Hero

4,8 (69)
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Plataforma de reservas B2B para agentes de viagens

Classificação geral

4,8 /5
(69)
Relação qualidade/preço
4,9/5
Recursos
4,7/5
Praticidade
4,8/5
Suporte ao cliente
4,9/5

97%
dos usuários recomendam este app
Classificar por

69 avaliações

Andrew
Andrew
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Amazing user friendly platform

Avaliado em 27/02/2020

The team provide great, personal customer service and support

The team provide great, personal customer service and support

Vantagens

Hero provides, clear and concise reporting - easy to analyse

Desvantagens

We haven't yet discovered many cons with Hero!

Leslie
Classificação geral
  • Setor: Publicidade e marketing
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great system

Avaliado em 31/05/2020

I highly recommend Hero Booking system. It is safe, trustworthy and easy to use and understand. The...

I highly recommend Hero Booking system. It is safe, trustworthy and easy to use and understand. The [SENSITIVE CONTENT HIDDEN] and the crew are all very approachable and available to talk you through any questions. Their service is second to none.

Vantagens

I have been involved with Hero Booking System since the start and highly recommend it. I deal with a few tourism companies, and have been greatly involved in the back end with loading the tour products and maintaining their information. The support service has always been amazing.

Desvantagens

No cons at all. If I have ever encountered a problem their service team are prompt and thorough .

Madison
Classificação geral
  • Setor: Publicidade e marketing
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 5.0 /10

Review

Avaliado em 27/02/2020

It's got its kinks but it's a pretty cool tool to use with lots of features for my job. I love the...

It's got its kinks but it's a pretty cool tool to use with lots of features for my job. I love the amount of information is stored for each activity.

Vantagens

Being able to book tours search tours, set up specific times, edit quotes, have multiple quote drafts set up and putting customers refunds in the Pax Wallet instead of refunding.

Desvantagens

That you can't call someone for customer support.

Sometimes you don't get an answer on the live chat for a few minutes and then you gotta message again to try and get someone's attention. They are also in a different time zone, so when you need to get a hold of the Finance Team or higher up, you gotta wait til the next day to see if they replied back with any results.

Sometimes your trying to process a refund and the Hero Team has to handle it on there end. They would tell me I can tell the customer to expect their refund in their account in 5 - 11 business days. But a couple times in the past they would forget to actually process the refund after they fixed the quote and I would receive an email from the customer two weeks later asking why they haven't received their refund... When I contact the Hero Team on the status of the refund, they find out it was missed and the customer will have to wait another 5-11 business days for their refund.

Marketa
Classificação geral
  • Setor: Instalações e serviços de lazer
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Super user friendly & innovative

Avaliado em 28/05/2020

Hero is an amazing platform connecting our industry. If you are a small agent you've got absolutely...

Hero is an amazing platform connecting our industry. If you are a small agent you've got absolutely nothing to loose by signing up with Hero - quite the opposite - you'll gain instant access to thousands of products you can start selling immediately and start earning commission.
Love the invoicing and DD weekly - all automated so no need to worry about any accounting at all.
With Hero you can only WIN - always

Vantagens

- It's so easy to use / train new staff
- Outstanding support
- Great visibility of commission (% and amount)
- Weekly invoicing
- Zero issues with any types of payments
- Timeline view for product availability

Desvantagens

None really.
Whenever there's some glitch it gets fixed so fast after contacting the lovely support team
#GoHero

Avaliador Verificado
Classificação geral
  • Setor: Ócio, viagens e turismo
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Amazing product with the support to back it up.

Avaliado em 11/06/2020

Vantagens

Introducing Hero not only improved our booking process but saved us time and money. The customer service is second to none. A great function of the software is that you can share the booking screen with customers which adds a layer of transparency and confidence in the service.

Desvantagens

The only negative was that we didnt start using this software earlier!

Caitlin
Classificação geral
  • Setor: Ócio, viagens e turismo
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Hero understands the needs and wants of the user!

Avaliado em 11/08/2020

This platform has given us the ability to connect with a broader market of booking agents, by...

This platform has given us the ability to connect with a broader market of booking agents, by enabling us to showcase a large suite touring experiences throughout Australia all within the one platform.

Vantagens

Working with a tech system that understands the needs and wants of the user is important, the team at Hero do that and more. There delivery of service is supportive, transparent and honest. It's user-friendly interface allows the user to manage product listings quickly and efficiently.

Desvantagens

Obviously every system has its integration limitations, however we've found Hero to be one of the better platforms to handle the complexity of our product offerings and experiences.

Cassandra
Cassandra
Classificação geral
  • Setor: Ócio, viagens e turismo
  • Porte da empresa: 2–10 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Awesome Booking Software!

Avaliado em 28/05/2020

Such an easy booking system to use. Extremely user-friendly software and fast response from the...

Such an easy booking system to use. Extremely user-friendly software and fast response from the customer service team. Overall just a great website and system!

Vantagens

User-friendly website, well laid out and great feedback response from the customer service team! Quick money dispersal which is also a huge plus.

Desvantagens

I have not come across any cons, this is reliable software!

Justin
Justin
Classificação geral
  • Setor: Ócio, viagens e turismo
  • Porte da empresa: 2–10 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Long-time user and big fan

Avaliado em 28/05/2020

Vantagens

As a new online travel agent, Hero has been so easy to use. The customer support is always fast and helpful, and the interface is super simple in any case.

Desvantagens

There could always be more suppliers on the platform, particularly outside the youth and backpacker sector. But it is easy to request new suppliers to be added.

Guy
Guy
Classificação geral
  • Setor: Esportes
  • Porte da empresa: 11–50 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Refreshingly Transparent

Avaliado em 29/05/2020

seamless from start to finish

seamless from start to finish

Vantagens

Auto payments make reconciling a breeze each month

Desvantagens

No problems encountered with using the product

Avaliador Verificado
Classificação geral
  • Setor: Ócio, viagens e turismo
  • Porte da empresa: 11–50 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

System Review

Avaliado em 24/02/2020

Vantagens

Hero offers the ability to take control of rate negotiations.

Desvantagens

Some booking processes are longer than other portals

Heleen
Classificação geral
  • Setor: Ócio, viagens e turismo
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great booking system for mainly Australia & New Zealand travel

Avaliado em 25/02/2020

Great program to use, amazing and helpful staff and good commissions.

Great program to use, amazing and helpful staff and good commissions.

Vantagens

Personality, the team running it is fantastic. Easy to contact and they work fast. They offer most products in Australia, and more and more in New Zealand, Canada and other places in the world. New products are being added daily and the system looks great too.

Desvantagens

Some products aren't always up to date. Cancellation policies or fares aren't loaded correctly, which could be improved a bit. I do think though, that the responsibility for this lays by the tour operator or accommodation provider, rather than by Hero themselves.

Sunny
Classificação geral
  • Setor: Publicidade e marketing
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

We Love HERO and All it Offers

Avaliado em 26/02/2020

It has been great to have a positive and encouraging relationship with [SENSITIVE CONTENT HIDDEN]. ...

It has been great to have a positive and encouraging relationship with [SENSITIVE CONTENT HIDDEN]. He calls to check in on us, and we really think he is great. The online staff have been awesome. Its tricky to always do business on Australia hours, but we make it work.

Vantagens

I like that I go onto HERO and do up a quote in a timely fashion. It takes me mere minutes to pop off an email to someone. And I absolutely love sending people quotes and the quick payment method. Or if an adjustment needs to be made I can adjust very quickly also!

Desvantagens

There are a few things that can cause confusion. For example having to make sure a quote number matches in each corner. But in general alot of the software features help protect you from booking something in error.

Julia
Classificação geral
  • Setor: Mídia digital
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Amazing booking software, easy to use

Avaliado em 21/02/2020

Booking software for accommodation, tours, activities, transport, car and campervan hire in...

Booking software for accommodation, tours, activities, transport, car and campervan hire in Australia, NZ, Fiji and South East Asia.

Vantagens

Love the system and clear lines, super easy to use and thousands of suppliers to choose from. Love the weekly pay structures and invoice system and the super friendly live support with instant answers to all your questions. All round a perfect system to use!

Desvantagens

Would be nice to see even more suppliers coming on board!

Tim
Classificação geral
  • Setor: Ócio, viagens e turismo
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Easy to use with an exceptional costumer service

Avaliado em 21/02/2020

Before I used Hero I struggled with bookings not getting finalised and lack of costumer service...

Before I used Hero I struggled with bookings not getting finalised and lack of costumer service what was leading into loss of sales.
Hero Travel has one of the best costumer services I have seen. Always quick in responding and also quick in solving your problem.

Vantagens

Very easy to navigate through all products.
Easy to send costumers payment links.
Very user friendly on phones. (in case you need to do bookings on the go)

Desvantagens

Nothing really not to like about this software.

Mark
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great system for our needs

Avaliado em 10/08/2020

Vantagens

Hero works perfectly for our business needs. The team made it easy for us to roll over to Hero from our previous system. As a business owner, it was easy to understand and use with limited exposure. Staff members have also found it quick to pick up and easy to use.
I feel the system is a huge time saver and has saved me $$$$$ in labour over the years.

Desvantagens

I have had no negative experiences with Hero.

Roderic
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

The perfect mix of Integrity and Innovation

Avaliado em 10/08/2020

Vantagens

Easy to set up, easy to use, good customer service interface , great reports and has proven its integrity over the past few years.

Desvantagens

could clear up the dashboard to make it easier to navigate.

Blandine
Classificação geral
  • Setor: Ócio, viagens e turismo
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Hero Travel - the way to book

Avaliado em 21/02/2020

Bookings are so much easier since we can book via Hero :)

Bookings are so much easier since we can book via Hero :)

Vantagens

easy to use, plenty of live availability products, great support

Desvantagens

cancellation process of a single night is very complicated (always have to cancel the whole hostel stay and rebook nights)

Kimberly
Classificação geral
  • Setor: Entretenimento
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Hero user

Avaliado em 21/02/2020

Hero is a great software, very user friendly, the people behind it are great and the customer...

Hero is a great software, very user friendly, the people behind it are great and the customer service is very good. Whenever we need something, they are on top of it straight away.

Vantagens

It is very easy to use, customer service is great and quick.

Desvantagens

That if a customer has several orders/quotes you cannot have an easy overview of all their booked products/pending quotes without having to open them one by one.

Jamie
Classificação geral
  • Setor: Publicidade e marketing
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Fantastic system with live availability and diverse product range

Avaliado em 11/08/2020

HERO and their team are very professional and a pleasure to deal with.

HERO and their team are very professional and a pleasure to deal with.

Vantagens

Easy to use with live availability and very efficient for the agent to use. Easy API interfacing for a direct pull of information from our reservations system.

Desvantagens

Pricing tables with multiple agent commission levels can be challenging, however, the team have worked hard to integrate.

Lisanna
Classificação geral
  • Setor: Ócio, viagens e turismo
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Perfect sollution for Travel Booking software

Avaliado em 02/03/2020

Great team that responds very quick to your needs. They listen to their users about implementing...

Great team that responds very quick to your needs. They listen to their users about implementing new features. The system is very easy to use, and very quick to learn.

Vantagens

Easy to add several products to a quote, in order of travel date.
Payment link / send quote option is great. Easy search functionalities.

Desvantagens

Multiple quotes per customer, instead of just one profile.

Amy
Classificação geral
  • Setor: Ócio, viagens e turismo
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Love Hero!

Avaliado em 25/02/2020

Great experience, easy to use, easy to understand, makes life as a travel agent easy!

Great experience, easy to use, easy to understand, makes life as a travel agent easy!

Vantagens

It's super easy to use, if something needs to be updated or I have a general question, the team from Hero always reply super fast!

Desvantagens

Sometimes the products need to be updated before we can book them but like I said, the team replies super fast and help fix them!

Robert
Classificação geral
  • Setor: Ócio, viagens e turismo
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great Service, Great Product, A Must Have

Avaliado em 03/06/2020

Excellent

Excellent

Vantagens

Very simple and easy to use, an easily accessible And usable platform and great customer support. Can’t fault Hero at all.

Desvantagens

I cannot fault this product at all. My only recommendation would be to integrate with my booking system, which they have advised is in the pipeline anyway.

Liam
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Awesome company

Avaliado em 23/02/2020

Really good, great company to work with.

Really good, great company to work with.

Vantagens

I find the software is easy to navigate around and I can always find what I am looking for.

Desvantagens

On occasions we need to amend supplier prices and it doesn't allow me to do this automatically so I need to contact Hero.

Jason
Classificação geral
  • Setor: Ócio, viagens e turismo
  • Porte da empresa: 2–10 funcionários
  • Usado Semanal durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Absolute HEROes!

Avaliado em 03/06/2020

Every single person that I have come into contact with at HERO has been beyond excellent. It's an...

Every single person that I have come into contact with at HERO has been beyond excellent. It's an absolute joy working with this crew!

Vantagens

How easy it is to use this platform on all levels including Sales and Reporting/Admin! Another major Pro is the incredible response time and care of the online customer service team when they are needed, which honestly is on the rare occasion due to the incredible functionality of the system.

Desvantagens

Very little in the way of cons here. The only exception would be that some local tourism providers are taking a while to get onboard with HERO as they aren't seeing the benefits quickly enough. This is just delaying me being able to use HERO effectively with them. This is changing rapidly and this Con is really just a selfish/lazy one on my part!

Tommy
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Easy to train and automated remittances

Avaliado em 28/05/2020

Vantagens

Very easy to train on and auto remittances cut man hours.

Desvantagens

Like any tech it has had occasional issues (although significantly less than other platforms I have used) however no long lasting cons as the turnaround on anything raised is great.