WeTravel

4,8 (459)
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Software de gestão de reservas e pagamentos para operadores turísticos

Classificação geral

4,8 /5
(459)
Relação qualidade/preço
4,7/5
Recursos
4,6/5
Praticidade
4,7/5
Suporte ao cliente
4,8/5

97%
dos usuários recomendam este app
Classificar por

459 avaliações

Matteo
Matteo
Classificação geral
  • Setor: Ócio, viagens e turismo
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Easy, stable and with a great customer service

Avaliado em 11/01/2024

I was looking for a new software to design, sell and manage our itineraries and I ended up finding...

I was looking for a new software to design, sell and manage our itineraries and I ended up finding We Travel. [sensitive content hidden] was the first person I spoke to (it was a festivity but he gave me availability anyway as we were in a hurry) and then [sensitive content hidden] helped us set up our account. Coming from a software that provided very poor customer service this truly made the difference.
The software is well made, easy to use and with plenty of features. I am sure they will get even better in the future (possibly on the graphic aspect of it) but overall it is a very good and competitive product.

Vantagens

Pricing (both subscription and booking/card fees)
Customer care (I had a great experience working with [sensitive content hidden])
Ease of use for both the travel agency and the clients
Itinerary builder

Desvantagens

I (personally) do not like the graphic aspect very much
Dynamic pricing not available
Everything else is great

Jim
Classificação geral
  • Setor: Esportes
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

WeTravel Springboards Productivity

Avaliado em 10/12/2024

Utilization of WeTravel served as a significant springboard for our tour promotions and productivity...

Utilization of WeTravel served as a significant springboard for our tour promotions and productivity.

Vantagens

Presentation of tours. Data collection. Workshops. Efficient timesaver.

Desvantagens

Ability to make a few adjustments to tour presentations - especially for student based tours.

Chaz
Classificação geral
  • Setor: Música
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

Takes a while to get your money out for tour operators

Avaliado em 19/11/2024

We were approved and signed up with WeTravel, spent countless hours building our tours and...

We were approved and signed up with WeTravel, spent countless hours building our tours and launching them on the platform. We told them upfront that we had a sister brand that did Cuba Tours. They said it was not a problem we just needed to sign something. Thinking all was good and approved I acepted bookings through the playform. But there was another process I wasn't told about, that was signing up with Stripe. Stripe has pinged me or bloack listed our company because we have a sister company that does tours in Cuba. Hence our money is stuck in WeTravel and there are no other ways to get it out.

Vantagens

The booking engine seems nice and the staff was nice at first.

Desvantagens

They weren't clear about who their payment processor is, Stripe. It take a long time to get your money out. Not very efficient for a travel company.

Resposta do WeTravel

Thank you for sharing your detailed feedback. We’re sorry to hear about the challenges you’ve faced and understand how frustrating this situation must have been.

While WeTravel provides the platform for managing bookings and payments, our payment processor, Stripe, operates and adheres to its own compliance policies. We recognize the importance of ensuring that all processes and requirements, including those related to payment accounts, are communicated as clearly as possible during onboarding.

We appreciate your insights and will use your feedback to improve how we support and inform our users about these processes and policies moving forward. Thank you again for taking the time to share your experience, and we’re here if you have any further questions or feedback to help us continue improving.

Elisabeth
Classificação geral
  • Setor: Ócio, viagens e turismo
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

WeTravel is a MUST for international travel companies

Avaliado em 09/12/2024

We're extremely happy with WeTravel and would recommend it to everybody in the international travel...

We're extremely happy with WeTravel and would recommend it to everybody in the international travel business, there are so many ways you can benefit from the platform!

Vantagens

WeTravel solved all of our needs. I love their flexibility and how it adapts to our needs. Also the very proactive approach of the team to constantly improve their tools and features. Definitely 10 / 10!

Desvantagens

The only con I can think about is that I have not found it earlier!

Alternativas consideradas

Easol

Razões para mudar para o WeTravel

seemed te be more flexible in the backend. liked US focus better.
Nick
Classificação geral
  • Setor: Artes cênicas
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Great Service for Travel Groups!

Avaliado em 19/01/2025

Great! The team at WeTravel offer a great product and great service.

Great! The team at WeTravel offer a great product and great service.

Vantagens

Ease of set-up and distribution, Great customer service, and regularly updated with new features

Desvantagens

Backend information and access is cumbersome

Deirdre
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: Profissional autônomo
  • Usado Semanal durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Excellent product and service

Avaliado em 04/02/2025

It has been excellent. [sensitive content hidden], the representative who has worked with me has...

It has been excellent. [sensitive content hidden], the representative who has worked with me has been SO helpful every step of the way. He has answered my questions promptly and kept up with me on a regular basis to help me get it all going.

Vantagens

The ease with which it allows me to design and promote my tours. It saves me hours and looks so much better than what I could do myself.

Desvantagens

That I couldn't upload a picture of a route map - only a link.

Diego
Classificação geral
  • Setor: Ócio, viagens e turismo
  • Porte da empresa: 2–10 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great product + the best team!

Avaliado em 16/12/2024

Excellent! :) We feel very good working with [sensitive content hidden] and all the team at We...

Excellent! :) We feel very good working with [sensitive content hidden] and all the team at We Travel. Excellent service.

Vantagens

It has a great payment solution, a great and accessible team, and a company that is always innovating and looking to improve things.

Desvantagens

Everything is perfect, so far! Keep up the good work.

Wendy
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 2–10 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Wetravel is an amazing tool for our industry

Avaliado em 22/01/2025

It is a great tool for payments and an easy way to have nice program descriptions. Additionally the...

It is a great tool for payments and an easy way to have nice program descriptions. Additionally the support is amazing my account manager is for me when need fast respones. The networking opportunities are also an incredible way to grow our business.

Vantagens

It is a very easy platform to use, very intuitive and the support is available online

Desvantagens

Not having yet the Wetravel credit card, hope to have it soon!

Mariano
Classificação geral
  • Setor: Esportes
  • Porte da empresa: Profissional autônomo
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Fantastic experience with Wetravel

Avaliado em 28/01/2025

I've been receiving payments through WeTravel since 2019 and since then they have been improving...

I've been receiving payments through WeTravel since 2019 and since then they have been improving and adapting the paying methods for us the tour operators. I have only good comments about Wetravel.

Vantagens

I am fascinated by the versatility and capacity to process payments. 100% adapted to the needs of tour operators.

Desvantagens

Truly, I don't find now anything to improve.

Jennifer
Classificação geral
  • Setor: Esportes
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

WeTravel Review

Avaliado em 03/02/2025

Vantagens

The automatic payment feature and the timeliness to the responses from the WeTravel support team, [sensitive content hidden] specifically

Desvantagens

Not having the ability to us conditional formatting on the registration

Leslie
Classificação geral
  • Setor: Ócio, viagens e turismo
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Amazing platform, highly recommended!

Avaliado em 07/12/2024

It has been an amazing experience especially after being hacked on PayPal 2 years ago! They have...

It has been an amazing experience especially after being hacked on PayPal 2 years ago! They have the worst customer service ever. Wetravel has AMAZING customer service! fast responses and real people available. You have one agent for your company and thats priceless.

Vantagens

The staff is incredible. It's very reliable service and we can pay directly to suppliers.

Desvantagens

It could always be a lower fee. It would be great if the PDF file you can download could have more design options.

Bob
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Solid platform with the functionality we need

Avaliado em 21/01/2024

WeTravel has allowed us to quickly make our tour products bookable online. We have had no issues...

WeTravel has allowed us to quickly make our tour products bookable online. We have had no issues with payment processing, and the flexibility of the platform is impressive. As our trips have a higher price point, the ability to offer payment in instalments is very appreciated by our customers.

Vantagens

-Specifically designed for multi-day tours.
-Easy to use
-Dependable

Desvantagens

-Cost could still be better, as we pay for both a monthly subscription and per transaction
-Customer facing UI could be updated and have more flexibility

Alternativas consideradas

Rezdy

Razões para escolher o WeTravel

Needed something that specifically caters to multi-day tours.

Software anterior

PayPal

Razões para mudar para o WeTravel

Onboarding was easier, pricing was more appropriate for our business. Also, the support provided by [sensitive content hidden] was superior to what I experienced at competitors we were evaluating.
Camille
Classificação geral
  • Setor: Ócio, viagens e turismo
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Very nice and user friendly platform

Avaliado em 18/09/2023

Vantagens

Hi like that the platform is not only a paiement platform but also a complete solution to optimize your trips and booking.You will receive a complete training session if you need and all your staff will have access to itAn other very nice part is that you really have a personalized relationship with the staff managing your account - they are super easy to contact, super knowledgeable and really friendly at the time to answer your question or solve your problems - Special thanks to [sensitive content hidden]
who have been working a lot in making our experience smoother and very friendly

Desvantagens

it's actually not exactly about WeTravel - but the time it takes from making a wire transfer and receiving - it's inconsistent (it can take just 1 day or 2 - or about a week) To be fair it's more an issue with the international wire transfer than WeTravel themselve

Diego
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Easy, Fast Worlwide Payment Transactions and Top Customer Support!!

Avaliado em 26/09/2023

Low transaction fees, we collect fast payment with just one click, instantly with credit card or up...

Low transaction fees, we collect fast payment with just one click, instantly with credit card or up to 5 days with wire transfer. Client does not need to go to the Bank for a payment anymore. Keep track of payments in the platform.

Vantagens

Great Customer Support via whatsapp, email, or phone. Platform easy to use Webinars available with interesting topics

Desvantagens

Debit Card should be available in other currencies, like Euros, and not only dollars.

Louisa
Louisa
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 10.000+ funcionários
  • Usado Mensal durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

WeTravel makes travel booking fun for employees!

Avaliado em 31/08/2024

WeTravel is incredible tool which allowed for a more enjoyable booking process for my team members,...

WeTravel is incredible tool which allowed for a more enjoyable booking process for my team members, as well as more detailed, fun to digest information about the travel options

Vantagens

Made travel booking enjoyable for my team members rather than the typical confusing stressful process, allowed for customizable booking pages which were aesthetic and fun

Desvantagens

No straightforward, simple way to allow employees to chat between once another, propose travel plans, and merge their travel itineraries

leslie
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Amazing tool!

Avaliado em 22/09/2023

It's been amazing. better than what I expected. Especially the customer service!! We can talk to...

It's been amazing. better than what I expected. Especially the customer service!! We can talk to REAL people that have helped us so much!

Vantagens

It's so easy to use, has amazing features to make our payments easy plus it offers amazing prices! 100% recommended

Desvantagens

Maybe an app for the phone would be great.

Sam
Classificação geral
  • Setor: Esportes
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Wetravel is awesome!

Avaliado em 28/11/2024

Great efficient, ever evolving platform, enables us to have customers sign up and accept payments...

Great efficient, ever evolving platform, enables us to have customers sign up and accept payments easily!

Vantagens

Easy to use and great support system with Dominique

Desvantagens

Nothing - all is working well and support system sends update when new features are released!

Holly
Classificação geral
  • Setor: Ócio, viagens e turismo
  • Porte da empresa: 2–10 funcionários
  • Usado Semanal durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

All of this for free?!!!!! YES!

Avaliado em 09/01/2024

We were able to implement WeTravel pretty seamlessly (and quickly!) into our existing website....

We were able to implement WeTravel pretty seamlessly (and quickly!) into our existing website. [sensitive content hidden], our Account Manager is incredibly responsive and solves all of our problems on the rare occasion we encounter one. Our salesperson, [sensitive content hidden], still checks in on us. I know they're a big company with many clients but we feel like we're the only one.

Vantagens

You can do SO much with the free version of WeTravel. The primary way we use WeTravel is for trek registration and payment activities, and we can do what we need with the free version. It saves us so much time and stress. We love WeTravel!

Desvantagens

We're a small business and the annual cost for the Pro plan is more than we can justify at this time. Being on the free version means - understandably - that not all of the cool features are available to us. That's a bummer.

Mark
Classificação geral
  • Setor: Esportes
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

WeTravel makes Traveling Simpler

Avaliado em 26/08/2024

It's been great. Everyone at the team has been very prompt with their communication, helpful with...

It's been great. Everyone at the team has been very prompt with their communication, helpful with their knowledge, and pleasant to work with. I'd also like to give a shout out to [sensitive content hidden], as our account manager she has been stellar with assisting our team.

Vantagens

The itinerary process is very intuitive. The leads tracking system through the brochure feature has also been very helpful. I would also add the speed for you can create invoices for clients has proved to be very useful for our team.

Desvantagens

There is not a library of itinerary events. It would be great if you could save certain itinerary days and add them to any itinerary.

Amanda
Classificação geral
  • Setor: Ócio, viagens e turismo
  • Porte da empresa: Profissional autônomo
  • Usado Semanal durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Wonderful experience

Avaliado em 13/12/2024

Vantagens

It is perfect for small travel businness, because you can charge your customer with not such a big fee.

Desvantagens

No complains at all, service it is great. I think it would be important to make an app so it is easier to do the payment links in the cellphone

PERE
Classificação geral
  • Setor: Ócio, viagens e turismo
  • Porte da empresa: 11–50 funcionários
  • Usado Semanal durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

GREAT PLATFORM

Avaliado em 10/12/2024

We are reaaly satisfied with We Travel, obviously we would be more happy if standard sers would be...

We are reaaly satisfied with We Travel, obviously we would be more happy if standard sers would be able to use the quick payment link or if send the funds to Brazil were that cheap than sending to the US bank account

Vantagens

It's very easy to work with, we would be more efficent with Pro features so we will think about it

Desvantagens

So far we would love to send funds to Brazil with cheap spare and also quick payment link available in standard account would be great too

Victor
Classificação geral
  • Setor: Esportes
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

WeTravel Review

Avaliado em 10/05/2024

Vantagens

Easy to use.
Easy to get payed.
Easy for the customer to buy travel packages.

Desvantagens

No multilingual function is available, so you have to create packages in different languages if needed.

Kelly
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Great Team to Build Programming

Avaliado em 27/11/2024

The company has been great to work with thus far!

The company has been great to work with thus far!

Vantagens

I am new to the program and the support of the team has been incredible. Cannot thank [sensitive content hidden] & [sensitive content hidden] enough for answering all my questions.

Desvantagens

Some of the tech restrictions for our programming. But they are willing to listen and see if these can work into a future upgrade.

Rita
Classificação geral
  • Setor: Serviços de eventos
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

One of the best custoemr interfaces

Avaliado em 16/10/2023

Vantagens

From the backend it is quite easy to learn it and to teach it to any newcomers. You can easily create new customer pages and develop different itineraries. Theres is a multi-package system that works quite well, as within the same trip you can charge different amounts.Their technical support is always very speedy at getting back to any questions we may have.

Desvantagens

It is much better suited for individual customers than for B2B.

Angel
Classificação geral
  • Setor: Ócio, viagens e turismo
  • Porte da empresa: 2–10 funcionários
  • Usado Semanal durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 3.0 /10

Effective tool for collecting

Avaliado em 17/12/2024

Overall my experience has been positive, as it has been an excellent promotion and collection tool.

Overall my experience has been positive, as it has been an excellent promotion and collection tool.

Vantagens

The possibility of receiving remote credit card payments

Desvantagens

Some clients have suggested that the fees should not be so high.