Avaliações do N-central
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49 avaliações
- Setor: Software
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
A must have as a RMM solution for any MSP.
Avaliado em 09/12/2021
Easy to use and learn. A must have for our clients where time is of the essence when an incident...
Easy to use and learn. A must have for our clients where time is of the essence when an incident occurs where downtime is business threatening.
Vantagens
The ability to automate as much as possible is key in our business. Using maintenance scheduling is one of the most important features and was key to choosing this product over others.
Desvantagens
I wish there were more integrations with other industry software.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 4.0 /10
Great product from less than stellar company
Avaliado em 26/10/2024
Was great up until the last 18 months when they split off from solarwinds and started raising...
Was great up until the last 18 months when they split off from solarwinds and started raising prices and hard selling products
Vantagens
Loved that we were able to run our own appliance at our datacenter. Gave us full control over the systems uptime and access.
Desvantagens
When they split off from Solarwinds and vecame its own seperate company the sales reps became a pain to work with and pricing for annual maintenance and licenses for add on features kept going up making it a much lower ROI
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
FRAUD ALERT! Buyer beware trial is NOT honored even after 6 hours
Avaliado em 03/01/2023
Vantagens
NOTHING. Junk Product AND Company. They want to bill me 2 months for canceling 6 hours into a '30-Day' trial.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
It may not be the best, but it's not worth switching.
Avaliado em 05/04/2023
It's better than many of the RMMs out there if you need good scripting and patch management. The...
It's better than many of the RMMs out there if you need good scripting and patch management. The Sentinel 1 integration was terrible and the backup integration is not great either.
Vantagens
The automation policies you can create deploying software offer a lot of power and flexibility in terms of variables you can set by side and time scheduling.
Desvantagens
Take control is painful to use after using Connectwise Control. I've also had an open issue with the RPD protocol under Take Control that has been open for months unresolved.
- Setor: Hospitais e Saúde
- Porte da empresa: 201–500 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Reliable software for support, inventory, etc.
Avaliado em 09/01/2023
Having used N-Central for over two years now, I can say with confidence that we get our money's...
Having used N-Central for over two years now, I can say with confidence that we get our money's worth out of it. There are numerous features that should meet the needs of most IT professionals. For desktop support, asset management, machine information and patch management, N-Central is top notch. We've been utilizing it more and more in different areas as time passes.
Vantagens
We use this for remote support moreso than anything. Overall, that's where we get the most bang for our buck. Very reliable in that regard, with little to no input needed from the end user. Also works well for inventory purposes, along with seeing the stats on a certain machine, what programs are installed, etc. The reporting features are also a big plus!
Desvantagens
Occasionally we have issues installing it on Windows 11 machines, but as time passes, that seems to be happening less and less. Another issue is being able to automatically deploy software to computers. It's a great feature, unless said software is over 100mb. That's been an issue in the past and I wish they would raise that limit.
Razões para escolher o N-central
Wasn't a fan of constantly having to login and give a code for Zoho to start a support session.Software anterior
Zoho AssistRazões para mudar para o N-central
Great pricing, more features.- Setor: Serviços e tecnologia da informação
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Powerful RMM Tool, Reporting Can Be Improved
Avaliado em 07/04/2021
Overall, we have been very happy with the product. It does require some investment in configuration...
Overall, we have been very happy with the product. It does require some investment in configuration, but that investment allows for a very powerful product. I have been extremely impressed with N-Central management's willingness to help ensure our deployment is successful.
Vantagens
N-Central is very powerful and customizable. Configuration is very granular and allows experienced administrators to configure almost limitless monitoring. N-Central staff has gone above and beyond what was expected to make sure our deployment is successful.
Desvantagens
Reporting could be improved. The reporting interface is very basic and requires a separate Microsoft Windows SQL server to use. From speaking with contacts at N-Central, this system is planned to be replaced in the very near future.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: Profissional autônomo
- Usado Outro durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 3.0 /10
It cost us a client
Avaliado em 03/10/2019
After months of back and forth with support we finally figured out what the issue was and was never...
After months of back and forth with support we finally figured out what the issue was and was never issued a refund and they refused to release of from our contract after that ghastly experince.
Vantagens
Nothing much, the interface was terrible.
Desvantagens
The monitoring agent broke our customer's network
Resposta do N-able
We're really sorry for the experience you had that sounds like the exact opposite of what we strive to provide to our Partners. If you're interested in helping us better understand where we went wrong, please do reach out to me at [email protected], so that we can take a look at the details of your case.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Very helpful tool for MSPs
Avaliado em 16/11/2022
So far so good. This product has been great to use as we are migrating to it
So far so good. This product has been great to use as we are migrating to it
Vantagens
I have only been using this tool for a few months. However I really like it. It seems to have more features and more reporting than other RMM tools we have used
Desvantagens
The only feature so far that I am not in love with is being able to use remote background like we were able to previously.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 10.0 /10
Great RMM Tool
Avaliado em 10/04/2024
Vantagens
I really like all of the functionality and the user interface is very intuitive to use and powerful.
Desvantagens
There have been a few bugs we've dealt with in the past with automated tasks, but otherwise none.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
N-Central: Yes, there is a learning curve!
Avaliado em 14/12/2021
I have dealt with N-Central for many years and have repaired badly set up systems and worked it up...
I have dealt with N-Central for many years and have repaired badly set up systems and worked it up from scratch. It is a complex beast, but every hour you devote to the program is worth it, you can automate many day to day actions, not just patch management... worth every penny but you have to put the time into it, period!
Vantagens
It has a ton of out of the box monitors. With customization there is almost nothing you cannot monitor. WMI, SNMP, it is all there.
Desvantagens
It is hard to understand for the average system administrator to set up. It also is NOISY, out of the box it will overwhelm you with alerts, it takes a lot of work to reduce the noise, but it is worth it!
- Setor: Publicidade e marketing
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
facile e necessaria
Avaliado em 18/06/2024
utilizziamo N-central per il supporto remoto in primis e pianificare le manutenzioni da fare. devo...
utilizziamo N-central per il supporto remoto in primis e pianificare le manutenzioni da fare. devo dire che sotto questo aspetto siamo soddisfatti.
Ha anche diverse funzionalità e statistiche es. per macchina.
Vantagens
Facile da utilizzare, intuitiva. possibilità di pianificare la manutenzione
Desvantagens
qualche bug ma nulla di così importante da essere segnalato. funziona tutto
- Setor: Hospitais e Saúde
- Porte da empresa: 501–1.000 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
N-central is a robust service
Avaliado em 07/02/2023
Vantagens
Remoting into clients' machines is easy compared to competitor services requiring authenticating using a local admin or domain admin account.
Desvantagens
Automations, and other features besides remoting into a machine, has a steep learning curve to navigating the dashboard.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
N-Central Review
Avaliado em 25/08/2022
Very good overall. Extremely useful software I now could not work without
Very good overall. Extremely useful software I now could not work without
Vantagens
Works as expected 99% of the time. Has a lot of options for integrations for both N-able products and other third party products that are very useful.
Desvantagens
Support can sometimes be difficult to reach and issue resolution can take a while sometimes. This isn't because of a lack of knowledge from technicians, just difficult to reach them.
- Usado Outro durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 3.0 /10
After using it for 3 years, N-Able was a frustrating experience
Avaliado em 07/03/2018
Easier control of our client's PCs, and easy management of thousands of devices. Increased...
Easier control of our client's PCs, and easy management of thousands of devices. Increased efficiency in the office.
Vantagens
N-Able/N-Central gives you the ability to remote control devices and perform scripts and tasks without disrupting the end user. Additionally, you can deploy antivirus, schedule installations for off-hours, and many other useful tools.
Desvantagens
They claim Mac monitoring support, yet it isn't updated to stay compatible with newer Mac OS's. Also, scripts on Macs were unreliable, and many features that applied to PCs are missing. Not just a couple, but most. It seems like you can only do SMTP monitoring on the mac, at least in the version I used which was 9.5.
Also, the support was really poor. It took days to get to resolution on critical alerts or monitoring issues.
Also, I want to warn any potential buyer that when N_able performs agent updates, it's possible to lose all of the connectivity of your agents. This happened to us, and it took 3 days for support to help us with it. We had a backup, thankfully, and eventually they pushed out a hotfix to allow that update to work.
I also had the on-premise server, but we had no way to log into the server or monitor it in any way. It was a Linux server. But, it was our server - we owned it. The risk of failure seemed much too large for a system built on an OS that we don't know very well.
Finally, the sales tactics are incredibly strong. Every time you talk to your account manager, which feels like it's weekly, you get pushed into watching a demo, and they don't really leave you alone.
- Setor: Segurança de rede e informática
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Covid-19 - reduction of services applied after 5 years during a pandemic.
Avaliado em 10/04/2020
Over all they are very good at taking your money and over the years have been hard to communicate...
Over all they are very good at taking your money and over the years have been hard to communicate with. It’s all sales sales sales.
Vantagens
Over the years this software has been hit and miss, we would spend a lot of time trying to get errors fixed. It was getting better, they also keep changing the sales rep that deals with me. When they call they talk about a different business and advise the customers name and customer to me. It’s happened twice!
Desvantagens
The biggest thing I didn’t like was when they removed remote control from my essential Licence’s. To make it worse it was done over the covid-19 pandemic. they are asking me to buy Licence’s and I have refused. We are social distancing and this has made it stressful for myself and my customers.
Resposta do N-able
Hi Phillip, I'm very sorry that you are unhappy. Our decision to remove remote control from N-central Essentials licenses was made months before the COVID-19 outbreak. We believe Professional N-central licenses provide the proper remote monitoring and management capability that workstations and servers require.
We understand that remote work and therefore remote control is very important for you right now. Therefore, we have offered SolarWinds Take Control Plus, a standalone remote support solution, free of charge for 90 days. In addition, for a limited time, Take Control Plus licenses also come with 25 additional end-user accounts (for a total of 35) for partners to extend to employees and clients. Simply complete this form before June 30, 2020
https://www.solarwindsmsp.com/products/take-control/trial
You may also be interested in these resources to help you navigate this unprecedented time: www.solarwindsmsp.com/covid-19-resources
Be well. - Shelley O'Brien, N-central PMM
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 6.0 /10
It works well most of the time, however...
Avaliado em 25/01/2019
SolarWinds is turning into a VERY large company. This is great as they get the cash flow to perform...
SolarWinds is turning into a VERY large company. This is great as they get the cash flow to perform R&D and bring some interesting products and tools to the table, HOWEVER, this means they are reaching the point where one hand is not talking to another, products are becoming "designed by committee" and other issues that can be resolved with improved internal communication.
Vantagens
Working for an MSP this is a very feature-rich product for remote control, remote monitoring, deploying and monitoring Anti-Virus, and some backup features (However I DO NOT recommenced the ArcServe-based product.)
Desvantagens
-Support has been very hit or miss and lately they have fallen into the "Miss" category
-We had an issue where monitored services of a device were disappearing. After opening a ticket with SolarWinds support they informed me that the software cannot properly track how/why these services were disappearing from devices. This lead to at least 2 events where monitored hard drives were not longer being monitored, we were not made aware of it, the drives filled up, and services crashed
-Product names keep being changed and we are not immediately made aware of it.
- Setor: Software
- Porte da empresa: 201–500 funcionários
- Usado Semanal durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 8.0 /10
N-central review
Avaliado em 21/01/2023
Vantagens
NCentral's features and automation capabilities are awesome, also the price is a really good deal.
Desvantagens
support is kinda hard to reach and it takes time to add devices.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 6.0 /10
N-Central is a great tool in a bad package
Avaliado em 13/01/2019
Love that I can drop a probe on a clients network and scan and find all devices in that network. ...
Love that I can drop a probe on a clients network and scan and find all devices in that network. The remote agent is great, allows me to remote into any device easily if it has the agent on it. Monitoring is fine, but no real dashboards, and it is about 10 to 20 minutes behind. If you are watching the dashboard and see a device is offline, you are already 20 minutes late. It's not the prettiest, but it does a good job.
Vantagens
Remote agent feature is great. Software inventory and license monitoring is great. Once you learn it, it works great.
Desvantagens
Dashboard for monitoring is not real time. Steep learning curve. Very counter-intuitive on instructions. Figuring out thresholds for alerting can be difficult.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
N-central is very useful for managing a large amount of Customer PCs
Avaliado em 11/06/2019
For the most part N-central helps me greatly in managing, backing up, and remotely logging into...
For the most part N-central helps me greatly in managing, backing up, and remotely logging into client PCs. if a few little kinks were ironed out of the system and previously mentioned patch management issue were resolved I would have no complaints at all. The on-boarding and setup process could possibly be made a little simpler with a default setup / template but that may be something that other users would not want depending on their configuration.
Vantagens
N-central makes it easy to deploy a "probe" to one server on a domain and then with the correct credintials deploy the client to all of the rest of the domain connected PCs automatically(scary virus like automatically).
Desvantagens
I hate that every time I get all of the patches approved and working in the n-central patch management it seems i come back a week-month later and they have made an update that breaks the patch management and i am getting warnings that patches are not installing. If the patch management had default patch all / patch important things only profiles that worked 100% of the time i would be very satisfied with N-Central.
- Setor: Construção
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
IT engineer review
Avaliado em 12/10/2018
Has helped me immensly as an IT engineer and allowed me to maintain and improve my environment
Has helped me immensly as an IT engineer and allowed me to maintain and improve my environment
Vantagens
Great control of an entire network. easy RDP tools and detailed stats. Great customised reports.big fan of the product as a whole and many functions to use within an IT industry
Desvantagens
difficult to implement at first. the support is good but i would like a more interactive support like calling in as the IM is abit tedious. the patch management needs to be simplified abit more. license compliance report is extremely confusing. Just an overall easier UI. Would be nice if you could integrate live graph monitoring to drill down into devices and IPs over a firewall etc. essentially you do have the NPM but that needs to be intergrated in nCentral then i would procure it. thus we can have a monitoring team and throw it on the screen. right now the alerts from SNMP is great but is difficult to drill into and shut down rogue devices etc
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Best RMM Tool for MSP's!
Avaliado em 10/10/2018
Getting Solarwinds N-central setup can take some time if you want more than just out of the box. I...
Getting Solarwinds N-central setup can take some time if you want more than just out of the box. I recommend learning about all the features and functionality before engineering your N-central setup. Overall, another great product from Solarwinds!
Vantagens
We switched over to Solarwinds N-central several year ago now and could not be happier. The web interface is filled with tons of features. It has helped us streamline our managed services processes. Their custom automation manager allows for us to create custom monitors and custom auto-heal actions for our monitors. The patch management feature is far superior compared to any other platform I have used. They are partnered with BitDefender offering an integrated AV solution providing a true complete RMM solution. Their remote connect tool called MSP Connect has been the best and smoothest tool I have used for remote access. The possibilities are endless with how you can configure and setup N-central.
Desvantagens
I have no complaints about Solarwinds N-central!
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Good Product
Avaliado em 21/05/2019
Overall I would recommend the product as it has been very beneficial for our company. To get the...
Overall I would recommend the product as it has been very beneficial for our company. To get the full use of the product, you'll need to dedicate a resource to managing the platform so that they can learn the various ins/outs of the product.
Vantagens
It's a good product once you get through the learning curve. The product admins are eager to make the product more effective and efficient at helping you manage your client's networks.
Desvantagens
Support is frustrating to deal with at the initial levels. If you can get past the L1 technicians in your support case, it is usually pretty good but it will take some work to get the case escalated.
Product development is pretty slow as it often takes several releases that are 'coming' to make it into the product. And then the first iteration of the new feature usually isn't fully developed and will take another release or two to be fully functional.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Our RMM of choice, for a number of reasons
Avaliado em 23/04/2019
Vantagens
Solarwinds has made their N-Central product one of our greatest tools as an MSP, the remote support, AV, and backup solutions being rolled into the central product make it a no-brainer for us to deploy the product to all of our managed devices, and for monitoring various hardware points via SNMP. One of the greatest strengths of the product is the ability for the monitoring API to get integrated with our ticketing solution to automatically generate tickets when monitored items flip from Good to Bad...
Desvantagens
While their API isn't bad, there's a number of features I would like to see added to it, mainly the ability to pull some information about clients, sites, maintenance windows and rules... Being able to manage/manipulate and otherwise work with those things would be of an even greater benefit.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
API is not fully fledged and needs more attention
Avaliado em 02/08/2019
Overall a good RMM tool
Overall a good RMM tool
Vantagens
Efficient RMM tool. Feature rich and mostly easy to use.
Desvantagens
Limited reporting functionalities. The API is also very limited. Specifically when it comes to
1) Tickets- if two tickets are created for the same issue only one is displayed
2)Cannot get details about notification profiles
and many more
They need to give more attention to the API module and Reporting functionalities
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
NCentral: Expensive? Yes. Worth it? Absolutely.
Avaliado em 23/05/2019
Efficiency of scale in being able to reliably manage thousands of endpoints and hundreds of servers...
Efficiency of scale in being able to reliably manage thousands of endpoints and hundreds of servers has yielded immense ROI
Vantagens
Very mature and stable solution that scales well and is a constantly evolving and growing product. Continually increasing levels of partner engagement to drive the development roadmap have begun to show how much value can be provided to the point where it is starting to stand head and shoulders above other RMM solutions.
Incredible automation capability; if you can do it in powershell, you can wrap it into a custom service/monitoring point, along with a wide variety of native automation objects and logic flows.
Desvantagens
Complexity of setup (which can also be a Pro for flexibility and being customize-able)
The Support experience can definitely use a lot of improvement