Avaliações do Smoobu
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185 avaliações
- Setor: Hotelaria
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Tourist villas user
Avaliado em 25/02/2022
Excellent work tool and really good support
Excellent work tool and really good support
Vantagens
For me who manages tourist villas in Greece is the most productive tool. Easy, fast, and economical. I recommend it.
Desvantagens
More developments to connect all the possible online travel channels
- Setor: Imobiliárias
- Porte da empresa: 2–10 funcionários
- Usado Semanal durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 3.0 /10
Good Customer Service
Avaliado em 11/01/2023
Average experience. I am also a bit disappointed that the price is only for one listing and I will...
Average experience. I am also a bit disappointed that the price is only for one listing and I will have to pay more for a second listing. I don't really think the benefits justify this.
Vantagens
Very good customer service. And for the most part easy to navigate.
Desvantagens
I don't like the way the messaging works. The messages to VRBO bookings are sent via email and not entered into the VRBO app. And VRBO booking is not downloaded like Airbnb with all the details. I was disappointed with this. I think it is a bit outdated.
- Setor: Hotelaria
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Too many bugs
Avaliado em 07/01/2023
Vantagens
Intuitive to setup and useApp for mobile Analytics
Desvantagens
Too many bugsNew errors - developers make changes on running systemsDouble bookings occur - not usable as channel managerIntegration with payment service buggy, especially paypal did not work
Resposta do Smoobu
Hi Edgar, Sorry to hear! We have no tickets about this and want to help. Please do email us at [email protected]
Leaving a review is not the first point of call for assistance, we must recommend our support channels for this. Hope to hear from you soon!
- Setor: Ócio, viagens e turismo
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Smoobu Is a valuable tool
Avaliado em 22/12/2020
It is always a pleasure to work with the Smoobu team. I have even managed to contribute to the...
It is always a pleasure to work with the Smoobu team. I have even managed to contribute to the upgrades in features with some of my suggestions....which shows that the dev team is dedicated to producing a product that suits their client's needs.
Vantagens
I love that you are able to create a booking tool and website from the portal, and customise the bookings from various portals that are clearly identifiable by colour coding.
Desvantagens
It would be great if there was more API integrations automatically available to all portals - especially in South Africa.
Razões para escolher o Smoobu
I found it far too cantankerous and clunky to work with. Smoobu is super simple and effective for my needs. I have more than one cottage on one property and quite a few other properties, all owned by different owners. It's been easy to put them all onto one portal so that I have an eye of everything happening in my short term holiday rentals and cleaning businessRazões para mudar para o Smoobu
I liked Smoobu because of the versatility and ease of use. Also, Smoobu provided payments and invoicing in my local currency.- Setor: Hotelaria
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Tokeet to Smoobu
Avaliado em 15/03/2021
Overall, our experience has been great. We have lost a couple of features, however what we have...
Overall, our experience has been great. We have lost a couple of features, however what we have gained far outweighs this.
Customer support also very kindly offered to import existing direct bookings which was very helpful.
Vantagens
The features that drew us to Smoobu were the automated messaging, Igloohome integration, the guest guide/portal and the additional option selling.
Desvantagens
I would say the only negative point we have so far is the handling/recording of invoices.
Payments need to be recorded manually, whereas Tokeet would handle this automatically and made it very easy to schedule invoices, and track sent, outstanding and paid invoices.
Razões para escolher o Smoobu
To improve integration with third party services, improve our automation functionality and provide a better customer experience for our guests.Razões para mudar para o Smoobu
Price was the main motivation, as I feel Smoobu provides the best level of functionality in the price bracket.- Setor: Hotelaria
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Opinion Costebelle Conciergerie
Avaliado em 23/06/2021
Very good exchanges with the team in place, especially [SENSITIVE CONTENT] who manages the French...
Very good exchanges with the team in place, especially [SENSITIVE CONTENT] who manages the French clientele.
Vantagens
sharing schedules with the teams and the booking site
Desvantagens
No PMS. Technical difficulty in setting up certain data (booking engine, and connectivity with platforms)
Alternativas consideradas
AmenitizRazões para mudar para o Smoobu
Because of the fixed price and not the commission- Setor: Hotelaria
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great channel manager!
Avaliado em 10/06/2021
with previous channel manager, I have used in the past, there were missing one most important think...
with previous channel manager, I have used in the past, there were missing one most important think for me, mobile compatibility, which smoobu has and its working perfectly
Vantagens
Mobile friendly and customer support where the key factor for me
Desvantagens
do not have it at the moment, its working perfectly for me
Alternativas consideradas
GuestyRazões para escolher o Smoobu
user friendly and mobile compatibilityRazões para mudar para o Smoobu
customer support, more clear fees, and personly more user friendly.- Setor: Imobiliárias
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 8.0 /10
Good Value, useful for expanding channels
Avaliado em 11/01/2022
Vantagens
Easy to integrate channels, stable, good app and good value. Update all channels in 1 place.
Desvantagens
Remembering to make changes such as blocks only in Smoobu is tough and you risk double bookings.
Alternativas consideradas
Hostfully Property Management PlatformRazões para mudar para o Smoobu
Cost and functionality. Still use hostfully for guestbook.- Setor: Ócio, viagens e turismo
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
The best customer service
Avaliado em 04/04/2020
Vantagens
The team in charge of customer service is very professional and they always give a solution of any problem that you can have with the platform.
Desvantagens
We would like more functions in the future, also more personalization
Alternativas consideradas
AvaiBookRazões para mudar para o Smoobu
The give us exactly the funtionally that we want in these moment.- Setor: Serviços ao consumidor
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Smoobu is exactly the Channel Manager that we need
Avaliado em 27/05/2019
The first month with the binding to the OTA was easy and we did not have any trouble to quit the...
The first month with the binding to the OTA was easy and we did not have any trouble to quit the previous Channel Manager and to connect with Smoobu.
Now we use it daily with entire satisfaction.
Vantagens
It is easy to learn and to configure, you can phone to the customer service and they answer...
Desvantagens
The French translation is not perfect but I can use it
Resposta do Smoobu
Hi Yves, thanks for the review. Will be working on the French version. Any input you have is appreciated.
Best
Philipp
- Setor: Hotelaria
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Highly recommended channel manager!
Avaliado em 08/06/2023
I would highly recommended Smoobu to run your holiday lets with your other team members with relief...
I would highly recommended Smoobu to run your holiday lets with your other team members with relief of mind.
Vantagens
Easy to set up, instant syncing, create team members and check your finances.
Desvantagens
Nothing major. Sometimes we cannot reach the customer service during day time but other than that it is really effective.
- Setor: Hotelaria
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Excellent customer service
Avaliado em 03/02/2023
I enjoy using Smoobu a lot, it’s very clearly laid out and easy to use. I don’t often need help as...
I enjoy using Smoobu a lot, it’s very clearly laid out and easy to use. I don’t often need help as the product itself is very intuitive, but I am also very impressed with the customer service. Every time I have contacted them, they have been helpful, communicative and proactive.
Vantagens
Smoobu is very intuitive and easy to use even for someone with no prior experience of tools like this. The customer service and support is also excellent.
Desvantagens
The cost has increased significantly in 2023 although it is still competitively priced compared to similar tools.
Resposta do Smoobu
Thank you so much for your trust, Kathryn. Your satisfaction with our services makes us very thrilled. Your review is greatly appreciated, and we hope to be of assistance again soon!
- Setor: Imobiliárias
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Smoobu is the best
Avaliado em 16/09/2021
Smoobu is the best software I ever had. The management are considerate enough to waive my fees...
Smoobu is the best software I ever had. The management are considerate enough to waive my fees because I forgot to temp stop the subscription due to pandemic. That the total value of money, trust and confidence to smoobu and the management.
Vantagens
I have tried a lot of software but I lasted for more than two years in smoobu. Easy to use software and no limitations to connect in all channels. Synching the room rates and blocking and unblocking the dates were so easy too. Management of Smoobu are easy to deal with, as well. I highly recommended smoobu software.
Desvantagens
Change the daily rates is still manual. I would like to recommend to just a click and it will apply to the certain period.
- Setor: Imobiliárias
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Excellent software and great support!
Avaliado em 05/01/2023
Vantagens
It's soooo easy to use and the team are so responsive when trying to figure out the day2day runnings!
Desvantagens
Nothing is difficult with this it's so easy.
- Setor: Hotelaria
- Porte da empresa: Profissional autônomo
- Usado Semanal durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
This product is geared towards Europeans
Avaliado em 16/04/2021
I have had a terrible experience with Smoobu and do not recommend this product to anyone
I have had a terrible experience with Smoobu and do not recommend this product to anyone
Vantagens
The guest app was a nice feature. This product was less expensive than others
Desvantagens
The customer service for this product is terrible. It is difficult to speak to anyone by phone and if you are able to finally get through it has to be during European hours so if you can't talk first thing in the morning you are out of luck. Many features on the included booking website are geared towards Europeans and cannot be fixed. For example, Sq meters instead of sq ft, the format for the date is day/month/year, the website has the word domicile as a tab which should say home but they have yet to fix, I never could get the website to work properly for direct bookings (whenever I tried certain dates it said that those dates weren't open even though they were). I also could not get PayPal to work with the booking website and when I asked customer service for help with they asked me to send them a screenshot of the problem (that's usually what they wanted for everything). Lastly, the most frustrating thing about this program is that after the free trial I decided to pay for a year upfront and now that I have discovered how much I don't like the program and want to cancel they won't give me a prorated refund.
Resposta do Smoobu
Hi heidi,
thanks for your feedback. Let me apologize for your experience. We are a Europe based company, indeed. We are still adapting some minor issues for the US market (exactly these 2), but we have +1000 happy clients in the US already.
The PayPal issue that you were having must be a setup issue, happy to get it fixed with you. The fact that you did not have any days available were because you had not yet set your prices. No prices = no availability.
Indeed we do not pro rate refunds. You had the choice to opt in for the monthly subscription, no questions asked. Plus you had a 14 day trial without any obligations whatsoever.
Happy to hear your thoughts.
Best regards
Philipp
- Setor: Hotelaria
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Excellent Starter channel manager
Avaliado em 10/08/2022
Good for a good start.
Good for a good start.
Vantagens
The friendly dashboard is incredibly easy to use.
Desvantagens
They have to upgrade more functionality like reports and finance intergrations. expenses on every listening.
- Setor: Hotelaria
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great Tool, Great People Behind, Simple and efficient
Avaliado em 22/11/2019
Vantagens
More than 3 years ago, when I was looking for a simple but well thought through Chanel Manager, I came across Smoobu. Implementation was quite easy even for me as an inexperienced user of Chanel manager. In the last 3 years Smoobu has developed enormously and still offers me everything I need to successfully market my almost 20 accommodations.
The support is always fast and efficient and suggestions are taken seriously!
I'm sure I'll be happy working with Smoobu for many yearsand look forward to the next development steps.
Desvantagens
I do not habe any complains about smoobu. For me nothing is missing
- Setor: Hotelaria
- Porte da empresa: Profissional autônomo
- Usado Outro durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Smoobu is the best
Avaliado em 16/02/2020
Smoobu is a useful tool which helps me run my business more efficiently. The easy interface enables...
Smoobu is a useful tool which helps me run my business more efficiently. The easy interface enables me to manage reservations better and faster. In general, I am very satisfied with the product because it helps me stay on top of things.
Vantagens
Smoobu is easy to use from any mobile device and it helps me save a lot of time. The support staff are friendly, helpful and readily available to answer questions and solve issues.
Desvantagens
I have no complaints. My only suggestion would be to further scale the annual price to adjust for (extra) small businesses.
- Setor: Hotelaria
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Intuitive to use - Great support
Avaliado em 29/04/2021
The multiple functions it offers eg communication templates, automated messaging make admin much...
The multiple functions it offers eg communication templates, automated messaging make admin much easier. Although intuitive to use there are sometimes glitches (probably mostly self inflicted) but support is great.
Vantagens
I have been using Smoobu for around 4 years. I started off with 4 rentals and now manage 10 and couldn’t do this effectively without this application. [SENSITIVE CONTENT HIDDEN]and the team are quick to help and resolve issues that crop up from time to time.
Desvantagens
I cannot set up multiple season rates with intelligent pricing (discounting longer stays)
- Setor: Hotelaria
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Avaliação gratuita
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Ticks more boxes that you need for less money!
Avaliado em 13/04/2020
We'd been comparing platforms for a few weeks and found that Smoobu was not only more cost-effective...
We'd been comparing platforms for a few weeks and found that Smoobu was not only more cost-effective but that it ticked so many more boxes than we had even envisaged. The Smoobu team are super helpful and respond very quickly to the few queries I had but really, they have explained everything exceptionally clearly that you'll rarely need to reach out! I'd highly recommend Smoobu and can't imagine moving to any other platform especially with their continuous improvements and new integrations which I think will be very useful when normality returns to our hospitality business!
Vantagens
Cost-effective and incredibly easy to set up all the integrations with everything explained exceptionally clearly that you'll rarely need to reach out but the team are super helpful when you do and respond very quickly! Ticked so many more boxes than we had even envisaged. The Guest App is genius and we can't wait for our guests to benefit; as well as upselling feature!
Desvantagens
That I didn't discover it sooner. It didn't appear in my google searches but luckily discovered it via an online ad :)
- Setor: Hotelaria
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Smoobu just works
Avaliado em 04/12/2018
The most important consideration for me was to be able to sync instantly across multiple booking...
The most important consideration for me was to be able to sync instantly across multiple booking channels, including my own website. Now that I can do this it means I can have instant booking switched on without the stress of worrying about double bookings. Smoobu just works great
Vantagens
I really love using Smoobu in my business, it is so easy to use across platforms, and it allows me to run my business the way I envisaged it when I started, by being responsive to the needs of my guests. It helps me to be professional and to stay on top of everything. It also helps me to sleep at night
Desvantagens
There is nothing that I dislike about the software, I recommend that anybody in the room rental, holiday letting or hotel business gives it a try
- Setor: Hotelaria
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
A must for any property manager
Avaliado em 10/06/2021
Couldn’t imagine managing my reservation without a central tool like Smoobu.
Couldn’t imagine managing my reservation without a central tool like Smoobu.
Vantagens
-Website
-Booking engine
-Ease of use / configure
-Price
-support team interaction
Desvantagens
-Not all portals have API integration but this is a limitation from the portal side and not Smoobu as I understand they are working to get it.
- Setor: Hotelaria
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Best vacation home rental software
Avaliado em 16/06/2022
Vantagens
Very clear and everything you need for renting a holiday apartment.
Desvantagens
Visitor's tax for children cannot yet be calculated separately
- Setor: Imóveis comerciais
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Best value for money, actually best value overall
Avaliado em 06/05/2019
Vantagens
I have been looking at different alternatives for quite some time. I had heard about a supposedly awesome dashboard that Smoobu had to . Turns out is was true. Also super reliable Channel Manager. They focus on the right things and make it super easy to use. Customer service was actually more knowledgeable about portals that the portals themselves.....
Desvantagens
Would be nice to see some more external integrations. But they said there was more coming up
- Setor: Hotelaria
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Avaliação gratuita
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great Support
Avaliado em 21/10/2022
Vantagens
Great supportWorksVery fastIntegrates nice with channels
Desvantagens
More freedom in communication templates.
