Avaliações do Quill

We moved to being fully paperless 6-12 months ago. Quill has been essential in making that transition possible. I wish we'd found Quill and gone paperless many years earlier. The system is intuitive and easy to navigate. Organising documents, e-mails, etc is automated and Quill set up standard document folder for us which are all different for different areas of law. It all feels tailored to us and our needs rather than using software designed for someone else that doesn't quite fit. The support team are great too. Very quick and responsive. Legl integration is awesome for sending clients a link to pay a bill safely and securely within minutes.

There's the odd quirk from time to time but Quill work quickly to sort these out.

The most impacting features are the cased management and the integration with Office 365.

The fields can be limited and not always relevant to the case.

it is generally good - when it is not glitching - when it glitches it is infuriating - it is usually network problems that comes up - we waste hours trying to get quill to work properly - we feel we need someone to overhall our system

constantly freezing, the organise button does not sync with outlook, the inability to tell the e mail to save time or not

I like how quickly I can order something and receive it.

Some of the items are quite pricy on quill.

It is simple to record billable time and you can review the current position of cases on quill all in one place.

It can be quite complex to understand at first. However, once you have got used to it, it is easy to navigate.

PRIOR to the update in 2023, i found quill incredibly user friendly and simple to use.

The new layout (post December 20223 update) has too much information in one place, the graphic choice isn't as easy to see what I'm looking for anymore. drag and dropping docs and them time recording takes way longer than before. I can see why the left hand side task bar is now sectioned with additional categories, but this is too much. it hasn't made navigating the system easier. Would like to add that Quill support are great, i have no issue with the support received

Accounting and document management are very easy to use, to train out to staff and the reporting makes practice management straightforward.

Some of our staff don't particularly like the new 'look' of MyQuill feeling that it is a bit simplistic and child like

The case management docs hub and ease of populating fields/templates that work really well.

Not ideal for new businesses. Unfortunately I have not found it very user friendly as a beginner. There is no manual provided. The help guides are extremely basic and don’t assist a great deal, also they have not all been updated to correspond with the updated software. I have found that I’m spending a great deal of time trying to navigate the system rather than doing fre earning work and as a sole trader this is highly problematic. It is not possible to create documents in the system, you have to download to work on letters then upload again which takes space on your computer’s memory, equally, it is not possible to amend a document in your docs hun without downloading the document again and amending on your desktop before uploading. When time recording you have to physically select the latest fees, it does not do so automatically. It doesn’t seem as though it is geared towards criminal firms, there are courts missing from the lists and the codes don’t seem to correspond (for instance on a criminal investigation you are required to enter mags classifications).

Easy to use, good customer service. Been using ir for a very long time now and everyone is used to the features on quill.

Feel outdated sometimes, especially when compared to other available products

It's a practical piece of software not sold by a massive marketing budget but the fact that it does what most small to medium firms need in terms of accounts and case management. The accounts and case management can be used independently of each other. Add ons are not constantly being pitched to you and in the 3 years I known Quill we never have been held over to upgrade or increase cost.

We also use the cashier service and our nominated contact does an amazing job to keep us on track and on time with our postings and reconciliations.

A chat function within the software for support would be helpful

This is the worst case management system I have ever had to use. it is slow, cumbersome and unreliable.

This is the worst case management system I have ever had to use. it is slow, cumbersome and unreliable. It loses information and has impacted on my ability to process my work effectively much to the detriment of my efficiency . I would not recommend this system to anyone.

Reliable control of all client monies and transactions

Report function. bit muddled, Title and date issues in report printing and some reports do not work.

It's easy to save and access data on Quill. I

Unable to unlink from a case without linking to another case. Heading in E-chits will show a case even when the transaction has no link to the case. Annoying!

Unable to amend incorrect E-Chits after they have been posted. Legal Cashier always very helpful with this issue.

Easy to use and there is a large number of guides available.

Sometimes the search filters do not filter correctly. Some of the guides should be limited to certain areas of law.

Very user friendly and the the technical support is very good and quick

Not sure about the new software - still using the old

This package makes complying with the regulatory burden of having a client account easy.

Despite the best efforts of Quill Interactive does not integrate with our existing case management package.

Using Quill in our Solicitors' practice has transformed how our accounts are managed and ensures we are always SRA compliant. The system is user friendly with a dedicated accounts manager always available to deal with any queries. We strongly recommend it to other practices.

None. Software has all necessary features.

The most user-friendly, straightforward, feature-rich practice and document management system I have ever used.

No major issues although any suggestions are always considered by the helpful team.

Ease of use and scalability. You can get on with tasks and activities anywhere on any device.

Time taken to get all your itags set up - but once done, well worth it!

Quill is a fundamental part of our business

pulling reports off is hard to find maybe a user issue

Quick customer service.
Large variety of reports that can be generated.

The software can be unresponsive at times.
Few bugs here and there