Avaliações do Hospitable.com

- Automated Messaging
SmartBnb would be worth it for this feature alone. My entire message flow is automated, and most of the time I don't even send a message during guest's stay. It auto-responds to new bookings, making my response time essentially instant. And it even automatically leaves reviews fo the guests.

- Analytics
I love the suite of analytics that smartbnb uses - and they seem committed to improving them as they go

- Customer service
There is a dedicated facebook group for SmartBnB users, where team members and sometimes the founder himself will respond to guest questions. There is also a chat feature on the website which is always answered promptly.

Pretty much nothing. I love this software, and they're ALWAYS working on fine-tuning and improving it!

Everything! It does what it says for a fair price.

Smartbnb saves me hours of works every single week.
In summary, if you are in the STR business, stop reading reviews and go and get a free trial. You can thank me later ;)

It is excellent software, and it may take you some time to set up (nothing complex or difficult, just time), but once it is up and running, you will be glad you did it.

You gain control by customized responses to inquiries, in YOUR verbiage. Literally everything, I love it all. We are able to grow because of this platform.

Nothing. I'm actually excited to see their new roll outs of new features.

Ease of use, dependable performance, metrics for common KPI's, ease of set up and deployment, and price.

Task rules - less intuitive to understand how they operate and when you would use them.

A complete feature set is being added to regularly with ongoing investment in improving the product for users

Calendar view could be more comprehensive

Easy to use, constant innovation and great features

I would like it to integrate with more sites (like they plan to do with booking.com)

I don’t have all day to work on my rental property. I have a full time job, a young family, and a million other things keeping me busy. Paying for hospitable is hands down how I’ve done so well with my vacation rental - I set it and (mostly) forget it and it makes me look polished, organized, and super responsive with my guests. It saves me so much time and keeps me from making mistakes.

The learning curve. You do need to invest some time understanding all the functionalities on the front end.

The price is also a bit high since I only have one property. I think the price keeps many people from using it.

The automation. I don’t have to lift a finger and my guests receive messages on time.

The fact that I am unable to edit a domain for direct booking and have to delete altogether.

This is an easy to navigate platform and allows you to manage all your listings in one place, double booking is much less likely which is great.
The customer support is incredibly helpful and kind.

Subscription fees are pricey and there are occasional technical issue that can be disruptive, but that is pretty standard.

Easy to set up and easy to use. Very intuitive. Clean layout that is visually pleasing.

I would like a few more options and features with the direct booking website.

Love the automatic question detection
Flawless guest and staff messaging
Solid pricing/calendar syncing

When bringing on new staff, they don't receive details of existing but future bookings so have to advise manually

I really like the ability to manage my inbox, properties, and pricing all in one location. I can communicate with all my guests in one place. I can see all the details of my property and reservations. I can see my pricing through the Pricelabs integration. It also integrates with TurnoverBNB to set up cleaning schedules for my cleaners and with MailChimp to keep track of guests' information. The feature I like most of all is the guest experience section which allows for automated messaging and canned messages.

The only issue that I have had was approving inquiries through Hospitable. I usually have to go to the booking platforms to do this but it's not a big deal.

I love that I am able to set-up and schedule specific messages to potential future guests and guests from everything to inquiry requests, to check-in instructions, to review reminders. Also, the property manager and the cleaning team receives automated messages upon a booking confirmation, as soon as I do once a guest has booked my property. Because I utilize Smartbnb, I am able to keep my response time at 100% on the Airbnb platform, something that Airbnb looks at when evaluating Superhost status.

I don't really have any cons as I know no other software experience like this and I have had awesome success with the implementation and use.

This software helps manage the recurring messages needed to be sent to hosts. It helps the experience feel personal to the guest and allows us to quickly provide all the necessary information to guests at the most relevant time intervals before, during and after their stay.

There are functionalities that can be included to improve operations - such as messaging to cleaners - that would make this software more holistic in its applicability. There is limited functionality to message all cleaners on your "team" but something that would be useful would be the ability to have auto message sent to certain cleaners (i.e. those you have allocated to clean on a certain day), allow for confirmation type responses with cleaners and other use cases to bring the operations piece truly on board to this platform.

Allows me to stay in contact with guests proactively - before, during, and after a guest stays with us.
Automating the email sequence means information is never missed going to the guests.
Using short codes is nice to not have to write blocks of text repeatedly.
Also, the short codes are nice when I need to update small aspects of text, I can write the sentence structure around a short code so updating something like a door code is very easy

The idea of being able to recognize what the a guest is asking and respond appropriately is an amazing idea --- but we've not gotten it to work consistently enough (or barely at all) to rely on it. So questions still need be answered manually most of the time (although the saved responses do make it quicker!)

I found it easy to get everything set up, the customer service reps very knowledgeable and supportive. I appreciated that while there may not be some of the features other products have what is important is that new functions/features are properly planned and tested. I never experienced any problems at all.

I would have liked integration with other accommodation platforms and the ability to collect payments but I do know these are things in the pipeline and being worked on.

The automated messaging is essential to saving time in my business operation especially when they need to be sent at specific times. Messages can be personalised so recipients do not know you are sending automated messages.
Messages can be set up for different properties.

It takes a while to become familiar with its capabilities but once you have set it up and you use it regularly this will overcome this issue.

The only way to grow your business is with software like this.

The interface is a little awkward and the cleaning scheduling is hard to use