Avaliações do Acquia DAM (Widen)

Acquia DAM (Widen)

4,4 (324)
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Classificação geral

4,4 /5
(324)
Relação qualidade/preço
4,6/5
Recursos
4,4/5
Praticidade
4,4/5
Suporte ao cliente
4,6/5

91%
dos usuários recomendam este app
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324 avaliações

Avaliador Verificado
Classificação geral
  • Porte da empresa: 1.001–5.000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Before, I was lost. Now I have found...my assets. Great tool/ great people

Avaliado em 28/11/2017

Gee, it makes work easier.

We have dealers and marketing teams around the world. This makes...

Gee, it makes work easier.

We have dealers and marketing teams around the world. This makes distributing those assets not a pain in the ass. Also, WAY less questions than before we implemented about 'where is is this asset?'

It rules.

Vantagens

The customer experience team and help desk teams are great and make you feel like a real person instead of a cog in the giant machine of software life. The portals. The PORTALS! Portals rule. They really do. Best way to organize brand stuff.

Desvantagens

I'm waiting for workflow to become even more robust for it to become a Workfront killer. Which I hope that it does.

Gus
Classificação geral
  • Setor: Ócio, viagens e turismo
  • Porte da empresa: 10.000+ funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 8.0 /10

Widen is fast and efficient. It's responsive with search and downloading assets.

Avaliado em 17/08/2017

Vantagens

Speed.
Since the beginning we've upload thousands of images and added hundreds of users across our company and partners. It has not slowed down with all of the added weight and burden. It's still as snappy and responsive searching for assets in the beginning. Narrowing the search results and downloading images is very quick.

Desvantagens

Support.
The support could be better. There has been times, not in a while, when it goes down, just like any cloud service. But it seems the first line of support are the on-site admins. It's a problem when they are not in the office. There's not an easy way to contact support when needed. There should be a chat feature to let them know when we are experiencing outages and get the issues solved.

Jeanne
Classificação geral
  • Setor: Roupa e moda
  • Porte da empresa: 51–200 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 6.0 /10

Widen

Avaliado em 06/10/2020

Overall it has become a great tool for our users and the expansion to house storing certain...

Overall it has become a great tool for our users and the expansion to house storing certain documenttation in one place is great.

Vantagens

Widen is a great receptical to all of our imagery for our products. Downloading images from the portal is easy as well

Desvantagens

Finding documentation seems to be difficult. Not sure if it the actual software or if it is the manner is which our company set it up.

Valerie
Classificação geral
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente

Widen Collective Review

Avaliado em 21/11/2012

I would definitely recommend Widen to those familiar with DAM as well as those who are just...

I would definitely recommend Widen to those familiar with DAM as well as those who are just starting out. The Widen team is also a great group to work with from start to finish and are there for you every step of the way, even for a company like ours that have been using Widen's services for over 7 years now.

Vantagens

I have been very pleased with using Widen for our DAM tool. Their support team is phenomenal! Anytime I have a question or issue, they respond immediately and are very helpful to get to the bottom of any issue I might be having, or explain a feature I may not be knowledgeable in. Their entire team is always looking for ways to improve the tool based on user feedback and suggestions. It's great to have a company so open to what the users are saying.

I have also found that the tool itself has been great in meeting our DAM needs. By building out a thorough and intuitive organization structure through categories, asset groups and metadata, we have been able to greatly increase the use of our tool and have received numerous compliments on the improvements. That along with Widen's new interface launched in 2012, the collective is now a much more user friendly and intuitive tool for both users and administrators alike.

Desvantagens

My only complaint at this time is that the "Send File" feature has been discontinued with the launch of the new interface. I believe our company may have been one of the few groups that used the tool fairly often, and were sad to see the feature go. We hope to be able to find a solution either with Widen or with an outside service in order to send large files directly to another user without having to have the asset 'live' in the DAM tool.

Jason
Classificação geral
  • Setor: Fabricação elétrica/eletrônica
  • Porte da empresa: 1.001–5.000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

I am a digital asset manager for my company, which uses Widen.

Avaliado em 18/01/2018

Many time-saving features in asset searching and sharing both within my organization and externally...

Many time-saving features in asset searching and sharing both within my organization and externally with customers.

Vantagens

What I like most about Widen is that they are very open to receiving feedback and improving the software based off of user comments. They host annual events to bring other clients together to share ideas and knowledge of how their users work in the software. All of the Widen staff is available for comments.

Desvantagens

What I like least about Widen is that all of the connectors and API's that help integrate our DAM into other business platforms, such as Salesforce, Sharepoint, CreativeCloud come with an additional annual fee.

Kelsey
Classificação geral
  • Setor: Artigos esportivos
  • Porte da empresa: 1.001–5.000 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

The experience has been outstanding! Great customer service and an easy platform to use!

Avaliado em 18/08/2017

We find the largest benefit for us is elevating our brand presence to our accounts. It really has...

We find the largest benefit for us is elevating our brand presence to our accounts. It really has enhanced how we deliver digital assets around key product launches and other crucial moments for our brand.

Vantagens

The aspect I like the most about the Widen platform is the portals feature. The ability to customize content around branding just elevates our brand presence and provides us with exactly what we need to best serve our accounts. An easy to navigate and integrated feature such as portals has served us very well.

Desvantagens

The difficulty we have faced most is the metadata issue. Because we offer so many products and styles when uploading it can make the process cumbersome and ultimately we don't utilize the metadata as best we should because we simply don't have the time or manpower to manage it efficiently.

Avaliador Verificado
Classificação geral
  • Setor: Saúde, bem-estar e condicionamento físico
  • Porte da empresa: 201–500 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Very good implementation process and easily customizable platform

Avaliado em 07/08/2019

Vantagens

Widen has been a great partner to work with on our new Digital Asset Management. The implementation process is very smooth and straightforwards.

Desvantagens

There are restrictions on how much we can customize the dashboard.

Alternativas consideradas

Canto
Avaliador Verificado
Classificação geral
  • Setor: Serviços financeiros
  • Porte da empresa: 10.000+ funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 9.0 /10

Hundreds of very helpful features; enhanced well over the years with great advancement in...

Avaliado em 11/10/2018

Vantagens

Widen Collective is being used greatly by many individuals in similar roles in our company due to its many features that allow each of us to achieve our tasks with ease. I use this product for the sake of its archiving purposes, project and workflow management accessibility. The possibility to manage minor tasks, access controls and track employee milestones are important jobs I have to do which is made easy by Widen Collective.

Desvantagens

Widen Collective is a broad software with multiple available features, with this is the difficulty to maneuver around this program at a first glance. It may take a few tutoring sessions and practice to be able to perform tasks with this software, especially if you are not that inclined with technology.

Avaliador Verificado
Classificação geral
  • Setor: Publicidade e marketing
  • Porte da empresa: 201–500 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Collective

Avaliado em 25/09/2019

Never had any loading, usability issues at all.

Never had any loading, usability issues at all.

Vantagens

Integrations with other systems is quick and simple.

Desvantagens

Should reach to more systems and CRM for deeper integration.

Avaliador Verificado
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

Widen is amazing. Going from the DAM we were using before...this is a complete 180

Avaliado em 07/11/2017

Vantagens

I love the ease of use and functionality of the software. We have several departments in our company that have struggle to adapt to DAM systems in the past; but they have taken on Widen with ease and have actually enjoyed being able to go in and get what they need without contacting us.

Desvantagens

I wish that we could make collections more searchable for users without having to place the collection on our desktop page.

Barbara
Classificação geral
  • Setor: Gestão de organizações sem fins lucrativos
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Widen Collective - a True Leader in the Field!

Avaliado em 14/12/2018

Our challenge was that duplicate files were everywhere. Our employees had no idea what assets were...

Our challenge was that duplicate files were everywhere. Our employees had no idea what assets were current or expired - so image and logo requests were constantly directed to the Creative Department cutting into valuable time for designing.

By purchasing a DAM system, we were able to centralize our assets, and provide users, controlled access to the most current files which, in turn, maximized productivity and efficiencies.

In addition – our global offices are now connected with the most up-to-date materials they need, in any time zone, which has improved the current process.

You will find that the customer service is amazing. Widen's team will help guide you through all of your challenges to ensure you build a successful DAM. In addition, once your system is built – Widen continues to build a relationship with you - providing full support even after the on-boarding process is complete. They are dependable, accountable and extremely customer focused.

Vantagens

The DAM interface is quick and easy to use, the reporting capabilities are robust, and the security allows a lot of flexibility. In addition - we love the Portals - which allows us to provide assets to our non users.

Desvantagens

Knowing that a DAM is customized to your company’s needs, I'm not going to lie – implementing a DAM system can be grueling and a lot of work. But that’s the beauty of a DAM – as your company grows, your DAM can also grow and be customized to reflect changes and future needs.

Jennifer
Classificação geral
  • Setor: Hardware
  • Porte da empresa: 10.000+ funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Amazing product and customer service

Avaliado em 07/05/2020

Ease of use is a big factor for us and being able to modify the DAM as needed makes it a program we...

Ease of use is a big factor for us and being able to modify the DAM as needed makes it a program we can use and adapt to the different business units at NVIDIA. The customer service with Widen is a big help whenever I have questions or issues.

Vantagens

The product is easy to use and modify as needed. There are always new updates to the features which makes it even easier to use for my users.

Desvantagens

The AEM Integration does not work as it should. This was a big sell for us since our website is hosted by AEM and now we can't integrate the two without AEM working properly with Widen.

Richard
Classificação geral
  • Setor: Química
  • Porte da empresa: 1.001–5.000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Widen is a company that delivers a great product with great customer service

Avaliado em 28/08/2017

We store digital assets on the system for company wide collaboration, we also started using the...

We store digital assets on the system for company wide collaboration, we also started using the Media Collective as a web host for external forward facing websites. Widen makes it easy for us to accomplish these tasks as painlessly as possible.

Vantagens

The Media Collective software is easy to use and is easy to configure. If you need some help there is an extensive online help library full of things which can help you, but if you need to talk to someone directly you can web chat, email or call. The help associates are always very friendly and will work with you to understand and fix the issues that you're having.

Desvantagens

I guess I don't like the fact that it's not free? I had to put something in this space. If it was free it would definitely be better however that's probably not a sustainable scenario for Widen.

Alain
Classificação geral
  • Setor: Petróleo e energia
  • Porte da empresa: 5.001–10.000 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

The only Digital Asset Manager you'll need

Avaliado em 08/09/2020

I've had a great experience with Widen. I can easily upload assets of all types. Tagging them,...

I've had a great experience with Widen. I can easily upload assets of all types. Tagging them, filling out the metadata, and putting longform descriptions in each asset makes it really easy for people to find what they are looking for. It also helps me keep track on similar image types, or batches of uploads.

Vantagens

We use Widen as an asset manager, giving our teams easy access to photos, videos, and illustrative elements. As the administrator, I can create different user accounts, letting some people have more access than others if they need it. I can also provide third-party contractors access to our resources too.

Desvantagens

The admin side can be a little bit tricky to navigate, and it would be nice as the administrator to be able to change my view settings to spoof different levels of access, so I can quickly see what kinds of access my users have and make changes or alterations without needing to create multiple accounts for myself.

Deana
Classificação geral
  • Setor: Publicidade e marketing
  • Porte da empresa: 501–1.000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 9.0 /10

Excellent software

Avaliado em 24/09/2019

Our agency works with many clients, but only my client uses Widen Collective. I am the envy of the...

Our agency works with many clients, but only my client uses Widen Collective. I am the envy of the creative team since I can easily find any image I need.

Vantagens

What I like most about this software is that I can easily see the newest items that have been added to the collective. The search tool also works really well for finding specific items.

Desvantagens

The most challenging part of using this software is that apparently the administrator that adds items to the collective is not required to add all the meta tags that would help users find what they need easily. I don't think it's a fail on the part of the software but maybe if adding all meta tags were required it would make searching easier.

Rachael
Classificação geral
  • Setor: Eletrônicos
  • Porte da empresa: 201–500 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Must Have Marketing Tool

Avaliado em 05/08/2019

We are able to quickly and easily share digital assets with customers, coworkers, etc. all in one...

We are able to quickly and easily share digital assets with customers, coworkers, etc. all in one spot. We no longer have to search through a messy drive to find product images, marketing materials and more.

Vantagens

Widen staff was there to help us every step of the way and the overall functionality of our site is top notch because of it. My team is able to quickly find marketing materials with just a few clicks, saving us time and money.

Desvantagens

There really isn't a single thing that I truly dislike about the site, but it would be ideal to be able to view brochures and catalogs as e-catalogs on Widen.

Rob
Classificação geral
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente

Widen is what our department needed

Avaliado em 29/11/2015

I'm part of a small, internal corporate video team. We have presenters around the world who often...

I'm part of a small, internal corporate video team. We have presenters around the world who often need access to some of our video assets on short notice. They used to have to contact us, and we would have to drop what we were doing to send a file to them. Now they can just log on to Widen and easily find what they need.

Quick note about what kind of company this is: A few weeks after we first joined Widen, we asked our representative if a certain feature existed (sorry, I don't remember exactly what it was'it was something that would make things easier for some of our users). He said no, it doesn't, but he would suggest it to the development team. Just a few days later he called us back to let us know that he had talked to the development team and they were going to incorporate that feature into the next release, which was just a few weeks away from launching. Great news! So here is a company of people who listen to their customers and genuinely want us to have a good experience.

The interface is easy to use, I like the upload wizard, I like uploading new versions of items--the asset's url stays the same. The only 'con' I can think of is that there was a bit of a learning curve at first to figure out how to, for example, send one or more assets to someone to download (not just view). For the most part, it's intuitive to use but plan to spend at least a few minutes familiarizing yourself with it when you first use it.

We looked at other DAM products out there as well (don't remember their names). If anyone else out there is looking for a good DAM system, this is what worked for us. I could see it working for a large corporation or even a business like ours of ~130 people (plus over 100 presenters and international associates). The best value, best features, best customer service, a perfect fit. Thanks.

Tracey
Classificação geral
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

Excellent! The application is SO easy to use :)

Avaliado em 22/08/2017

Vantagens

Everything about this product is easy!

We initially chose the software after closely reviewing more than 7 different solutions. Widen accommodates all of our needs where others came up short. Ultimately the deciding point came down to the out-of-the-box video streaming feature, this is what makes Widen different.

The Widen team has the roll-out process down to a science. They worked with us to define a solid taxonomy which paved the way for an easy initial asset upload.

Training and the on-boarding process was seamless. The application is easy to use but, when in doubt, they have a fully loaded training library (Widen University) which has video tutorials and easy to find articles.

We are very pleased with Widen and would definitely choose it again!

Jennifer
Classificação geral
  • Setor: Maquinário
  • Porte da empresa: 10.000+ funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Widen Collective Digital Asset Management Platform for Large Corporations

Avaliado em 03/10/2016

Our company has used this platform for several years now and it's been increasingly important in...

Our company has used this platform for several years now and it's been increasingly important in our marketing communications strategy as we move from print to digital. The more I learn about the tool the most impressed I am, and there is always something new to learn because they not only keep pace with the latest technology -- they actually stay ahead. There is no need to build costly new platforms from scratch, we just need to rely on the experts at Widen, learn from them and deploy. Great value for anyone who is serious about digital marketing.

Vantagens

Easy to use and getting easier every day..

Desvantagens

So much to learn and so little time!

Jon
Classificação geral
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Efficient and convenient way to maximize the use of our digital assets.

Avaliado em 28/11/2017

Vantagens

The cloud-based system is very convenient, as is the level of customization for our specific needs. Very easy to upload, access and share photos and video clips with anyone we want, all in a secure environment.

Desvantagens

Properly tagging uploaded assets can take some time, and while it's not the software's fault, the time commitment to maximize our use of the DAM system is the biggest issue we have to manage on an ongoing basis.

Sean
Classificação geral
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente

A Valuable Product

Avaliado em 21/11/2012

Overall, Widen's digital asset management system is great! It is the perfect combination of OOTB...

Overall, Widen's digital asset management system is great! It is the perfect combination of OOTB design and customization opportunity such that any company can implement this product to fit their needs while not feeling overwhelmed. In general the product is really easy to use. My interns pick this product up with about 15 minutes of training. Now much of the usability of the system depends upon each company's ability to implement effective taxonomy on their site.

In addition, Widen is a great company to work with. They are always looking for the next best feature to implement. And their support is immediate and effective. I love working with Widen as much as I love working with Widen's product. Two thumbs up!

Vantagens

Easy to learn and easy to use.
A great combination of OOTB design and customization that it can meet many companies' needs without being overwhelming OOTB.
The new UI upgrade also came with a boost in performance that is felt in every step of using this product.
The analytics tool is also much improved and now offers greater insight into my users' activity within the system.

Desvantagens

There are certainly a limited number of cons with the system. Perhaps the largest is really rather minor, and that is some of the taxonomy can be confusing. For example, deleting an asset from your cart is actually deleting the asset, not just removing it from the cart. While their taxonomy makes more sense, it conflicts with major sites like amazon.com and therefore offers some confusion.

Michelle
Classificação geral
  • Setor: Bens de consumo
  • Porte da empresa: 501–1.000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

DAM Great Product and The BEST Tech TEAM!

Avaliado em 24/01/2023

The tech team is THE BEST!!!

The tech team is THE BEST!!!

Vantagens

It is a great tool for finding all of our products in one place, easily!

Desvantagens

honestly, cannot say yet and I have been using it for almost 2years

Resposta do Acquia

Michelle, thank you for taking the time to review Acquia DAM (Widen)! We are so glad you're having a great experience and are finding our customer support team helpful.

Ninel
Classificação geral
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

Very User Friendly. Easy to upload and download files.

Avaliado em 29/11/2017

Vantagens

I can upload my file and make sure that they are stored in a place that I can have access from anywhere that I want. I can upload files from past. I can search for files and see examples of what has been done years ago.

Desvantagens

Sometimes it gives corrupted error. I wished it could have given the corrupt error while I am uploading files.

Paula Janine
Classificação geral
  • Setor: Fabricação elétrica/eletrônica
  • Porte da empresa: 10.000+ funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Widen is Amazing and a Must!

Avaliado em 03/10/2016

I've worked with a lot of media databases, and nothing compares to Widen. It's so easy to use,...

I've worked with a lot of media databases, and nothing compares to Widen. It's so easy to use, navigate and more than that, support is great. If there are any bugs, a representative would get back to me within 24 hours. They are also open to exploring ideas and working with us to make Widen better for our organization.

5/5 in all aspects!

Vantagens

Ease of use and navigation, customer support

Kerry
Classificação geral
  • Setor: Alimentação e bebidas
  • Porte da empresa: 10.000+ funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Exceptional Customer Service. Constantly updating and innovating.

Avaliado em 29/09/2016

This was our first experience with a digital asset management platform. The expertise of the Widen...

This was our first experience with a digital asset management platform. The expertise of the Widen team was invaluable throughout the entire process. Their support and professionalism continues today (some 1+ years later). The system offers a great user experience which ensures adoption of the system throughout our organization. It has changed the way we manage our digital assets - for the better.

Vantagens

Superior product, ongoing road map for enhancements and platform improvements, cost-effective, great training and customer support