Detrack

4,7 (84)
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Classificação geral

4,7 /5
(84)
Relação qualidade/preço
4,5/5
Recursos
4,5/5
Praticidade
4,7/5
Suporte ao cliente
4,6/5

99%
dos usuários recomendam este app
Classificar por

84 avaliações

Avaliador Verificado
Classificação geral
  • Setor: Transporte rodoviário e ferroviário
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Excellent Software

Avaliado em 28/05/2020

wer easily. It has allowed us an easy way to organize (and in turn invoice) our work. It allows us...

wer easily. It has allowed us an easy way to organize (and in turn invoice) our work. It allows us to give the customer the access we want them to have easily to see the data relevant to them and gives our dispatch the ability to quickly make changes on the fly! The ability to upload routes and data from spreadsheet is excellent and (while we haven't used it), using an API to build in with other systems is very helpful also!

Vantagens

The versatility as well as the functionality. This could be used for any number of businesses that wanted to track vehicles and service work on the road while it's mainly focused on couriers. It's also easy to use...we taught 20 new drivers for a large product shipping how to use the software in about 3-5 mins each. Everyone operated it easily.

Desvantagens

It appears overwhelming at first, though there are lots of tutorials and support is readily available to help. They reply to emails quickly and are always helpful

Resposta do Detrack Systems

Thank you so much for your encouraging words.

As Detrack is designed to be user-friendly, we are extremely pleased to hear you've been able to teach 20 new drivers how to use Detrack with ease.

Our mission is also to provide businesses around the world access to both innovative and affordable technology to power their last mile deliveries, so we take extreme pride being able to present you a cost-effective solution that's reliable, scalable, and seamless to implement.

And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

Thank you once again for the positive review, and we hope Detrack will continue to serve all your last mile delivery needs for many more years to come.

Craig
Classificação geral
  • Setor: Transporte rodoviário e ferroviário
  • Porte da empresa: 11–50 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Good Transportation Management

Avaliado em 27/06/2024

I think overall it is decent. There are a couple of nuances like two orders with the same number...

I think overall it is decent. There are a couple of nuances like two orders with the same number not being flagged and being able to see email log as well that could be improved but overall this software gets it done!

Vantagens

The ability to upload and change information provided to a drivers handheld in almost real time.

Desvantagens

May seem trivial but not seeing the order of deliveries on the main screen when you have to move one around.

Resposta do Detrack Systems

Thank you for your review, Craig. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.

Liz
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 6.0 /10

Overall Happiness

Avaliado em 07/08/2024

Customer service has been wonderful. Time management and accountability of team has improved our...

Customer service has been wonderful. Time management and accountability of team has improved our business professionalism.

Vantagens

Time management and accountability of team

Desvantagens

The shortages + loss of map live tracking from our warehouse + driver.

Resposta do Detrack Systems

Thank you, Liz, for taking the time to provide valuable feedback about Detrack. We value your time and always strive to provide fast and efficient service. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.

Brett
Classificação geral
  • Setor: Transporte rodoviário e ferroviário
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Customers love it

Avaliado em 27/06/2024

Vantagens

Live tracking
Client Portal
Live etas
Automatic pods emailed

Desvantagens

Online portal should show less information to customers

Resposta do Detrack Systems

Thank you so much, Brett, for your five-star review! We are delighted to hear that you had a positive experience with us at Detrack. We appreciate your loyalty and continued trust in us.

Madat
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 201–500 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great Live tracking app

Avaliado em 27/06/2024

Vantagens

Easy to use app, very user-friendly and efficient.

Desvantagens

Does not do smart routes at the moment, hopefully this feature can be introduced even if at extra cost so we don't have to jump on a different system to do the routes.

Resposta do Detrack Systems

Thank you, Madat, for posting your positive review! We invite you to reach out to our team for any assistance with Detrack's routing features at https://www.detrack.com/get-in-touch-with-us/.

neil
Classificação geral
  • Setor: Impressão
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 8.0 /10

Delivery tracking

Avaliado em 29/07/2024

Vantagens

Ease of use, easy to set up.
real time delivery updates.
proof of delivery

Desvantagens

nothing

Resposta do Detrack Systems

Thank you for the great review, Neil! We appreciate your loyalty and continued trust in us. Our entire team here at Detrack works hard to deserve your loyalty.

Farhaan
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 1.001–5.000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Head of Innovation & Software Development

Avaliado em 06/09/2024

Vantagens

Support team & responsiveness
One stop solution for delivery

Desvantagens

NA - I don't see anything which i can mention on this

Resposta do Detrack Systems

Thank you, Farhaan for posting your positive review. At Detrack, we value your time and always strive to provide fast and efficient service. We are so pleased to hear our service was provided in a timely manner.

Jaen
Classificação geral
  • Setor: Hardware
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Detrack - CMF

Avaliado em 09/10/2024

We have never had issues with our deliveries

We have never had issues with our deliveries

Vantagens

Tracking deliveries and creating routes for drivers. Updating drivers trips in real time and tracking drivers progress

Desvantagens

that you cannot do vehicle inspection reports and also map high-risk areas.

Resposta do Detrack Systems

Thank you for your review, Jaen. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.

Jen
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

User Friendly

Avaliado em 29/07/2024

Vantagens

Detrack has been really good to use for our logistics team to book collections and deliveries. It's very User friendly and easy to navigate it's dashboard.

Desvantagens

I found the GPS Tracking not as good as the other one we use as its via the phone only.

Resposta do Detrack Systems

Thank you for your review, Jen! We are so pleased to hear you found Detrack to your liking and we'll continue to serve the best for you.

Geoffrey
Classificação geral
  • Setor: Transporte rodoviário e ferroviário
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

FANTASTIC SYSTEM

Avaliado em 26/06/2024

FANTASTIC. Transparent. On point, very fast, realtime updates and integration is seamless to our...

FANTASTIC. Transparent. On point, very fast, realtime updates and integration is seamless to our customer's systems.

Vantagens

Centralised system with all the features needed to run a courier service company.

Desvantagens

NOTHING. Absolutely love the system. Have had no problems with detrack and all the reports and PODs are very accurate.

Resposta do Detrack Systems

Hi Geoffrey, thank you so much for your five-star review! We are delighted to hear that you had a positive experience with us at Detrack. We appreciate your loyalty and continued trust in us.

Yen-Lyng
Classificação geral
  • Setor: Serviços meio ambientais
  • Porte da empresa: 2–10 funcionários
  • Usado Semanal durante Avaliação gratuita
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Good but needs some improvements

Avaliado em 17/07/2024

For the price it's good. Love the help on onboarding so far.

For the price it's good. Love the help on onboarding so far.

Vantagens

Easy setup. Responsive and helpful onboarding team. Affordable to start with a small fleet.

Desvantagens

Collection is a secondary feature as compared to Delivery. Makes things confusing sometimes. Reports formatting don't quite make sense. The 2 week trial is not enough to onboard anything so have to pay to setup.

Resposta do Detrack Systems

Thank you for your review, Yen-Lyng. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.

David
Classificação geral
  • Setor: Impressão
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

DeTrack for the Win

Avaliado em 16/05/2024

Overall very happy. The options we added have greatly enhanced our delivery and pickup overview.

Overall very happy. The options we added have greatly enhanced our delivery and pickup overview.

Vantagens

Proof of Delivery, Ease of adding jobs.

Desvantagens

Should be able to arrange jobs on screen for order you wish delivered. Drag to position.
Should have the option to see both pickup and delivery at same time.
Should be able to permanently update client without having to go to accounts. Add phone or specific detail.

Resposta do Detrack Systems

Great to hear you are enjoying Detrack David. We will take your suggestions onboard.
Love the shoutout - DeTrack for the Win!

Nevra
Classificação geral
  • Setor: Agricultura
  • Porte da empresa: 2–10 funcionários
  • Usado Semanal durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Supports advanced requirements & support is awesome

Avaliado em 08/04/2020

Excellent

Excellent

Vantagens

I needed to integrate it with an existing process and needed a few unusual features, like the ability to import a list of notification emails per delivery site. I learned the hard way that other delivery tracking/notification systems can't handle this. Before I started paying, I started with the free version and I got stuck with the file import. I emailed support thinking that, as a free user, I wouldn't get support, but I got an answer within a couple of hours AND it solved my problem! They attached the correct import spreadsheet and that fixed it.

Desvantagens

There's a few little quirks in using the software - eg the page in which I tried to put in my billing info was unresponsive. I used the chat feature and immediately got a response with a workaround solution. Also, it took me a while to figure out how to customize the different notification emails. You sort of have to go to multiple places but I now realize that the tremendous flexibility in how these emails are set up and what info they include make it tailor fit my needs and it's easy now.

Alternativas consideradas

Route4Me

Razões para mudar para o Detrack

Flexibility, value for money, great support, transparent pricing

Resposta do Detrack Systems

Hey, Nevra!

Thank you much for your kind, encouraging words. As always, our support team will do their best to solve any issue you're facing (regardless of the plan you're on), as our goal is for ALL Detrack users to have the best, seamless experience possible using our solution.

As we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

Thank you once again for the positive review, Nevra!

Carlo
Classificação geral
  • Setor: Hardware
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 8.0 /10

Fast efficiant delivery management system

Avaliado em 29/07/2024

Works like a charm and happy to use it for our office

Works like a charm and happy to use it for our office

Vantagens

Ease of setup to get up and running and delegate rights. Also easy to swap driver phone.

Desvantagens

The annual subscription costs are bit high for single delivery van

Resposta do Detrack Systems

Thank you, Carlo, for taking the time to provide valuable feedback about Detrack. We value your time and always strive to provide fast and efficient service. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.

Jo-Anne
Classificação geral
  • Setor: Impressão
  • Porte da empresa: 1.001–5.000 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Discount to be provided

Avaliado em 29/07/2024

Service exceptionally good, no major issues

Service exceptionally good, no major issues

Vantagens

Automation and most definitely the Notifications section from this software

Desvantagens

The fact that we are being charged more for the Route option

Resposta do Detrack Systems

Thank you so much, Jo-Anne, for your five-star review. We are delighted to hear that you had a positive experience with us at Detrack. We appreciate your loyalty and continued trust in us.

Wayne
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 8.0 /10

Detrack delivery system for a florist

Avaliado em 27/06/2024

Great experience, I even recommended this to other florists in the industry

Great experience, I even recommended this to other florists in the industry

Vantagens

Ease of use, ability to provide evidence of delivery.

Desvantagens

None, it has been working for a few years with no dramas

Resposta do Detrack Systems

Thank you, Wayne, for the positive review! We’re glad to hear that you were satisfied with your experience at Detrack and we'll continue to serve the best for our customers.

David
Classificação geral
  • Setor: Hardware
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

So far so good

Avaliado em 11/07/2024

Vantagens

We use Detrack and have one driver. We use it daily to receive electronic signatures for deliveries.

Desvantagens

It does not save addresses very easily.

Resposta do Detrack Systems

Thank you for your review, David. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.

Brad
Classificação geral
  • Setor: Bens de consumo
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Detrack Delivery App

Avaliado em 30/06/2024

had some issues to start, but all resolved

had some issues to start, but all resolved

Vantagens

Simple, intuitive, easy to use... but with great features

Desvantagens

Would love to be able to integrate my customer pricing

Resposta do Detrack Systems

Hi Brad, thank you for your review. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.

Mike
Classificação geral
  • Setor: Logística e cadeia de fornecimento
  • Porte da empresa: 2–10 funcionários
  • Usado Semanal durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Nice app for delivery

Avaliado em 19/07/2024

Vantagens

The driver app is easy to use
Very helpful customer support

Desvantagens

If there is an app for admin use will be perfect.

David
Classificação geral
  • Setor: Construção
  • Porte da empresa: 201–500 funcionários
  • Usado Semanal durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Rollout of Detrack

Avaliado em 16/05/2024

Very good. Highly recommend. Perfect for low cost proof of concept.

Very good. Highly recommend. Perfect for low cost proof of concept.

Vantagens

Ease of rollout. Cost. Functionality. Customer support is very good and helpful.

Desvantagens

Need for use of 3rd party text sms service.

Resposta do Detrack Systems

Thank you for the great review, David! We’re glad to hear that you were satisfied with your experience.

Garfield
Classificação geral
  • Setor: Logística e cadeia de fornecimento
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great App to start off with.

Avaliado em 04/08/2021

have been using it for the past years. overall is very gd and appreciate my friend for recommending...

have been using it for the past years. overall is very gd and appreciate my friend for recommending me this powerful app.

Vantagens

Ease of usage and real time tracking of product. Proof of delivery is almost as immediate. call and sms fuction is wonderfully in place.

Desvantagens

Unable to preview driver past route once driver offline.

Resposta do Detrack Systems

Hey Garfield,

Thank you so much for your encouraging words.

As Detrack is designed to be user-friendly, we are glad to hear you find our solution easy to use. We're also pleased to hear that you find our instantly generated E-PODs and notification features very useful.

And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

Thank you once again for the kind review, Garfield.

Bruce
Classificação geral
  • Setor: Serviços jurídicos
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Detrack provides all that we need for our deliveries

Avaliado em 26/07/2021

Vantagens

Easy to use, works well with our website. Useful features like map view and bulk updating deliveries are frequently used

Desvantagens

Sometimes it takes a short while to refresh but does so frequently enough

Resposta do Detrack Systems

Hey Bruce!

Thank you so much for your encouraging words.

As Detrack is designed with the ability to be seamlessly integrated with any current delivery process, we're glad to hear our solution works well with your website. We're also glad to know that our features like map view and bulk updating deliveries are frequently used.

And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

Thank you once again for the kind review, Bruce.

Bojan
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Very easy application

Avaliado em 04/08/2021

Before Detrack we plan the routes on paper and was a mess. With Detrack we have productive and...

Before Detrack we plan the routes on paper and was a mess. With Detrack we have productive and clean delivery planning i reporting for every single delivery.

Vantagens

The driver app is very useful. The admin panel is very good. Very easy and convenient delivery management. Delivery proof with images and geo tagging. Easy API configuration with our EPR software. Very easy configuration for SMS notification.

Desvantagens

GPS history on vehicles is missing. Group deliveries and organizing with which comes first and second and etc. is missing.

Resposta do Detrack Systems

Hey Bojan,

Thank you so much for your encouraging words.

As Detrack is designed to be user-friendly, we are glad to hear our solution is helping make delivery management very easy and convenient for you. We're also pleased to hear that you can seamlessly integrate Detrack with your current ERP software.

And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

Thank you once again for the kind review, Bojan.

Mei Lin
Classificação geral
  • Setor: Logística e cadeia de fornecimento
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

The Swiftest Response Team - Team Detrack!

Avaliado em 14/04/2020

For me, you can be the cheapest in the market. But the main thing is the human touchpoint. And I...

For me, you can be the cheapest in the market. But the main thing is the human touchpoint. And I can say for sure Detrack has nailed it! Their product team is the most responsive team I've ever dealt with. Any issues I've put across are all marvelously and swiftly resolved! This helps my company in being able to have a competitive edge in the market. Thank you, Team Detrack! And keep it up!

Vantagens

Tracking visibility, ease of use, intuitive.

Desvantagens

Auto-billing, real-time vehicle tracking, more reports needed.

Resposta do Detrack Systems

Hey Mei Lin,

Thank you so much for the encouraging words!

We do our best to go beyond simply answering a user's enquiry, but rather put ourselves in their shoes so we can proactively identify the concerns in their Detrack experience - and reduce the chances of such occurrences.

Detrack's mission has always been to provide businesses around the world instant access to the most innovative and affordable technology to power their last mile deliveries.

And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

Andy
Classificação geral
  • Setor: Logística e cadeia de fornecimento
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Value for money

Avaliado em 04/08/2021

Vantagens

Easy importing and exporting of data for daily management

Desvantagens

Picture uploaded by drivers could be auto focus for better picture quality

Resposta do Detrack Systems

Hey Andy,

Thank you so much for your positive review.

As Detrack is designed to be user-friendly, we are glad to hear you're having an easy time importing and exporting data for daily management.

And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

Thank you once again for the kind review, Andy.