Help Lightning
Classificação geral
Filtrar por
Porte da empresa
Tempo utilizado
10 avaliações
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 1.001–5.000 funcionários
- Usado Outro durante Avaliação gratuita
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Help Lighting experience
Avaliado em 20/04/2020
Private healthcare industry to provide remote doctor consultation using Augmented Reality.
Private healthcare industry to provide remote doctor consultation using Augmented Reality.
Vantagens
Augmented reality features, easy to use it.
Desvantagens
There is now especific features missing.
However, it needs to be considerered in a short time road map to propose storage in EU datacenters to be compliance in GDPR for European customers.
- Setor: Consultório médico
- Porte da empresa: 10.000+ funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Help Lightning for Remote patient care
Avaliado em 20/04/2020
I use the system to communicate, educate and guide at-home or other remote procedures during...
I use the system to communicate, educate and guide at-home or other remote procedures during patient care encounters. In many cases, the receiver of help does not need to download the app. The virtual presence capability enables me to guide patients in a manner that would otherwise be very difficult remotely. This instills a significant degree of confidence and value into the encounter.
Vantagens
Simple to use. Ability to start a video encounter using SMS texting. Enables bidirectional video, but also enables me to 'reach into' the task field to guide various procedures. This is unique and not available in any other 'telemedical' solution that I know of.
Desvantagens
Sensitive to network bandwidth due to bidirectional and interactive video. But it is definitely worth the use of bandwidth.
- Setor: Serviços de informação
- Porte da empresa: 1.001–5.000 funcionários
- Usado Semanal durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
HelpLightning brings science fiction to real life!
Avaliado em 20/04/2020
HL its a great product and it is unique in the market, it can have thousands of use case all over...
HL its a great product and it is unique in the market, it can have thousands of use case all over the world. Hope you'll continue bringing great functionalities to your platform to convert HL in a world leader of videocalls.
Vantagens
It automatically connects you to a remote expert by simple clicking on a link, there's no need for training cause it has a consumer UX (intuitive and ease to use) as well as literally no implementation costs if you want to use the stand alone application. I also like the fact that the commercial model is so simple that you have a monthly flat rate per user.
Desvantagens
I would suggest to have the possibility to launch a call directly from a remote expert to the phone number of the person who needs help, increasing the overall productivity of both by avoiding sending an SMS and waiting that the remote person clicks on the HL link.
Alternativas consideradas
Microsoft TeamsRazões para mudar para o Help Lightning
Because of the unique functionality of Merged Reality! No one else at this time can do that!- Setor: Maquinário
- Porte da empresa: 201–500 funcionários
- Usado Semanal durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great product for entering the Merged Reality world
Avaliado em 15/09/2020
working with techs and customers to explain and troubleshoot CNC control related issues. This...
working with techs and customers to explain and troubleshoot CNC control related issues. This quickly gets me over the hurdle of explaining step by step instructions and gives me real-time feedback. i can quickly solve customer issues over HL that would have required e-mail and screenshots over a period of hours.
Vantagens
Very easy to set up, connect and share with customers
Desvantagens
We don't always have the best signal strength, so connections don't work 100% of the time.
this is a barrier to company adoption, and
- Setor: Fabricação elétrica/eletrônica
- Porte da empresa: 10.000+ funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Awesome Support Product
Avaliado em 05/03/2020
This has been an exceptional product and the customer support has been second to none!
This has been an exceptional product and the customer support has been second to none!
Vantagens
Ease of use, functionality, and minimal hardware required.
Desvantagens
I am pleased with the software as it performs flawlessly with minimal effect on CPU & memory utilization.
- Setor: Hospitais e Saúde
- Porte da empresa: 1.001–5.000 funcionários
- Usado Semanal durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Deliver value by maximizing remote support
Avaliado em 06/09/2020
Help Lightning is truly a customer centric organization. From the initial meeting to implementation...
Help Lightning is truly a customer centric organization. From the initial meeting to implementation their customer success team is along side you sharing best practices. Their team was dedicated to helping us deliver a great go-live and differentiated customer experience. The integration with smart glasses was effortless and provided another level of functionality and savings for our teams.
Vantagens
HL is simple and easy to use which is critical when using with customers unfamiliar with the technology. It enables a session without end user app download which expedites time to deliver a solution. The merged reality enables side by side coaching while being remote which helped drive additional savings from dispatch avoidance.
Desvantagens
Enabling translations to further extend product globally would be helpful although the user interface is self-explanatory.
- Setor: Alimentação e bebidas
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Time and money saver
Avaliado em 04/03/2020
Fantastic
Fantastic
Vantagens
Easy to use, great support, no hardware to buy, saves us time and money with shorter calls to tech support, less time on site for field tech, overall customer satisfaction with less equipment downtime.
Desvantagens
Nothing really. The team was supportive and the feature set keeps growing.
- Setor: Pesquisa
- Porte da empresa: 11–50 funcionários
- Usado Outro durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Meets All Needs for Remote Instruction
Avaliado em 21/04/2020
Vantagens
I have used Help Lightning for 3 large research projects in the last 4 years and find it to be user friendly, reliable, and truly the next best thing to being one-on-one with the person on the other end of the help session. We have successfully used help lightning to provide instruction to adults ages 18-70+ and will continue to use this product to educate and instruct.
Desvantagens
We has a few issues with connection very early on, but in the past 2 years we haven't experienced any problems at all.
- Setor: Educação superior
- Porte da empresa: 10.000+ funcionários
- Usado Mensal durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 10.0 /10
terrific product!
Avaliado em 19/04/2020
We are using it primarily to help parents install car seats. An expert is in one location, such as...
We are using it primarily to help parents install car seats. An expert is in one location, such as a children's hospital, and the parent in another, such as their driveway. Help Lightning is performing beautifully for this task, among others.
Vantagens
The power of Help Lightning is deceiving. It's capacity to conduct remote teaching, training, repairing, guiding, etc. is truly extraordinary. It's easy to use and especially powerful to conduct complex tasks when two people are in different locations. Wow! Well worth it - should be on everyone's phone, tablet and computer.
Desvantagens
Nothing - very pleased with all it has to offer.
- Setor: Engenharia mecânica ou industrial
- Porte da empresa: 1.001–5.000 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
A solution for an immediate need... and a future journey towards servitization
Avaliado em 21/04/2020
Field engineers in some countries limited to visit customer sites due to coved 19
Internal support...
Field engineers in some countries limited to visit customer sites due to coved 19
Internal support due to travel restrictions
Remote support for more junior technicians
New service opportunities
Vantagens
The functionalities, the speed and ease of implementation, integration possibilities, the customer support
Desvantagens
We’ve requested a service report to be available for sending to provider and receiver of help after the connection. This CR is under revision
