Avaliações do SuperSaaS

Easy to use, clear and available to customise many different booking options.
I have been using it for 6 years but would like to see more frequently improvements

Not having enough colours on each schedule and not being able to merge calendars with different schedules.
Clients cannot book multiple classes as shopping basket is not available.
Need to work with other payment systems (world pay....

Lots of features and great and very fast support, the saas is fast and everything works, so I would recomend it.

The user interface is not easy and sometimes not logical, this could use some work, however the most important thing is that it works great.

I used this SuperSaas during pandemic in our church and it's reliable when it comes to online reservations. It's very easy to configure and to setup.

The reporting tool is very limited. Sometimes it's so hard to view the lists of names in the reservations textbox. With limit number of reservations based on the plan.

So far I have been able to create any kind of schedule to meet any needs I have. It's very customizable. I also like that I can upgrade and downgrade (or even cancel) my subscription as my needs change.

Very little. Perhaps the large number of options is a little overwhelming, but it's not hard to figure them out.

Overall, Supersaas is a great appointment and scheduling system. It is extremely customizable.

It has an awkward and complex credit based way of taking online payments for bookings.

Supersaas has made scheduling a breeze for us! We schedule 5 different spaces and this software makes it easy for our customers to book themselves!

It's missing an option to pay via bank debit, which would be nice and the phone software is a bit complicated to use.... But overall has most of the features we need.

High personalisation, easy to use for clients to make, reschedule and cancel appointements. There have been many positive remarks about the good overview of available slots. I was considering to work with a call center / telephone service for my agenda but with Supersaas there are no mix ups and no time lost in finding a slot that suits. Occasionally people have difficulty registering - these are generally elderly or less computer literate persons .

The biggest inconvenience for me is the lack of personalistation of the reminder message. The start time and end time of the appointment seems to be confusing in the text as people regularly show up when their slot is ending. If only the start time would be mentioned the client would not read over it and notice only the last bit of the sentence.
The schedule on mobile devices has a different interface and the button to see desk top version has to be tapped. It is not clear how to change this setting. Sadly this button is on the bottom of the screen and you need to scroll down al the way - lots of people do not find this button.

Ease of use and availability to clients at all hours. Ease of changing hours. Choice of colors. It's nice to have the ability to look at past and future appointments as well as current appointments.

Administrator cannot put in e-mail of client on the admin screen. Feedback from clients that it isn't user friendly on their phones.

- the download feature and
- the way that you can change the layout, look and messaging

Ummm....... I guess that it doesn't come with themes like Windows desktop for appearance - you could still do something like that but it would take a lot more work

This program is really easy to use! I use it to keep track of all of my music gigs. It’s great because it helps all of the members of my band stay organized and be able to easily track our upcoming performances. We’ve been really happy with this scheduling system and are happy to stay with it in the future.

It would be nice if there was a way to track repeat clients who book us for multiple gigs. This may be a feature that we just haven’t discovered yet. So, if that’s the case it would be great to have customer on-boarding to make sure we’re using the software to it’s full capabilities.

Ease of use .
Simple layout.
very less efforts on Admin to set it up.
The features.

The notifications and reminder method can improve.
Reporting Features can be better
They don't support corporate billing

I had a team of paid experts to compare and contrast the many options available at our choosing out there for our companies' needs! We also included, customizing our own scheduler by hiring an I.T. crew to build exactly what we would want it to have! While working on many aspects, options out there, the marketing team came across SuperSaaS! They vetted it out, began using it in a beta style testing format without myself or my team involved. Finally, after many options we had to choose from they pitched us SuperSaaS! By far, it has blown me away on how nicely it works and is so easy to use! I would highly recommend this to anyone wishing to have a simplified version of scheduling or appointments taken care of on the web using SuperSaaS! So inexpensive too!!! It's truly a win, win!

Honestly, not much to say in regard to things we didn't like about it!

This software is very quick to learn and easy to use both for me as an Administrator and for my employees as program users.

It seems as though my Service Providers fall off the authorized user list if they don't work for a semester. I have to check each semester to make sure all of my employees are still listed and add those back who have fallen off the list.

I like that it’s easy to use and that my clients can create a login and book appts for themselves.

I think it could look better and that the UI could use an update to be more inline with what users expect to see in 2018.

That is integrated with my website calendar seamlessly

limited financial connectivity, like working with banking POS systems like Moneris

The best customer service - they are so quick (responses within the hour, sometimes within minutes!), and always provides the answers I'm looking for.

Some functionality is clunky. We offer lots of series-classes that students must sign up for all sessions the functions available to handle this doesn't fully fit our needs, so over the years we've added in some manual workarounds. There also isn't a "shopping cart" option for students to add several items and check out and pay at once, they have to pay individually which is clunky for our users.

The flexibility to create and maintain many different types of booking schedules and configure them exactly to our needs. It is functionally very rich and the support staff are very quick and efficient in answering any queries.

I'm struggling to answer this question. There is so much configurability that I've yet to find a gap.

Flexibility of use and flexibility of pricing, with payment according to volume used, which makes it ideal for small and growing businesses. Easy to use for our customers.

We would have liked to have more colour options for the different classes that we set up.

I like this software because it is easy to use, easy to configure, and it has many features that work well with my client base. The web based service makes it accessible.

I do not like that the credit system is not as dynamic. I wish when I cancel bookings, the credits return to the customer. As well, when I reduce the number of hours booked, the credits return to the customer automatically. I wish I could get reports for individual customer/clients about the number of credits they use up in a month.

I used this software to automate the process of signing up study participants for my PhD research studies. It saved me tens of hours and countless emails and phone calls (not to mention the frustration that accompanies that process) with potential participants.

It's great that participants can find times that are best for them and sign up without ever contacting me. They could also change their booking or withdraw without any hassle. My study also required multiple sessions, which SuperSaas could handle.

Automated booking confirmation emails and text message reminders are another great, time saving feature.

The price is very fair for the time and stress it saved me.

Highly recommended!

Dealing effectively with multiple sessions took some work / trial-and-error / creative thinking. I think this was only because I had specific requirements for timing and order of the sessions, which the software didn't specifically cater for. It did end up working very well, but required clear instructions to ensure participants didn't sign up to sessions in the wrong order.

I'd like to see a more polished user interface. What my participants see is certainly functional but it would be nice if the design of the booking page could be more modern and customisable.