em 20/06/2024
Vantagens
How it accurately tracks your progress, hours of service, safety violations,and the truck routes to shippers and receivers.
Desvantagens
Its a great product. There's nothing to not love about Motive
Resposta do Motive
Thank you for your glowing review! We're thrilled to hear that you value Motive's accuracy in tracking progress, hours of service, safety violations, and truck routes to shippers and receivers. It's wonderful to know that you find our product meets your needs so well. If you have any further questions or need assistance, please don't hesitate to contact us at [email protected] or call our 24/7 Support Line at (855) 434-3564. We're always here to help!
- Setor: Contabilidade
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Good company and great features.
Avaliado em 23/09/2024
Good company and great features. Would recommend to other small fleets
Good company and great features. Would recommend to other small fleets
Vantagens
Ease of use and setup. Quick and easy setup.
Desvantagens
At ocassions the customer service is slow to respond.
Resposta do Motive
Thank you so much for your kind words!
We're glad to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact.
Your feedback is extremely important to us as it helps us improve the customer experience.
If you have further feedback or need assistance in the future, please don't hesitate to contact us at [email protected] or call our Support Hotline at (855) 434-3564.
We look forward to serving you again soon!
- Setor: Transporte rodoviário e ferroviário
- Porte da empresa: 201–500 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Very good, but there is room for improvement.
Avaliado em 23/12/2024
Our account representative changed 3 times in almost 6 months. We had an accident with one of our...
Our account representative changed 3 times in almost 6 months. We had an accident with one of our trucks where the camera got destroyed in the wreck. Even after sending the camera in, we still couldn't get the footage.
Vantagens
Ease of tracking drivers and logs. We were able to easily obtain and schedule maintenance records for all vehicles.
Desvantagens
Customer service and obtaining footage from accidents.
Resposta do Motive
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Setor: Petróleo e energia
- Porte da empresa: 1.001–5.000 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 10.0 /10
Technology at it's best
Avaliado em 28/08/2024
I've used about 3 other systems but I don't remember their names and by far this system has surpass...
I've used about 3 other systems but I don't remember their names and by far this system has surpass them.
Vantagens
We get to know sooner which truck a driver chooses, and I also like the Follow Mode for those time sensitive assignments.
Desvantagens
I don't like to make the map the full screen because I can't browse through tabs so before I used to minimize the menu on the left hand side to have a bit more of the map with the unit numbers but a few months back that feature was removed so now I cant minimize it.
Resposta do Motive
Thank you so much for your kind words, Abisai!
We're thrilled to hear about your great experience with Motive.
Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience.
If you have further feedback or need assistance in the future, please don't hesitate to contact us at [email protected] or call our Support Hotline at (855) 434-3564.
We look forward to serving you again soon!
- Setor: Materiais de construção
- Porte da empresa: 201–500 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
High quality, great features and reports, and easy to use.
Avaliado em 11/10/2024
Support from Motive has been great. They have good training and technical documentation. ...
Support from Motive has been great. They have good training and technical documentation. Everything works as it should with nice features and reports. No complaints whatsoever.
Vantagens
We use the Motive Dashcam and Omnicams on our fleet of trucks. There are plenty of features to cover everything needed. What I like best is how easy it is to maintain everything on their website. Finding video clips is very intuitive and having that video documentation is invaluable when needed.
Desvantagens
I haven't really found any negatives so far.
Resposta do Motive
Thank you so much for your kind words, Tim!
We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact.
Your feedback is extremely important to us as it helps us improve the customer experience.
If you have further feedback or need assistance in the future, please don't hesitate to contact us at [email protected] or call our Support Hotline at (855) 434-3564.
We look forward to serving you again soon!
Regards,
Gary Smith
Motive Support
- Setor: Transporte rodoviário e ferroviário
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Motive all around great
Avaliado em 14/11/2024
For us, its good, we have never discussed moving away from Motive except for maybe costs
For us, its good, we have never discussed moving away from Motive except for maybe costs
Vantagens
Tracking of our fleet, viewing logs and issues
Desvantagens
sometimes hard to navigate when you are looking for 1 certain thing
Resposta do Motive
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Setor: Transporte rodoviário e ferroviário
- Porte da empresa: 501–1.000 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Motive Can Be Helpful
Avaliado em 26/08/2024
It could be better, so far, no major issues
It could be better, so far, no major issues
Vantagens
Motive is a convenient way to report defects
Desvantagens
There is a lot of lag. Real time tracking is off at times.
Resposta do Motive
Hey Cora!
Thank you for the wonderful review! It's great to hear that you appreciate our service. We do understand that a Lag or Tracking issue sometimes causes issues for our customers. We take your feedback very seriously and are always working on it to improve customer experience.
Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Setor: Transporte rodoviário e ferroviário
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
User Friendly
Avaliado em 24/06/2024
I really like this product. Its very easy to use and navigate.
I really like this product. Its very easy to use and navigate.
Vantagens
You can use it anywhere to track drivers.
Very user friendly.
Desvantagens
I run multiple reports daily. I would love to see more reporting features.
Resposta do Motive
Thank you for your positive review! We're glad to hear that you find Motive user-friendly and convenient for tracking drivers anywhere. We appreciate your feedback about the reporting features and will consider it for future improvements. If you have any further suggestions or need assistance, please reach out to us at [email protected] or call our 24/7 Support Line at (855) 434-3564. We're here to help!
- Setor: Transporte rodoviário e ferroviário
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
If you are new to operating and transportation - Motive will be your best friend!
Avaliado em 03/05/2024
I'm a huge fan of Motive and would recommend to anyone in trucking or transportation.
I'm a huge fan of Motive and would recommend to anyone in trucking or transportation.
Vantagens
I am a huge fan of Motive (formerly Keeptruckin) the customer service is A+++!
They are so quick to respond and help guide you or even your drivers to get set up. The app is very user friendly and keeps you on track and organized.
Desvantagens
It can be a little expensive, if you are starting your own Transporation company but this is well worth the money, as you will be glad this app does so much to keep you organized, especially when it is time to run IFTA reports.
Resposta do Motive
Thank you for the fantastic review! We're so happy to hear that you're enjoying our service. If you have any questions, our support team is here for you via email at [email protected] or by phone at (855) 434-3564, 24/7. Thanks again! 🎉
- Setor: Construção
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
General Manager
Avaliado em 29/08/2024
Positive. I feel that Motive is a company that cares deeply about it's customers.
Positive. I feel that Motive is a company that cares deeply about it's customers.
Vantagens
Great Product. Great Support. The Marketing campaign is spot on!!!!!!!!
Desvantagens
I've looked hard to find something but, as of yet, it is fantastic.
Resposta do Motive
Thank you so much for your kind words Mike, and for taking the time to share your experience with us!
We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at [email protected] or call our Support Hotline at (855) 434-3564.
Looking forward to serving you again in the future!
- Setor: Logística e cadeia de fornecimento
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Motive best app
Avaliado em 29/08/2024
I'm very satisfied with motive, very smooth app, 10/10
I'm very satisfied with motive, very smooth app, 10/10
Vantagens
Very accurate app to keep track of your driver
Desvantagens
Syncing the driver with the truck, a lot of information to put in
Resposta do Motive
Thank you for the wonderful review, Miguel!
It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Setor: Transporte rodoviário e ferroviário
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great for Any Driver
Avaliado em 21/08/2023
We have a very good experience so far. It has been a lifesaver for the logbook record-keeping.
We have a very good experience so far. It has been a lifesaver for the logbook record-keeping.
Vantagens
The features I like most are the real-time tracking, trip history and logbook integration. It makes trucking and managing driver much easier with less hassle.
Desvantagens
The site is easy enough to navigate with some coaching. A more intuitive format and labeling would be helpful. it seems to take a lot of clicks to access some of the information that should be more readily available, such as histories or reports.
Resposta do Motive
Wow, thank you for the great review! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at [email protected] or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Thanks again!
- Setor: Transporte rodoviário e ferroviário
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Highly recommended
Avaliado em 11/12/2023
Makes the day to day so much easier in managing a fleet of trucks and keeping things rolling
Makes the day to day so much easier in managing a fleet of trucks and keeping things rolling
Vantagens
Easy to use, driver friendly, you can notify different departments about different areas needed to keep things rolling smoothly
Desvantagens
No complaints everything works in real time
Resposta do Motive
Thank you for the wonderful review, Siegfried! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Setor: Empacotamento/Entrega de mercadorias
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 1.0 /10
Unfortunate Experience
Avaliado em 28/11/2023
Overall the Motive functionality works but based on the pricing and the wasted hours it took for me...
Overall the Motive functionality works but based on the pricing and the wasted hours it took for me to rectify the issue of being overcharged it is unlikely I will use Motive moving forward. Additionally, the pricing is not competitive with other similar companies.
Vantagens
The real time tracking is critical in my industry. The log reporting makes it easy to file quarterly reporting. The people on the service side have always been helpful.
Desvantagens
The sales team attempted to defraud me and not keep their promises. It took over six calls and countless wasted hours to get Motive to honor what was promised to me in writing. Due to this lack of professionalism it is extremely unlikely that I will use Motive after my contract ends.
Resposta do Motive
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Setor: Transporte rodoviário e ferroviário
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Motive User
Avaliado em 11/12/2023
Very good experience. Any time I've had to call customer service they have resolved the issue...
Very good experience. Any time I've had to call customer service they have resolved the issue immediately
Vantagens
The ability to keep track of everything in one app. Great customer service
Desvantagens
Occasional disconnects. Real time tracking lags a bit
Resposta do Motive
Thank you for the wonderful review, Penny! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Setor: Varejistas
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Very good
Avaliado em 23/11/2023
Vantagens
Keeps me compliant, and also use me logs to help keep track of my time spent at each location I'm at.
Desvantagens
Getting used to operating and using the app
Resposta do Motive
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Setor: Transporte rodoviário e ferroviário
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Motive ELD/E-Log
Avaliado em 28/08/2023
Vantagens
Installation of the ELD's were relatively simple into the vehicles, and the drivers were used to the mobile app in no time. The admin webpage is also very user friendly, and it's a great asset being able to see vehicle locations in real time.
Desvantagens
It'd be nice to be able to change the minimum safety limits for drivers (ie. speeding, hard braking, hard cornering, etc.), as our drivers constantly need "coaching". Not entirely sure how these traits are determined, but for the most part my drivers are above average.
Resposta do Motive
Wow, thank you for the great comment! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at [email protected] or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Thanks again!
- Setor: Transporte rodoviário e ferroviário
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Trucking specialist
Avaliado em 25/11/2023
Good live GPS,fleet management and is easy to use.we get bundle of features in one software.must...
Good live GPS,fleet management and is easy to use.we get bundle of features in one software.must for trucking companies.
Vantagens
Easy to use.value for money as well.great product
Desvantagens
we have been using motive since 2020 and till date we are satisfied with all its features.
Resposta do Motive
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
