Dovetail

4,6 (95)
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Experiência do usuário e análise de dados para equipes de produto e design

Classificação geral

4,6 /5
(95)
Relação qualidade/preço
4,5/5
Recursos
4,3/5
Praticidade
4,6/5
Suporte ao cliente
4,7/5

97%
dos usuários recomendam este app
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95 avaliações

Laurie
Laurie
Classificação geral
  • Setor: Educação superior
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Wonderful Customer Service, easy to use & very effective!

Avaliado em 20/09/2018

Our experience has been wonderful. The customer service is truly amazing. When we upgraded from our...

Our experience has been wonderful. The customer service is truly amazing. When we upgraded from our free trial we received and email from the CEO & co-founder. He has answered all questions we have had with an very fast response time. He has also asked for feedback, and responded to our suggestions. We have truly felt supported while using Dovetail. Judging from my experience Dovetail will only get better as they continue to grow!

Vantagens

We are team of researcher that are using Dovetail to tag interviews, and it has worked great for our needs. Dovetails greatest feature is how simply you can tag your content, how you can visualize the tags each project has, and how you can look at each individual tag to see the content you've assigned that tag to. To create a tag you simply highlight text, the tagging box appears, and you can add new tags or select from tags you have previously populated to the project. Tags can be easily imported using excel sheets, or added directly on the app. Tags can be grouped together, and easily organized into those groups, or moved to other groups. You can color code tags using Dovetail's standard colors, or you can add your own using hex codes. If you want to see all content that is tagged with the same thing, you just have to click on that tag and it all populates. This makes reviewing tagged content very easy! The system of tagging they have developed is so user friendly! Dovetail is easier to learn than many of its competitors which we have used in the past. Dovetails interface is uncluttered, allowing for users to easily navigate its features. You will not get bogged down with endless, irrelevant features like many of Dovetails competitors. It is also has a very clear, calming design which may sound trivial, but matters when you spend so much time on a platform.

Desvantagens

We don't really have a con because we have been able to achieve what we set out to achieve when we signed up for Dovetail. However, there are some we wished Dovetail had. While we feel these features will make the Dovetail experience better, not having them has not limited our experience on Dovetail. The features we would like to see added are more like luxuries that we hope Dovetail will add in the future. For example, we would like to see project templates added so if you are tagging the same themes over a number of different projects you can create a template with those tags to use for each project. This will cut down on the time it takes for setting up a new project. That being said, it currently only took about 15 minutes for us to add about 150 tags to a project on Dovetail and get them organized, so the current time is not so bad. Also, we brought this up with their staff, and we know that this feature is on their radar already!

Resposta do Dovetail Research

Wow, thank you Laurie! That's an amazing review. Absolutely made our day. We're so pleased we can support you with your research at Harvard, and we're super excited to make Dovetail even better for you. Thank you so much for taking a bet on a young product, and keep that feedback coming!

Camila
Classificação geral
  • Setor: Telecomunicações
  • Porte da empresa: 51–200 funcionários
  • Usado Semanal durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 10.0 /10

Good platform for qualitative research

Avaliado em 14/10/2024

Overall it is a very good experience, with a tool that has made our processes much more efficient.

Overall it is a very good experience, with a tool that has made our processes much more efficient.

Vantagens

Dovetail is an easy-to-use platform for qualitative research. What we like most about the tool is that it has reduced our hours spent analyzing interviews, through its transcription tools, content tags, AI to summarize ideas.

It has also facilitated the process of managing content, making it easier to organize and find.

Desvantagens

There have been a lot of changes to the platform recently, which has made it difficult for us to adapt to them.

Also, the "Insights" tool is still a bit complex to use.

Dan
Classificação geral
  • Setor: Gestão de organizações sem fins lucrativos
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Avaliação gratuita
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

Far too buggy for what it is

Avaliado em 05/06/2020

Honestly quite negative. It was hard to justify over airtable. The pricing is a bit unclear and I...

Honestly quite negative. It was hard to justify over airtable. The pricing is a bit unclear and I assumed it was 1/5th the actual price because they force you to buy many seats (no matter how small your team is)

Vantagens

The inline Anthropological Coding UI is pretty nice.

Desvantagens

bad transcription, buggy, load times, price

Resposta do Dovetail Research

Thanks for taking the time to review Dovetail.

Hannah May
Classificação geral
  • Setor: Filantropia
  • Porte da empresa: 501–1.000 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

An easy to use and incredibly valuable tool for qualitative researchers!

Avaliado em 21/10/2024

Dovetail is a fantastic tool for helping me to collate all my qualitative user research insights in...

Dovetail is a fantastic tool for helping me to collate all my qualitative user research insights in one place. It is an invaluable tool for facilitating analysis, also allowing for collaboration on this task. It helps me to analyse, organise and present my data in a really user-friendly visual manner.

Vantagens

It is safe to say that I am a major fan of Dovetail! Since being introduced to it a couple of years back it has been my go-to software whenever I'm undertaking qualitative analysis.

One of the first things which converted me to the platform was the fact that it's incredibly easy to learn how to use - a quick overview by a colleague tends to be enough to get set up and started! I have introduced a number of my own colleagues to the platform (as well as different departments) and all have agreed that it's really easy to get to grips with.

As a researcher, I find Dovetail invaluable at helping me collect, analyse, synthesise and ultimately make sense of my data - I would be lost without it!

The recent AI integrations which have been added to the platform are fantastic tools to help save a lot of time. I've only really scratched the surface with these so far and I'm excited to see how they can further add value to my work!

Desvantagens

The only negative I'd raise is the cost of Dovetail - however this is similar to most other software like this!

Dave
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 201–500 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Great tool to centralize research

Avaliado em 14/10/2024

Overall it has been very good. Many issues I've had in the past have been resolved with updates...

Overall it has been very good. Many issues I've had in the past have been resolved with updates and they are very consistent at continually delivering useful product updates.

Vantagens

It puts all of our research in one place and makes data available to everyone in the company when they need it. The Zoom integration is great because all of our interviews are really easy to upload and transcribe, so we can just focus on tagging and insight generation.

Desvantagens

The tagging is very powerful, but can still feel a bit clunky at times. I would love more AI that helps me tag (not do it for me, but helps me be faster).

Kyril
Classificação geral
  • Setor: Saúde, bem-estar e condicionamento físico
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Well designed product that serves real needs

Avaliado em 13/10/2024

Overall it's a very powerful tool but I wish the pricing were more refined and flexible and some...

Overall it's a very powerful tool but I wish the pricing were more refined and flexible and some core features more accessible to smaller companies.

Vantagens

- Functionalities:

Transcribe and highlight interviews to share with all stakeholders easily

- Good customer support

- Good-ish AI implementattion that addresses real problems

Desvantagens

What do you dislike about Dovetail?
Core features like workspace tags or fields are locked by expensive enterprise plan that a company like ours can't afford.

Interface could be a bit clunky from time to time

Some inputs could be better automated with integreations (eg Hubspot, Featurebase...)

Sarah
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Accelerating our learnings across the organisation

Avaliado em 13/10/2024

Dovetail has been a huge help in speeding up our team’s learning. Being able to share video...

Dovetail has been a huge help in speeding up our team’s learning. Being able to share video highlights from interviews makes it super easy for everyone to see the key insights quickly, and it’s been great for keeping stakeholders engaged

Vantagens

The platform is constantly improving, which has made it easier for us to make data-driven decisions and get useful insights faster. Overall, it’s made a big difference in how we work.

Desvantagens

It is changing and improving fast so I need to upskill, not a bad problem to have but finding the time to prioritise can be difficult.

Alternativas consideradas

Airtable

Razões para mudar para o Dovetail

Specifically for qualitative user research
Barbara
Classificação geral
  • Setor: Software
  • Porte da empresa: 1.001–5.000 funcionários
  • Usado Semanal durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Best tool for UX research and analyse

Avaliado em 14/10/2024

I am using dovetails for creating product reviews with is super useful as I can tag all important...

I am using dovetails for creating product reviews with is super useful as I can tag all important thoughts and make a whole case of how users feel about our product with is useful when you work in a bigger company. I like I can see all videos from my organization and be more familiar with all product experiences in one place.

Vantagens

I like how easily you can highlight important user thoughts on video by using tags and then navigate through that. The AI summary of the video is also a very useful and powerful tool. The way you show your research of dovetails is obvious and self-explanatory for all employees.

Desvantagens

I think the main navigation can be a bit improved and I missing the dashboard page - where I can see what is happening in my organization, maybe what new, how many new cases were open, and some simple statistics.

Avital
Classificação geral
  • Setor: Internet
  • Porte da empresa: 1.001–5.000 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

great tool for user research

Avaliado em 13/10/2024

Vantagens

Ive been using Dovetail for user research for 3 years now, it is definitely one of the top SaaS companies for User research. The new AI features are not perfect but incredibly useful. the ability to transcribe right in the product and have a summary created within minutes is amazing. I absolutely love the short clips that are created from all the tags, a perfect small video to present to product teams about a specific feature easily created for you.

Desvantagens

I wish it was easier to manage tags in a big team. it is hard to scale the usage of the product and we have had more success in using it within a smaller sized team.

Danielle
Classificação geral
  • Setor: Serviços financeiros
  • Porte da empresa: 11–50 funcionários
  • Usado Semanal durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

A powerful tool for streamlining user research

Avaliado em 14/10/2024

Dovetail helps us speed up our research and distribute findings across the business, saving time...

Dovetail helps us speed up our research and distribute findings across the business, saving time for both researchers and stakeholders.

Vantagens

Dovetail simplifies the process of organising and analysing user research. Whether you're running usability tests, interviews, or surveys, you can configure projects to suit your specific research needs. The transcription, tagging, and automatic summarisation, saves researchers an immense amount of time by speeding up data processing. While the automated highlight grouping feature makes it fast to pull out key insights and identify patterns across projects.

The platform is great for sharing research with the wider business, in particular the highlight reels are easy to put together and share, bringing user feedback to everyone, not just the research team.

Desvantagens

Having more customisable ways to present insights could be useful to enhance the overall experience and allow researchers to better tailor findings for different audiences and business needs.

Caitlin
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 5.001–10.000 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great system for managing a research library for UX

Avaliado em 13/11/2019

I think this is the best tool on the market for UX research repositories. Does it have every...

I think this is the best tool on the market for UX research repositories. Does it have every function you might need? No. However, no tool does and unlike others, the Dovetail team is actively engaged with their network to make improvements that we request. What more could you want!

Vantagens

I love this system, they have done a great job at understanding how UX researchers work and aligning the software to these needs. The tool does a great job at storing data, storing project details, standardising research across a team (through templates).
Unlike other research libraries, this tool allows you to analyse the data and create reports from the tool (Dashboards). Not everyone in my team loves the way you analyse in the tool, however, I think its great that we can work end to end in a single tool. This helps keep all the data safely stored in one location.

Desvantagens

My constraints in the system also exist in the product backlog. For example, I would love for transcription to happen in the tool to further limit where the data is stored. I would like graphs to be able to be embedded into dashboards, I would like more options within the graphs (cross-tabling of attributes like you can in Nvivo).
I would like the tool to do a better job at supporting 'cross pollination' of projects. Aka if I find a valuable insight in another project I have to copy and paste it into my new project, artificially inflating the data. I don't love that.

The tool doesn't do an awesome job with quantitative data, I'd keep my stats elsewhere :)

Alternativas consideradas

Confluence

Razões para mudar para o Dovetail

Searchability (keyword search is powerful), shareability. Templates. Embedding data into a project's details. Ability to do analysis inside the tool

Resposta do Dovetail Research

Thank you for the lovely review Caitlin! Appreciate your support. We're always trying to improve the analysis experience and the workflow for creating insights and working across projects. We're also excited about upcoming features like transcription!

Sam
Classificação geral
  • Setor: Educação superior
  • Porte da empresa: 10.000+ funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Dove Rocks!

Avaliado em 08/10/2024

Overall, Dovetail is a great tool with excellent customer support.

Overall, Dovetail is a great tool with excellent customer support.

Vantagens

How quickly we can process our qualitative and quantitative data.

Desvantagens

The user interface is a bit hard to learn.

Resposta do Dovetail Research

So glad you're seeing success with Dovetail, Sam. Thanks for the review!

Christopher
Classificação geral
  • Setor: Pesquisa
  • Porte da empresa: 51–200 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

A great customer insight tool for growing enterprises

Avaliado em 17/10/2024

My team and I started using Dovetail early on and it's provided value from day one and has only...

My team and I started using Dovetail early on and it's provided value from day one and has only improved. Dovetail gives my team a centralised location to store and reference our user research, ensuring data is never lost or fragmented. It has also helped to align our day-to-day product work and to onboard new team members with existing projects. The recent introduction of AI tools such as Summaries has greatly improved the rate of communication to PMs and key stakeholders ahead of final results and more formal planning.

Vantagens

- Improved Product team alignment
- Customer insight retention
- Project onboarding

Desvantagens

There are some quirks in the layout and design of certain functionality but these are minor overall.

Namon
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 51–200 funcionários
  • Usado Mensal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great for aggregating UX research

Avaliado em 14/10/2024

Overall I have loved using Dovetail. It's been straightforward to use, and it provides the tools I...

Overall I have loved using Dovetail. It's been straightforward to use, and it provides the tools I need to aggregate UX research. I rely on Dovetail to do this job for me.

Vantagens

It's great for aggregating customer feedback. I use it to analyze and tag transcripts from customer interviews, and to aggregate the feedback to see which insights rise to the top.

Desvantagens

I was confused by their project organization system.

Pablo
Classificação geral
  • Setor: Automotivo
  • Porte da empresa: 5.001–10.000 funcionários
  • Usado Semanal durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Dovetail: A Strong Research Tool with Room to Grow

Avaliado em 14/10/2024

I'm excited for the first time about documentation. It still requires effort but the time saved for...

I'm excited for the first time about documentation. It still requires effort but the time saved for future references is outstanding.

Vantagens

Ease of use, transcription and strong collaborative tools, tagging and highlighting is effortless. I like that i can visualise the future worth of the documentation done today.

Desvantagens

Compatibility with other research tools is lacking, the integration with Maze is poor. Some features are still lacking, like moving components or files around.

Avaliador Verificado
Classificação geral
  • Setor: Software
  • Porte da empresa: 11–50 funcionários
  • Usado Mensal durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Easy way to share and gather insights

Avaliado em 15/10/2024

In general I'm quite happy with Dovetail, I've been using it for over 4 years and I recommend it to...

In general I'm quite happy with Dovetail, I've been using it for over 4 years and I recommend it to my colleges.

Vantagens

It's easy to use and share insights with my team. I like that you can upload different types of data and research and then group them in insights that are easy to digest.

Desvantagens

I don't like the new AI features, it really doesn't make my job easier and I feel like the new search options are not as good.

Ofer
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 501–1.000 funcionários
  • Usado Semanal durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Best in class insights tool

Avaliado em 10/10/2024

My experience with Dovetail has been nothing but excellent. It's a very easy tool to use that...

My experience with Dovetail has been nothing but excellent. It's a very easy tool to use that fulfils its function perfectly. Highly recommended.

Vantagens

Tagging highlights in automatic transcripts and then making a video reel of all the relevant points feels like magic. It's a really powerful tool that's very easy to use.

Desvantagens

It could have a more integrated approach to its Channels functionality, which would allow automating the research process more.

Emil
Classificação geral
  • Setor: Pesquisa
  • Porte da empresa: 11–50 funcionários
  • Usado Mensal durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 10.0 /10

One place for all your insigts

Avaliado em 17/10/2024

Vantagens

One place for all your data and findings. Free viewer accounts - the whole team can access the insights and drill down to the source. Can integrate with survey platforms through Zapier to have satisfaction surveys automatically imported.

Desvantagens

Sometimes sluggish when adding or removing tags. Automatic transcription works poorly with non-English languages.

Elena
Classificação geral
  • Setor: Publicidade e marketing
  • Porte da empresa: Profissional autônomo
  • Usado Mensal durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

It took my research presentation and integration up a notch

Avaliado em 16/10/2024

I really enjoyed using Dovetail and got a positive response from my clients. I felt like it took my...

I really enjoyed using Dovetail and got a positive response from my clients. I felt like it took my research presentation and integration up a notch.

Vantagens

How easy it was to use. The transcription and categorisation tools made it really easy to find data

Desvantagens

At the time it did not pick out common themes in the data for you - this had to be done manually, but I believe this has since changed.

Ioana
Ioana
Classificação geral
  • Setor: Ócio, viagens e turismo
  • Porte da empresa: 201–500 funcionários
  • Usado Diariamente durante Avaliação gratuita
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great tool for getting the entire business involved

Avaliado em 05/08/2019

Overall very happy that I can use the same tool for disseminating insights around the entire...

Overall very happy that I can use the same tool for disseminating insights around the entire business as well as analyse our research! Great customer service, they've been quick to help us with anything and their roadmap looks great and they also seem to be pretty quick at turning around new features!

Vantagens

- Very easy to get the hang of by both researchers and non-researchers
- Very pleasant to use: Pure Joy UI makes you wanna go in the tool all the time (yeah, I know, UI matters!)
- Flexible spaces - you can use it to create templates and this way to bring consistency and also expand good practice research to entire company, outside of the research team
- It's good at engaging non-researchers via a "Discover" board where you can see all the latest insights
- Flexible notes allowing unlimited videos, images, the data doesn't have to be just plain text

Desvantagens

- Still some work being done on automations, and using global tags instead of just project-specific tags, but they have a lot of cool stuff on the roadmap
- A little concerned about the inability to back-up / export all data at once (only in parts), but it's also on their roadmap and their customer service have also offered to do it as a one-off for us
- Perhaps the ability to quantitatively measure behaviours from user testing (e.g. X users successfully completed the tasks) would be a great addition

Resposta do Dovetail Research

Thank you Ioana! Really appreciate your kind words and all of the feedback you've been sending us over the past few weeks. Keep it coming!

Sherif
Sherif
Classificação geral
  • Setor: Software
  • Porte da empresa: 1.001–5.000 funcionários
  • Usado Semanal durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Capturing insights without all the messy paperwork

Avaliado em 22/10/2018

Vantagens

I've been involved in software research projects for nearly 10 years. This process is often incredibly messy, tedious and highly intensive (in terms of labor). You're often living in sticky note hell and it's even more challenging to do this as a remote team.

The one thing Dovetail does an incredible job at is making it easy to aggregate qualitative research, identify trends and produce reports quickly without all that manual work. Works greatly for distributed teams and helps you scale your research efforts across your org.

Key features that I can't live without:
* Notes ability - adding all your research and interviews
* Tagging - Ability to annotate your notes with keywords your team has aligned on.
* Insights - ability to summarize your learnings for stakeholders.

What's great is that it's very easy for a stakeholder to know exactly how you concluded a set of insights with the ability to see customer and research quotes for each tag or insight.

Desvantagens

Can be a bit hard to get started - getting your head around notes/tags and insights (they all look the same at first!)

Resposta do Dovetail Research

Thanks for the review Sherif! Keep an eye out for a bunch of great new features releasing over the next few months.

Antonio Cesare
Antonio Cesare
Classificação geral
  • Setor: Design
  • Porte da empresa: 2–10 funcionários
  • Usado Semanal durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Hierarchy of Information

Avaliado em 22/10/2018

My experience has been great due to the simplicity of use and the ease of tagging and clustering. I...

My experience has been great due to the simplicity of use and the ease of tagging and clustering. I enjoyed the specificity of it, it does that in a very efficient way.

Vantagens

That you can organize and structure research content and move from qualitative data to tags to insights smoothly

Desvantagens

There are not enough sub-levels in the tab system: for instance If I have a research project that includes three main different research streams or experiments and within these three I have tabs with multiple notes, I don't have all these levels to organize my research. I also wish it was possible to create spreadsheets or diagrams within the notes easely (no through integration with other apps). I also wish the insights section was linkable to the notes and tags.

Resposta do Dovetail Research

Hi Antonio! Thank you for the great review and your feedback on the levels of hierarchy. We really appreciate your thoughts. We're constantly trying to improve Dovetail based on feedback like yours.

Kai
Classificação geral
  • Setor: Design
  • Porte da empresa: 1.001–5.000 funcionários
  • Usado Semanal durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Dovetail makes analysis of user research and customer interviews effortless

Avaliado em 02/07/2018

Improved effiency with our user research and customer interview projects

Improved effiency with our user research and customer interview projects

Vantagens

It's really easy to import raw user research notes from customer interviews and contextual inquiries.

Dovetail lets you synthesis your research and identify themes by highlighting creating tags. You can then visualise your tags in charts or in the board view. A neat feature is the automatic sentiment analysis that can identify whether comments from your notes are positive or negative. We use this feature to categorise customer feedback we collect our products.

Before Dovetail we would use Microsoft Excel to identify themes but this was cumbersome and was hard to share with the team.

Desvantagens

Dovetail could do a better job at storing insights and being a shared knowledgebase or library for research in our team. We've passed on this feedback and the Dovetail tell seem to understand this desire and shared that they have ambitions to move into this area in the future. At the moment Dovetail seems focused on building the best features for research analysis and synthesis.

Resposta do Dovetail Research

Thank you Kai! ¿ We are working on better support for the research repository use case, with features like full-text search queries, saved searches, and automation in the pipeline. We also recently released files in beta, so you can now upload images, audio, and video files to Dovetail.

Avaliador Verificado
Classificação geral
  • Setor: E-Learning
  • Porte da empresa: 11–50 funcionários
  • Usado Semanal durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Great option for people who struggle with finding all their userdata across different...

Avaliado em 22/10/2018

Great experience so far. The new pricing modell works better for smaller teams and the feature that...

Great experience so far. The new pricing modell works better for smaller teams and the feature that have been added make it really competetive and simplify the process of logging user interviews, have all the insight in one searchable place.

Vantagens

I like the search feature most, it is great to have the ability to search in different folders at the same time across different projects.

The design is simple, very intuitive and feels solid.

Desvantagens

The editor could have had some extra formatting features.

Resposta do Dovetail Research

Thank you for leaving us a review! We're working on adding more formatting features to the editor. If there's anything specific you'd like, please send us feedback in-app or email us at [email protected].

Rebecca
Classificação geral
  • Setor: Serviços de informação
  • Porte da empresa: 501–1.000 funcionários
  • Usado Semanal durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 7.0 /10

Useful, and headed in the right direction

Avaliado em 13/11/2019

Vantagens

The functionality is starting to get there, with the addition of global extensions the tagging functionality is improving and offers decent functionality. Integration is available with Zapier but the lack of an inbox functionality limits the utility. The team is transparent about their roadmap and takes customer feedback into consideration.

Desvantagens

It isn't fully there yet - needs to improve the chart functionality, add an inbox feature, introduce automatic tagging. The insights feature is fairly weak so I frequently find myself having to move outside dovetail.

Resposta do Dovetail Research

Hi Rebecca! Thanks for the feedback! We really appreciate it. We're always working on improving that core analysis experience, so expect to see some improvements around charts, importing, automatic tagging, insights, and an "inbox"-like feature soon.