Avaliações do Chargebee
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92 avaliações
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Enabling Businesses to Monetize their Subscription Models Effectively
Avaliado em 16/02/2023
Additionally, Chargebee's customer support and documentation are well-regarded, with many users...
Additionally, Chargebee's customer support and documentation are well-regarded, with many users praising the company's responsiveness and helpfulness in resolving any issues or answering questions
Vantagens
Streamline your subscription management with Chargebee's all-in-one platform,Chargebee's powerful billing and revenue automation features make subscription management a breeze,Get paid faster and grow your business with Chargebee's flexible payment options
Desvantagens
Chargebee's revenue recognition capabilities give you accurate insights into your business's financial health.
- Setor: Software
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Subscription management you can rely on
Avaliado em 14/09/2023
Its been great to use Chargebee and we have absolutely no regrets about out decision.
Its been great to use Chargebee and we have absolutely no regrets about out decision.
Vantagens
The system is fast and provides a great development experience.
Desvantagens
The changes to the platform's product catalog means that switching to the newest version is a lot of work. As the older version is still supported, this is not a big deal however helping with the migration would be very welcome.
Alternativas consideradas
StripeRazões para mudar para o Chargebee
We wanted flexibility with payment gateways and a tool dedicated to subscription management.- Setor: Software
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Grossly incompentant
Avaliado em 21/07/2019
If I could do things over again I would have selected a similar provider even if I was forced to...
If I could do things over again I would have selected a similar provider even if I was forced to pay several hundred dollars per month it would have obviously been worth it. Now I have to make the decision of whether I want to potentially lose over half my subscribers again like the last time I switched billing systems (to Chargebee) or accept that I'm locked in for life.
Vantagens
Easy to set up and has a good API. Support is good and fast response so long as the issues are simple and don't involve anything technical.
Desvantagens
The backend system is grossly unoptimized to the point many of my customers cannot be billed anymore. I was not informed of these issues when signing up and was promised that the system would be able to handle my very specific usecase. It clearly can't despite me giving them actual numbers. I've already lost over $6000 in charges I can't add to my customers' invoices and a few thousand dollars in invoices that can't be generated. For the past two months I've been unable to add charges for any of my customers and keep getting the runaround by different support agents as to what the cause is. First I was told I was violating a 150 API calls per minute limit despite the fact that not a single call had gone through successfully in the entire time period they were citing but also I'm skeptical of because each API call I make to their service takes between 2 and 10 seconds to complete. Now I'm told I need to batch things weekly because adding charges to my customers is too taxing on their CPUs. Billing line items should scale linearly but it is clear from how quickly their API bogs down that it scales exponentially for them at best and likely even worse. I never had this problem with my previous provider and they aren't even a billing or invoicing company.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 11–50 funcionários
- Usado Mensal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Good subscription charging tool, could be more intuitive to use
Avaliado em 25/10/2024
Vantagens
Fairly easy to set up subscriptions-based charges, as well as one-off charges. Easy to change customer details
Desvantagens
Seems very clunky sometimes, and UI is not the best it could be
- Setor: Software
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Chargebee experience
Avaliado em 27/04/2022
Vantagens
It's really easy to use and handles everything for you + it has great documentation for developers and I havem't encoutered any kind of bug which is truly amazing. Chargebee is basically perfect!
Desvantagens
Didn't find any cons, maybe it can get confusing seen the amount of settings but there is documentation made to help you.
- Setor: Software
- Porte da empresa: 11–50 funcionários
- Usado Semanal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
ChargeBee
Avaliado em 10/04/2024
Vantagens
Great software to gather customer billing info
Desvantagens
Hubspot/CRM integration is not great, we haven’t been able to transfer all necessary info
- Setor: Serviços de informação
- Porte da empresa: 11–50 funcionários
- Usado Mensal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Best SaaS subscription billing platform
Avaliado em 13/12/2022
Vantagens
I have been using Chargebee for over a year now and I am completely in love with it. It's the best SaaS subscription billing platform out there and I would highly recommend it to anyone looking to start a subscription based business. The customer service is also fantastic, they are always available to help and their responses are quick.
Desvantagens
Some of configuration is complex to understand. But thier customer support is quick to help us.
Alternativas consideradas
Stripe
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Best tool for billing and recurring
Avaliado em 23/12/2022
Vantagens
As a business owner, I know how hard it is to manage the bill. Chargebee makes the process seamless and easy. It's great for recurring subscriptions and provides the best customer service experience. Chargebee is the best billing and recurring tool I've ever used. The interface is clean and easy to use, plus it has a lot of features that make it worth the price. I love that they have integrations with so many other platforms, like Slack or Zapier. It's really helped us save time on our billing process in particular.
Desvantagens
I don't have any complaints at this time.
- Setor: Software
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Great system, very easy for start ups
Avaliado em 03/03/2022
Despite not being able to afford many of the features our package is still totally fit for purpose...
Despite not being able to afford many of the features our package is still totally fit for purpose and has helped our business grow since we were founded, and the cusotmer support is incredible.
Vantagens
This system is very simple to use and makes setting up subscription management for a tech start up simple. It provides great customer overview and we have it integrated using APIs and zapier into our CRM as well directly into our app to ensure that access and user numbers are controlled by whether a cusotmer has an active subscription.
Desvantagens
There are a lot of amazing features that you can only access with much more expensive plans.
Resposta do Chargebee
Thanks so much for your positive feedback Jo. We really appreciate the time you took to write such a detailed review! Your feedback enables us here at Chargebee to further develop our products and services. In addition, your review will help our future customers to make more informed purchase decisions. Please do not hesitate to share any other feedback you have in the future. Thanks again for being an advocate for Chargebee.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Excellent billing s/w for SaaS businesses.
Avaliado em 03/05/2022
The business problem we are solving with Chargebee is managing our Subscription-based billing and...
The business problem we are solving with Chargebee is managing our Subscription-based billing and invoicing. It has streamlined it very well for us, bar a few hiccups here and there. The support has been tremendous and it has overall been a pleasant experience.
Vantagens
I loved the interface, and how easy it was to set things up for our subscription-based billing. Some of the things I really liked are creating plans, coupons, add-ons, sending payment links, updating invoices and customer info, AND how all of these work seamlessly with each other.
Desvantagens
I would have liked more customisation in terms of invoicing, for eg: set a subscription and add add-hoc line items in it in the middle of the subscription cycle. Another thing which could be improved is the integration with our CRM (Hubspot). Plenty of times, the deal creation from Chargebee to Hubspot either didn't work, or worked differently from the expected behaviour, in spite of setting things up as instructed.
- Setor: Hotelaria
- Porte da empresa: 11–50 funcionários
- Usado Semanal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Chargebee
Avaliado em 17/11/2023
Vantagens
Chargebee provides excellent customer services
Desvantagens
Can be expensive for small businesses.
- Setor: Engenharia civil
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Imperfect, but still pretty good
Avaliado em 18/10/2022
Mostly positive. Myself (non-technical) and my technical team have been able to integrate with our...
Mostly positive. Myself (non-technical) and my technical team have been able to integrate with our product and website with few issues aside from the previously mentioned requests. Also, my email with Chargebee is [email protected] (old email) even though I have [email protected] listed here.
Vantagens
I'm able to handle my payment processing, recurring subscriptions, license validation, reports and more all from the same product.
Desvantagens
Usually support is helpful but there have been a few times when the feature just isn't available and there was no timetable given as to when it could be added (or how I could make sure the development team received my request). Two examples- you can't hide the subscription amount when someone is signing up for a free trial and if you have a free trial assigned to a plan the user can't skip the free trial if they want to be charged immediately (you can help them with this on the backend, which adds friction).
- Setor: Telecomunicações
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Great product and even better Customer Support
Avaliado em 04/10/2022
We are efficient in new client onboarding and subscription processes because of Chargebee. We were...
We are efficient in new client onboarding and subscription processes because of Chargebee. We were manually raising invoices before but with Chargebee the process is simplified and very effective.
Vantagens
We have a SMB and Enterprise Sales team and use Chargebee for accounting and subscription purposes to great effect. Invoicing a new client is very easy and UI is super fluid. We have raised a couple of tickets when we encountered bugs but their Customer Success team got in touch with us and solved it within a day.
Desvantagens
There were bugs (duplicate invoice created, client email not registering etc) these happen more frequently than we'd like. It's not that much of a problem because they get resolved super quick
- Setor: Segurança de rede e informática
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Our perfect subscription manager
Avaliado em 02/11/2018
Vantagens
We rely on Chargebee to manage subscriptions to our product. It's easy to use and to be integrated, and offers many features such as invoicing, TAX calculator based on location, several plans, offline payments, etc. Customer Support is great and they always hear what you say.
Besides managing your subscriptions, it does something very important. By using their payment form on your website, you can easily integrate with several payment processors. This is especially important if you have payments that have been rejected by one processor and you can send them to another processor. It also reduces the dependency on one single processor.
Desvantagens
The only thing that comes to mind is that the invoices it produces are not legal in some countries. For instance, in my country, invoicing software needs to be certified and to produce a SAF-T file with all invoices, that we need to submit to tax authorities. Since Chargebee doesn't do any of that, I need to have a separate invoicing platform.
- Setor: Software
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Basically, perfect in all aspects
Avaliado em 24/01/2019
We're ourselves are SaaS product, and use Chargebee as a backend for our payments and billing. We...
We're ourselves are SaaS product, and use Chargebee as a backend for our payments and billing. We extensively use addons and various combinations of subscription plans.
I couldn't name another product that I would be that happy with as I am with Chargebee.
Vantagens
- Perfect UX/UI: all the filters, mass operations, detailed settings are available just as I need them, never think a second where to find a function I need
- Great API & integration support
- Very powerful analytics (especially with RevenueStory)
- Awesome support
- A very, very carefully and thoughtfully planned interface with a deep understanding of the user.
Desvantagens
I faced literally two issues through the course of 6 years using Chargebee in production.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Excellent product and service
Avaliado em 30/08/2022
It's been great to have more than an API as our billing provider. CB is a true partner.
It's been great to have more than an API as our billing provider. CB is a true partner.
Vantagens
Chargebee makes it painless to manage subscription billing on top of a payment processor or gateway, along with a modern interface from a team that "gets" SaaS. But the best part is their attention to you as a customer and their willingness to meet or exceed your expectations repeatedly. As a startup, this is invaluable.
Desvantagens
As with any critical service, there are occasional data migrations or updates that must be navigated, but the CB team has always made this as easy as possible.
- Setor: Software
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Chargebee
Avaliado em 29/07/2020
This is the first software that I have used and I found it very easy to learn. I spent a morning...
This is the first software that I have used and I found it very easy to learn. I spent a morning going thorugh and learning the ropes and was an expert by the afternoon! Their customer service is awesome and provides great help. However, because it is easy to use, I have not had to use their help more than once.
Vantagens
Chargebee is easy to use and quick to learn. You are able to access subscriptions with ease. Creating email templates to be sent out is easy. You can view all of your subscriptions on one page or you can add filters to find one specific subscription, too.
Desvantagens
With the email templates, you have to make sure that the client you are sending an email to, has to be in a filter, otherwise, you send it to your entire client base.
- Setor: Software
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Excellent subscription management platform
Avaliado em 24/10/2019
Overall a very capable subscription management tool with great integrations and great support them!
Overall a very capable subscription management tool with great integrations and great support them!
Vantagens
Excellent platform to manage your Saas Business. Great, very easy to use integrations with many vendors (Stripe, QuickBooks, Zapier, etc). Highly customizable settings for everything: email templates, the general look, and even the workflow & the custom fields.
Desvantagens
Takes some time to get used to how to work together with your app and integrate everything to work flawlessly, but it worth it. I just wished that when the client has to select the quantity of their licenses, you could edit the label from Quantity to "users" or "licenses".
Alternativas consideradas
StripeRazões para mudar para o Chargebee
Integrations is a big plus!
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Really ease the pain of implementing payment processing
Avaliado em 13/02/2019
Vantagens
Really ease the pain of implementing payment processing. I have tried implementing Braintree without Chargebee and it was a nightmare.
Desvantagens
I have nothing to complain. They are improving all the time and doing its job.
- Setor: Veterinária
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Great for startups
Avaliado em 19/04/2022
Every interaction with them has been great. They are always friendly and helpful, responding in the...
Every interaction with them has been great. They are always friendly and helpful, responding in the appropriate amount of time based on the request.
Vantagens
It is really helpful to have a place to start with all the templates and architecture. I was able to configure everything myself with no need for a developer.
Desvantagens
Although it is a good thing that you can't just go in and delete things, the "archive" function still shows the custom fields to choose from in the email templates. Later in time, someone else may not know not to use it.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 11–50 funcionários
- Usado Semanal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Payments simplified
Avaliado em 06/09/2016
We have been using Chargebee for over 6 months now and the experience has been nothing but great....
We have been using Chargebee for over 6 months now and the experience has been nothing but great. The setup and onboarding is amazingly simple. From a developer point of view, integration process has been clearly chalked out and documentation is crisp and to the point. The pricing plan itself is very encouraging. 50K dollars are processed without any cost.
Vantagens
- Pricing plan
- Integration and Documentation
- Ability to setup coupons
- Direct integration with affiliate systems
Desvantagens
Setting up payments in multiple currency requires a bit of a workaround but again its sorted out.
- Setor: Maquinário
- Porte da empresa: 11–50 funcionários
- Usado Semanal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
"Very convenient and flexible service"
Avaliado em 02/01/2022
Exchanges and membership the executives is really simple and coordinating the framework with our...
Exchanges and membership the executives is really simple and coordinating the framework with our CRM was extremely speedy and powerful. The presentation of the organization expanded as it is truly simple to explore between our CRM and chargebee frameworks.
Vantagens
UI and straightforwardness. Everything is set consistently and regardless of whether you have a past encounter with Chargebee it's exceptionally simple to become acclimated to it. Effortlessness and a speedy expectation to absorb information make it an extraordinary apparatus for all exchange based cycles.
Desvantagens
In some cases we get issues with webhooks and API's on our different member framework that is associated with Chargebee, however I'm certain it is handily fixed. We trust that these reconciliations issues will be settled.
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Fonte da avaliação
Classificação geral
Great API Docs and Fantastic customer support
Avaliado em 02/01/2013
I first heard of Chargebee after doing some trial integration of both Chargify and Spreedly with...
I first heard of Chargebee after doing some trial integration of both Chargify and Spreedly with our new SaaS app rocketmailmerge.com. A quick look over their API documentation and we were off to work integrating their system with our billing and customer management. Chargebee's API was very easy to integrate, it took only 1 day to get up and running on their sandbox due to their great example code.
As an Australian Startup it's very difficult to find a payment manager that can connect to a payment gateway to process USD. Fortunately Chargebee integrates with both Worldpay and eWay. We use Worldpay as our payment gateway so it was paramount that our payment manager supported them. Not only do they support them but about 25 other payment gateways should we ever need to change payment gateways.
Chargebee's fees are dirt cheap which makes it a great option for startups who are bootstrapping their building. Their pricing is very competitive and was the best I could find on the market.
The team at Chargebee are very helpful and always respond quickly to support emails. Any questions we've had have been answered in detail and the team is a pleasure to communicate with. I will be using and recommending the Chargebee billing platform for all my future projects.
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Fonte da avaliação
Classificação geral
Chargebee is great!
Avaliado em 18/05/2013
Our small local professional org / non-profit was looking for a newsletter / member management...
Our small local professional org / non-profit was looking for a newsletter / member management system that was supported and not going to break the bank. During our investigations of MailChimp, we learned about Chargebee. While a relatively new company, we were given confidence by MailChimp's endorsement. We went live a week ago with our new solutions and cannot be happier.
Vantagens
We've found Krish and his team to be super helpful. They were responsive and informative to our pre-sales questions and have been helpful setting us up with their system. Generally, the product is very easy to use. They are receptive to feedback.
Desvantagens
Since Chargebee is a new company, there are a few rough spots, for example, when using their hosted payment pages, any payment errors are generic. Also, for someone not familiar with payments, some of the configuration took some work.
Resposta do Chargebee
Thank you Todd. A pleasure to work with you. Your inputs on your use cases certainly helped us & your review has been a great help to import your existing subscriptions. Looking forward to a long relationship. Thank you.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 11–50 funcionários
- Usado Semanal durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 9.0 /10
Great system but requires a god amount of work to setup
Avaliado em 16/10/2017
Vantagens
The system is really good.
Can create multiple plans, adds on, good too to manage legacy customers and very intuitive to use after the initial setup .
Desvantagens
requires a lot of tinge on the beginning to do all the setup. The person who is responsible for this need to be fully engaged in order to do the right settings.
