Avaliações do yellow.ai

The Chatbot that responds timely and spontaneously with customer and the own Template creation for Commerce Marketing is the most likely feature

The chatbot at time doesn't identify the customer and the ticket creation gets missed though the Data base is provided

While the product was easy to install it was too childish and immature for a paying audience. It was hard as an interface for agents to grasp and we had to kill the project after investing several hours in making the product work.

The interface to chat and linking multiple channels was broken.

Ease of setup, and good API support for integration.

Console design, analytics and the mobile platform can get better

+ Integration with internal systems
+ Scalability to meet our requirements with new features
+ Service from the team
+ Chat agent and agent ticketing

+ User experience needs improvement
+ Multiple levels of permissions inbuilt for HR bot ( currently does not have common roles like an employee, Manager, HR, etc). It has user, admin, chat agent
+ Better reporting on the usage and quality of the chat responses

Features, AI chatbot, pricing of the yellow.ai were remarkably better than the other software that I evaluated

Nothing as of now. We did the integration, have built 3 chatbots so far, everything is working as anticipated

A major chunk of the incoming volume is handled by the bot itself. Only interactions which absolutely require human interactions are routed to the operations team, This has increased efficiency multifolds

Bit more features into the live chat agent dashboard and more focus on reports.

-Yellow.ai is super easy to use and offers a lot of channels to work with (Whatsapp , GBM, Text..) -Their AI-powered assistant can handle a wide range of customer inquiries and issues, which frees more of the CS time but also can be very versatile and sales/ marketing oriented The platform's analytics and reporting features are pretty decent, giving you insights on customer behaviour and feedback, and allowing you to make data-driven decisions to improve your customer experience.- easy to build chatbot (no code needed)

--The platform can be a bit pricey compared to some other AI-powered customer service solutions, so it may not be the best fit for businesses with a limited budget.-Customer support can be slow to respond to inquiries or issues, which can be frustrating if you need help right away.

Real time chatting with customer, file sharing, conversations, quick replies. Provide detailed reports of conversations, messages and agent activity. It has some of very useful features like quick agent switching & ticket filtering option to analyze the data.

You can not download ticket data for more than 30 days and this is limitation I don't like to have any software.

Insanely easy to set up, operate & use. Adding to this, they have an excellent support team to help you out in all possible scenarios. They have a very reasonable pricing model, which depends on your overall usage of the product.

Nothing as such. I love it : ) Few technical scopes of improvements feature-wise, but these are very well catered in their ever-evolving roadmap, so don't have to worry.

Ease of usability.
No Code Platform
No dependency on vendor

Integration limitations especially no built in connector for SQL

1. Customisation
2. Scalability
3. Multi Language Support
4. Integration

1. Ease of use
2. Customer Support
3. Intermittent Inconsistency of the bot

Ease of use and scalability are the main reasons we love and continue to use Yellow Messenger

Some critical features that are available in Messenger are not available in Cloud yet

Ready to Use SAAS, Easy to integrate, User Friendly

Cost on all the Services could be less ..

Easy to understand and the way they communicate with user

Need to be improve in reporting section .

It has great UI & is easy to implement. It has eased our work.

None. The product is great & has improved overtime.

Choice of diverse vernacular languages & flexibility of the team to implement customizations.

N/A as product is in implementation state.

I would say I like the flexibility and features the software offers. The option of either using UI for building a bot or completely sticking to coding is just simply amazing.

Keeping track of journey flow in the bot.

Easy To use and Everything can be Customization.

I didn't found anything specific as of now.

It is a ready-to-use platform with amazing cloud function options which is a blessing for the developers/Bot Builders.

Look & feel of the Platform as it gets updated with new features often.

Easy ability to integrate with multiple channels like WhatsApp, FB Messenger etc.

The platform gets updated often which is brilliant but if the developers could get notified about the updates & latest features, it would be helpful.

Also, most of the Documentation seems incomplete.