Accelo

4,5 (172)
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Software de automação para todas as empresas de serviços profissionais.

Classificação geral

4,5 /5
(172)
Relação qualidade/preço
4,3/5
Recursos
4,4/5
Praticidade
4,2/5
Suporte ao cliente
4,5/5

92%
dos usuários recomendam este app
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172 avaliações

maykon
Classificação geral
  • Setor: Engenharia civil
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Arkon-Accelo

Avaliado em 12/03/2023

No geral, o Accelo é um bom software de gestão de projetos, mas há espaço para melhorias em termos...

No geral, o Accelo é um bom software de gestão de projetos, mas há espaço para melhorias em termos de usabilidade e suporte ao cliente.

Vantagens

A função de controle do progresso de tarefas é uma das minhas favoritas, ela me permite facilmente monitorar o progresso das minhas tarefas e garantir que eu estou cumprindo os prazos.

Desvantagens

Como usuário do Accelo, sinto que algumas funcionalidades são bastante limitadas. Por exemplo, a integração com outros aplicativos e softwares é um pouco complicada e requer muitos passos. Além disso, a interface do usuário pode ser confusa para usuários iniciantes e pode levar um tempo para se acostumar. Também acho que o suporte ao cliente poderia ser melhorado, já que algumas vezes tive problemas que levaram um tempo para serem resolvidos.

Resposta do Accelo

Hi Maykon, we appreciate you taking the time to share your feedback. We're glad to hear that Accelo has been helpful in managing projects and tracking your task progress, but we're sorry to hear that your customer support experience has not been completely satisfactory. We'd love to have the opportunity to learn more about your experience and help resolve the issue. Please don't hesitate to reach out to our Support team at [email protected] and our team would be happy to discuss this further.

Kavindu Githsara
Kavindu Githsara
Classificação geral
  • Setor: E-Learning
  • Porte da empresa: 11–50 funcionários
  • Usado Semanal durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

A Comprehensive Project Management Tool

Avaliado em 22/02/2023

Overall, Accelo is a comprehensive project management software that offers a wide range of features...

Overall, Accelo is a comprehensive project management software that offers a wide range of features and integrations. Its ability to automate repetitive tasks, create custom workflows, and streamline operations make it an ideal tool for businesses that handle large projects. While it may take some time to master, the benefits that Accelo offers make it a worthwhile investment for businesses looking to improve their project management capabilities.

Vantagens

Accelo is a powerful project management software that streamlines operations and allows teams to manage our work efficiently. One of the most significant benefits of Accelo is its integration with various tools such as Gmail, G Suite, Office 365, and QuickBooks. This integration enables us to manage customer data, projects, tasks, and billing in one place, which significantly simplifies the workflow. Accelo's automation features help users save time and eliminate repetitive tasks. Its smart scheduling tools and calendar integration enable us to allocate time effectively and manage our workload. We can also assign tasks, track progress, and set deadlines for the our members to ensure timely delivery of projects. One of the standout features of Accelo is its ability to create custom workflows that meet our unique requirements. The software offers customizable templates, which can be tailored to specific workflows, making it easy to manage a wide range of projects.

Desvantagens

However, Accelo's complexity may make it difficult for new users to get up to speed quickly. The software has a steep learning curve and may require some training to use effectively.

Resposta do Accelo

Hi Kavindu Githsara, thank you for taking the time to leave a review! We are glad to hear that helped your team work more efficiently and is helping consolidate your client work into one centralized system. We really appreciate hearing about your positive experience with the platform and want to thank you again for taking the time to share your feedback!

Rob
Rob
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Ongoing clever innovation keeps this product fresh

Avaliado em 02/11/2016

Accelo solves the problem of double handling data when progressing clients from sales to work in...

Accelo solves the problem of double handling data when progressing clients from sales to work in progress and maintaining ongoing work for that client. This saves time and cost... In the past we had to re-enter the contact details from a CRM, after the lead became a client, into a Project Management system, for service delivery, then into a Support tool, to manage ongoing work. A single license with Accelo was cheaper, than other software systems combined.

Vantagens

I like that Accelo combines almost all facets of my business in one application. Not only do I get CRM & sales capability, I also get job/task tracking, project management, support ticketing, and billing! There is integration with key third party apps so I rarely have to go anywhere else to run the business.
I also like the user community engagement and level of communication to keep informed on product development.

Desvantagens

It is hard to dislike anything given all the recent improvements, but next I'd like to see a payroll feature, so either I can export timesheet data to a third party application or run a payroll process within Accelo.

Joshua
Classificação geral
  • Setor: Consultoria de gestão
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

I couldn't function without Accelo, but it still drives me crazy!

Avaliado em 24/07/2018

Vantagens

It has so many features that it's light years ahead of anything else I've tried and I've been through dozens of programs. I'm probably using 10% of the features yet it's still indispensable. I love how I can set different rates for different clients, even the same clients but for different projects. I can fairly easily track my time and send invoices.

Desvantagens

That said, Accelo is so utterly confusing, that if you don't already have a complex management system that you're converting from, and is one which you already mastered, you can get very easily overwhelmed by the differences between Retainers, Tickets, Projects. You can attempt to just use one of them and see how it works for you, but then certain items won't be billable if not set up with the correct item. I wish they had templates set-up already designed for different industries, where they had instructions of how to setup and perform specific processes for your needs. Then a guide to stages to go to the next complexity of tools. I feel like I can't move forward for fear of breaking the 10% I'm able to use properly (or improperly). Support is very poor and only available via email. It can take a day for a response and I find myself having a week long back and forth on something that would take just a few minutes via phone.

Resposta do Accelo

Hi Joshua, sorry for the frustrations with support. Since your review we've invested a lot into building out our support team, and have also introduced options for real-time support for users who want/need it for their businesses.

Anna
Anna
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 51–200 funcionários
  • Usado Semanal durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

The most cost-effective tool for managing large scale projects.

Avaliado em 18/04/2020

Accelo is a service that has allowed me to achieve very important objectives for our organization,...

Accelo is a service that has allowed me to achieve very important objectives for our organization, its integration to CRM system is excellent for us to manage different projects, its agility and productivity is what has allowed us to obtain very favorable results in the last years. It offers a very customizable system to use effectively in the problems that users require to solve, I have several years using this software and it has given me an extraordinary experience, it is available at a very accessible price for everyone, it really is an excellent software and I recommend it very much.

Vantagens

I love working with Accelo because it is a very accessible service for my company, its high performance allows us to manage projects with high performance and my team loves it because of how convenient it is, the tool is available to access from Windows and Android. One factor that makes this software ideal for anyone even without technical knowledge is that it has excellent training available for inexperienced people, its high customization and its wide interface make an excellent experience that motivates people to want to work with this software every day at all times.

Desvantagens

The software has constant updates which is an advantage and disadvantage at the same time to work, the main advantage is that it keeps all your system updated to the most innovative technology and the disadvantage is that for people to adapt to the software makes this very challenging because of the constant changes that are seen.

Dave
Dave
Classificação geral
  • Setor: Publicidade e marketing
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Excellent tool for a Marketing Agency looking to get hold of productivity

Avaliado em 02/11/2016

We are solving many problems with Accelo, from project scheduling and timesheeting through to sales...

We are solving many problems with Accelo, from project scheduling and timesheeting through to sales forecasting and email tracking.

We use Accelo for the following:
Contract Management
Project Management
Professional Service Automation
CRM

Vantagens

Before we used Accelo, time spent on work was gathered via a rather ugly Outlook task list workaround, which was neither practical nor scaleable. Accelo's project and retainer scheduling functionality allows us to book-in large projects much more easily than before, and also ensures that time is tracked more accurately, allowing senior management to find true profitability of projects and marketing services.

Desvantagens

Of course there are a few elements of Accelo that could be improved, but one of the benefits of working with Accelo is that they listen to their clients. I am constantly in touch with Geoff and the team to offer ideas and help with beta testing, which makes me feel like a valued customer.

Amel
Amel
Classificação geral
  • Setor: Publicidade e marketing
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 8.0 /10

Teamwork and report

Avaliado em 17/07/2019

Vantagens

It's the perfect app for teamwork, log your time, make a report and to let you know where the project is heading.
Easy tracking of the project and who is working on it.

Desvantagens

It's not that easy to set at first.
You need to be careful when you tracking you.
The reports are not very easy to read and you cannot have them in pdf.
You have to report the exact time that you were working on each task.
Unfortunately, as sometimes I am doing many tasks at the same time its not really realistic for me to track the exact time.

Alternativas consideradas

Everhour

Razões para mudar para o Accelo

The setting and the report are more visual. You can have them in pdf. Easiest to see how many time each team member logged. You can track minutes or hour.

Resposta do Accelo

Thanks for your feedback, Amel! I'm hoping that the work we're doing on with reporting right now will be something you find a lot of value from!

Will
Will
Classificação geral
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great solution for bringing all of our prospect and project management together

Avaliado em 01/11/2016

We are a small company without a dedicated business development of sales team. Accelo really helps...

We are a small company without a dedicated business development of sales team. Accelo really helps with keeping on top of new leads and following them through to project setup and delivery. As the Principal in this it has allowed me to be much more in touch of when leads are being neglected or projects are stagnating.
In addition, the time keeping functions allow us to bull approximately 10% more hours, just by keeping better logs

Vantagens

Having all of our leads and project management in one place allows us to follow through relationships with prospective and current clients, right from the initial contact to project delivery and follow up.

Desvantagens

The learning curve is quite high and on boarding new employees takes some time. This just needs the procedures set up but it does take resources in a small company.

Loris
Loris
Classificação geral
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

One stop Solution

Avaliado em 04/11/2016

Accelo is one of the most systematic and organized application. I opted for the free trial and was...

Accelo is one of the most systematic and organized application. I opted for the free trial and was very much pleased with what it offered. It a system or strategy that helped me managing client interactions, dealing with future and current customers, optimizing and systematizing relationships between them. It is a cloud-based CRM platform, which allows me to stay connected with the client information whenever and from wherever. All the requirements to satisfy a client could be done online through the AffinityLive application. It also integrates nicely with other applications such as Google related applications (Google Mail, Contacts, and Calendar). The user interface is easy to use and navigate. Glad I came across it. I am so relieved all the work is done easily with this.

Vantagens

It can seamlessly be integrated with all leading platforms.
It helps accumulate everything at one place be it CRM, Email, Project Management, Support Ticketing etc.
They have one of the best support services.

Desvantagens

The only con that i find in it is that it is abit tough to learn at one shot. So new ones take some time in getting handy with it.

Maria
Classificação geral
  • Setor: Gestão da educação
  • Porte da empresa: 1.001–5.000 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Accelo Works Impressively: A Great Project Management Tool

Avaliado em 02/04/2024

Vantagens

Accelo has easy to implement features, making it a top project management tool.
Accelo has affordable features.

Desvantagens

I do not dislike Accelo at all.
Accelo is the best.

Jackson
Classificação geral
  • Setor: Saúde, bem-estar e condicionamento físico
  • Porte da empresa: 1.001–5.000 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Accelo Is Effective to Use

Avaliado em 14/03/2024

Vantagens

I like the capabilities of Accelo.
Accelo has an amazing support team.

Desvantagens

No dislikes for Accelo.
Accelo has been impressive.

Avaliador Verificado
Classificação geral
  • Setor: Software
  • Porte da empresa: 11–50 funcionários
  • Usado Outro durante Avaliação gratuita
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 6.0 /10

Full of functions which provides compliexity

Avaliado em 15/02/2019

They have tried to satisfy so many requirements in enterprises. This became their system complicated...

They have tried to satisfy so many requirements in enterprises. This became their system complicated and difficult to work.

Vantagens

1. It Supports a comprehensive variety of activities in an enterprise including CRM, Sales, Projects, Tickets & Requests, Contracts & Retainers, Tasks & Activities (Operations)
2. There are good API’s for integration with other systems.
3. It seems that they have published their API code in GitHub, so programmers can join and improve their API Code.
4. There is good integration with Google including google contact and google calendar
5. Very good Setting for “Module Titles” so a variety of users can customize the application based on their own industry and literature
6. Supporting the concepts of “Default Billable Rate” and “Default Cost Rate” for any user is really nice for having a costing system and evaluate the profitability of every customer.
7. A task can be against so many concepts including Project, Period, Ticket, Sales, which provide great flexibility for software.
8. The Idea of Task Board is really nice and this is a very good tool for monitoring tasks and keep them in mind
9. Mentioning about their blog is good for creating loyalty

Desvantagens

1. They tried to have a good responsive web application, but they were not fully successful in this case. Some of the icons on the upper toolbar will not accessible when the size of browser is in its minimum width. Alternatively, when the “List of Activities” is open and I change the width of browser, some of the texts will be override on each other.
2. Defining tasks is not very user friendly. For example when we want to define a new task and we don’t enter anything in the textbox of “Search Accelo for Company or Work” the Error Message is “Against field is required” this is right that the empty field is marked by a red box, but it is not very clear and user cannot guess which is the “Against Field”; because even there is no tooltip for it.
3. Some of the Help Videos are not updated based on the last version of the application. For example, a Video about timesheet just shows Weekly Timesheet and not Daily Timesheet which it seems that this menu has been added recently.
4. Application Setting is really complicated and full of different options for everything. Learning this comprehensive setting is difficult. It was better; there would be a “Search” to find whatever an administrator is looking for it.
5. A task can be assigned just to one person. It means that there is no common task for team members.

Ryan
Ryan
Classificação geral
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Good At Lots, Not Great At Anything

Avaliado em 01/11/2016

Accelo is a decent platform that aims high in their feature set, but with mediocre results. We were...

Accelo is a decent platform that aims high in their feature set, but with mediocre results. We were attracted by the number of integrations available, but some of those have since been removed.

I am encouraged by the pace of development, so it's quite possible these features will grow in maturity in the near future.

Vantagens

The platform has a number of serviceable solutions that integrate well with each other, and with Google Apps / Gmail. The onboarding options are helpful and support staff are very friendly.
The Retainer tool does a decent job of managing recurring tasks and commitments once you figure out how to use it.

Desvantagens

Unorthodox vocabulary, modules operate differently from class leaders, so the learning curve is significant and that can impair adoption across a team.
None of the modules can reasonably be called best-of-breed - but most are still useful.
- The Ticket system is a far cry from Zendesk, but still good enough.
- The quote feature doesn't stack up to Quote Roller, so we still use QR for sales proposals. Accelo used to support integration with Quote Roller, but no longer does.
- We tried to get by with their Project Management tool, but everyone gave up. Now we use JIRA for major projects.
- We have multiple businesses operating in different currencies, so we reply on Xero for accounting, and Freshbooks for invoicing.

Resposta do Accelo

Thanks for your review, Ryan. Since you posted it we've been working very very hard with dozens of people in our design, development, QA and other product teams to make the product great. And we're going to keep working on making it better.

Avaliador Verificado
Classificação geral
  • Setor: Fabricação elétrica/eletrônica
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Wildly underrated email integration and excellent business process automation

Avaliado em 05/02/2019

Accelo customer service is excellent. They are very responsive, quick to fix any issues that arise,...

Accelo customer service is excellent. They are very responsive, quick to fix any issues that arise, and are always working on improvements and new features.

Vantagens

The email integration is fantastic, allowing for automatic email capture from all of our team, customers, and suppliers while simultaneously addressing the need for privacy controls in that solution. Most other solutions require the team to manually interact to add those interactions and, well, that just doesn't happen. I don't think Accelo touts that functionality nearly as much as they should.

The ability to automate our business processes is a tremendous value as well. Consistency, minimizing mistakes, and reducing training time of new employees are critical factors for our success and this type of automation has proven to be worth the effort it takes to set it up correctly.

Desvantagens

The target market for Accelo is primarily agencies/service-based companies that invoice time and materials. We are an Electronics Manufacturing company and as such, there are many aspects of Accelo that aren't highly applicable in our environment (though we've been surprised on how we've been able to tailor it suit our needs!). With that, there are many features that just don't apply.

DANIEL
Classificação geral
  • Setor: Consultoria de gestão
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 6.0 /10

COMPLICATED COMPARE TO ANOTHER SOLUTIONS OUT THERE

Avaliado em 13/12/2018

I GIVE THIS QUALIFICATION TO ACCELO CAUSE COMPARE TO OTHER SOLUTIONS IN THE MARKET IS VERY...

I GIVE THIS QUALIFICATION TO ACCELO CAUSE COMPARE TO OTHER SOLUTIONS IN THE MARKET IS VERY DIFFICULT TO DEPLOY WHEN YOU DONT PAY WITH THE DIRECT VENDOR THE SERVICES. I BELIVE THAT THERES OTHERS TOOL´S MORE INTUITIVE OUT THER

Vantagens

ALL YOUR INFORMATION IN ONE PLACE SECURE AND MOST OF THE TIME AVAILABLE, ALSO YOU CAN GET ACCESS FROM ALL YOUR FAVORITE DEVICE´S.

Desvantagens

IS VERY DIFFICULT TO CONFIGURED IT IF YOU DON´T PAY THE ACCELO IMPLEMENTATION, IS NOT SO INTUITIVE AS OTHER SOLUTIONS IN THE MARKET, PEOPLE GETS VERY FRUSTRATED WITH THIS TOOL.

Resposta do Accelo

Thanks for your feedback, Daniel. It certainly is a balance to strike when deciding whether to build a product which has more power and complexity vs keeping it simple but resulting in people having to use many products to do their job or run their business.

While most technology companies choose the later path - do less, be easier, and make it the responsibility of the user/business owner to try and make sense of multiple systems - we've chosen to go the other direction, with a focus on giving businesses a powerful product to run their business. Since no two businesses are the same, this usually also means more configuration/setup (since it is designed to really run all the client work in your business).

As much as we'd love to have a product which was truly self-serve and didn't require implementation, configuration & training for our clients to be really successful, the reality is that services (from Accelo or one of our partners) are necessary for most businesses to be successful

Avaliador Verificado
Classificação geral
  • Setor: Publicidade e marketing
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 1.0 /10

Beware of what you're getting into

Avaliado em 03/11/2017

Vantagens

The tool is very powerful. It has a lot of features that allow you to do time tracking, project management, client communication, invoicing and much more. I think because it is trying to be so many things, it is lacking in most all of those areas and the user experience and overall feature set is quite cumbersome and falls below expectations for the money.

Desvantagens

The tool is overly complicated and lacks what you would consider basic features in so many ways. Our team of 8 people spent over 200 hours learning the tool and we are still learning and still frustrated weekly. They try to say that you can make the tool do about anything you want, but doing even the basics requires a tremendous amount of time. Things that should take 30 seconds often take multiple minutes. The system loads pages so slowly that it's not uncommon to watch the wheel spin for 30+ seconds which seems like an eternity when you are trying to work. I would not purchase the tool again and I would not recommend it to others unless you have a full time staff of IT or super users who will do nothing but manage the tool.

Resposta do Accelo

Hi there,

I'm sorry to hear that you have had a negative experience with Accelo so far. We offer support via email or over the phone, we are happy to offer any help needed in configuring Accelo to best fit your needs.

Feel free to reach out to us: [email protected]

Christian
Classificação geral
  • Setor: Contabilidade
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Amazing CRM and Project Management Tool for your small or midsize biz

Avaliado em 01/11/2016

At the same time this online tool comes out of the box ready to run and play, it also allows you...

At the same time this online tool comes out of the box ready to run and play, it also allows you and your business to customize the workflows and projects skeletons to shape to your business requirements... Zero coding programing... everything is very intuitive, visual and helps you manage and delegate the entire process since the moment the client/customer knocks the door to approving and billing. It's helping my business grow and helping create accountability across our teams and employees.

Vantagens

At the same time this online tool comes out of the box ready to run and play, it also allows you and your business to customize the workflows and projects skeletons to shape to your business... Zero Programing with Coding.. everything is very intuitive, visual and helps you manage and delegate the entire process since the moment the client/customer knocks the door to approving and billing. It's helping my business grow and helping create accountability across our teams and employees.

Desvantagens

needs improvement in mobile app. need to provide better training on setting up when starting from scratch, even after paying for the full initial setup package.. still needed to invest internal time to personalize the tool to our requirements

Randy
Classificação geral
  • Setor: Publicidade e marketing
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Accelo Helps Our Digital Marketing Agency Stay Accurate and Efficient

Avaliado em 08/02/2019

We receive regular updates from the Accelo team about their ongoing development to enhance their...

We receive regular updates from the Accelo team about their ongoing development to enhance their platform. It is encouraging to see their commitment to investing in their product.

Vantagens

Accelo does a good job helping our marketing agency setup and manage retainers for clients and manage the budget of time they have available. In addition, Accelo allows us to manage website design and development projects down to the minute and helps us ensure projects are on-time and on-budget.
If needed, we can produce an audit trail of work performed for a client in a moment's notice. Our website management team also uses Accelo to manage the hundreds of tickets that are received from clients needing changes to their websites.

Desvantagens

Although Accelo includes a CRM component, this is perhaps the weakest part of their platform at this time.

Katy
Classificação geral
  • Setor: Publicidade e marketing
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Use this Everyday

Avaliado em 11/02/2021

I use this everyday and I love when our company transferred over to this software. We are so much...

I use this everyday and I love when our company transferred over to this software. We are so much more organized and work better as a team within this program.

Vantagens

I love how organized you can be as a whole within the company. Everything seems to transfer well between coworkers and keeps us extremely organized.

Desvantagens

There are things I feel like are more difficult to understand but I also feel like that is mostly user error. When it comes to creating PO's I think the process could be easier inside of that to go ahead and create an expense.

Resposta do Accelo

Thanks Katy for the great feedback! We'd love for you to share any additional information on your experience with creating PO's and expenses, and how you think it could be improved within our Ideas Forum (ideas.accelo.com). Thanks for being a part of the Accelo community.

Rachel
Classificação geral
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente

Easy to learn with helpful staff

Avaliado em 27/05/2015

Pros
- easy to use especially with the guides and you tubes and google searches. It can be hard...

Pros
- easy to use especially with the guides and you tubes and google searches. It can be hard sometimes to understand the answer but I just ask a question and the team answer for me.
- the ideas field is excellent as there are a number of solutions already posted for problems which you can use to adapt to your settings.
- constant upgrades and improvements. The team recognize that the product needs to be alot of different things to different companies and are constantly improving and upgrading each section so it is more versatile.

Cons
- unable to set multiple bill rates per engineer. Our rates vary per job for the one engineer. With the version we have we are unable to set multiple rates. However I do believe this is possible with a different version.
- Quotes section - would be great to be able to import our template to make it easier to use. However Affinity have already communicated that Quotes is a work in progress with more improvements expected in Q3/Q4

Overall
- it is an easy to use tool that suits our business needs. We have the basic access but are still able to manipulate data and reports to get what we need.
- Each day I learn more and more about the tool which is also enjoyable as we see how it helps our sales team each day.
- The team who answer all of my questions (and I have ALOT) are really helpful and break down the answers into a language I understand. I have no HTML background or programming background so for technical engineers to be able to translate a product into a language that the lay-person understands really is an excellent skill to have (and rare).

Resposta do Accelo

Hi Rachel,

Thank you for your candid and honest review. We are always looking to improve our product and appreciate the feedback you provided. Please let us know if there is anything else we can do.

Kevin
Classificação geral
  • Setor: Software
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Visibility is the key

Avaliado em 29/03/2019

What happened in my business today, is the burning question Accelo helps me answer.

What happened in my business today, is the burning question Accelo helps me answer.

Vantagens

Across all our different revenue streams, tickets, contracts, projects we can for the first time, incredibly easily track activity and therefore see Profit per employee and Profit per Contract / Project / Ticket alot more easily.

Desvantagens

It doesn't really suit a software consultancy although strides into Adaptive Project Management are definitly steps in the right direction, and I have no doubt the Accelo team will continue to listen to customers and improve at a rapid rate as they have done for quite a number of years now.

Mike
Classificação geral
  • Setor: Design gráfico
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Simplifies task management and billable time

Avaliado em 26/03/2020

Overall, Accelo makes our daily lives as designers much simpler. We are still learning something...

Overall, Accelo makes our daily lives as designers much simpler. We are still learning something new and helpful within the software every day and their customer support is VERY on top of questions and concerns.

Vantagens

Integration with Gmail makes creating tasks from emails very easy. The ability to create projects by client makes keeping tasks organized and logging time a breeze.

Desvantagens

Accelo can definitely seem intimidating at first as there are a ton of menus that can take time to familiarize yourself with.

Avaliador Verificado
Classificação geral
  • Setor: Alimentação e bebidas
  • Porte da empresa: 2–10 funcionários
  • Usado Semanal durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Programming and planning platform...

Avaliado em 28/06/2022

Vantagens

Excellent platform with advanced features and easy to use. Accelo is part of the facilitation of operations within the company.
Excellent quality ratio of the different functionalities and price of the monthly subscription.

Desvantagens

Accelo can take enough time to master all the services offered.

Nate
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Solid Service Desk tool for the money.

Avaliado em 14/12/2018

Vantagens

I like the affordability. We are a new MSP and this was a great entry level service desk tool for our company.

Desvantagens

There are some moments that feel unfinished. The email system for alerts and tickets is clunky and has been my least favorite piece of this offering. I was able to make it work, but I don't love the workflow and there are a lot of extra steps that seem unneeded in general. I understand that the idea is to leave it open and able to be customized, but I for one would have much preferred a solid base build that required much less configuration. It leaves the end user feeling like I did the job of an architect instead of a more complete out of box experience. I think people want a more plug and play experience from a service desk tool. It took weeks of configurations to get it to the point of being usable in a real world way. Sandboxing wasn't an option as we needed a production ready tool now, not 3 weeks from now.

Carly
Classificação geral
  • Setor: Publicidade e marketing
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Easy and Effective Project Management System

Avaliado em 14/12/2018

Vantagens

How easy it makes scheduling my day, week and month. My time management skills have vastly improved since using Accelo.

Desvantagens

With any software, there is room for improvement. Little tweaks here and there, but overall the software is great.