Brivo Access

4,3 (49)
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Classificação geral

4,3 /5
(49)
Relação qualidade/preço
4,0/5
Recursos
4,0/5
Praticidade
4,2/5
Suporte ao cliente
4,2/5

82%
dos usuários recomendam este app
Classificar por

49 avaliações

Erica
Classificação geral
  • Setor: Instituições religiosas
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Fabulous Product!

Avaliado em 28/11/2023

I am so happy that we switched from Tru Portal! Brivo Access is easy to use and manage even for...

I am so happy that we switched from Tru Portal! Brivo Access is easy to use and manage even for people who are not tech savvy!

Vantagens

It is easy to use and the app is essential for me so that I can lock and unlock doors when I am not on site. It is easy to set up users, easy to use and manage. I can assign users temporary access in case they just need it for a short time.

Desvantagens

I love it all! Luckily we have been using our security company for a long time and they know all of the tunnels and access panels around the church. They had to do some creative wiring to hook up some of the panels but that isn't a Brivo thing. It is an old building thing!

Gary B.
Gary B.
Classificação geral
  • Setor: Imobiliárias
  • Porte da empresa: 11–50 funcionários
  • Usado Semanal durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

Great product, The worst customer service!!

Avaliado em 22/11/2023

Last repair was my last. I ripped out system. I would rather have a key and an intercom. Simple...

Last repair was my last. I ripped out system. I would rather have a key and an intercom. Simple system. It would take me 3-4 days to get anyone on the phone. After getting them on the phone, I would get transferred 6-7 times, and many times I got disconnected. It is very difficult to understand the person on the phone. Did I say frustration! To my real estate friends, run from this product due to the customer service. I inherited this system. The monthly is too expensive. They are about $70.00 per month, and others are $10.00 per month. It was all good until I needed help!

Vantagens

When it worked, it was a great product.

Desvantagens

Overpriced compared to competitors. Not just the product itself, but the monthly is 6-7 times more than the competition. The worst part about this product is the customer service. It is the worst customer service. If you don't mind, taking 3-4 days to resolve an issue, then this is your company.

Amir
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 201–500 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

Stay Away From Brivo

Avaliado em 08/04/2023

Many years as a user and now as a facility manager, I recommend stay away from any software based...

Many years as a user and now as a facility manager, I recommend stay away from any software based access control

Vantagens

Security which is totally oversold for its security control which a farse.

Desvantagens

Everything. This system is a pain to setup, control, manage and troubleshoot

Robert
Classificação geral
  • Setor: Segurança e investigações
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Modern Access Control

Avaliado em 17/03/2022

We spend less time managing the Brivo system than products from our past and more time reaping the...

We spend less time managing the Brivo system than products from our past and more time reaping the benefits of a cutting edge access control platform.

Vantagens

Brivo has documented processes and documentation on how they are constantly analizing threats and updating system to prevent a data breach. The user interface is very intuitive, even to a first-time-user.

Desvantagens

Feature requests can take a little longer than we like but this is due to the scrutiny and testing involved in launching new features; I suppose this is actually a positive thing. The Brivo team is constantly developing the product and expanding capability in ways that keep it on to of the industry. There is a reason they are the number 1 target for their competition, they absolutely dominate market share in the cloud access space because they are the best product, not because they have the most aggressive marketing strategy.

Jung
Classificação geral
  • Setor: Saúde, bem-estar e condicionamento físico
  • Porte da empresa: 501–1.000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Overview of Brivo Access

Avaliado em 17/03/2022

My overall experience with brivo as managing and creating users is nice so far.

My overall experience with brivo as managing and creating users is nice so far.

Vantagens

-Able to use your (nfc enabled) phone as key card
-Able to expire certain cards
-Able to suspend some one's access / profile

Desvantagens

-There aren't any apps for admins.
-Mobile website is hard to navigate.
-Phone as key is a premium feature

Carolina
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 5.001–10.000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Good cloud bases System

Avaliado em 23/11/2021

Vantagens

It is fairly easy to use.
It was very easy to add and remove employees.
The app provided a great solution for the end of physical keycards.

Desvantagens

Didn’t like the UI. A few times I tried to access the door my iPhone would open the Apple wallet.

James
Classificação geral
  • Setor: Construção
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Almost Done

Avaliado em 22/03/2022

Brivo - Does not get back or follow through with its promises as a company. I can list things we as...

Brivo - Does not get back or follow through with its promises as a company. I can list things we as dealers have been promised and have not one after another. I have to hound them to get any response. It is also very frustrating to see costs going up for fewer services. I do not have an issue with cost increases as long as values are created.

Vantagens

As a contractor that installs and runs only Brivo as their go-to, I like that I can train any HR person in 1 - 2 hours. turn over is high. so training is imperative to keep the system up.

Desvantagens

It is not close to being done. We are still waiting on things to be finished but they keep adding on to it. So it is good enough to sell but not complete. We have been pushing this for 3 years now. Also, the labelling in the program side is very inconsistent and if you did not use the system much you would not realize just what an issue this is.

Cam
Classificação geral
  • Setor: Software
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Notification Rules are Now Broken

Avaliado em 18/03/2022

The old UI was superior and more simple.

The old UI was superior and more simple.

Vantagens

Everything is great about Brivo really. I just have the one complaint.

Desvantagens

Ever since moving to access the notification rules are more cumbersome and time consuming to deal with. Previously, we were able to select from a list that was completely viewable and check off the ones that we wanted. Now we have to scroll through a list and individually select each rule, and then re-open the list again to select another. There is no way to do this quickly anymore, and now instead of taking me 30 seconds to create rules it takes literally ten minutes... why was this changed? It made the whole process much worse.

Additionally, new rules have been added that weren't before - with no description of what they do. I have no idea if I should/shouldn't be adding these extra rules. Something needs to be changed, or allow us to use onair classic for changing notification rules. We tried tech support but they had no idea what we meant.

Mary
Classificação geral
  • Setor: Gestão da educação
  • Porte da empresa: 1.001–5.000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Solid

Avaliado em 17/03/2022

Positive but one of our current partners has been disappointing.

Positive but one of our current partners has been disappointing.

Vantagens

We utilize the scheduling and group scheduling to help control access to our buildings.

Desvantagens

Some of the features are a bit clunky, but that comes with any software. There are always workarounds.

Joanne
Classificação geral
  • Setor: Instalações e serviços de lazer
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 2.0 /10

Granville's Brivo Review

Avaliado em 25/03/2022

I was exztremely happy with Brivo until the new system.

I was exztremely happy with Brivo until the new system.

Vantagens

The ability to create badges within the system.

Desvantagens

Look up selection for users in the new system is only by last name, this does not work for Granville at all.
Our staff spend too much time trying to find users and sometimes can't if we do not have a correct name.
This is not helpful.

Hillel
Classificação geral
  • Setor: Seguros
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Long time Brivo customer

Avaliado em 22/03/2022

Vantagens

Brivo is very intuitive and easy to deploy and to use. We are able to centrally manage all access control from a single interface regardless of which office locations the person needs access to.

Desvantagens

I find that the new version of the portal is more difficult to use than the old version. The reporting interface also needs to be redone as it's not very user-friendly.

Jenny
Classificação geral
  • Setor: Imóveis comerciais
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 7.0 /10

Workplace Manager review

Avaliado em 11/10/2022

Great! No issues that I am aware of from an admin perspective, users find it easy enough to...

Great! No issues that I am aware of from an admin perspective, users find it easy enough to install/use on a daily basis. Overall, brivo is reliable.

Vantagens

Brivo is relatively easy for an non-IT person to manager. Our low voltage vendor installed the physical hardware and helped created doors/etc on the dashboard. Once everything was installed, I was able to create a group for our employees. Management of users (onboarding/offboard/troubleshooting) is relatively easy...I am not our IT support, so when issues scale above my knowledge base I will call brivo support. Luckily I haven't had any issues...so I haven't called support yet.

For what it's worth, I have a pretty good base-understanding of access control systems (as in, I can create a group, user, pull some reporting, etc).

Desvantagens

too many apps, why is there a badge app/admin app? would be great to funnel all services/functions under 1 app. I'm actually pretty sure there are three apps.

Spencer
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 501–1.000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 8.0 /10

Good product, but two requests

Avaliado em 22/03/2022

The system has allowed us to standardize access to buildings and centrally manage our users' keys. ...

The system has allowed us to standardize access to buildings and centrally manage our users' keys. We can limit their access when necessary or lock out building access in emergencies. All of this and more has been very helpful to our organization.

Vantagens

The web interface is easy to use and effective/stable. Changes seem to propagate to the panels quickly. I really like that the events stream in real-time and that the reports can be scheduled and emailed on the schedule.

Desvantagens

My main complaint is that card numbers do not sync from Active Directory. This means that, every time we assign/reassign a proximity card, I have to log into the interface to change it, even though we already store that in AD. I have requested this before but the company said they wouldn't allow that.

An alternative would be API access so that I could integrate it with my existing change process. But you have to PAY for API access?! I've never heard of that before - this is the only service we have with that requirement.

Other than that, the system works very well.

Susan
Classificação geral
  • Setor: Imobiliárias
  • Porte da empresa: 10.000+ funcionários
  • Usado Semanal durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 10.0 /10

Access in the palm of your hand

Avaliado em 01/07/2022

Vantagens

What I enjoy most about using this app is the ease of use and ability to access my office at any time of the day or night without having to worry about having the right key or contacting the right person to let me in. It is safe and secure and super convenient.

Desvantagens

If you are a first time user, you have to coordinate your first time use based on a scheduled time in order for your code not to expire.

Jennifer
Classificação geral
  • Setor: Administração pública
  • Porte da empresa: 51–200 funcionários
  • Usado Mensal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

STFD Review

Avaliado em 22/03/2022

Our overall experience has been good. It is easy to train new employees on the system.

Our overall experience has been good. It is easy to train new employees on the system.

Vantagens

This software is very easy to use. It is also very easy to make changes, updates, etc.

Desvantagens

I don't feel that it is easy to educate/help yourself with this software. The help information could be a little more detailed. Although, the customer service is very friendly and helpful.

Carl
Classificação geral
  • Setor: Instituições religiosas
  • Porte da empresa: 201–500 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Brivo Access - where did the print features go?

Avaliado em 17/03/2022

Indispensable

Indispensable

Vantagens

Ability to open doors, change schedules dynamically on any web pager

Desvantagens

The print features from the previous version no longer available

Jamie
Classificação geral
  • Setor: Educação superior
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Brivo Review

Avaliado em 25/03/2022

We have had a positive experience overall with Brivo. Then one con I listed could be something...

We have had a positive experience overall with Brivo. Then one con I listed could be something that I just haven't figured out yet. We have also had to have some assistance from Brivo support and that expereince was very positive.

Vantagens

The automatic door schedule removes the risk of someone forgetting to physically lock an entrance door at night. Badge access is also great because it is easier to control than using a physical key. Handing out physical keys allows someone access to a building 24/7. With badge access we can control building access.

Desvantagens

I have not figured out how to add multiple schedules to a door. We have one building that I would like to allow to lock around 4pm every Tuesday and Thursday and then unlock again from 6-9pm, but I cannot figure out how to the second time frame. We just end up leaving the door unlocked the entire time.

Donna
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Senior Community Brivo Access

Avaliado em 17/03/2022

I love it as I am learning.

I love it as I am learning.

Vantagens

The fact that although I have not been properly trained, it is easy to navigate.

Desvantagens

I do not like that duplicates can be administered without some type of notification that this is happening.

Elizabeth
Classificação geral
  • Setor: Imobiliárias
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 7.0 /10

Platform needs more adjustments.

Avaliado em 18/03/2022

Vantagens

The app allows you to open a door remotely.

Desvantagens

Brivo Classic onair was much more user friendly than the new version. The reporting features are not conducive for large databases. The databases should be able to be sorted more efficiently. When searching for a user name, you have to turn 30 pages of users if the name starts with a commonly used letter.

Robert
Classificação geral
  • Setor: Segurança e investigações
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 1.0 /10

Worked Good For the first year but not now

Avaliado em 22/03/2022

If it could stay working, it's fine but now the customer hates the product

If it could stay working, it's fine but now the customer hates the product

Vantagens

At first it was easy to operate but now it's a lot more difficult. Not happy

Desvantagens

Constant failure on the Boards, Tech Support is Horrible and Product Fails too much

Joshua
Classificação geral
  • Setor: Saúde, bem-estar e condicionamento físico
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Love Brivo Access

Avaliado em 22/03/2022

It's really good.

It's really good.

Vantagens

Ease of use and ability to do an audit to see who comes in and out of the building

Desvantagens

The occasional outage. We use the mobile app primarily instead of a pin or physical badge. The app outage is the difference between someone having a "good experience" or "bad experience" at our business. The only other thing that bothers me is the ability to not transfer mobile passes when a user gets a new phone.

I understand it's a security concern from an IT perspective. The blame gets shifted on the staff when it does. If there was a way to manage the issues that cause outages I would wear a brivo shirt to work everyday. (redundancy in the servers that manage the database)

Kris
Classificação geral
  • Setor: Imobiliárias
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Brivo Assessment

Avaliado em 29/03/2022

Overall brivo has provided the facility management we needed

Overall brivo has provided the facility management we needed

Vantagens

Having the ability to remotely unlock doors has been invaluable

Desvantagens

When the platform was upgraded I had difficulty moving to the new platform with the new administrators code and password it took some time with customer service to figure it out

Holly
Classificação geral
  • Setor: Imobiliárias
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Property Management Usage

Avaliado em 17/03/2022

We have been using Brivo exclusively for access management for 11+ years and are very happy wit hit.

We have been using Brivo exclusively for access management for 11+ years and are very happy wit hit.

Vantagens

Ease of use and login to software is extremely useful to us

Desvantagens

I do not like that software does not identify the actual number of the fob used, only the name.

Sakada
Classificação geral
  • Setor: Segurança e investigações
  • Porte da empresa: 11–50 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

FSG Brivo Review

Avaliado em 22/03/2022

We're still learning Brivo Access

We're still learning Brivo Access

Vantagens

Ease of Access from web portal or mobile app. Usability is fairly easy even for novice users

Desvantagens

3rd party integrations are clunky, have had syncing issues with 2N, Schlage Allegion, and with Alula. Only integrations without issue is with Eagle Eye, Salto, and Assa Abloy

Pat
Classificação geral
  • Setor: Plástico
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 5.0 /10

Review

Avaliado em 24/03/2022

Satisfactory for the most part.

Satisfactory for the most part.

Vantagens

Integration was handled through our IT department and was easy.

Desvantagens

Reporting features; configuration of reports is poor.