Avaliações do Grasshopper
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347 avaliações
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
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- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Full-featured phone system at a reasonable price
Avaliado em 12/04/2019
My customers are still telling me how impressed they are with the new system. We've had it for just...
My customers are still telling me how impressed they are with the new system. We've had it for just over a year now, and some of the aches and pains of the old system have faded in my mind. Even so, I can tell you it's leaps and bounds above the last system we had. It takes around 10% of the time I used to spend setting up old extensions, and causes almost none of the aggravation and worry I had with the old system.
Vantagens
It was very easy to set up, even though my company's phone system is pretty complicated. They have great tools that are easy to implement. For example, I change the forwarding for at least one of my extensions several times a day. This process is easy and everything works flawlessly, as does the simultaneous ringing of my cell phone when someone calls my extension.
I had some trouble with one number I ported from another provider, and the help desk fixed it within a couple of hours. A few months later, I had problems porting a fax number from an online fax provider, and they fixed it immediately. (The fax feature provided by Grasshopper is excellent, too!) Their prices are very reasonable, and they have taken a great deal of worry off my plate. I am very glad I found this software!
Desvantagens
I can't say I have had any problems with the software that wasn't taken care of immediately by the excellent tech support. I had a little trouble setting up the extensions and recordings, but I had never had anything but an old-fashioned phone system before. Considering my lack of experience, the virtual system was not hard to figure out, and it was well worth it!
- Setor: Serviços meio ambientais
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Best Virtual Phone!
Avaliado em 18/05/2018
Vantagens
I have tried other virtual phone systems, and I am happy I made the switch to Grasshopper. First off, their app, flawless! Never once has the app crashed on me. I have 3 toll-free phone numbers, using the cell app, I can simply change what number I want to call from without revealing my personal number. I was able to upload my own custom recorded auto attendant message and upload VM greetings for each extension. Bringing over my toll free numbers was a breeze, they easily stepped me thru the process. I can transfer calls and put calls on hold while on the phone, a game changer! My favorite feature, is Call Blasting. Where when a caller chooses a specific number, grasshopper will ring multiple phones at once until the call is answered! I am very happy with Grasshopper and I highly recommend it to anyone wanting a top notch professional phone system!
Desvantagens
On the grasshopper call log, sometimes it errors and logs the wrong phone number that the call came in on. The incoming Caller ID is correct, however the GH Log will show they called Line 2, when I know it was line 1.. Not a big deal, I'm sure they will fix that soon ;-)
Resposta do GoTo
We love the title of your review Rian! Thanks for the thoughtful review. Happy to hear Grasshopper has been such an easy switch for you.
- Setor: Construção
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Worst Phone Service Ever
Avaliado em 24/10/2023
They have terrible policies, customer service and the product is incredibly glitchy
They have terrible policies, customer service and the product is incredibly glitchy
Vantagens
I liked that the app was supposed to put all my voicemails in one app
Desvantagens
They canceled my service unexpectedly after I paid citing they were concerned my usage was criminal. I lost 14 irretrievably, invaluable voicemails. Customer service did nothing to help retrieve them. They didn't email me to let me know my account was closed or anything so for weeks I had no idea I had lost the voicemails. The edits you make on the app take 20 minutes sometimes to come through. Terrible waste of time service. Wish I'd never heard of them
- Setor: Hotelaria
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
SO much better than Google Voice.
Avaliado em 21/08/2018
Vantagens
Grasshopper has been exactly what I needed. I wanted a company phone number, but I didn't want to carry around a 2nd phone or install a landline like it's 1997. I have virtual administrators who handle my customer service, and I will often need to switch the prioritization of who should receive calls first in the queue. Grasshopper solves all that with some pretty great software. The queue function, voicemail, and SMS alone are great. There are other features too that I haven't even gotten around to setting up yet.
Desvantagens
Occasionally it has its bugs. The app isn't perfect, it's like maybe a 7/10 in terms of speed and reliability. I often get double notifications for one thing. Sometimes calls don't come through but it can't be replicated, and we recently had some login issues. Overall it's still quite good and I don't intend on switching, but it still has some things to work out before I would preach it to my friends.
Resposta do GoTo
Thanks for your review Jaron! We're always working on improving our app. You should start to notice some improvements soon, if you haven't already!
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
It gives me new hope that Customer Service can be excellent!
Avaliado em 16/11/2017
Vantagens
I can sign in easily, I can get phone messages by text or voicemail. I can easily set up extensions for multiple people with ease. I can add new phone numbers and search for the numbers I want.
There is so much I can easily do with this product, and when I have a question, the customer service goes beyond my wildest dreams for being prompt, and if they can't answer a question, I get a higher level of support immediately. They even offered to refund money on a service I wasn't getting (and thought I was). No haggling. Just reasonable people working overtime to do excellent work.
Desvantagens
It would be great to have a lower cost for international return calls. We're an international company and there are additional charges for my Irish therapist returning calls via Grasshopper.
- Setor: Pesquisa de mercado
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 3.0 /10
Would not recommend this
Avaliado em 11/05/2019
We used this to call our customers and text our customers. If they could get the glitches and kinks...
We used this to call our customers and text our customers. If they could get the glitches and kinks worked out, it would be a much better program. It was good to used for days when you have multiple calls per hour as it is hands free and you can just call from your computer. However, it is not one hundred percent reliable. The experience I had makes me not want to use it again, unless they were to fix everything so it functions like it should.
Vantagens
What I liked most about this software is that it provides a phone number and service that you can access using your laptop and headphones. It is easy to make calls from your computer, and you can send texts and check voice messages as well, and typed transcripts of those voice messages. It provides a professional looking phone system for your business and has a voicemail that is also seems professional and can be set up to transfer to employee's Grasshopper phone numbers or to roll over to their cell phones.
Desvantagens
The problem with this software is that it is full of glitches. There were several times when Grasshopper sent the voice messages to the wrong phone numbers, the extensions got changed or were wrong, or the app just stopped working all together. It seemed like every week or two, we had to waste time calling in to customer service to get them to fix the problems. Also, you could not send mass texts or multiple texts to more than one person without them seeing each other's phone numbers and all responses going to all people in the group text. So if we had a group session where we wanted to confirm, invite, or remind twenty people, we had to send each text individually through Grasshopper. This involved sending a text, copying it, going back a screen, typing in the next number, pasting the text, and then sending it to the next person. It was a time waster.
- Setor: Construção
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Stay away. There are much better products out there.
Avaliado em 09/04/2022
A huge disappointment all around. The only good parts are the text auto-reply, and that you can...
A huge disappointment all around. The only good parts are the text auto-reply, and that you can have multiple people access the texts on lines they are allowed access to. The worst part for us is that when we ported some numbers to another provider we lost access to all of our records (text messages, call logs and voice mails) associated with those numbers.
Vantagens
Simplicity. No needing for additional equipment.
Desvantagens
Poor call quality. Wi-fi calling is awful. They claim that they do not alter the caller id, yet the same calls coming in on the mobile device show the caller's name (when published), but when routed through grasshopper you only see the name with very few exceptions.
- Setor: Filmes e vídeos
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Good for price but still needs more features
Avaliado em 06/12/2018
Overall experience with Grasshopper is good. I've used their service for over 2 years now and I do...
Overall experience with Grasshopper is good. I've used their service for over 2 years now and I do still consider other options, but always stick with Grasshopper due to their ease of use and competitive price.
Vantagens
It's competitively priced and easy to use.
As for functionality, it connects with whatever other phone line you have through forwarding and it also sends an email with a voice message recording.
It's straight forward and works well.
Desvantagens
The biggest issue is that when a call comes in on the toll-free number, the phone you've got it linked to will show the call as your toll free number rather than whoever is calling.
It would be great to simply have a caller ID.
Also, it needs texting service. Perhaps a toll free number can't work with texting but in case it can, than Grasshopper needs to get on board with it.
- Setor: Entretenimento
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 10.0 /10
Grasshopper allows our small business to have a professional phone presence and never miss a...
Avaliado em 26/04/2019
It's been easy to use and has saved us a lot of money by not having someone to staff a phone when...
It's been easy to use and has saved us a lot of money by not having someone to staff a phone when there isn't a need to have a person on site. The cost is very reasonable and it's completely transparent to customers.
Vantagens
Grasshopper allows us to manage calls with a lot of flexibility. Whether we're at our business or out and about, the customer never knows. We can assign different people to handle different types of calls, we can accept text inquiries, and we can be available for calls whatever hours we want, up to 24/7.
Desvantagens
It can take a little longer that I'd like for customers to get through, since they have to wait for Grasshopper to answer, listen to the greeting, put in an extension, and then wait for the call to forward. This is a minimal issue though in comparison to the alternative.
- Setor: Captação de recursos
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 10.0 /10
Makes managing a virtual team's phones sound like a fortune 500
Avaliado em 04/12/2018
When you call my Grasshopper number, it sounds like it's a fortune 500 company, but really...
When you call my Grasshopper number, it sounds like it's a fortune 500 company, but really Grasshopper is letting me use the same phone extension, but point it to any number I want. My virtual team can point their extensions to their cell phones. Traveling in Europe? No-one has to know! And getting my voicemail via email is a game-changer. The dashboard for managing everything is easy and intuitive. I can't tell you about customer service - because I've NEVER needed it. Doesn't that just say it all?
Vantagens
Lots of great features, but especially being able to manage where and how phone numbers are forwarded - while the customer-facing experience remains seamless.
Desvantagens
It's tough to come up with something, especially now that they've added a phone app. I can't think of anything I don't like.
- Setor: Música
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Grasshopper is perfect for home, on the go and remote work businesses
Avaliado em 29/11/2018
As mentioned above, Grasshopper allows me to have the functionality of a full-fledged office phone...
As mentioned above, Grasshopper allows me to have the functionality of a full-fledged office phone system using only my cell phone. It was incredibly easy to get started, to set up and to add users later on. Every voicemail is available to listen to in the app itself, or, more conveniently, is emailed directly to me. One great feature Grasshopper offers is receiving faxes. You can use your same phone number with Grasshopper to receive faxes. Any fax that is sent to your number gets emailed to you. Even though faxing is not as common these days, people still use it. Not needing to have a separate fax number is great!
Vantagens
I love the fact that I can have a business phone number, with extensions, departments, transferring, voice mail and fax and it all goes straight to my cell phone (or my employees' phones who work remotely). It means that no matter where I am, I can take a call as if I were right in my office and the caller needn't know the difference.
Desvantagens
I know this is going to sound silly, but since it's so easy to get set up and then it just works, the thing that I like least is when I do need to log back into my account to do something, it's usually been so long since I've visited the site that I need to reorient myself with the website and platform. It doesn't take long to figure my way around but rarely having to log in all the time definitely means that I need a little more time when I do log in.
- Setor: Gestão de organizações sem fins lucrativos
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Grasshopper Never Miss A Call
Avaliado em 23/09/2022
I overall love this app it gives me a different phone number so I can call back and not be giving...
I overall love this app it gives me a different phone number so I can call back and not be giving my number out if I prefer not to. Allows me to answer calls and normally I don’t miss any.
Vantagens
I never miss a call and can answer when I’m available
Desvantagens
Sometimes calls don’t come thru so I see it as a missed call but can always call back
- Setor: Publicidade e marketing
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Why Invest in PBX Hardware?
Avaliado em 05/02/2019
We've used Grasshopper for years and dollar for dollar it has been a great investment.
We've used Grasshopper for years and dollar for dollar it has been a great investment.
Vantagens
Our company made the move away from a PBX VOIP system years ago opting instead for employee cell phones and Grasshopper. It is much more flexible and economical.
The administration interface is easy to work with. Each user can have their own extension and there is a directory that works by the spelling of the user's last name. You can also set up a roll sequence for incoming calls.
Desvantagens
It is really not the product's fault but you have to teach your users about the way voicemail is handled when using a virtual PBX. Messages coming in via the PBX number and extension are routed through Grasshopper while messages coming from a direct call a handled by the cell carrier.
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
It really makes my small business operate so much more smoother. I can take calls remotely.
Avaliado em 15/05/2018
Professional image to my customers and those I serve. Transferring phone calls to anyone on my...
Professional image to my customers and those I serve. Transferring phone calls to anyone on my team at any time, or to any phone line I will be working at. Very cool.
Vantagens
I like having a professional and high tech phone service, even though my company is very small. My partner and I work from separate home offices, yet we can be connected as if we were in the same office. It gives our small business a great professional image with customers.
Desvantagens
I wish there was an automated outgoing call service. Maybe they could add that in the future? Also, maybe there is a way and I'm not aware of it, but it would be nice if calls could roll over to the next extension, if the other one was busy.
- Setor: Escritório de advocacia
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Avoid Ruby service add on; product needs updates
Avaliado em 18/01/2021
The biggest problem was when I upgraded to add the Ruby receptionist service. What was set up as a...
The biggest problem was when I upgraded to add the Ruby receptionist service. What was set up as a plan that was only going to cost a few hundred dollars, quickly ran up to costing well over a thousand. I then spend hours trying to figure out the billing and on being on hold with customer service reps to sort out the problem. The billing was a complete mess and I never got an explanation for it. To make it worse I kept getting automated emails asking if my problem was resolved, and would repeatedly list the questions I still had about the billing. The response was that I needed to call in. I would call in and either be put on hold, or be told it was a Ruby problem. And of course the Ruby people said it was a Grasshopper issue. It was the worst customer service experience I have ever had. So now I have switched to Ooma - should have do so long ago.
Vantagens
It served its basic purpose of voicemail.
Desvantagens
Over the few years I used it, they never made any upgrades. The ios app functioned well enough for basic things, but seemed to be forever just a beta product. The website's settings were hard to navigate and setting up the incoming call workflow was too cumbersome.
- Setor: Armazéns
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Small Business Phone Solution
Avaliado em 16/12/2021
Overall we have been using grasshopper for over 5 years and the cost savings over an ISP and...
Overall we have been using grasshopper for over 5 years and the cost savings over an ISP and internal phone system has been great for the company. Web view to setup users and extensions make setup and changes a breeze that anyone can do it.
Vantagens
As a small business employee with mostly working remote the ability to use our cell phone for work and keep the calls separated has been great. The voice announce feature when a call comes through so you know it is a business call verse personal is awesome.
Desvantagens
None that I can think of at this time. That must be good.
- Setor: Software
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Fonte da avaliação
Classificação geral
Grasshopper is Awesome!
Avaliado em 17/04/2015
When I started my computer repair and consulting business I wanted to make sure that I would be...
When I started my computer repair and consulting business I wanted to make sure that I would be able to take calls from clients and greet them professionally. To do this I needed to know whether my calls that were coming in were for business or personal. That's difficult to do when all you have is a cell phone. I found Grasshopper and now my calls show up with my Grasshopper number as my caller ID and it even announces calls based on what extension they dialed so I have an idea what the call is about. It's a really awesome service for me and I recommend it to anyone who is running a business who needs their home and business calls separate without breaking the bank and while still being able to work from anywhere.
Vantagens
Affordable pricing, Easy to use dashboard, Unlimited Extensions, Amazing Customer Support, Receiving Faxes in your Email.
Desvantagens
No ability to send and receive text messages as this is popular among businesses now, no new feature upgrades since I started using the service a few years ago, Every once in a while a call won't go through for some odd reason but it is rare, the interface could use a fresh coat of paint while still retaining some of the advanced features. I had to downgrade to the old interface to use the Informational Extensions feature.
Resposta do GoTo
Thanks so much for the feedback and kind words! We have texting on our radar, it just isn't something we've put in the works yet. We love the idea of being able to text customers, so it's something we're hoping to add in the future.
I'll communicate your thoughts on the interface to our product team. Thanks again for the feedback! - Mary
- Setor: Contabilidade
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Up to recently, my experience has been very good. Something has changed.
Avaliado em 21/05/2018
We can make long distance phone calls without an additional charge and we can make calls from any...
We can make long distance phone calls without an additional charge and we can make calls from any phone using our business number.
Vantagens
The ability to have calls, texts, and messages follow us to whatever phone we happen to be using is very beneficial to our business. The availability to get a transcription of a voice mail makes keeping up with our clients' needs when we can't listen to a voice mail much easier.
Desvantagens
Up until recently making calls using Grasshopper, from our office, was very easy. All it took was to register the phone number 1 time and after that, it would be recognized every time we dialed the toll-free number. Recently, something changed, and Grasshopper is no longer receiving a caller id, which means that we have to register the phone number every time we want to make a call through the Grasshopper system, from our office. This is very frustrating since we are using Grasshopper so we don't have to pay another carrier.
Resposta do GoTo
Thanks for the review, Sheree! Looking at your ticket history we believe this is an issue with your local number carrier unfortunately. I can see how frustrating that must be so if you need help reaching out to your carrier to resolve, please let us know.
- Setor: Biotecnologia
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 10.0 /10
Great solution for virtual phone systems
Avaliado em 08/04/2020
We've been successfully using Grasshopper from the last 2 years and it works as expected.
We've been successfully using Grasshopper from the last 2 years and it works as expected.
Vantagens
It works as expected and as promised. With Grasshopper your company can setup the main phone number of your company as professional level phone system, with recorded messages, phone directory, voicemail, message transcription and call forwarding to personal phones.
Desvantagens
I really miss more features on the phone directly, like a feature to name the extensions by user name. With the current features it's needed to type letters of the name of the person you're searching in the directory.
- Setor: Construção
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Using grasshopper for our small businesss.
Avaliado em 04/03/2022
Overall, using grasshopper has helped my small business to maintain call center operations...
Overall, using grasshopper has helped my small business to maintain call center operations effectively. For the price, it is a good software to utilize.
Vantagens
Grasshopper is very easy to use. They’ve made both web client and app available to make outgoing and receive incoming calls.
Desvantagens
The pricing for voip is higher then competitors but it’s easy to use as a combination with multiple numbers.
- Setor: Produção audivisual
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Grasshoper helps entrepreneurs scale their office environment
Avaliado em 14/02/2020
My overall experience has been great with Grasshopper. Their customer service is awesome and super...
My overall experience has been great with Grasshopper. Their customer service is awesome and super helpful.
Vantagens
I love how convenient and professional the platform/service is. They allow you to forward calls, make calls from and have department extensions. The customizable hold music and voicemail is awesome. It really helps startups put the best voice forward facing to their prospects and patrons.
Desvantagens
I wish you could change what comes up on the caller ID when you call from your grasshopper number so that it can be cohesive with your brand.
- Setor: Instalações e serviços de lazer
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Easy to use, convenient, and best customer service I've ever experienced
Avaliado em 23/12/2019
Our main business line and my personal business line are both through Grasshopper, and all of our...
Our main business line and my personal business line are both through Grasshopper, and all of our calls are handled easily and efficiently. Very satisfied with our VOIP, and have no desire to change anytime soon.
Vantagens
SIMPLE. It's an easy-to-use VOIP that has plenty of features that are helpful and very user-friendly. Voicemail transcripts and auto-text responses make it a breeze to deal with missed calls, and the mobile app is well-designed and functional. My entire staff uses it seamlessly.
Their customer service is TOP NOTCH. Every time I call in, they are incredibly professional, knowledgeable and helpful. Response time is excellent. Quite possibly some of the best customer service I've experienced with a software company.
Desvantagens
Only one minor gripe: the current feature for custom call scheduling is a bit dysfunctional, and requires manually setting hours. Would not be so bad, except when I have to do it for 5 employees, it can take a bit of time. A "save call schedule" feature would be extremely useful here, to then just apply to the others.
- Setor: Serviços ao consumidor
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 6.0 /10
Your office on the go! Answer anywhere!
Avaliado em 04/12/2019
Pretty good product overall. Would recommend for small businesses. Easy to keep track of and follow...
Pretty good product overall. Would recommend for small businesses. Easy to keep track of and follow up on phone calls or messages. Could improve some functionality for offices with more than one extension number and easier communication between the two. Great for smaller call volume use and offices on the go.
Vantagens
Great option for small businesses. Easily forward calls from the office number to your cell phone... work on the go! Easy for multiple users on a business line, can leave notes on messages for others to see, and can get the messages via email. Great features! Love that you're not tied to the desk and the phone line.
Desvantagens
Wish you could transfer calls from one line/user to another. Have to press 1 in order to accept a call, otherwise whenever multiple calls ring it it forwards to personal voicemail. Limited with regards to multi-person businesses or office numbers. Would be great if the software blocked spam calls or had a quick option to block numbers in the future. Should never go to anything personal... this should be an option not a default.
- Usado Semanal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
Good virtual PBX for SMB
Avaliado em 26/02/2018
Vantagens
As a virtual PBX Grasshopper does the job. It works for us to allow inbound calls to a 800 number from a website and we look and feel like a much larger company. Works well for inbound calls, easy transfers to user and good options for setting up time of day routing and the like.
Desvantagens
Costs for international calls are too high. Our users don't tend to like the app for outbound calls/texts so it can be a pain that conversations quickly move off of the platform. Would be better if the app was under more constant development.
Cost is also high for the VOIP features. We primarily use it for inbound calling due to these reasons.
- Setor: Transporte rodoviário e ferroviário
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 10.0 /10
Perfect for remote businesses!
Avaliado em 09/12/2019
We really like Grasshopper. It is perfect for a small business if you need a good phone virtual...
We really like Grasshopper. It is perfect for a small business if you need a good phone virtual system and if your employees work remotely this is perfect.
Vantagens
Our business needed a virtual phone system that could be accessed anywhere and Grasshopper delivered exactly what we needed! We really enjoy using Grasshopper. It keeps everything in one place where you can easily access voicemails, numbers, set up extensions etc. Really good product.
Desvantagens
So far I have not experienced anything that would be a con per say, I did accidentally delete an extension once and I wish it would have gave me an option where it asks "are you sure you want to delete this." Either way I was able to quickly add it back on.
