Motive

4,5 (1.665)
Escreva uma avaliação!
A moderna plataforma de rastreamento por GPS e gestão de frotas.

Classificação geral

4,5 /5
(1.665)
Relação qualidade/preço
4,2/5
Recursos
4,4/5
Praticidade
4,4/5
Suporte ao cliente
4,4/5

89%
dos usuários recomendam este app
Classificar por

1665 avaliações

Valerie
Valerie
Classificação geral
  • Setor: Transporte rodoviário e ferroviário
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Ease of use for all to use

Avaliado em 09/07/2022

Vantagens

It's easy and convenient to use I think all can benefit from the importance of this device

Desvantagens

Nothing really I actually like the device so nothing to not like

Resposta do Motive

Thank you for reaching Motive support, formerly KeepTruckin. We hope you are doing well. Please visit our portal https://gomotive.com/careers or email your resume at [email protected]. The hiring team will reach out to you if there are any suitable vacancies.

Mark
Classificação geral
  • Setor: Transporte rodoviário e ferroviário
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 5.0 /10

Customer service is no good

Avaliado em 15/01/2024

Customer service reps are hard to understand due to them not speaking clear English.

Customer service reps are hard to understand due to them not speaking clear English.

Vantagens

I liked the app and how easy it was to access everything.

Desvantagens

I disliked the gas card. You have to pay it back every other day instead at the end of the week.

Resposta do Motive

Thank you for the fantastic review. We're so glad to hear that you had a great experience with our service. Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations. If you know anyone who could use our help, please give them a shoutout! Thanks again. 🤗

Steve
Classificação geral
  • Setor: Transporte rodoviário e ferroviário
  • Porte da empresa: 2–10 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

They committed fraud with my bank account

Avaliado em 23/04/2024

Unethical business experience. Bad customer service. Bad correspondence. Total bad experience when...

Unethical business experience. Bad customer service. Bad correspondence. Total bad experience when a company takes $960 without your apptt

Vantagens

That I was able to make a payment once a year without auto pay.

Desvantagens

They committed fraud with my bank account. I never authorized motive to auto debt my account. I actually told them I don’t allow auto payments with my account. So they claimed to have sent me an email that stated I would be on auto pay after me telling them I don’t allow auto pay. So they debit my account in 2023 and 2024 without my knowledge, no receipt and no communication. They did not want to refund my money even though I wasn’t using the ELD and did not authorize the transaction. After 2 days of phone conversation the refunded one payment but not the other. FYI a company can not debit your account without your approval. What they did was unethical, my bank and attorney agree. Be CAUTIOUS dealing with this company. $960 debit from my account without my approval

Resposta do Motive

We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you.

Earl
Classificação geral
  • Setor: Manutenção predial
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Operation Supervisor

Avaliado em 29/08/2024

I recently attended the Motive Summit in Nashville, Tennessee, and it was a fantastic experience....

I recently attended the Motive Summit in Nashville, Tennessee, and it was a fantastic experience. Meeting the employees of Motive in person allowed us to share ideas, ask questions, and build stronger connections. Through Motive Chat, I've always been able to get my questions answered promptly and effectively. Motive has been instrumental in keeping our company out of lawsuits that weren't our fault, providing us with peace of mind. Additionally, my drivers have often mentioned how the safety insights from Motive have influenced their personal driving habits, making them safer and more conscientious on the road. The summit reaffirmed my belief in the value that Motive brings to our operations.

Vantagens

Partnering with FusionSite Services, we integrated Motive's truck camera system into our vehicles, and it has proven to be an invaluable asset. The system excels in monitoring our fleet, ensuring quality control, and facilitating truck maintenance. Perhaps most importantly, it has safeguarded our company and drivers by providing crucial evidence in accidents that could have otherwise been difficult to dispute. Additionally, Motive has played a pivotal role in coaching our drivers to improve their skills, leading to safer and more efficient driving habits. This investment has undoubtedly enhanced our fleet management and overall operational integrity.

Desvantagens

One area where Motive could significantly improve is in the realm of maintenance management. While the platform does offer a way to create maintenance schedules, it falls short when it comes to creating and managing work orders. For instance, if a mechanic is performing preventive maintenance on a truck and notices an issue that needs attention, there is currently no straightforward way to document this issue for future action. The ability to generate a work order in such scenarios would be incredibly beneficial, allowing mechanics to note repairs or tasks that can be addressed later when time permits. Implementing a work order management feature would greatly enhance the efficiency and effectiveness of maintenance operations, ensuring that no issues are overlooked and that all necessary repairs are documented and tracked systematically.

Resposta do Motive

Thank you so much for your kind words, Earl!

We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact.

Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at [email protected] or call our Support Hotline at (855) 434-3564.

We look forward to serving you again soon!

Wade
Classificação geral
  • Setor: Transporte rodoviário e ferroviário
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Very good except?

Avaliado em 16/08/2023

Satisfactory!

Satisfactory!

Vantagens

Easy to use and learn, and easy to install.

Desvantagens

The pad that I connect to and use the logbook, disconnects and will not always reconnect. That makes it a pain in my backside since I use Agricultural Exemption almost daily during harvest, and into the fall.

Anika
Classificação geral
  • Setor: Transporte rodoviário e ferroviário
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

Motive ELD Service

Avaliado em 28/11/2023

The issue that I had with Motive is that when I fire a owner operator, they still wanted me to pay...

The issue that I had with Motive is that when I fire a owner operator, they still wanted me to pay for service in that unit when I can no longer use it.

Vantagens

They were cheap compared to the competitors and that they give you feedback on how the driver is driving.

Desvantagens

The service would have glitches in it every now and then. The tracking was off several times as well.

Resposta do Motive

We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you.

Roger
Classificação geral
  • Setor: Transporte rodoviário e ferroviário
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

Only because I have too

Avaliado em 14/12/2023

There are things that could make it easier like the inspection where you have to check off each...

There are things that could make it easier like the inspection where you have to check off each individual thing that’s nonsense

Vantagens

It settles my requirement for the DOT. Otherwise I don’t think I have it.

Desvantagens

As an administrator sometimes when I would check to see where a driver was, the system was incorrect that may have been fixed, but I don’t trust it still

Resposta do Motive

We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you.

Nicole
Classificação geral
  • Setor: Transporte rodoviário e ferroviário
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Motive

Avaliado em 26/05/2023

I really wish that the customer service was better and that instead of sending sales to solicit us...

I really wish that the customer service was better and that instead of sending sales to solicit us for more equipment, they would make sure the equipment that they have already given is in decent working order. Sending back equipment once it is damaged is also an issue as it is not the easiest process either.

Vantagens

We utilize the tracking all day, and the ease of getting reporting and logs.

Desvantagens

Some of the features are clunky and not streamlined. The customer service is not the greatest, better than some but it takes a long time to receive new equipment if in the event we need it and the support is not great.

Resposta do Motive

Hi Nicole,

We apologize if you didn't have a great experience using Motive! Can you please share what issue you are facing with the product specifically and share your contact details so we can address your concerns?

Alternatively, you can contact us by email at [email protected] or by phone at (855) 434-3564. We are open 24/7, we would love to help you out. Thank you.

Gregory
Classificação geral
  • Setor: Automotivo
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Greg

Avaliado em 11/07/2023

Good

Good

Vantagens

I like the notifications ,because I am moving a lot and they let me know when they are over driving

Desvantagens

In the beginning it was difficult, but customer service was very helpful

Resposta do Motive

Wow, thank you for the great review! We're glad to hear that you're happy with our service. Please feel free to spread the word and If you have any questions or need assistance, our support team is always here for you via email at [email protected] or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you.

Avaliador Verificado
Classificação geral
  • Setor: Contabilidade
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Good company and great features.

Avaliado em 23/09/2024

Good company and great features. Would recommend to other small fleets

Good company and great features. Would recommend to other small fleets

Vantagens

Ease of use and setup. Quick and easy setup.

Desvantagens

At ocassions the customer service is slow to respond.

Resposta do Motive

Thank you so much for your kind words!
We're glad to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact.

Your feedback is extremely important to us as it helps us improve the customer experience.

If you have further feedback or need assistance in the future, please don't hesitate to contact us at [email protected] or call our Support Hotline at (855) 434-3564.
We look forward to serving you again soon!

Abisai
Classificação geral
  • Setor: Petróleo e energia
  • Porte da empresa: 1.001–5.000 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 10.0 /10

Technology at it's best

Avaliado em 28/08/2024

I've used about 3 other systems but I don't remember their names and by far this system has surpass...

I've used about 3 other systems but I don't remember their names and by far this system has surpass them.

Vantagens

We get to know sooner which truck a driver chooses, and I also like the Follow Mode for those time sensitive assignments.

Desvantagens

I don't like to make the map the full screen because I can't browse through tabs so before I used to minimize the menu on the left hand side to have a bit more of the map with the unit numbers but a few months back that feature was removed so now I cant minimize it.

Resposta do Motive

Thank you so much for your kind words, Abisai!
We're thrilled to hear about your great experience with Motive.
Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience.
If you have further feedback or need assistance in the future, please don't hesitate to contact us at [email protected] or call our Support Hotline at (855) 434-3564.
We look forward to serving you again soon!

Scott
Classificação geral
  • Setor: Transporte rodoviário e ferroviário
  • Porte da empresa: 1.001–5.000 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Big tool with minimal componenets

Avaliado em 29/08/2024

Customer support is excellent, web and app content great, especially the ability to manage the...

Customer support is excellent, web and app content great, especially the ability to manage the fleet from the phone app. In vehicle cameras are excellent and the ability to set adjust or remove parameters you want monitored

Vantagens

The ability to track and locate fleet vehicles and drivers while managing their driving habits

Desvantagens

bluetooth connection can be a bit glitchy at times

Resposta do Motive

Thank you for the wonderful review, Mr. Scott!
It's great to hear that you appreciate our service.

Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

Whitney
Classificação geral
  • Setor: Transporte rodoviário e ferroviário
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

If you are new to operating and transportation - Motive will be your best friend!

Avaliado em 03/05/2024

I'm a huge fan of Motive and would recommend to anyone in trucking or transportation.

I'm a huge fan of Motive and would recommend to anyone in trucking or transportation.

Vantagens

I am a huge fan of Motive (formerly Keeptruckin) the customer service is A+++!
They are so quick to respond and help guide you or even your drivers to get set up. The app is very user friendly and keeps you on track and organized.

Desvantagens

It can be a little expensive, if you are starting your own Transporation company but this is well worth the money, as you will be glad this app does so much to keep you organized, especially when it is time to run IFTA reports.

Resposta do Motive

Thank you for the fantastic review! We're so happy to hear that you're enjoying our service. If you have any questions, our support team is here for you via email at [email protected] or by phone at (855) 434-3564, 24/7. Thanks again! 🎉

Rene
Classificação geral
  • Setor: Transporte rodoviário e ferroviário
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

User Friendly

Avaliado em 24/06/2024

I really like this product. Its very easy to use and navigate.

I really like this product. Its very easy to use and navigate.

Vantagens

You can use it anywhere to track drivers.
Very user friendly.

Desvantagens

I run multiple reports daily. I would love to see more reporting features.

Resposta do Motive

Thank you for your positive review! We're glad to hear that you find Motive user-friendly and convenient for tracking drivers anywhere. We appreciate your feedback about the reporting features and will consider it for future improvements. If you have any further suggestions or need assistance, please reach out to us at [email protected] or call our 24/7 Support Line at (855) 434-3564. We're here to help!

Jorge
Classificação geral
  • Setor: Logística e cadeia de fornecimento
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Best fleet management tool!

Avaliado em 29/08/2024

The interface is easy to use, which simplifies the tasks, the features are very comprehensive

The interface is easy to use, which simplifies the tasks, the features are very comprehensive

Vantagens

How accurate it is about driver's location, how user friendly it is

Desvantagens

Some pop up messages can be annoying, these might show up when doing some importan work

Resposta do Motive

Thank you for the wonderful review, Jorge! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

Sanjay
Classificação geral
  • Setor: Transporte rodoviário e ferroviário
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

Don’t do it

Avaliado em 04/09/2024

At times the ELD is faulty records drive time when parked and when you call for assistance to help...

At times the ELD is faulty records drive time when parked and when you call for assistance to help fix the problem, they say there’s nothing they could do about it.

Vantagens

I can’t think of anything
I can’t think of anything

Desvantagens

Monthly expense, long-term contract faulty ELD

Resposta do Motive

We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at [email protected] or call us directly at our 24/7 Support Line (855) 434-3564.

Danny
Classificação geral
  • Setor: Empacotamento/Entrega de mercadorias
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 1.0 /10

Unfortunate Experience

Avaliado em 28/11/2023

Overall the Motive functionality works but based on the pricing and the wasted hours it took for me...

Overall the Motive functionality works but based on the pricing and the wasted hours it took for me to rectify the issue of being overcharged it is unlikely I will use Motive moving forward. Additionally, the pricing is not competitive with other similar companies.

Vantagens

The real time tracking is critical in my industry. The log reporting makes it easy to file quarterly reporting. The people on the service side have always been helpful.

Desvantagens

The sales team attempted to defraud me and not keep their promises. It took over six calls and countless wasted hours to get Motive to honor what was promised to me in writing. Due to this lack of professionalism it is extremely unlikely that I will use Motive after my contract ends.

Resposta do Motive

Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

Heidi
Classificação geral
  • Setor: Transporte rodoviário e ferroviário
  • Porte da empresa: 2–10 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Love Motive

Avaliado em 11/09/2023

We’ve had motive for several years now. The product and support are top notch.

We’ve had motive for several years now. The product and support are top notch.

Vantagens

Having the mileage available for reports, being able to track where the truck is at in bad cell phone areas and access to logs to save is invaluable to me.

Desvantagens

Nothing. I have no complaints about this product.

Resposta do Motive

Wow, thank you so much for your kind words! 🎉 We're thrilled that you're enjoying our service. If you have any friends who might also benefit from what we offer, please feel free to share the love! And if you need anything else, don't hesitate to reach out to us at [email protected] or give us a call at (855) 434-3564. Our 24/7 Support Line is always here to help. Thanks again! 🤗

Andrew
Classificação geral
  • Setor: Empacotamento/Entrega de mercadorias
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 10.0 /10

Great Insight

Avaliado em 11/07/2024

Vantagens

It gives you notifications for real time updates with our drivers

Desvantagens

Sometimes you get spam emails, but nothing crazy.

Resposta do Motive

Thank you for your review! We're glad to hear that you appreciate the real-time notifications for driver updates. We apologize for the inconvenience caused by occasional emails and are working on improving this. If you have any questions or need assistance, please reach out to us at [email protected] or call our 24/7 Support Line at (855) 434-3564. We're here to help!

Bryant
Classificação geral
  • Setor: Transporte rodoviário e ferroviário
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Motive is great ELD & has many other services!

Avaliado em 27/09/2023

My overall experience with Motive has been really well.

My overall experience with Motive has been really well.

Vantagens

I like that when I call Motive they are friendly, professional, & experts of their products & services.

Desvantagens

There is not much that I don’t like about Motive so I can’t think of anything.

Resposta do Motive

Thank you for the good review! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at [email protected] or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you.

Karla
Classificação geral
  • Setor: Materiais de construção
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 8.0 /10

Motive Review

Avaliado em 04/12/2023

I have been happy with Motive, I feel like I am still learning Motive and the trucking industry...

I have been happy with Motive, I feel like I am still learning Motive and the trucking industry rules/regulations.

Vantagens

Easy way to retrieve data in the reports area.

Desvantagens

Updating a driver's log can be a bit cumbersome. Our driver's do not always sing out when they get back (they think they need to wait until midnight (end of work day). Then they may not drive for a few days so Motive informs me of the Manner Errors. Driver's get frustrated that they need to go sign logs, when they have not driven.

Resposta do Motive

Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

inayatullah
inayatullah
Classificação geral
  • Setor: Transporte rodoviário e ferroviário
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

You will regret signing up with Motive formerly keeptruckin

Avaliado em 08/06/2023

They will make you sign up for 36 months and you would want to cancel it the very first month, but...

They will make you sign up for 36 months and you would want to cancel it the very first month, but you will not be able to do so. Do not listen to the sales agent, they are not going to mention the 3 years contract and all they want you to sign the contract. The drivers need lots of help when it comes to correcting times and schedules, but they will never help you.

Vantagens

I can promise you; you will not like it at all when it comes to their support.

Desvantagens

Their customer service. They are not helpful at all.

Resposta do Motive

Hi Inayat Ullah,

Thank you for reaching out to Motive! We apologize in case of any inconvenience regarding your concern. Can you please reach out to us anytime between 6:15 am till 2:45 pm Pacific Standard Time Monday to Friday so that we can connect you with the relevant team over the phone? I am sure they will help you out.

You can give us a call at (855) 434-3564. We are open 24/7, we would love to help you out. Thank you.

Duane
Classificação geral
  • Setor: Empacotamento e contêineres
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

PEI Bag Company Review

Avaliado em 16/08/2023

Great operational experience. Horrible behind the scenes, financial help.

Great operational experience. Horrible behind the scenes, financial help.

Vantagens

Real time logging and ease of use. E-log is great - tarcking and fuel is also great.

Desvantagens

Alllowing the truck driver to see error codes? So they can talk to the mechanics when needed.They also charged my compnay card without warning or without a statement? How can I not see our financial side - account information. I have asked customer support for help.. no replies. Awful service on that end. Completely lose contact with anyone after you make the purchase. Not acceptable.

Resposta do Motive

Wow, thank you for the great review! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at [email protected] or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Thanks again!

Dee
Classificação geral
  • Setor: Arquitetura e planejamento
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Very pleased with Motive

Avaliado em 28/08/2023

Vantagens

I like the ease of use and the real time tracking abilities.

Desvantagens

If it would be easier to edit the logs. It can get confusing to drivers who are not that competent with electronic logging.

Resposta do Motive

Wow, thank you for the great comment! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at [email protected] or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Thanks again!

Ronnie
Classificação geral
  • Setor: Transporte rodoviário e ferroviário
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 3.0 /10

To controlling.

Avaliado em 28/08/2023

Ok if you want to be controlled.

Ok if you want to be controlled.

Vantagens

They control and watch and track everything you do. So be careful with this device. Great customer service and very knowledgeable about their products. I am getting tired of them cause there is no freedom with them. I work local now so I don’t do any over the road with them if I was over the road I will not use them.

Desvantagens

Too much controlling. They love your log open so they know where you are at all time. Yes I should log out you say. Nooooo the device should automatically log out if I am at home and 30 miles away from my truck.

Resposta do Motive

We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you.