Avaliações do WATI

My overall experience with Wati has been positive. It effectively enhances customer engagement by making communication via WhatsApp seamless and more manageable. The automation features are particularly beneficial for businesses with a high volume of customer interactions, helping to maintain a personal touch while improving efficiency. While the pricing and setup complexity may pose challenges for some, the features and capabilities Wati provides are well worth considering for businesses looking to improve their communication strategy.

We've been using WATI since last 2 years at GetSupp. After the initial onboarding and integration, we were able to quickly get started with our use cases such as - retention, QnA flows, cart flows and more.
We like how the platform is easy to learn and gives you flexibility to experiment quickly. There is also a detailed repository of how to/ what to use cases along with case studies and examples.
The APIs are comprehensive, reliable and accompanies with proper documentation for our team to get started.
Over all we are happy with WATI and will definitely recommend it to budding/ growing consumer business across the world!

Bad experience. I do not have option to shift from Wati as many of the things will get disturbed, else would have changed

overall its featured and integrations are very good but no customer support.

Implementation of chatbots and easy webhook to get the data instantenously. Connecting the flow of data from wati to google sheets has been hassle free and data is complete as per customisation and instantaneously updated.

We've been using Wati for over a year now, and it's been nothing short of amazing.

Amazing value for the price paid, I run 30% of my business sales on it, and generate customer love through automated messaging

Wati provided easy plug and play to kickstart your campaigns with most needed integration in place (CRMs).

The onboarding took not more than 24 hours. And our first campaign was running within 48 hours.

The analytics however could be better. They can integrate AI to help correcting message templates especially to enable easy approval process.

Creating short basic bot automation is fairly easy l. However these bots can be very simple and complex functions are not possible.

The support team however can be far far better. Most times the queries are answered with links to DIY articles and videos, which is not helpful.

Analytics is okay for basic insights however the product could have much better functionality to combine analytics across campaigns, run comparative studies and A/B testing within the tool.

WATI has significantly simplified managing multiple conversations for us and our clients. The platform enables fast, automated communication that boosts engagement without additional complexity. It's a highly reliable and scalable tool that aligns perfectly with our mission of helping creators and businesses grow online.

It's been a great tool for connecting with our customers.

Great experience, I like it and its easy to use and to integrate in our processes

ati's analytics and reporting tools have provided us with valuable insights into our customer interactions, enabling us to make data-driven decisions that have positively impacted our customer satisfaction. The support team at Wati has been incredibly responsive and helpful, always ready to assist with any questions or issues we’ve encountered.

Wati has been a game-changer for our business, providing a powerful, reliable, and user-friendly solution for managing customer communications. We highly recommend Wati to any business looking to enhance their customer engagement through WhatsApp.

It's good , we have been using this from last 2 yrs

WATI has been an excellent addition to our marketing toolkit. The user interface is clean and intuitive, making it easy for both my team and clients to navigate and use effectively. The onboarding process was smooth, and the customer support team was extremely helpful, guiding us through every step with patience. My clients have particularly enjoyed the seamless communication it enables via WhatsApp, improving engagement and response times. It has simplified our workflows and allowed us to manage customer interactions efficiently. I highly recommend WATI for businesses looking to streamline communication and enhance their overall customer experience.

My overall experience good and I am enjoying to grow my business

When we needed a way to integrate Whatsapp functionality into our win32 Claims management software (Proclaim) I was able to narrow it down to a few for testing.

The RET API Wati have implemented is very good, easy to develop for and works well. The web GUI and template maintenance system is also very easy to use.

I had to use WATI support to troubleshoot a brief outage one time in the last year, but it was resolved quickly. Their support got back to me quickly and communicated well.

I would recommend WATI to anyo9en who wants an out of the box team inbox for Whatsapp, or an easy to implement REST API.

WATI is very reliable when we use it directly through the platform but the pricing and maintenance charges are relatively on the higher side. Moreover, the prepaid plan makes it difficult to launch sudden high-volume campaigns without recharging.

Overall it started as an exciting project and opportunity, then as prices started going up, Wati started limiting what they're offering in each plan in order to get you to upgrade, and the worse for us is when we need help we just can't reach them any more. So overall experience is highly deteriorating, but being a Business WhatsApp number manager, you are STUCK with them. You can't port business numbers between different Business API providers. So if you wanna switch to a better competitor, you'll have to transition all your customers from one number to another.

This tool has allowed us to create personalized customer experiences with ease. We’ve seen an increase in engagement and conversions since implementing WATI. It’s intuitive, and the automation options are just what we needed!

Overall, Wati has proven to be an invaluable tool for our customer care and marketing efforts. It has not only enhanced our communication with customers but also helped us grow our business. We highly recommend Wati to any organization looking to leverage WhatsApp for customer engagement and marketing.

Overall, my experience with Wati has been positive. I've recommended it to several customers, and we've successfully implemented it across our systems and theirs. We use both the basic and advanced packages, and they have proven to be the right choices for the needs of our selected customers. Despite the minor drawbacks, we are quite happy with Wati and look forward to continued use and future improvements.

WATI is a great tool for businesses that rely on WhatsApp to engage with their clients at scale. The features offered, such as template management, automation, and reporting, make it a strong platform for businesses looking to streamline client communication.

i am Aneel Kumar Chintha, Chairman & Managing Director, Amaravathi Software Innovations Pvt. Ltd., we are using WATI since 5 years and its great experiance, we dilivered to WATI tool to so many clients.