Avaliações do WATI

- Wide range of integrations & API, especially liked integration with Hubspot and Google Sheets.
- Good Chatbot creation UI
- Launching newer features faster.

- Deliverability sometimes gets throttled, but it's mostly on meta's problem.
- UI of their mobile app, but they have redesigned it now.

Best thing about Wati is the creation of work flows and easy to use interface in terms of template and integrations, have been using it for over an year now for multiple clients.

Pros -

1. Ease of setup, Wati is quite easy to setup and did not require any code even in it's initial phase.

2. Creation of Template and chatbots - One of the KPI's of Wati is it's user friendly interface. Creation of Template and it's preview meanwhile on the backend creating a chatbot is very convenient and it does offer a lot of options to customise the flow of chatbots.

In terms of lead generation it is tough to get the analytics data on the dashboard. While exporting the users who have replied we can get their name and phone numbers but the replies are missing.

Pretty easy to use admin interface. Bot functionality and integrations are upto the mark.

Not having an account manager. Though wati has created excellent video content for self learning, an account manager facility would go a long way towards building complex products.

Wati offers excellent customer support, helping users resolve issues quickly and efficiently.

While the basic features are easy to use, mastering some of the more advanced functionalities may require a bit of a learning curve.

ATI.io is a platform designed to enhance business communication through WhatsApp, providing various features that streamline customer interactions. It has seamless User-Friendly Interface, Automation Capabilities, Integration with Popular Tools like Google Sheets, WooCommerce, and Zapier. Multi-User Access. It stands out for its ease of use, robust automation features, and the ability to integrate seamlessly with other tools, making it a preferred choice for businesses looking to enhance their customer engagement through WhatsApp.

Customer Support, Reporting Limitations, Pricing Concerns

It was very easy to set up, and as a small start-up at the time they really did dedicate attention to helping us connect our number, get a green tick etc. Chats are easy to manage, even though not as smooth of a UI as you're used to with WhatsApp.

Support has gone towards WORSE in the last 2 years since we're using it. We're on a Pro plan, promised with a 24/7 Live support, but they have been using their own automation tools against us basically. You can't reach any live person at all lately, you're just sent in circles using chats. Then chats ask you to email them, which is not what you're paying for when you read 24/7 Live support.

I have been using Wati for 2 years now. We have built and extensively integrated system with our LMS. We used to send reminder, track attendance, send wallet information, leave information, class joining links, and notes. The consumer reached out to us through Wati for any queries, and we automated 90% of the queries through their inbuilt workflows, and that helped us optmised out cost. With just 1 Customer Suppoer agent, we were able to server almost 1000 students, handling 100 of classes everyday, across 3 different time zone.

Wati is an amazingly powerful tool for any business.

The payment transaction failed many times, but I think it might be my card issue.

I liked the easy-to-understand interface and features and the best part is scheduling the 1-1 reminders for webinars and other online events for our clients.

It's confusing sometimes in which category you should get the template approved, whether it should be in Marketing or utility and sometimes gets approved in utility and sometimes it does not get approved.

Powerful multi-agent support and automation.
Seamless integration with CRM tools.
Detailed analytics for tracking performance.
Reliable customer support and a user-friendly interface.

Pricing can be high for businesses with heavy message usage.
Initial API setup may require technical knowledge.
Limited flexibility for smaller businesses with budget constraints.

Broadcast, Template Suggestions are good at wati, espaicially chatbot creations are at top in the market

Pricing is too much high comparetively with other vendors

The seamless integration with WhatsApp Business and the user-friendly interface make WATI a standout solution. It simplifies communication with customers, especially with features like automated messaging, contact segmentation, and template management. Their customer support is responsive and knowledgeable, ensuring any issues are quickly resolved. The platform's ability to handle multiple conversations at once is invaluable for businesses looking to scale efficiently.

The pricing could be more flexible for smaller businesses or startups. Additionally, some advanced features like analytics could be more robust, offering deeper insights into customer interactions.

Its very easy set up method. User friendly interface that make anyone can easily operate. as I set up for my clients and training them how to use. Its easy and make my time manageable.

Price range difficulties for SMBs. I could suggest sometimes the settings changes of the WATI.